Wi-Fi Site Surveys are important in pubs too

Today is Blue Monday as we understand it, the day when all credit card bills get paid, and we are all at our most saddest post-christmas. Which is a shame!

January is a great month for enjoying all the greatest UK traditions – reading large newspapers, country walks and finding a great pub for an English roast (always with a Yorkshire pudding, always).

Steve, our founder, took the opportunity to spend Sunday afternoon in the heart of the New Forest in Southern England, near Southampton. Taking to a country pub in the middle of nowhere, surrounding purely by ponies and bushes, there was an open plain, and very little sign of life.

Little sign of life is often accompanied by a distinct lack of connectivity, and indeed phone signal, which was the perfect place to inject a little Wi-Fi to improve the pub experience for those who wish to remain in contact.

Apart from the marketing benefits of allowing you to share your meal and friendship with the rest of the world, it’s also good to have a connection so you know people can get in touch with you if needed. It makes everything all the more relaxed.

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Being the Wi-Fi experts that we are, Steve was intrigued to see how the Wi-Fi in this venue would perform whilst waiting for his roast.

Noting three access points in two very small rooms, which made little sense considering the model and manufacturer of equipment that had been chosen (with the likely number of connections), it was interesting to measure the response.

Initially the captive portal login took over a minute to load (terrible user experience), and it forced Steve to enter over 6 different bits of information, with some very strong user validation, and then about another minute to authenticate and connect.
Eventually, we have Wi-Fi. Which kept on ‘dropping out’ and we suspect the iPhones that we tested it in were trying to connect to the furthest away access point.

It’s important to really think about the number of access points needed, to perform a site survey to check signal strengths and ensure, that even with little interference from surrounding properties, that there is no interference from other devices. Perhaps the over-powered microwaves in the kitchen, the credit card machine Wi-Fi connection and the like had something to do with it.

Additionally, even when trying to pay the bill on the remote credit card machine, it had trouble connecting via the Wi-Fi, despite the fact we were sat underneath it.

Installing more access points and hoping for the best rarely works, it is always worth calling the experts.

Welcome to 2017 Wi-Fi Lovers

From everyone at Geekabit, we wish you a prosperous new year and hope that 2017 allows you to achieve all of your goals both in business and in life.

Working on the first proper day back of the year can often be tough, and it’s surprising how many telephone calls and emails we receive of things that have miraculously ‘broken’ over the Christmas period when their offices have been closed!

People are frequently convinced their Wi-Fi access points have also gone away on their Christmas holidays, when in all honesty, it turns out they were probably turned off and unplugged by people conducting cleaning and deep maintenance when everyone else is away.

We’ve used the festive period as a chance to get away, up into the Valleys, walking and taking stock of where we want to be over the next year. The overriding theme is the chance to ‘skill up’ and ensure that more of our team continue their professional development and qualifications to ensure we will meet our goal to be the UK Wi-Fi consultancy experts, each and every time.

2017 is going to show a greater reliance on Wi-Fi technologies both in and out of the office, and yet there are still wide and generalised misconceptions of the technology. What’s interesting is while it becomes even more important and vital to our daily work, we understand less and less.

Visiting a huge number of permanent and temporary Wi-Fi installations over the last year across the UK, it is clear to see that simple guidelines and advise just isn’t being followed. 80% of our work is correcting very simple mistakes. We can only see this continuing.

There is little point in withholding all this knowledge ourselves and so our blog posts will be focussed on as many case studies as we can cover in one year, showing the steps we take in order to make things better. That’s fair isn’t it?

We hope that you’ve returned to work and that you’re fully connected, ready with ambition for the new year and ready to achieve your goals.
We look forward to working with you

UPS for Wi-Fi – what happens when the power goes out?

We wondered through the streets of Soho on Friday night deep in the middle of the famous London powercut of Black Friday 2016.

Meandering through familiar streets, restaurants and bars lit purely by candlelight, people spilling out over pavements and talking with strangers who had only just met each other – it was quite a sight.

But it also caused a massive spike in the use of mobile data networks, perhaps people all wanting to tweet the news of the lack of juice in the lamp-posts? More likely, suddenly users realised they weren’t connected to their local, regular Wi-Fi networks in their pubs, offices and neighbourhoods.

Have you considered what happens to your users when the power goes out? How important is access to your internet connection both wired and wireless? Can your support or customer service department afford to have the downtime?

These are all questions we ask when planning new Wi-Fi network installations in London, Cardiff and Hampshire, helping our users to understand the resilience of their networks and which bits are truly vital for 24hr a day operation.

For a business of any size, it is worth considering where you need to ensure the power never goes out, and additionally where it would be quite nice to be disconnected for a few hours.

Change your access point channel
How smart is your access point?

If you live in an area saturated in Wi-Fi signals being broadcast from a multitude of different homes and businesses, it’s really interesting to note how modern day, smart access points start to react.

You’ll suddenly see your fast Wi-Fi slow right down, with pages, video and imagery taking ages to load, when only half an hour before it was running smoothly and quickly. Welcome to the world of interference.

When focussing specifically at the crowded 2.4GHz space, you’ll notice that access points (such as your BT Broadband router) will frequently change the channel it is working on, several times an hour, fighting to find the quietest channel to operate on.

These changes don’t happen very quickly, and you’ll begin to notice a lag in the internet speed. Your access point/router is re-configuring itself. Lucky thing, but what about you and your users?
Fixing your channel manually to the quietest and less crowded channel is the best solution. Very few times do automated setups for Wi-Fi products make the most sense. In this instance, automatic is not smartest!

If every other business or home in the local area uses the same or similar product, then there’s a high chance that every access point is playing this game, jumping around all over the place fighting for the same space. It’s a game that will never end.

Maybe work together with your neighbours, bring down the power of each broadcast signal so it doesn’t bleed across properties and offices, and choose fixed channels to begin to give everyone a better experience of Wi-Fi.

Interference doesn’t need to be an issue with a little smart setup of your products and working together for a better future.

If you need assistance in your business in London, Cardiff or Hampshire, our team of Wi-Fi Experts at Geekabit will be delighted to work with you to find the solution.

Awards Season for Geekabit

The Geekabit team have been hard at work throughout the start of Autumn as the awards and event season kicks off in full swing, bringing connectivity to the those being crowned captains of their industries and clubs.

We’ve been working in a huge number of venues in London, Birmingham and around Southern England helping our clients who specialise in charity auctions, powered by iPads and other devices, to install and deliver solid networks over the course of each event.

Working in different venues on a regular basis means we have to conduct full site surveys to ensure the guaranteed connectivity of the network, and introduces us to nightly challenges installing temporary networks.

On top of our work in festival fields and outside on the roofs of many public buildings, working within city centre hotel locations brings many challenges – not least the competing installed networks as well as interference from a large number of external sources.

If you’re looking for a temporary internet connection or Wi-Fi network in London, Cardiff, South Wales or Hampshire, why not speak to our team of experts who will be delighted to create a unique solution for your needs.IMG_4388

Fixing Wi-Fi in London, Hampshire and South Wales

When we mention what our team does, although “Fixing and Installing Wi-Fi” sounds pretty geeky, you’ll soon find that a small crowd forms around us. Literally everywhere.

Wherever we go and whoever we see, everyone at some point has an issue with Wi-Fi. It’s now almost (or should be) ubiquitous in society, and yet there are so many people who have issues, without understanding at all what is going on.

Often the fixes are relatively simple and today’s big “calamity” can be easily resolved with a brief visit.

What gets our teams in Hampshire, London and Cardiff really turned on though is not the knowledge or the skill of understanding the issue, but getting down on the ground at one of our clients, setting to work measuring and reading all the different environments that are going on.

It really, really excites us. We will go above and beyond to make sure we find out what is going on, and spend a huge amount of time on roofs, up ladders, out in the rain, digging up fields and running up and down stairs, just to make sure that simple thing works seamlessly “connecting to Wi-Fi”.

And our business growing, due to our passions. We’ve opened offices in London and Cardiff after starting in Hampshire a few years ago, and we’re proud to be specialists.

We know that when people call, they have a real need. And we have a huge passion to solve that.

The Wi-Fi Art to Cabling

The one major disadvantage of working in Wi-Fi is that you end up coming into contact with a lot of cabling. An awful lot of cabling.

People are often surprised at the kilometres of cabling that we install each month, considering our love and passion for the art of good Wi-Fi. But cabling is our necessary evil.

We’ve developed partnerships with a number of elite data cabling manufacturers, with a number of accreditations being undertaken to ensure we are at the forefront of techniques and new technologies.

But, along the way, we bump into installations that are the stuff of nightmares – cabling nightmares that wake us up in the night sweating.

When initially installing a data network, everyone involved sets off with the best of intentions. It looks beautiful, all cables are routed, labelled and numbered, with little slack and all coming from the same source. Cable ties are a plenty, and it is the OCD stuff of dreams.

But, then, something goes wrong, other suppliers get involved, and everything begins to go awry. And then another thing happens, more people come and put new cables over the top, broken boxes are left in the rack powered off, and cables ends are left to sway in the breeze of the nearest air conditioning unit.

When that happens, and it inevitably does, our work diagnosing issues is made so much more difficult. It can take hours sorting through cable racks and channels figuring out where something should go. Absolute hours – and it can all be avoided.

Good cable management saves time, reduces the amount of equipment (and therefore electricity) permanently powered on, and makes finding issues so much quicker.

A little bit of tidying never hurt anyone.

Muddying the field of IT installation

We’ve spent the last week out and about, luckily enjoying the sunshine and making a difference to the connectivity of our clients.

What has completely surprised us is how many of our clients have in-house or contracted external IT support, yet these organisations aren’t prepared to create, design and install temporary or permanent Wi-Fi connectivity solutions outdoors.

Our work continues to increase in this sector – on the roofs, on top of portacabins and digging holes through fields – and its probably one of the most rewarding parts of our activity.

From our offices in London, Hampshire and Cardiff, we are able to hire out for a day, week or longer period, or sell permanently, a wide range of solutions that enable a complete IT network in a field.

Whether you need to get a point to point connection to an outlying barn, increase the network connectivity between buildings, or setup festival offices that can take advantage of every cloud app going through the power of satellite internet, we are quite prepared to get “down and dirty” in order to keep our clients happy.

Our IT installation services now include such technically challenging items such as spades, duct tape and steel toe capped boots, and we’re in the process of completing all the health and safety qualifications to ensure we can provide you with the best temporary internet and Wi-Fi solutions.

Plus we love a bit of mud.

Our Week in Wi-Fi in London, Cardiff & Hampshire

Wi-Fi might be ubiquitous but where you pop the Access Point and it’s general direction is quite important.

In the past week we’ve been to a number of interesting installations.

Firstly, we were called out to a domestic install in Hampshire (unusual for us, but in our quest to sort out rubbish Wi-Fi, we headed the cries for help). There we found a point to point link rather hopefully being used as a stand in for a proper external access point. It was even helpfully setup in Bridge Mode.

That was soon sorted by installing a nice Ubiquiti UniFi External AP, which had quite a terrific coverage and throughput around 360 degrees in the property, and certainly solved the issue of coverage in a nearby residential property.

The homeowners even stated “we’re never going out again now we have Netflix working”. Points scored in our quest against bad Wi-Fi.

We also visited another commercial manufacturing premises in London who couldn’t figure out why their pretty, shiny new access points produced no extra coverage over their older, dustier and legacy solution.

Having had a quick look, we realised their brilliant new Access Points were firmly pointed in the air, providing Wi-Fi for all the birds, bees and passing low flying aeroplanes. Admittedly, the channel usage was perfect, the antenna gain ideal, but the AP’s were the wrong way round.

There’s a key difference between having the right equipment and the ability to install it, and we will be delighted to help anyone who needs some advice.

Our teams in Cardiff, London and Hampshire will are always waiting to hear from you.

Useful tips for achieving high-performance Wi-Fi in your business
Our wonderful Wi-Fi experts have decided to share some of their secrets with you today, so that you have the best Wi-Fi coverage possible in your office or place of work. It’s not often that we can coax them out and get them to reveal their magic so consider yourself lucky…
Firstly, and this may sound obvious, but you need to assess what you need from your coverage. If you underestimate the coverage needed you may find the Wi-Fi signal from your network is weak in some areas of the building. Conversely, if you over-populate the area with APs (that’s access points, such as router, to non-Geeks) your network will be at risk of cross channel interference, where the AP’s (which will likely be on the same channel of frequency), are too close and stop each other working properly.
Speaking of frequency, you ideally want to set up your AP or router to operate on the 5GHz band as the primary band, as this will give you a astonishing 8x the network capacity than if you use 2.4GHz.
Think carefully about where you place your APs. It may seem sensible to pop them in a corridor if you want to service 2 rooms on either side of said corridor, but walls will inhibit Wi-Fi performance. You could also look at removing any objects that sit directly between the AP and the devices that need to pick up the Wi-Fi signal.
Most routers come with antennae so make sure those are fixed on and move them to point where needed.
Check your office or work space for old devices that work on 802.11b Wi-Fi – they will slow your network down considerably. You can find reports and software that will identify old hardware running on 802.11b, so make sure you get rid of them all! Also look out for items that run on 2.4GHz radio frequency (i.e. Bluetooth headsets, cordless phones and baby monitors) as these will also cause interference.
Finally, the SSID (service set identifier) is a case sensitive, 32 alphanumeric identifier that client devices use to connect with a network. Try to set up your router so that it only uses one defined SSID to reduce network overheads and inrcease performance.
If all of this is rather meaningless or confusing, you can call in one of the Geekabit team (and don’t forget we have offices in Cardiff, London and Hampshire) to carry out a survey of all of the above.