Confusing UK Broadband Terminology Found By ‘4th Utility’ Survey

Internet Service Provider 4th Utility published results of a new survey last month, reporting that among the 2000 respondents there was a major lack of understanding of vital broadband terms amongst consumers. 

4th Utility is an ISP who is currently in the midst of deploying a gigabit speed FTTP (Fibre to the Premises) network to large residential buildings and UK homes. Despite the fact that the term ‘full fibre’ is widely used and that the service is ‘being used by most UK households’, surprisingly their recent ‘Great British Broadband Survey’ found that just 1 in 5 residents actually know what that means. 

What Does ‘Full Fibre’ Broadband Mean?

Just in case you’re one of the 1 in 5 who aren’t sure what full fibre broadband refers to, full fibre broadband means that your home is directly connected to the exchange using fibre optic cables. 

Standard fibre cables are connected to your home via a street cabinet (so fibre cables from the exchange to the street cabinet and then different cables from the street cabinet to your home). This service uses older copper cables to connect to your home, which are an older technology and less reliable than fibre cables.  

28% Have Adopted Full Fibre Network, Ofcom Says

Whilst 4th Utility claims that full fibre is ‘already being used by most households,’ Ofcom says differently. 

Full fibre might be available to most UK households, but not all those who are able to adopt the service have done so. According to Ofcom, only 28% of households able to get a full fibre network have adopted the service. 

Coverage is not the same as take up! 

Is Broadband Baffling?

Despite the slight confusion about full fibre coverage and take up, the fact remains that many consumers are bewildered about broadband terms.

Some respondents said they still weren’t sure what full fibre meant, even after they had had it explained to them. 20% of the 2000 people surveyed said they weren’t sure whether they had the service in their home after having it explained to them, 25% said they didn’t have it and the remaining 45% said they did have full fibre in their home. 

Let’s run through some of the other terms that the respondents found confusing, as well as their meanings.

What is Bandwidth?

Only 9% of the respondents knew what bandwidth means. Network bandwidth is a measurement indicating the maximum capacity of a wired or wireless communications link to transmit data over a network connection. 

Bandwidth specifically refers to the capacity at which a network can transmit data. For example, if the bandwidth of a network is 60 Mbps, it implies that the network cannot transmit data faster than 60 Mbps in any given case.

What does FTTP mean?

FTTP stands for fibre to the premises and is a type of fibre optic broadband. FTTP is supplied by fibre optic cables from your local internet exchange — a physical location where network providers transmit internet data — directly to your business’s premises.

What is meant by ‘Superfast’ broadband?

Superfast broadband is a broad category of speeds, running from 30Mbps to 100Mbps. The faster your broadband speed, the faster you can download files, movies and games.

Superfast speeds usually reach homes via a part-fibre broadband connection, which uses fibre-optic cables up until the local street cabinet, and then copper phone lines for the final leg of the journey to your home.

Some form of superfast broadband is available to 97% of the UK from the majority of internet service providers, and in many cases is actually more affordable than slower, old-fashioned ADSL connections, especially if you happen to be out of contract on an ADSL package.

Some full fibre deals will offer superfast speeds too, but they come with the capability to boost your speed much further – all the way up to 1Gbps.

What is ‘Ultrafast’ internet?

Ultrafast broadband is generally considered any broadband connection that supplies 100Mbps or faster.

The telecoms regulator Ofcom defines ultrafast as “broadband which offers download speeds of at least 300 Mbps”. However, some providers that use the ultrafast broadband term don’t offer those speeds.

Several broadband providers use the term ‘ultrafast broadband’ to refer to their top-end broadband packages. However, providers use different technologies to deliver their broadband services to your home, and as a result the speeds they can offer also differ significantly.

It can sound confusing, but the general rule of thumb is, that if a provider is labelling a package as ultrafast broadband, it’s one of the fastest packages they provide. 

The fastest broadband you can get might not necessarily be the fastest broadband available on the market. It might not even be the fastest broadband your next-door neighbour can get. If you’re not sure what types of broadband are available where you live, you can check to see what the fastest broadband in your area is with the Uswitch postcode checker.

What does Internet of Things mean?

Just 8% of the people surveyed knew what Internet of Things (IoT) meant. The term IoT, or Internet of Things, refers to the collective network of connected devices and the technology that facilitates communication between devices and the cloud, as well as between the devices themselves.

Key Findings of 4th Utility ‘Great British Broadband Survey’

Let’s take a look at some of the more interesting findings from 4th Utility’s recent survey. 

What utility nightmare do Brits fear the most? 

  • 30% feared a boiler breakdown as the biggest utility nightmare
  • 23% were worried about a water leak
  • 13% were concerned about a total blackout causing utility problems
  • 12% of those surveyed considered a broadband outage as a utility nightmare

Slow internet causing household arguments

20% of respondents reported having slow internet at least 3 times per month, and 1 in 3 said it happened twice a month. Over half of those surveyed (51%) said that slow Wi-Fi caused heated arguments in their household, happening to 3 in 10 people a few times a month, or more. 

Over 50% of those surveyed said that they have broadband speed issues, with 14% of those saying it was a weekly occurrence. However, the root cause of those speed issues seemed to be challenging to identify, with 7% of respondents saying they thought that not turning their router off at night was the reason for their problems…

What do UK residents pay for broadband?

Of the 2000 people surveyed, nearly half said they pay over £30 per month for their broadband connection. 1 in 10 people said their broadband bill came to £50 or more per month. The average price for broadband per month was £33.52 for UK households. 

Broadband Bewilderment is Nothing New

Here at Geekabit, we might be experts at all things Wi-Fi and wireless connectivity, but even we can sympathise with people getting confused over all the acronyms and terminology when it comes to broadband. It’s no wonder consumers feel a bit baffled. 

It’s not a new problem, and it doesn’t help that those in charge (regulators and government) seem to like to change the definitions of things fairly often. 

The threshold for ‘superfast’ broadband and download speeds has changed from 24 Mbps to 30 Mbps+ (to match with the EU). And with ‘ultrafast’ speeds on the scene, the speed of ‘superfast’ may be questionable anyways.  

Many in the Wi-Fi industry think of ‘ultrafast’ broadband as being 100 Mbps+, whereas Ofcom defines it as 300 Mbps+, so no wonder consumers feel confused at all the jargon. 

Often the best course of action is to look at what services are available to your premises, and then compare the advertised speeds from different providers. At the end of the day, even if you don’t know all the lingo, all you need to ensure is that you have an internet service that works, at the speeds you have been promised. 

New Ofcom Guidelines to be Introduced Later This Year 

Perhaps most annoyingly, some ISP’s use terms like ‘fibre’ broadband and ‘full fibre’ when it’s not strictly the truth. For example, using the term ‘fibre broadband’ to describe connections like FTTC (Fibre to the Cabinet) when it’s actually slower, hybrid-fibre connections. 

Ofcom’s new guidelines will mean that ISP’s will only be able to use terms like ‘fibre’ and ‘full fibre’ broadband when their network actually brings fibre optic cables all the way to your home (ie. FTTP/B). These new guidelines should help make things clearer for consumers, and will come in later in 2024. 

Do You Need a Media Converter for Your Network?

 Networking and Media Converters have gone hand in hand right from the start. They play a vital role when it comes to solving interconnection problems in networks. 

If you oversee a business network (or one in a large home) then you probably already use this handy device. But are you using the media converter correctly? 

What is a media converter?

A media converter is a networking device that allows you to connect one type of communication protocol cable to another different type of cable. For example, connecting a twisted pair to fibre optic cable. 

By connecting two different media, like Ethernet copper and Ethernet fibre, they can typically connect devices that are beyond 100 metres from the nearest available switch. 

The reach of the copper port can be extended with a copper to fibre converter by connecting a copper port on an Ethernet switch to the fibre that connects the device in the remote location.

The ability to do this provides great flexibility when building and connecting networks, easily connecting fibre and copper cables.

A media converter is usually a two-port device equipped with a copper interface on one side and a fibre interface on the other side.

Another key building block within a network are Switches. They enable you to connect multiple devices, such as computers, wireless access points, printers, and servers;  All on the same network within a building or campus. A switch enables connected devices to share information and talk to each other.

Switches are mostly made up of LAN ports which are usually copper Ethernet with a few fibre-based uplink ports. They are also often SFP-based (small form-factor pluggable used for data communication). The copper ports are used to connect devices within a short-range (up to 100 metres) while the SFP uplinks can connect devices that are further away (which would be useful for other switches and/or servers).

The goal for any well-designed network is to use all the available uplinks. This maximises throughput. Oftentimes, spare LAN ports are kept in order to be able to easily connect new devices in the future. However this only works well if the device is within 100 metres from the switch. It can also cause problems if it is in a ‘noisy’ environment – A copper cable can be susceptible to electromagnetic interference. 

In what sort of situation could we see these issues arise?

  • A computer placed in a remote location
  • An access point in an outdoor area
  • A video surveillance camera
  • An access control system far from the last switch, 

For instances where the LAN must be extended over 100 metres, you will require a network extender, and a media converter would be the ideal solution. 

To extend a network to a distant location, you would use a fibre connection from the switch and a media converter to connect to the device.

The remote device problem is solved with the Ethernet link providing a very long reach thus extending the connection. It also saves you from having to add other switches to the network. 

How Does a Media Converter Work?

Media converters can be split into two main groups. 

The first type of media converter can only convert physical media. For example,copper to fibre, or fibre to copper, without adjusting the speed of the link. This type of device is most commonly used when latency is a critical factor, in other words, when a time delay when transmitting the traffic is unacceptable during conversion. 

The second type of media converters are often called switch converters or rate converters. These are a standard Ethernet switch equipped with two ports. These devices can adjust both the media and the link speed so that it is possible to connect a 10/100/1000T port to a 100FX port. For time-sensitive applications, this type is unsuitable as the switch adds a small amount of latency to the connection.

Do media converters work in both directions?

Yes, they can work in both directions. Media converters work with bidirectional links, so the same model can be used to convert copper to fibre but also fibre to copper. 

If you use these devices in pairs, you can use the same model for both ends since they work both ways.

What Are the Different Types of Media Converters?

There are different types of media converter, including:

  • One that connects fibre and copper cables (the most common)
  • One that can convert Ethernet to VDSL 
  • One that can inject Power over Ethernet (PoE)

Typically, media converters are small standalone unmanaged devices. However, they can also form managed and unmanaged chassis solutions to integrate multiple devices within your network in a 19″ standard rack. For deployments in harsher environments, industrial media converters can be mounted in DIN cabinets to protect the electrical components.  

What is the most common model of media converter? 

As we mentioned above, the most common model of media converter is one which connects copper to fibre with one RJ45 port and one fibre port or SFP bay. To allow another converter or a switch equipped with the appropriate interface to be connected easily, the transport protocol is always Ethernet. 

What about legacy infrastructure?

It’s not always possible to use a fibre link due to legacy infrastructure, for example twisted-pair phone cables or co-ax cables. If these are already in use, replacing with new fibre is not practical. Media converters that convert Ethernet to co-ax or Ethernet to twisted-pair allow the use of legacy infrastructure. 

These devices can reach long distances over legacy cables due to using VDSL (Very high Data rate Subscription Line) technology.

As mentioned above, another type of converter can provide Power over Ethernet (PoE) on the copper Ethernet port to power remote devices. This is particularly useful for things like CCTV cameras or access control gates, and helps to simplify deployment of physical security solutions.

Covering the most commonly used interfaces today, media converter port speeds include Fast Ethernet, Gigabit and 10 Gigabit. Transceivers through an SFP port are able to operate on fibres from just a few metres in length up to 120km, satisfying a wide range of distances and speeds.

Media converters are useful for desktops too

Did you know that media converters can be used on the desktop too? 

The USB to fibre Ethernet media converter acts as a Network Interface Card for your desktop or laptop – Quickly deploying a Fibre To The Desk (FTTD) solution for security-sensitive applications, or those more than 100 metres from the switch.

What Are the Features of a Media Converter?

The majority of media converters are not smart devices, however there are some media converters that have smart features that can help to simplify the management of large networks. 

‘Have you turned it off and then on again?’

We’ve all heard that old IT joke. But actually there’s a reason why IT guru’s and network engineers say those notorious words. One of the most common ways to solve computer-related issues is to ‘power-cycle’ the device – Often, simply turning it off and then on again makes the problem disappear. 

For PoE (Power over Ethernet) powered devices, disconnecting the power on the switch port connected to the device having issues will automatically reset it. 

However, most media converters are not managed remotely and thus any that are on a remote site cannot simply turn the power off. In this case, a network engineer (or other person) would have to physically go to the remote site and disconnect and then reconnect the PoE cable. 

Some configurable PoE Media converters enable PoE power to be reset whenever the fibre connection is turned off and on. This ‘smart’ feature would prevent the need for a physical remote site visit by enabling you to control the PoE power via the fibre connection on the switch, resetting the remote device. 

Has all this talk of fibre cables and Ethernet ports got you in a tizz?

Call the experts! Here at Geekabit, our experienced Wi-Fi engineers can help at any stage of network deployment – From site surveys to design to installation

We’re only a phone call away, and can help get your business or large home properly connected. 

Thinking you’re too rural? We’ve got 4G for that! Our mobile and satellite broadband options could be just the thing you’re looking for. 

Get in touch with our Wi-Fi experts today.