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Does Summer Heat Affect Your Wi-Fi? Your FAQ’s Answered

We’ve been enjoying much sunshine here in the South of the UK these last few weeks, complete with a mini heatwave back in April. Around that time some delightful media outlets were circulating articles, scaring internet users into thinking that the higher-than-usual temperatures were going to wipe out their Wi-Fi and block their broadband. So is this fact or fiction?

Despite the odd Spring rain shower here and there, we’re set for more warm weather over the next fortnight, so we thought it as good a time as any to set the record straight about Wi-Fi in hot weather and hopefully put your minds at rest by answering your frequently asked questions.  

“Will my broadband stop working in hot weather?”

The simplest answer is no. Hot weather is unlikely to disrupt your internet connection if you are exercising some common sense that you would extend to all electrical devices. In other words, if you keep your router out of direct sunlight then you’re not likely to run into heat-related problems. 

“Has a heatwave ever caused a Wi-Fi outage?”

Technically, the answer is still no. However due to an unprecedented and extreme (albeit brief) heatwave back in July 2022 where UK temperatures soared to 40 degrees for the first time, internet service providers did take measures to protect broadband cabinets. 

Over the course of 4 days, 2 of which recorded extreme temperatures, some ISP’s re-deployed engineers to monitor the cabinets and keep them as cool as possible. Hilariously, this included sheltering them from the sun with umbrellas and leaving the doors open to increase air flow. This novel approach in such unprecedented heat appeared to work, with no reported outages across various network providers.

“Can routers and other internet hardware overheat?” 

As we’re sure you are aware, most electronic devices emit at least a small amount of heat, and that includes your router. This means that theoretically, it is possible that your router could overheat in high temperatures. 

Thankfully, most manufacturers of said hardware take this into consideration when designing their devices, meaning that most are able to operate at temperatures of up to approximately 40 degrees (check with your manufacturer for specifics). 

There is a chance that devices and hardware could continue to function in temperatures exceeding their stated tolerance, but that is of course dependent on individual experience and will vary between manufacturers.

Let’s not forget that our broadband router isn’t the only device or piece of hardware that could struggle in high temperatures. Smartphones, tablets, laptops and other electronic devices could also experience problems if we were to experience a heatwave. 

“What happens if a router overheats?”

If a router becomes close to overheating or does indeed overheat, the first thing to happen will be an attempt to lower the heat output to protect itself from damage. This will likely lead to a degradation in performance instigated by the device’s processor and affect response times on the device’s user interface. This would likely then impact your LAN in terms of connection stability and Wi-Fi speed.

Most electronic devices, including routers, will restart themselves if they get too hot. Despite potentially causing your connection to drop, this should resolve itself quite quickly and cause minimal problems once it’s back online. 

Complete hardware failure due to overheating is rare, and certainly not something we would expect to see in temperatures sitting in the mid-twenties. We’ll check back in in July if we’re approaching 40 degrees again.  

Keep Your Connection Cool This Summer By Following These Warm Weather Wi-Fi Tips

Hopefully you are already in the Common Sense Club where you keep electricals out of direct sunlight and away from other sources of heat. Keep doing what you’re doing! 

Here are a few other tips to keep your Wi-Fi from wilting in the warmer weather.

  • Choose the coolest room possible to place your router. This is usually a room downstairs and with thick external walls. Of course, the coolest place in the house may not be the most conducive to a reliable, strong connection throughout your home so you will have to weigh up the pros and cons.
  • Locate your router on a surface that enables good air flow and the ability for heat to escape. Wall-mounted can be a great option, although do bear in mind whether the wall is south facing and radiating absorbed heat from outside.
  • If we were to experience a heatwave similar to the one in 2022, then purchasing a cooling mat for your router could be a useful option. An similar alternative would be to point a standard fan in the direction of the router to keep the air as cool as possible and improve air flow around the device.
  • Did you know that you can disable non-critical router services? If not then perhaps it’s best you don’t try. If yes and we’ve just reminded you, then you could try lessening the load, thus reducing heat output and hopefully increasing functionality in extreme hot weather.
  • If your router is overheating due to indoor temperatures and you don’t actually need it to be switched on, then consider turning it off for a while to cool down. We do not recommend doing this often (not more than once in a day) and especially not if you are on an DSL/ ADSL/ FTTC connection.
  • In general, older devices are less tolerant to heat and are more likely to overheat. It could be worth considering replacing an old router for a newer model if you encounter persistent connection problems in hotter weather. 

If the temperature outside is pushing 40 degrees like July 2022, then it’s likely you’ll be hanging out by the fridge door and/or dousing yourself in ice water. These might cool you down but are definitely not recommended for your router unfortunately. 

If your house is 40+ degrees and your router is struggling to function then it might be time to step away from the internet and go outside to find a shady spot with as much breeze as possible. 

But for the time being, let’s enjoy these comfortably warm mid-twenty days with a strong, steady Wi-Fi connection in one hand and a cold beer in the other.

by admin
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Broadband Rural Broadband Satellite Broadband Satellite Internet SpaceX Starlink Wi-Fi
Starlink Reach 4.6 Million Users Worldwide

Over the last 7 months, the Starlink satellite broadband service from SpaceX has amassed a whopping total of 4.6 million users globally. The recent rapid growth of an additional 1.6 million users in less than a year serves as a significant milestone for the company which now encompasses 118 countries and territories across the world. 

Why has Starlink seen such rapid growth recently? 

Starlink reported 3 million satellite broadband users back in May 2024. In the 7 months since, the company has supported its growth by focusing on expanding its services, with the introduction of 27 new markets activating Starlink connectivity. 

Back in April, we blogged about Starlink expanding their broadband capacity here in the UK by increasing the number of gateway antennas at multiple UK sites and by adopting additional bands. 

This was followed just a few months later with the launch of their mini dish and roaming service, also available here in the UK. 

With new markets and growing connectivity to support, Starlink needed to ensure they have the infrastructure to support this connectivity. So they launched 89 new satellites into their ever-increasing constellation. 

There are currently over 7000 active Starlink satellites in Low Earth Orbit (LEO). These include 350 satellites that are designed to directly connect with LTE phones. 

Their commitment to the necessary infrastructure means that Starlink can provide reliable, high-speed internet access even in some of the most remote, hard to reach areas.  

What is Starlink planning next?

Next on the cards for Starlink is the SpaceX launch of its third generation (V3) Starlink satellites. These are due to be launched by SpaceX’s upcoming launch vehicle, Starship.  

Each launch of a new V3 satellite is estimated to add 60 terabits (Tbps) of capacity to the Starlink network. This would significantly outpace the 3 Tbps capacity provided by SpaceX Falcon 9 launches. 

Despite the Starship launch vehicle still undergoing tests in the development stages, it is widely expected to revolutionise satellite deployment. Starship will enable SpaceX to deploy more advanced satellites, providing a larger payload capacity. This in turn means a 10 fold increase in bandwidth and reduced latency for Starlink satellite broadband users. 

Why does it matter about Starlink?

Through the growth of Starlink, especially the rapid growth we’ve seen recently over the past 7 months, we see the potential to reshape internet connectivity on a global scale. Starlink achieved cash-flow breakeven by the end of 2023, showing the world the increasing profitability of satellite broadband. 

It is the belief of Gwynne Shotwell, COO at SpaceX, that the introduction of the new launch vehicle Starship will “position SpaceX as one of the world’s most valuable companies.”

Starlink appears to be going from strength to strength, providing a much needed digital bridge to those in remote, underserved locations and communities. Not only do they deliver a high-speed internet connection to those who otherwise struggle to access broadband, but they are also making it affordable.

The V3 satellites set to launch with the emergence of Starship will likely see Starlink become even more of a fundamental part of connectivity across the globe. 

Fast Wi-Fi Hire for Events with Starlink via Geekabit

If you’re looking to hire Starlink Internet for your next event, we can provide a managed expert service.

Have you been let down before by traditional internet suppliers? Our expertly managed Wi-Fi hire service will allow you to have a fast, stable and speedy Wi-Fi network in areas that other suppliers have previously struggled. 

Our Starlink event kit for Wi-Fi hire can be deployed very quickly for even the most last-minute of events, especially helpful in situations where you’ve been let down by another provider. 

Our fleet of Starlink routers and dishes are available to support any event where resilient and fast internet needs to be deployed at short notice. If your event is being held in London, Hampshire, Sussex, Dorset or Wiltshire and you’re interested in reliable event internet then get in touch with our Wi-Fi experts today.  You can find out more here. 

by admin
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Broadband Broadband Speed ISP Opensignal Report
How Does Your Broadband ISP Rank by Quality and Speed? 

Internet benchmarking firm Opensignal, the internet benchmarking firm, has published their “definitive” 2024 Fixed Broadband Experience report this December. The report looks at various UK internet service providers and then separately across 12 of its regions (inc. Scotland, Wales and Northern Ireland), judging them in terms of performance indicators.

With people all over the country potentially relying on a strong, reliable broadband service to connect with family and friends this Christmas – Which broadband provider came out on top for 2024? This latest Opensignal report found Virgin Media to have the top performance scores on a national level. 

However, when looking at individual regions, the results differed.

How do Opensignal collect their performance data?

The data used in December’s Opensignal round-up of 2024 report uses crowdsourced data collected via their benchmarking app and services by end-users. It was collected between the 1st July and 28th September 2024. 

It’s worth noting that the following things could also affect any testing of broadband performance:

  • Poor home wiring (ADSL and FTTC lines)
  • The end-user’s choice of package (e.g. 1Gbps could be available, but people may pick a slower option)
  • Local network congestion 
  • Slow home Wi-Fi 

Interestingly, the report also includes data from some mobile broadband providers and satellite broadband services, providing notable comparisons between the more traditional broadband providers and the alternatives for places where they don’t work so well. For example, the report has data from users utilising Three UK and Starlink mobile and satellite broadband services. 

How does the Opensignal report on UK broadband categorise user experiences? 

The report categorises user experience of broadband performance based on different measurements:

  • Consistent Quality
  • Download Speed
  • Upload Speed
  • Video Experience 
  • Reliability Experience

Which ISP’s have provided the best broadband this year?

As we said at the start of this article, Virgin Media came top overall, rating the best user experiences across all 5 of the above categories. 

In simple terms, out of all of the UK’s broadband providers, users with Virgin Media during the last quarter of 2024 had:

  • The best available experience when streaming video
  • The fastest average download and upload speeds
  • The most reliable connection
  • The most consistent fixed broadband experience

If we take a look at 2 of the categories that are perhaps most of interest – Consistent Quality and Download Speeds – We can compare and rank the UK ISP’s. 

Consistent Quality
Virgin Media90.4
Vodafone88.4
Plusnet87.1
BT86.6
EE83.1
TalkTalk82.6
Sky Broadband76.9
Three UK72.3
Download Speeds Mbps
Virgin Media157.4
Vodafone77.5
BT62
Three UK54.8
Sky Broadband52.5
Plusnet52.4
TalkTalk48.8
EE45.9

It’s worth pointing out that almost all of the customer base of Virgin Media are in urban areas and are on broadband lines of 100Mbps or faster, which helps massively in this type of study. 

At the opposite end of this, providers that have connections from varied broadband technologies (ADSL, FTTC, FTTP) with a mixture of slower and faster lines are going to be at a bit of a disadvantage. 

What do Virgin Media have to say about being awarded ‘best’ ISP for 2024 by Opensignal? 

Their Director of Connectivity, Gareth Lister, said:

“We’re committed to providing our customers with fast and reliable connectivity, so being recognised by Opensignal as the best performing provider across all five categories is fantastic news. It is testament to our ongoing investment and hard work to give our customers the best broadband experience possible.”

Regional data shows smaller ISP success

When looking at the data with a more regional focus, we start to see more of the smaller UK internet service providers and alternative networks securing wins across the different categories we mentioned earlier. 

Networks like:

For the London area, CommunityFibre is a strong choice for consistent fixed broadband experience. Up in Scotland, the winner of the most performance categories was Hyperoptic broadband. And in the north of England it’s YouFibre that outperforms the other ISP’s. For Wales and Northern Ireland, Virgin Media were once again the most awarded provider. 

As much as we would love to lay out all the results by region for you here, it would take us all day! But you can have a read of the full report here, where you can check out your local region and see which broadband providers are successful in your area. 

by admin
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Are You Paying for Broadband Speeds You Don’t Actually Need? 

According to GoCompare, you could be one of 9.5 million UK homes that are paying for broadband speeds you don’t even need. 

34% Paying for Broadband Speeds They Don’t Need

Comparison website Go.Compare have recently shared a new survey where data gathered from YouGov and some other sources claim to show that 34% of respondents are paying for broadband speeds that they don’t actually need. This equates to 9.5 million households, with an estimated £53 million spent each month on “unused speeds” – That’s £637 million per year!). 

These findings appear to show that most British households are paying for some of the fastest broadband speeds. 34% have speeds exceeding 150 Mbps, when only 21% of internet users actually need broadband as fast as this. 

27% are paying for broadband speeds of between 51 and 100 Mbps, when actually only 12% of internet users are thought to need speeds in this range. 

On the other end of the scale, only 3% are settling for the slowest speeds of 15 Mbps or less, but for 13% of users this would actually be enough. 

So how much are people overpaying by? 

Go.Compare suggests that those who are indeed overpaying on their broadband speeds, are spending an average of £5.58 more per month on their broadband than they really need to. Over the course of a year, that’s £66.96 wasted. That’s enough to cover a standard Netflix subscription, or buy the family a couple more Christmas presents!

Users on that lower end of the scale, who are only needing 15 Mbps, tend to be the ones that are overpaying the most (only 4% of those that need just 15 Mbps are actually only paying for the amount). 

1 in 10 of these particular users said that they pay for some of the fastest speeds at over 150 Mbps – Even though their usage would be fine on the slowest offerings. In these cases, the over-spending a month is around £9 – That’s a waste of £113 per year!

What are these findings based on?

To be able to estimate the number of Brits supposedly overpaying for their broadband speeds, Go.Compare first needed to identify the speeds needed by different groups of internet users. They did this using a YouGov survey. 

To identify these groups, respondents were asked what they used their broadband for and how many people were in the household. These responses were then compared to the internet speeds required to meet these needs. 

The data for this isn’t something we ourselves can see, so we can’t actually check it. 

Each of these groups were then asked what internet speeds they were paying for, to enable them to identify how many of the respondents were overpaying for their broadband. 

This number was then applied to the overall number of broadband users in the survey to estimate the percentage of broadband users overpaying. This percentage was then applied to the estimated number of UK households using broadband to estimate the number of households overpaying.

Are there problems with the approach used to reach these findings?

There are a couple of issues which could potentially affect the reliability of these findings. 

85% of UK home premises are now within reach of a gigabit-capable broadband network. The entry level speeds for these are approximately 100 Mbps. There are slower options available, but these are usually in non-FTTP areas. The price difference is often small, and copper-based packages like FTTC or ADSL2+ aren’t vastly cheaper. 

Now let’s talk about how we define ‘need.’ On a day to day basis, you might not necessarily need a 500 Mbps+ download or upload speed. However, one day it snows and you can’t get to work so you’re working remotely and now need to transfer a large backup file. Or perhaps a new video game is released and your teenager absolutely must have it now, within seconds, or minutes maximum!! Not a slow download over many hours. Suddenly, the prospect of getting these things done quickly holds a lot of value. So whilst on a general day-to-day basis you could very well get by on a slower broadband speed, a faster one could come in very handy every now and then, potentially making the cost of that faster connection worthwhile. 

So perhaps paying for that faster speed wouldn’t necessarily be viewed as overpaying – But ensuring you have a reliable, better quality broadband delivered to home if and when you need it most. 

What do you think? 

by admin
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Is Your Broadband Router Open to Hackers? Survey Says Yes 

Broadband Genie, the independent UK comparison service for telecoms and broadband, have published a new survey revealing some pretty shocking statistics when it comes to internet safety. 

3,045 internet users were surveyed between the 1st January and 26th April this year, revealing that:

  • 89% of respondents have never updated the firmware of their home router 
  • 86% have never changed the device’s administrator password 
  • 72% have never changed their Wi-Fi password
  • 75% have never checked to see what or who is linked to their router
  • 52% have never changed or updated their routers settings

Are you guilty of any of these? No shaming from us, but let’s take a little look at why ignoring these things when it comes to your router and security isn’t a great idea. 

Why should I change my router from the default password? 

If you leave your router set to the default password, it could allow hackers to identify which make and model of router you are using and work out the password.

Thankfully, many ISP’s supply long, randomised passwords with no real structure, making it harder to identify.  

Do I need to update firmware on my router? 

Many routers that come as part of a bundle directly from your ISP are thankfully set up to auto-update their firmware – Meaning you, the customer, don’t have to actually do any specific actions in order to keep your device up-to-date. 

However, it’s probably a good idea to check with your broadband provider to confirm this is the case.

And don’t forget, many security and firmware updates are done at night – So don’t switch your router off overnight. 

If you have purchased your router separately from an ISP bundle, then you may be required to carry out this action yourself to check for recent firmware updates. Remember that not all firmware updates are particularly accessible or easy to find, so you may need to seek support from the manufacturer. 

It’s vital not to leave security vulnerabilities unpatched – And even some relatively modern pieces of kit could be susceptible to security risks. 

What’s the reason behind people not changing their router password?

The survey respondents who had answered that they had never changed their router’s factory settings were then asked why they had not. The answer that 75% of those surveyed gave was that they didn’t know they needed to change it. 

Your router is the single most important security device in your home network

It’s often the case that the router is the most important device in your home network when it comes to internet security. 

Changing your router’s password from the default to a strong alternative protects your network, particularly if the password from your ISP is not properly randomised or ineffective. 

It’s a good rule of thumb to assume that your router does not come secure out of the box. And if consumers are unaware of the risks, then clearly more awareness needs to be raised surrounding these security risks. 

That’s where the Product Security and Telecommunications Infrastructure Act comes in. 

The Product Security and Telecommunications Infrastructure Act

On the 29th April 2024, the Government brought in the Product Security and Telecommunications Infrastructure Act. This includes their new Secure by Design policy, which means that device makers (retailers and manufacturers) that fail to comply can be hit with financial penalties. 

Changes include:

  • The banning of easily guessable default passwords (like ‘admin’ or ‘12345’) so that vulnerabilities and hacking are prevented
  • The prompting of users to change the default password
  • Improved support for security issues by supplying contact details of manufacturers so that bugs and issues can be dealt with 
  • The requirement to state how long related network products will be supported by security patches (firmware updates)

These changes don’t just apply to routers – They also cover smartphones, televisions, games consoles, internet-connected fridges and other smart home devices such as doorbells etc. 

Are you confident that your router is secure? 

by admin
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Broadband Wi-Fi
UK Broadband Users Warned: Don’t Switch Routers Off at Night!

Last year, broadband service provider Virgin Media (O2) undertook a censuswide survey of over 2000 UK based customers. The survey revealed that 18% of those who responded switch their router off overnight. 

In the current climate, we wouldn’t blame you if you were scrutinising every appliance and electric unit in your home, sussing out what’s eating up electricity and identifying where savings can be made. 

Consumer electronics account for 6-7% of our energy bills. Think laptops, games consoles, televisions. These devices, when left on standby, can gobble up more electricity than you might think. Many people turn these things off when not in use – But what about things that stay on all the time, like your router? With the prevalence of smart homes comes the need for constant Wi-Fi connection – When is the internet never not in use in your home?

You might think that it’s not needed at night, but if you have smartphones, odds are that when they are connected to Wi-Fi and plugged in to charge overnight, said smartphones complete important updates. 

Switching off your router at night could actually have quite a number of unintended consequences, for both your router itself and other devices. 

Should I Turn My Router Off Overnight to Save Electricity? 

Forums dedicated to saving energy and money might have suggested turning your electricals off overnight to save electricity – Including your router. But Internet Service Providers are warning against this. 

For the small amount of money it could save, it may actually cause a lot of disruption. 

  • Many routers receive security updates overnight so as not to cause any issues during the day. If you switch your router off every single night, then you could miss one of these security updates which could cause issues later down the line with device vulnerability.
  • Desperate to stay up to date with the latest Sky series but can’t stay awake long enough to watch it in real time? Then you might be someone who ‘series links’ your shows so you never have to miss a moment. Except – In order for Sky (other providers are available) to be able to record said show, the TV needs to be connected to the internet. And oops – You switched the router off before you went to bed. No show for you.
  • Do you charge your smartphone overnight? Most use this opportunity to update to the latest software. If you’re not connected to the Wi-Fi then it likely won’t make any necessary updates. Likewise, if your phone stays on overnight, any notifications like WhatsApp or social media platforms will connect via your data rather than Wi-Fi which could result in your using up your data sooner than expected. 

Are these massive issues that you couldn’t possibly cope with? No, probably not. But if you’re used to things just quietly and consistently running in the background – Updates, show recordings, notifications – You might need to consider whether switching off your router overnight would work for you. 

Switching Off Router Overnight Could Disrupt Connectivity

It’s also important to remember that most homes use broadband connections that are based off older style copper broadband lines (for example ADSL2+) or a hybrid of fibre optic and copper (e.g. FTTC / VDSL). These often use DLM technology (Dynamic Line Management) and its associated services.

A potential issue with these services is its negative response to repeatedly getting disconnected and having to reboot the router. DLM services may detect this ‘turning off’ as connection problems, resulting in it making the connection slower. To avoid this kind of connectivity issue, it’s generally recommended to keep the router switched on. 

A typical home broadband router uses between 5 and 20 watts of power, which can cost between £0.03 and £0.14 per day. This adds up to roughly £10 to £50 per year on your energy bill. 

So turning off your router for an average of 9 hours per night isn’t going to save you much cash at all, at the expense of good connectivity, device security and efficiency of updates. 

Of course, it’s completely a personal preference but we’d agree with the ISP’s – Keep your router turned on. 

by admin
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Broadband Fibre Broadband FTTP Full Fibre Ofcom
New Rules on Misleading Use of ‘Fibre’ Broadband 

Ofcom, the regulator for telecoms and media here in the UK, are beginning the enforcement of new rules regarding how Internet Service Providers use the words ‘Fibre’ and ‘Full Fibre.’ 

ISP websites and contracts listing terms like ‘Fibre’ and ‘Full Fibre’ will only be able to do so if their service network actually brings their fibre optic cables into your home, under the new rules. This means FTTP, FTTH and FTTB services. 

In the past, many ISP’s have misleadingly used terminology like ‘Fibre’ to describe a wide range of internet connection technologies. This has included hybrid or part-fibre solutions involving some copper wiring (like FTTC) or even services using wireless connectivity to cover the final part into homes. 

These technologies can actually be a lot slower as well as less reliable than the more modern full-fibre (FTTP) services. It’s these services that take an optical fibre cable all the way into the home. 

Network operators, ISP’s and consumers have argued about fibre descriptions for quite a while. And with the roll-out of FTTP (Fibre to the Premises) lines over the past few years, capable of multi-Gigabit speed, this has only increased. 

If a consumer believes that they already have fibre, even if it’s only via a FTTC (VDSL2) line that is a lot slower, that consumer is more unlikely to consider upgrading to FTTP. 

This isn’t the first time the distinction between ‘fibre’ services has tried to be corrected. The Advertising Standards Authority attempted a review, but it was ineffective. CityFibre also attempted a court challenge, but this also failed. 

Then in 2021, GigaTAG (the Gigabit Take-Up Advisory Group) made a proposal to change several things, one of which was the clearer labelling of broadband packages. This was so consumers could better understand the differences between technologies, and this was successfully adopted by Ofcom at the end of last year. 

As of today, 16th September 2024, the new guidelines for residential and small business services have been formally introduced and enforced by Ofcom. Better late than never!

It’s important to note that this doesn’t yet apply to advertising. Ofcom doesn’t cover advertising, as that is the remit of the Advertising Standards Authority. So let’s hope the ASA follows suit.  

Ofcom’s New Guidelines on Fibre Terminology

The below are a summary of points from Ofcom’s website. 

  • Providers should give a short description of the underlying network technology of each broadband product using one or two terms that are clear and unambiguous, such as ‘cable’, ‘copper’, ‘full-fibre’ or part-fibre’. These descriptions should be offered at point of sale on the website, and before the final purchase in contract information, and in the contract summary;
  • The term ‘fibre’ used in isolation is ambiguous, so it should not be used on its own to describe the underlying broadband technology. This would mean, for instance, that ‘full-fibre’ (or a similar term) is only used to describe networks which use fibre-optic cables all the way from the exchange to the home. Similarly, ‘part-fibre’ (or a similar term) would describe those services with a fibre-optic connection from the local exchange to the street cabinet and then usually a copper wire connecting the street cabinet to the customer’s home; and
  • Providers should give a more thorough explanation of the underlying broadband technology – for example through a link – so that consumers can understand in more detail what it means for them. This information must be provided in an accessible form that is easy to understand.

Underlying technology information should be given to consumers irrespective of how they sign up for a service. Under Ofcom’s new guidance, those signing up online will be given this information on the broadband provider’s website. Those purchasing a service over the phone or face-to-face will be provided with this information in the Contract Summary and in the contract itself. A Contract Summary with key information on the service must be provided before the customer confirms the purchase.

Ofcom have concluded that this is the most proportionate approach to ensure appropriate information is provided to consumers and reduce customer confusion, while limiting the costs of implementation.

9 Months to Welcome Change

Ofcom announced this change back in December of last year, giving ISP’s plenty of time to implement changes. 

Thankfully, a good chunk of the telecoms industry, noticeably the more alternative full fibre networks, have welcomed this change. 

But is it too late to make a difference? The terms ‘Fibre’ and ‘Full Fibre’ have long been dished out by ISP’s – Will the new change from Ofcom actually change the perspective of consumers? Years and years of misuse of these terms will mean that it’s entrenched in the subconscious mind of consumers – Can it be changed and will we see a positive impact? 

Some ISP’s have already adjusted their approach to communicating their broadband services with consumers. Let’s remember that many if not most consumers pay a lot of attention to service speed and price, and less to what is seen as industry jargon. 

One example of the changes being implemented is from Sky Broadband who have re-labelled their packages according to the new rules. Their broadband packages are now described as:

  • Copper (ADSL)
  • Part Fibre (FTTC/ G.fast)
  • Full Fibre (FTTP)

Who will be next? 

by admin
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Broadband Boost for 300K+ Rural Homes with £800m Government Pledge 

If you live or work in a remote area in England, Scotland or Wales then you may unfortunately know all to well that many remote areas across the UK are left with slow internet speeds, causing a digital divide between rural and urban areas. 

The UK Government aims to tackle this problem that 312,000 rural homes face, by investing £800 million in upgrading broadband infrastructure for those affected. 

The Government’s digital strategy is to achieve full gigabit broadband coverage across the UK by 2030, of which this investment will be a part. 

Rural Regions Struggle to Connect

The CEO of the Digital Poverty Alliance, Elizabeth Anderson, has spoken about how millions across England, Scotland and Wales are still struggling to access even some of the basic online services due to poor connectivity. This is especially prevalent in rural areas. Anderson is pleased to see ‘the government’s renewed push to roll out improved broadband.”

Strong, reliable internet isn’t a luxury or a ‘nice to have’ commodity. In today’s digital world, broadband internet is a necessity and should and is considered to be an important utility, just like electricity and heating. 

Anderson says, “Connectivity must be viewed as a core part of modern life in the digital age…, and continued investment such as this project is needed to ensure millions aren’t left digitally excluded.”

Gaps in coverage must be addressed so that rural communities have the same access to online services as those in urban areas. Nowadays, many essential services such as healthcare and education are moving online so having the necessary connectivity to reach these services is vital. 

High-Speed Connections Must Be Affordable

Making sure rural properties have accessible high-speed internet connections isn’t the only hurdle that digital poverty work needs to tackle – It’s the cost too. 

Once these connections to high speed broadband are made available to those in more remote areas of England, Scotland and Wales, the Government must also ensure that the monthly costs of having these connections are affordable. 

We continue to be in a cost-of-living crisis, and it’s important that costs of high-speed internet doesn’t inhibit connecting people in rural areas. 

Rural Areas Left Behind in Digital Revolution

It’s clear that harder to reach areas in rural are remote locations across England, Scotland and Wales have been somewhat left behind when it comes to digital revolution and the Government is aiming to rectify this. 

The digital inequality between rural and urban areas is set to be reduced, ensuring that all parts of the country have access to and can benefit from high-speed internet access. 

In some of these more remote regions, online access has been hindered by outdated infrastructure. In real terms, this means that residents in rural areas face difficulties when trying to perform the simplest of online tasks, for example, streaming video, taking video calls and downloading large files. Things many people in urban areas very much take for granted. 

The Government’s initiative and investment will look at targeting these affected regions to bring them faster internet access. 

We’ve already said how essential it is for communities to have access to fast broadband in today’s digital world, and these new upgrades will make sure that rural communities will gain access to faster, more reliable broadband. 

Wales Set for Large-Scale Broadband Upgrade

This project has highlighted that Wales, for the first time, has the lowest percentage of gigabit coverage in the UK. Rural regions like the South Wales Valleys, Exmoor National Park and the Forest of Bowland are set to benefit from a large-scale broadband upgrade, with significant improvements reducing the digital poverty gap with more urbanised areas.  

This will mean that millions more people will have access to affordable, fast broadband. Rural communities shouldn’t have to struggle with second-rate broadband infrastructure just because they don’t live in an urban area. They still need to access vital online services and require the digital infrastructure to do so. The good news is, the technology required to power fibre broadband, intelligent software and adapting demands by both residents and businesses is more affordable and accessible than before. 

The Government has taken a good step forward with their digital strategy and £800m pledge, but we also need the telecoms industry to take some responsibility to help reduce the digital divide. 

Thankfully, there is good motivation industry-wide for committing to the efficient deployment of networks in rural areas. 

The crux of the matter is, as a nation we need higher bandwidth to keep up with what work and education expects of us from home and in the office. This needs to be widely available across both rural and urban areas, as well as being affordable for all. 

We have high hopes that combining industry collaboration with government funding and digital strategy will provide great outcomes for rural connectivity across England, Scotland and Wales. 

Geekabit Can Help with Rural Connectivity

It’s fantastic that better, faster broadband connectivity is on the way for rural residents and businesses. But what about those of you who need a strong, reliable, fast internet connection now? 

There’s nothing more frustrating than trying to get online and constantly find that you’re dropping out or buffering. 

Our team of Wi-Fi engineers here at Geekabit have various options when it comes to rural connectivity. We’ve helped countless clients connect their remote, rural business premises to more reliable internet via Starlink satellite broadband and mobile broadband options. 

If you are interested in how our Starlink and 4G installation services could help your business, please do get in touch with our friendly team today. We cover Wales out of our Cardiff base, the South Coast of England from our Winchester base and of course London. 

4G mobile broadband or Starlink satellite internet could be just the alternative to fibre that your business needs. 

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Launch of Starlink Mini Dish and Mini Roam Service is a Go for the UK

Launch of Starlink Mini Dish and Mini Roam Service is a Go for the UK

We recently wrote about the launch of Starlink’s new Mini Dish and Mini Roam service – You can read all about it here. At time of publishing it wasn’t yet available in the UK and we were eagerly awaiting an email to say the service was ready for the UK to test. 

And that time has arrived! If you were an early adopter of the ultrafast, low-latency Starlink broadband service from SpaceX then you may have already received an email inviting you to be part of the testing phase of Starlink’s new Mini Dish hardware terminal as well as their Mini Roaming service add-on. 

The ultrafast and low-latency Starlink broadband service from Space X have now launched their new Wi-Fi (only 802.11ac / Wi-Fi 5) integrated Mini Dish (terminal) hardware and Mini Roaming service add-on here in the UK. The downside is that it’s a little more expensive than its USA counterpart.

Just in case you’ve been living under a rock, here is a quick recap on Starlink’s satellite broadband offering. 

What is Starlink Satellite Broadband and how does it work?

SpaceX Starlink currently has 6,171 LEO satellites in orbit around the Earth at an altitude of circa 550km. By the end of 2027 they will have added thousands more. 

Prices for UK residential customers generally start at £75 per month, plus Standard Plan hardware at a cost of £299. For these prices, the operator promises the following speeds:

  • Download – 25-100Mbps
  • Uploads – 5-10Mbps
  • Latency – 25-60ms 

By the end of last year, there were 42,000 Starlink customers in the UK (out of 2.3 million worldwide). This UK figure had almost quadrupled from the 13,000 UK customers in the previous year. 

Most UK Starlink customers can be found in more rural, remote areas. Those in the most remote areas (think oceans, small islands and places like Antarctica) will have the highest latency. 

New Mini Dish Launched in the USA

Back in June across the pond in the US, Starlink invited some of their early adopters to purchase their new Mini Kit (Dish) for $599, which could also come bundled with a new Mini Roam service – for an additional cost of $30 per month. 

In the interest of clarity, these prices are in additional to the existing subscription for residential Starlink broadband. 

The add on of the Mini Roam service gave customers the option of having 50 GB of ‘mobile data’ that they are able to use anywhere in the country. After that 50 GB, they are charged $1 per GB (approximately 81 pence). 

Starlink Launch Mini Dish and Mini Roam Service in UK 

The 1st of August saw the first emails landing in UK Starlink customer’s inboxes, offering this same above service for those in the UK. 

The emails laid out the cost of the new kit (£399) as well as the roaming service which comes in at an extra £50 per month – Rather more expensive than in the US. 

For those of you that are not Starlink customer’s but are desperate to see what’s on offer, here’s a copy of the email:

Starlink Mini Now Available

Starlink Mini is a compact, portable kit that can easily fit in a backpack, designed to provide high-speed, low-latency internet on the go.

Starlink Mini includes a built-in WiFi router, lower power consumption, DC power input, and max download speeds over 100 Mbps*. See Starlink Mini specifications here.

The Starlink Mini Kit can be purchased for £399 with either the Mini Roam 50GB service plan for £50/mo or the unlimited Mobile Regional plan for £85/mo. Learn more on starlink.com/roam.

Available Service Plans

Mini Roam 50GB | £50/mo
Best for weekend travelers, backup internet, and in-motion use

Includes 50GB of Mobile data (£1/GB for additional data), coverage throughout Europe, and in-motion use on land. See our Terms of Service regarding in-motion use.

Mobile Regional | £85/mo
Best for caravans, motorhomes, campers, and travelers throughout a continent

Includes unlimited Mobile data on land and coverage throughout Europe. Ocean and global travel available for an additional £1.98/GB.

Just to recap. The new dish – sized 298.5mm x 259mm x 38.5mm – is 63% lighter than the standard Starlink dish, has an operating temperature range of -30°C to 50°C (-22°F to 122°F), draws around 25-40 Watts on average and can run directly off 12-48V DC (it comes with a small 110V power supply with 15 metres of cable).

The kit is also IP67 Type 4 rated with their DC Power Cable and Starlink Plug/Cable installed (using the Ethernet port drops this rating). The dish has a Field of View (FoV) of 110 degrees (slightly better than ‘Standard’) and a single Ethernet (LAN) port.

What do you think of Starlink’s latest offering? 

The possibility of using Starlink satellite broadband to roam here in the UK is undoubtedly an exciting development in the world of tech. 

We’re hoping to see a reduction in price as the service evolves, but we’ll have to wait and see on that one. 

Could Starlink Satellite Broadband Help You or Your Business? 

If you’re interested in whether Starlink satellite broadband could provide your rural business or outdoor event with more reliable internet than the connection you’re currently on then get in touch with our friendly team today. 

Our Wi-Fi expert engineers are on hand to identify whether Starlink satellite broadband could be the right solution for you. 

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5G 5G Mobile Broadband AI Broadband Cyber Security Digital Infrastructure Labour Manifesto Tech Innovation Tech Regulation
Tech Labour Manifesto Pledges: 5G, Broadband, AI and More

On the 4th July we saw the Labour party secure a landslide victory in the election, with Sir Keir Starmer becoming our new Prime Minister.

With the recent Microsoft problems that saw the UK digital world crash rather spectacularly,  we thought we’d take a little look at the top 5 tech policies promised by the Labour Party in its manifesto, including Digital Infrastructure, Broadband & 5G, AI Regulation & Investment, Cyber Security and Tech Innovation. 

Labour Manifesto and Digital Infrastructure

  • Digital Infrastructure will be given a boost by developing a 10-year infrastructure strategy. This will benefit mobile and broadband networks, AI, and data centres.
  • Approval processes will be streamlined for nationally important designated projects and data centres by easing planning restrictions. 
  • Restarting the economy with a new industrial strategy, designed to supercharge the tech and digital sectors. 
  • Overcome previous planning blocks by supporting the construction of data centres on brownfield sites.

Plans for Broadband and 5G in the Labour Manifesto

  • Target ambition of having national 5G coverage and full gigabit accessibility by 2030 to have a renewed push. 
  • Encourage cooperative building between networks and greater infrastructure sharing by working alongside Ofcom. 
  • Continue to support the last governments Project Gigabit broadband roll-out program.
  • In addition to the above, address the slow roll-out of gigabit broadband under the Conservative government.

Regulation and Investment for AI

  • Labour plans to introduce binding regulations on companies developing powerful AI models and give the AI Safety Institute statutory footing.
  • The creation of sexually explicit deep fakes will be banned and safe AI development will be ensured through comprehensive legislation.
  • They will use the industrial strategy to support the development of the AI sector.
  • New laws will be introduced to regulate AI companies, ensuring ethical AI practices.

What Has Labour Got Planned for Cyber Security

  • Labour will address cyber attacks and misinformation campaigns by conducting a Strategic Defence Review within the first year.
  • Policing techniques will be modernised by integrating new technologies into law enforcement to keep pace with modern threats
  • Critical infrastructure will be protected by developing a comprehensive cyber defence strategy.
  • Labour is committed to ensuring the UK is fully prepared to deal with hybrid warfare, including cyber-attacks.

Tech Innovation and Regulation with the Labour Party in Power

  • In order to help regulators update regulations and speed up approval timelines for new technologies, a new Regulatory Innovation Office will be created. 
  • In order to help harness new technologies and advise businesses, an Industrial Strategy Council will be set up.  
  • The construction of laboratories, digital infrastructure, and giga-factories will be facilitated by modernising national planning policy. 
  • Barriers to growth will be removed and opportunities seized by working in partnership with industry. 

What’s Next?

We’ve seen first hand over the past few days how important digital infrastructure is and how much we all rely on it to go about our daily lives – From paying for groceries, to travelling, to simply trying to log on to be able to start a days work. It’s likely you’ve been affected some way or another by the most recent Microsoft outage. And whilst that was supposedly down to an operating system crash, it’s clear Labour need to follow the tech pledges they have made in their manifesto and commit to following through with those promises. 

Here at Geekabit we’re most interested in connectivity and keeping up to date with how we can help businesses and large private residences stay reliably connected – Whether they’re based in the city or in a more rural, remote location. Will we see national 5G coverage and full gigabit accessibility by 2030? We’ll have to wait and see. 

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