A confusing problem using an iPhone 6 for browsing

One of the Geekabit Wi-Fi team came across a frustrating but interesting issue just recently, when browsing the internet on an iPhone 6. In iOS 8.1 and using Chrome or Safari, around a fifth of attempts to load a webpage would stall at approximately 20% loaded.

No matter how much time our Geek gave it, the iPhone would never finish loading the page. Refreshing the page sometimes worked, and everything would often be fine moments later…  until the next page loading ‘stall’. The same problem appeared to be affecting Mail and some other apps – the inbox just wouldn’t update some of the time and worked seamlessly at other times.

So, all very strange. A visit to the Genius bar to speak to Apple proved fruitless (haha!) as the same problem could not be replicated in their store…
It seemed the problem was more to do with the home router settings than the iPhone itself, so our Geek started to investigate the channel width of the router. It seemed likely that the router’s 5GHz setting was defaulting to just provide the newer, wider and often troublesome 80MHz channel width, when it should have been set to 40MHz, or even possible 20MHz – after some fiddling with the settings on the router our tame Geek was oncec again able to enjoy speedy and uninterrupted browsing on his iPhone.
Let’s talk about site surveys
We’ve told you all about our amazing work setting up temporary Wi-Fi networks anywhere they are needed (and boy do we have an exciting project coming up this month!), but what else do the fabulous folk here at Geekabit do?
We often get calls from businesses of all shapes and sizes across London and the South East who have experienced problems with ‘the internet’. Yes, there are still some areas where download speeds are a little slow, but the vast majority of the time that just isn’t the issue. The poor people whose work or business is starting to suffer have normally looked at the router, checked it is working and then don’t know where to begin figuring out why the Wi-Fi is so slow, or drops out periodically. In a thriving business hub like London you certainly expect to be able to use the internet…
So many businesses rely on emails as a minimum, others use cloud based tech to access and store documents and many are using VOIP or Skype to connect with colleagues. Reliable fast Wi-Fi is a must for lots of businesses, and that’s where Geekabit come in. We have an office in London as well as our bases in Hampshire and Cardiff, so are ideally placed to help.
If you’ve been experiencing sluggish Wi-FI, our expert Wi-Fi consultants can visit your premises and carry out a site survey to assess what the problem is, and then make recommendations on how to make it better. We use some of the best diagnostic kit available and can also install far better networks than you will ever be able to get ‘off the peg’. Together we can have your office Wi-Fi in tip-top shape and your business can thrive and make use of the best new digital technologies out there. That’s why we’re the UK’s most loved Wi-Fi experts!
Geekabit brings the internet to any event you like, anywhere you like…

We’ve worked with one of the biggest festivals in the world to ensure that each year they have fast and reliable Wi-Fi for their stages, fed from a dedicated and secure network. We have that particular challenge nailed so feel that we can say with absolute confidence that the Geekabit Wi-Fi team can help you take the internet to any event you are planning.

Are you a university planning a research project or dig that might take you into the wild Welsh moors for a fortnight? Don’t rely on 4G; why not see if Geekabit could help you out. We would love the chance to get our teeth into providing Wi-Fi at some more challenging locations.

Holding a party in a marquee next to a polo pitch in the posh part of Surrey? Make sure your guests can share every moment on their favourite social networks (without using up their data allowance for the next year) and let Geekabit install a temporary network.

Managing a three-day conference showcasing some incredible new computer software or sharing HD sales videos? Don’t be like the poor organiser of an EU ‘Digital Focus’ conference in Italy where the I.T. tech went on strike, leaving the unimpressed delegates with no internet at all… Geekabit will ensure you have fast reliable Wi-Fi to showcase products and impress your delegates.

So, in summary – we work anywhere. We can bring the internet to a field in Hampshire, a rooftop in London or a conference hall in Cardiff. Fast, reliable and secure Wi-Fi internet. Just pick up the phone and tell us what you need.

Home Wi-Fi & that problematic microwave

We were interested to read an article this week which quoted Ofcom as saying that one in five home Wi-Fi routers are positioned incorrectly and are slowing down Wi-Fi speeds as a result. The team at Geekabit are often asked to visit businesses and offices in South Wales, Cardiff, Hampshire, Surrey and London to diagnose the root cause of problematic or slow Wi-Fi, and we know how many normal and innocuous household objects can cause interference, and so many of them are found in offices too.

Baby monitors, bluetooth speakers and headsets, electric lamps and many different types of remote controls can all disrupt the signal between the router and the devices that are trying to pick up the signal. Refrigerators and microwaves can also be a hidden menace to Wi-Fi signals, so this is worth thinking about if you have an office kitchen for employees to make lunch.
Thick walls and tangled cables will also have a detrimental effect on Wi-Fi speed and reliability, so a few moments spent looking at the layout of a room or set of rooms before placing a router is time well spent. If your business is still suffering from slow Wi-Fi why not call Geekabit in to help?
We use specialist measuring and testing kit to find sources of interference, network performance and connection issues, and have a huge success rate in our work. Geekabit have offices of Wi-Fi consultants in London, Hampshire and Cardiff to help cover as much of the UK as possible so we are never far away…
Geekabit brings Wi-FI consultancy to Cardiff, South Wales and Bristol
The Geekabit Wi-Fi consultancy team is delighted to announce we have expanded our Wi-Fi reach to Wales and have opened a dedicated office in Cardiff! Purveyors of permanent and temporary Wi-Fi networks in offices, at charity events and even for a network of festival stages, there isn’t much about Wi-Fi that our small but perfectly formed team doesn’t know about.
We’ve worked hard in Hampshire, the South East of England and London to get a great name for ourselves and an established customer base who know our dedicated team of consultants will always be able to help them with their Wi-Fi queries. Geekabit offers a range of services including event Wi-Fi hire, site surveys and Wi-Fi network planning and design.
Our new Cardiff office will be covering all of South Wales including Newport and Swansea, the Welsh Valleys and Bristol, Bath and North Somerset. So if your business is suffering because your Wi-Fi is slow or unreliable, or you need a temporary Wi-Fi network for an event (indoor or outdoor) and just don’t know who to turn to, make sure you drop Geekabit a line!  We can’t wait to share our expert Wi-Fi knowledge with you, and our Welsh customers can rest assured that we always deliver great Wi-Fi consultancy service with a smile.
After all, we are the UK’s most loved Wi-Fi consultants, and Wi-Fi is our most favourite thing in the world.
Assessing airport wi-fi

We were very interested to read Rotten Wi-Fi’s blog about the best airports in the world for Wi-Fi. It’s long been one of the Geekabit team’s biggest gripes when travelling: being stuck in a terminal building waiting for a flight, or worse waiting hours for a connecting flight, and the wireless network is sooo slow you could have found whatever you were after in a giant encyclopaedia. The sheer dismay when you have to engage with fellow travellers in order to stave off going crackers from sheer boredom can also put a downer on any Geek’s holiday!

Anyway, back to the all-important survey – out of the 185 airports worldwide that were assessed, the Rotten Wi-Fi team ranked Don Mueang Airport in Thailand as the best. The American airport of Bill and Hilary Clinton (yes, that is the official name) in Little Rock, Arkansas came in second place. Four other Thai airports made the top 10, proof that Thailand seems willing and able to provide Wi-Fi to waiting travellers better than any other country. 3 European airports made the top 20 list – Lennart Meri Tallinn Airport in Estonia, and Munich and Frankfurt in Germany.

Gatwick and Heathrow are nowhere to be seen, with no British airports making the top 20 list, so perhaps it’s time to start asking for some better wireless services in our major hubs. People have come to expect a quality Wi-Fi service, particularly when they are spending money to be there, and profits from airports certainly seem large enough to get a Wi-Fi project under way. It’s nearly holiday season here at Geekabit HQ and we’ll report back on our airport Wi-Fi experiences, once we have all returned from overseas jaunts.

Just choosing 5GHz won’t always help

It is generally true that fewer devices are currently working on 5GHz and causing interference, compared to 2.4GHz devices. But this is changing over time. It wasn’t that long ago everyone moved from 900 MHz to 2.4GHz to avoid interference, and this ‘band jumping’ effect will catch up with 5GHz eventually.

It’s not just wi-fi based devices that are operating at 5GHz, cordless phones, radar, perimeter sensors and digital satellites already are.

On Friday, we visited a client in London, and when conducting a survey found 30 devices working at 2.4GHz in the immediate area causing interference, but only 3 working at 5GHz. Interestingly, they were all using the same channel, so it made sense for our smart router to find a free channel to work from which has increased the strength of the network significantly in their offices in a crowded part of the city.

Helping to fix wi-fi problems in London offices

Changing the channel of your wi-fi router can often be one of the most effective fixes for wi-fi problems that you are experiencing.

When helping to fix wifi problems in London offices, we always try to get at least five channels away from the source of interference. So we use channels 1 and 11 quite a lot, but look for the clearest channels on the spectrum (difficult in a built-up area!).

Your cordless telephones, microwaves and wireless games console controllers can often be a large problem too, and most tend to interfere with channel 11 of your wi-fi router. The telephone solution here is to use a DECT 6.0 phone which works at 1.9GHz frequency, far enough away from the likely 2.4GHz your wifi works on.

Your wi-fi router may not be pretty, but don’t hide it away in the corner of your office or your shop. The ideal placement is centrally, high up. Make the router a feature of your home, or install between the floors or in the attic for the strongest possible signal.

If you’re looking for more wi-fi help in London, Surrey and Hampshire offices, please feel free to give us a call and we can assist with some free consultation.

What’s your (wi-fi) name?

Have you seen the amusing screenshot image that shows where someone has used their wireless network name to moan about their neighbour’s loud music? The neighbours have then used theirs to highlight the bad grammar in the first network name… We spotted it again this week, and it made us laugh as much as it did the first time we saw it, but it also made us think about wi-fi network names, and how they might impact your network security.

Many people don’t bother to change their network name or password at all, which leaves your network vulnerable to hackers, but what about those who change the network name to something to do with their address or personal details?

It might sound rather silly, but many people do this, not least because it means friends or family who drop by and want to connect to their network can easily identify which network is the correct one. But if you make it too easy for hackers to figure out which network belongs to which property, they can then use social engineering to get your password and gain access to your network.

If someone is gaining access to your wi-fi network and hacks into your computer, anything they then access on the internet could be traced back to you. So ensure you call the network something that doesn’t connect it to your property, and make sure you change the network password to something that couldn’t easily be guessed by looking at your Facebook page!

Bringing fast and reliable wi-fi to artists in London
We were in London very recently, Hoxton to be precise, installing a wi-fi access point for a French art brand who are fine-tuning their UK operation. 
This particular system, a high quality component as you would expect from Geekabit , is set up to give a 200 metre radius free wi-fi access, in exchange for a Facebook ‘like’. The hardware we use gives optimum signal steering, meaning that the building, which is an artists space as well as their UK HQ, will benefit from excellent wi-fi coverage without a long and complicated log in procedure. Another happy Geekabit client, so do not hesitate to get in touch if you have wi-fi requirements – we are the UK’s friendliest wi-fi experts and are always happy to help. 
 
On a separate (and amusing, we think) note, do you remember the digital focus conference in the Italian parliament which became a worldwide joke after delegates could not access wi-fi… because their tech guy was on strike over his working conditions.Look it up, it certainly always amuses us! We love what we do and never go on strike though, so never fear – Geekabit will be here for all your wi-fi needs in the future