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Broadband Broadband Speed ISP Opensignal Report
How Does Your Broadband ISP Rank by Quality and Speed? 

Internet benchmarking firm Opensignal, the internet benchmarking firm, has published their “definitive” 2024 Fixed Broadband Experience report this December. The report looks at various UK internet service providers and then separately across 12 of its regions (inc. Scotland, Wales and Northern Ireland), judging them in terms of performance indicators.

With people all over the country potentially relying on a strong, reliable broadband service to connect with family and friends this Christmas – Which broadband provider came out on top for 2024? This latest Opensignal report found Virgin Media to have the top performance scores on a national level. 

However, when looking at individual regions, the results differed.

How do Opensignal collect their performance data?

The data used in December’s Opensignal round-up of 2024 report uses crowdsourced data collected via their benchmarking app and services by end-users. It was collected between the 1st July and 28th September 2024. 

It’s worth noting that the following things could also affect any testing of broadband performance:

  • Poor home wiring (ADSL and FTTC lines)
  • The end-user’s choice of package (e.g. 1Gbps could be available, but people may pick a slower option)
  • Local network congestion 
  • Slow home Wi-Fi 

Interestingly, the report also includes data from some mobile broadband providers and satellite broadband services, providing notable comparisons between the more traditional broadband providers and the alternatives for places where they don’t work so well. For example, the report has data from users utilising Three UK and Starlink mobile and satellite broadband services. 

How does the Opensignal report on UK broadband categorise user experiences? 

The report categorises user experience of broadband performance based on different measurements:

  • Consistent Quality
  • Download Speed
  • Upload Speed
  • Video Experience 
  • Reliability Experience

Which ISP’s have provided the best broadband this year?

As we said at the start of this article, Virgin Media came top overall, rating the best user experiences across all 5 of the above categories. 

In simple terms, out of all of the UK’s broadband providers, users with Virgin Media during the last quarter of 2024 had:

  • The best available experience when streaming video
  • The fastest average download and upload speeds
  • The most reliable connection
  • The most consistent fixed broadband experience

If we take a look at 2 of the categories that are perhaps most of interest – Consistent Quality and Download Speeds – We can compare and rank the UK ISP’s. 

Consistent Quality
Virgin Media90.4
Vodafone88.4
Plusnet87.1
BT86.6
EE83.1
TalkTalk82.6
Sky Broadband76.9
Three UK72.3
Download Speeds Mbps
Virgin Media157.4
Vodafone77.5
BT62
Three UK54.8
Sky Broadband52.5
Plusnet52.4
TalkTalk48.8
EE45.9

It’s worth pointing out that almost all of the customer base of Virgin Media are in urban areas and are on broadband lines of 100Mbps or faster, which helps massively in this type of study. 

At the opposite end of this, providers that have connections from varied broadband technologies (ADSL, FTTC, FTTP) with a mixture of slower and faster lines are going to be at a bit of a disadvantage. 

What do Virgin Media have to say about being awarded ‘best’ ISP for 2024 by Opensignal? 

Their Director of Connectivity, Gareth Lister, said:

“We’re committed to providing our customers with fast and reliable connectivity, so being recognised by Opensignal as the best performing provider across all five categories is fantastic news. It is testament to our ongoing investment and hard work to give our customers the best broadband experience possible.”

Regional data shows smaller ISP success

When looking at the data with a more regional focus, we start to see more of the smaller UK internet service providers and alternative networks securing wins across the different categories we mentioned earlier. 

Networks like:

For the London area, CommunityFibre is a strong choice for consistent fixed broadband experience. Up in Scotland, the winner of the most performance categories was Hyperoptic broadband. And in the north of England it’s YouFibre that outperforms the other ISP’s. For Wales and Northern Ireland, Virgin Media were once again the most awarded provider. 

As much as we would love to lay out all the results by region for you here, it would take us all day! But you can have a read of the full report here, where you can check out your local region and see which broadband providers are successful in your area. 

by admin
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Broadband Broadband Speed Home Network Home WI-Fi
Are You Paying for Broadband Speeds You Don’t Actually Need? 

According to GoCompare, you could be one of 9.5 million UK homes that are paying for broadband speeds you don’t even need. 

34% Paying for Broadband Speeds They Don’t Need

Comparison website Go.Compare have recently shared a new survey where data gathered from YouGov and some other sources claim to show that 34% of respondents are paying for broadband speeds that they don’t actually need. This equates to 9.5 million households, with an estimated £53 million spent each month on “unused speeds” – That’s £637 million per year!). 

These findings appear to show that most British households are paying for some of the fastest broadband speeds. 34% have speeds exceeding 150 Mbps, when only 21% of internet users actually need broadband as fast as this. 

27% are paying for broadband speeds of between 51 and 100 Mbps, when actually only 12% of internet users are thought to need speeds in this range. 

On the other end of the scale, only 3% are settling for the slowest speeds of 15 Mbps or less, but for 13% of users this would actually be enough. 

So how much are people overpaying by? 

Go.Compare suggests that those who are indeed overpaying on their broadband speeds, are spending an average of £5.58 more per month on their broadband than they really need to. Over the course of a year, that’s £66.96 wasted. That’s enough to cover a standard Netflix subscription, or buy the family a couple more Christmas presents!

Users on that lower end of the scale, who are only needing 15 Mbps, tend to be the ones that are overpaying the most (only 4% of those that need just 15 Mbps are actually only paying for the amount). 

1 in 10 of these particular users said that they pay for some of the fastest speeds at over 150 Mbps – Even though their usage would be fine on the slowest offerings. In these cases, the over-spending a month is around £9 – That’s a waste of £113 per year!

What are these findings based on?

To be able to estimate the number of Brits supposedly overpaying for their broadband speeds, Go.Compare first needed to identify the speeds needed by different groups of internet users. They did this using a YouGov survey. 

To identify these groups, respondents were asked what they used their broadband for and how many people were in the household. These responses were then compared to the internet speeds required to meet these needs. 

The data for this isn’t something we ourselves can see, so we can’t actually check it. 

Each of these groups were then asked what internet speeds they were paying for, to enable them to identify how many of the respondents were overpaying for their broadband. 

This number was then applied to the overall number of broadband users in the survey to estimate the percentage of broadband users overpaying. This percentage was then applied to the estimated number of UK households using broadband to estimate the number of households overpaying.

Are there problems with the approach used to reach these findings?

There are a couple of issues which could potentially affect the reliability of these findings. 

85% of UK home premises are now within reach of a gigabit-capable broadband network. The entry level speeds for these are approximately 100 Mbps. There are slower options available, but these are usually in non-FTTP areas. The price difference is often small, and copper-based packages like FTTC or ADSL2+ aren’t vastly cheaper. 

Now let’s talk about how we define ‘need.’ On a day to day basis, you might not necessarily need a 500 Mbps+ download or upload speed. However, one day it snows and you can’t get to work so you’re working remotely and now need to transfer a large backup file. Or perhaps a new video game is released and your teenager absolutely must have it now, within seconds, or minutes maximum!! Not a slow download over many hours. Suddenly, the prospect of getting these things done quickly holds a lot of value. So whilst on a general day-to-day basis you could very well get by on a slower broadband speed, a faster one could come in very handy every now and then, potentially making the cost of that faster connection worthwhile. 

So perhaps paying for that faster speed wouldn’t necessarily be viewed as overpaying – But ensuring you have a reliable, better quality broadband delivered to home if and when you need it most. 

What do you think? 

by admin
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5G Mobile Broadband Mobile Network
What are the Weaknesses in UK 5G Mobile Deployments?

 Independent British political public policy think-tank the Social Market Foundation has released a new report ‘Growing Connections’ highlighting how the UK still has a while to go before achieving prevalent 5G mobile connectivity. 

What’s the reason for this? The report claims that this is partly due to investment being unintentionally hindered by previous mobile telecoms policies. Solving this isn’t likely to be easy or straightforward. 

Data from Ofcom earlier in the year (January 2024) revealed that 85-92% of UK premises can now get outdoor 5G coverage from at least one operator. When combining all operators, this figure for outdoor coverage drops to just 16-28%. 

Ofcom doesn’t currently offer a figure for 5G geographic coverage, but we’d imagine that it would be quite a bit lower than the aforementioned 85-92%.

The new labour government has reiterated a previous pledge by the last in power where “all populated areas to be covered by ‘standalone’ 5G (5G-plus) by 2030.” Labour plan to follow through with a renewed push to achieve the ambition of full gigabit and national 5G coverage by 2030. 

UK Trailing Many Countries When It Comes to Active 5G Connections

‘Growing Connections’, this new report from SMF, looks at crowdsourced data from Opensignal in 2023, which showed that 5G availability and the amount of time users spent with an active 5G connection, found that the UK was trailing behind many other countries. 

Did you know that UK mobile users have access to 5G around only 10% of the time? In comparison, other countries show figures of:

  • India (43%)
  • South Korea (38%)
  • France (20.6%) 
  • Italy (17.9%) 

Further data from Opensignal was used in the report, looking at the analysis of international 5G download speeds. The UK, again, is amongst the slowest, with a score of 111Mbps. That might not sound too awful, but when compared to some other countries (like 133Mbps in Italy and a whopping 437Mbps in South Korea) it finds the UK lacking. 

The UK was one of the first countries to start rolling 5G technology out, so it is rather disappointing to see that we are considerably behind other countries. 

Furthermore, the SMF report also highlights how findings from another study had shown that, by 2035, “widespread availability and use of 5G could add £159 billion to the UK economy“. That’s a big thing to potentially miss out on. 

But let’s remember that the world doesn’t yet revolve around 5G. Predictions such as this should be taken carefully, especially as we have good 4G services that do deliver many of the benefits we’ll get from 5G. 

So What Went Wrong for the UK When Starting the Deployment of 5G?

Previous Mobile Telecom Policies

As we touched on earlier, the report mentions investment being hindered unintentionally by some policies in the mobile telecoms sector. We found it surprising that the report didn’t specifically mention the decision to ban Huawei after the beginning of the rollout, which set the deployment plans back with a pretty significant blow to mobile operators. 

Mobile Spectrum and Investment

The report does instead discuss the approach to spectrum by the Government and Ofcom, looking at the associated high costs involved with accessing and using mobile spectrum alongside the shortness of spectrum licences that are awarded. This in turn then deters the ‘very long-term investment’ and makes it ‘less useful as an asset.’

Slow Release of Spectrum Bands by Ofcom

Ofcom has also been slow to release more spectrum bands for 5G. Other countries around the world have had access to mmWave bands for years, yet here we are in the UK still waiting for mobile operators to have this same access. 

Cost Cutting Exercises Result in Less Land for Infrastructure

The SMF report mentions how making it cheaper for Mobile Operators to operate mobile masts (ie. cutting the costs of building infrastructure) has actually resulted more land disputes between landowners and builders, less land being supplied for said infrastructure and an increase in expensive litigation. 

Planning System Delays

Delays in the planning system have been well documented, with objections to new masts from the public and the reluctance to resolve these causing complex situations. 

The roll-out of better broadband and mobile networks – especially those in remote, rural, hard to reach areas – Must be supported by those in powerful positions. There needs to be a balance. 

Mobile Operator Mergers

Another limiting factor to investment is the low level of profitability for mobile networks. The SMF report looks at the encouragement of consolidation and mergers (such as that of Vodafone and Three UK), but the evidence of the success of this is a mixed bag. 

The CMA (competition watchdog) have noted that whilst mergers will reduce competition between operators, it could also cause a hike in prices for consumers. Apparently there are negotiations taking place to try and address this potential issue. 

Report Supporters

It’s important to note that the SMF report was supported by APWireless – A company viewed by operators as being a land aggregator. They seem to adopt a lease premium model that would involve buying out the expiring leases from landowners and then charging a higher cost to mobile operators for that same land lease. 

A company with a business model such as this would perhaps not welcome the possible plans from the government looking to reform the Electronic Communications Code. This code governs land and property access.

What’s the conclusion for UK 5G deployment weaknesses?

Whilst the report is a high level summary of the current problems facing the UK rollout of 5G, it doesn’t go as far as making suggestions or recommendations of what to do about it. 

It is also potentially influenced by the perception of a company with a vested interest in the areas being discussed. It certainly makes an interesting read, with the added opportunity to flex your critical thinking skills. 

by admin
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Broadband Hardware Home Network Home Office Home WI-Fi Network Router Security Wi-Fi Wi-Fi Advice
Is Your Broadband Router Open to Hackers? Survey Says Yes 

Broadband Genie, the independent UK comparison service for telecoms and broadband, have published a new survey revealing some pretty shocking statistics when it comes to internet safety. 

3,045 internet users were surveyed between the 1st January and 26th April this year, revealing that:

  • 89% of respondents have never updated the firmware of their home router 
  • 86% have never changed the device’s administrator password 
  • 72% have never changed their Wi-Fi password
  • 75% have never checked to see what or who is linked to their router
  • 52% have never changed or updated their routers settings

Are you guilty of any of these? No shaming from us, but let’s take a little look at why ignoring these things when it comes to your router and security isn’t a great idea. 

Why should I change my router from the default password? 

If you leave your router set to the default password, it could allow hackers to identify which make and model of router you are using and work out the password.

Thankfully, many ISP’s supply long, randomised passwords with no real structure, making it harder to identify.  

Do I need to update firmware on my router? 

Many routers that come as part of a bundle directly from your ISP are thankfully set up to auto-update their firmware – Meaning you, the customer, don’t have to actually do any specific actions in order to keep your device up-to-date. 

However, it’s probably a good idea to check with your broadband provider to confirm this is the case.

And don’t forget, many security and firmware updates are done at night – So don’t switch your router off overnight. 

If you have purchased your router separately from an ISP bundle, then you may be required to carry out this action yourself to check for recent firmware updates. Remember that not all firmware updates are particularly accessible or easy to find, so you may need to seek support from the manufacturer. 

It’s vital not to leave security vulnerabilities unpatched – And even some relatively modern pieces of kit could be susceptible to security risks. 

What’s the reason behind people not changing their router password?

The survey respondents who had answered that they had never changed their router’s factory settings were then asked why they had not. The answer that 75% of those surveyed gave was that they didn’t know they needed to change it. 

Your router is the single most important security device in your home network

It’s often the case that the router is the most important device in your home network when it comes to internet security. 

Changing your router’s password from the default to a strong alternative protects your network, particularly if the password from your ISP is not properly randomised or ineffective. 

It’s a good rule of thumb to assume that your router does not come secure out of the box. And if consumers are unaware of the risks, then clearly more awareness needs to be raised surrounding these security risks. 

That’s where the Product Security and Telecommunications Infrastructure Act comes in. 

The Product Security and Telecommunications Infrastructure Act

On the 29th April 2024, the Government brought in the Product Security and Telecommunications Infrastructure Act. This includes their new Secure by Design policy, which means that device makers (retailers and manufacturers) that fail to comply can be hit with financial penalties. 

Changes include:

  • The banning of easily guessable default passwords (like ‘admin’ or ‘12345’) so that vulnerabilities and hacking are prevented
  • The prompting of users to change the default password
  • Improved support for security issues by supplying contact details of manufacturers so that bugs and issues can be dealt with 
  • The requirement to state how long related network products will be supported by security patches (firmware updates)

These changes don’t just apply to routers – They also cover smartphones, televisions, games consoles, internet-connected fridges and other smart home devices such as doorbells etc. 

Are you confident that your router is secure? 

by admin
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Broadband Fibre Broadband FTTP Full Fibre Ofcom
New Rules on Misleading Use of ‘Fibre’ Broadband 

Ofcom, the regulator for telecoms and media here in the UK, are beginning the enforcement of new rules regarding how Internet Service Providers use the words ‘Fibre’ and ‘Full Fibre.’ 

ISP websites and contracts listing terms like ‘Fibre’ and ‘Full Fibre’ will only be able to do so if their service network actually brings their fibre optic cables into your home, under the new rules. This means FTTP, FTTH and FTTB services. 

In the past, many ISP’s have misleadingly used terminology like ‘Fibre’ to describe a wide range of internet connection technologies. This has included hybrid or part-fibre solutions involving some copper wiring (like FTTC) or even services using wireless connectivity to cover the final part into homes. 

These technologies can actually be a lot slower as well as less reliable than the more modern full-fibre (FTTP) services. It’s these services that take an optical fibre cable all the way into the home. 

Network operators, ISP’s and consumers have argued about fibre descriptions for quite a while. And with the roll-out of FTTP (Fibre to the Premises) lines over the past few years, capable of multi-Gigabit speed, this has only increased. 

If a consumer believes that they already have fibre, even if it’s only via a FTTC (VDSL2) line that is a lot slower, that consumer is more unlikely to consider upgrading to FTTP. 

This isn’t the first time the distinction between ‘fibre’ services has tried to be corrected. The Advertising Standards Authority attempted a review, but it was ineffective. CityFibre also attempted a court challenge, but this also failed. 

Then in 2021, GigaTAG (the Gigabit Take-Up Advisory Group) made a proposal to change several things, one of which was the clearer labelling of broadband packages. This was so consumers could better understand the differences between technologies, and this was successfully adopted by Ofcom at the end of last year. 

As of today, 16th September 2024, the new guidelines for residential and small business services have been formally introduced and enforced by Ofcom. Better late than never!

It’s important to note that this doesn’t yet apply to advertising. Ofcom doesn’t cover advertising, as that is the remit of the Advertising Standards Authority. So let’s hope the ASA follows suit.  

Ofcom’s New Guidelines on Fibre Terminology

The below are a summary of points from Ofcom’s website. 

  • Providers should give a short description of the underlying network technology of each broadband product using one or two terms that are clear and unambiguous, such as ‘cable’, ‘copper’, ‘full-fibre’ or part-fibre’. These descriptions should be offered at point of sale on the website, and before the final purchase in contract information, and in the contract summary;
  • The term ‘fibre’ used in isolation is ambiguous, so it should not be used on its own to describe the underlying broadband technology. This would mean, for instance, that ‘full-fibre’ (or a similar term) is only used to describe networks which use fibre-optic cables all the way from the exchange to the home. Similarly, ‘part-fibre’ (or a similar term) would describe those services with a fibre-optic connection from the local exchange to the street cabinet and then usually a copper wire connecting the street cabinet to the customer’s home; and
  • Providers should give a more thorough explanation of the underlying broadband technology – for example through a link – so that consumers can understand in more detail what it means for them. This information must be provided in an accessible form that is easy to understand.

Underlying technology information should be given to consumers irrespective of how they sign up for a service. Under Ofcom’s new guidance, those signing up online will be given this information on the broadband provider’s website. Those purchasing a service over the phone or face-to-face will be provided with this information in the Contract Summary and in the contract itself. A Contract Summary with key information on the service must be provided before the customer confirms the purchase.

Ofcom have concluded that this is the most proportionate approach to ensure appropriate information is provided to consumers and reduce customer confusion, while limiting the costs of implementation.

9 Months to Welcome Change

Ofcom announced this change back in December of last year, giving ISP’s plenty of time to implement changes. 

Thankfully, a good chunk of the telecoms industry, noticeably the more alternative full fibre networks, have welcomed this change. 

But is it too late to make a difference? The terms ‘Fibre’ and ‘Full Fibre’ have long been dished out by ISP’s – Will the new change from Ofcom actually change the perspective of consumers? Years and years of misuse of these terms will mean that it’s entrenched in the subconscious mind of consumers – Can it be changed and will we see a positive impact? 

Some ISP’s have already adjusted their approach to communicating their broadband services with consumers. Let’s remember that many if not most consumers pay a lot of attention to service speed and price, and less to what is seen as industry jargon. 

One example of the changes being implemented is from Sky Broadband who have re-labelled their packages according to the new rules. Their broadband packages are now described as:

  • Copper (ADSL)
  • Part Fibre (FTTC/ G.fast)
  • Full Fibre (FTTP)

Who will be next? 

by admin
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4G Mobile Broadband Broadband Broadband Speed Digital Infrastructure Rural Broadband Satellite Broadband Starlink Wi-Fi
Broadband Boost for 300K+ Rural Homes with £800m Government Pledge 

If you live or work in a remote area in England, Scotland or Wales then you may unfortunately know all to well that many remote areas across the UK are left with slow internet speeds, causing a digital divide between rural and urban areas. 

The UK Government aims to tackle this problem that 312,000 rural homes face, by investing £800 million in upgrading broadband infrastructure for those affected. 

The Government’s digital strategy is to achieve full gigabit broadband coverage across the UK by 2030, of which this investment will be a part. 

Rural Regions Struggle to Connect

The CEO of the Digital Poverty Alliance, Elizabeth Anderson, has spoken about how millions across England, Scotland and Wales are still struggling to access even some of the basic online services due to poor connectivity. This is especially prevalent in rural areas. Anderson is pleased to see ‘the government’s renewed push to roll out improved broadband.”

Strong, reliable internet isn’t a luxury or a ‘nice to have’ commodity. In today’s digital world, broadband internet is a necessity and should and is considered to be an important utility, just like electricity and heating. 

Anderson says, “Connectivity must be viewed as a core part of modern life in the digital age…, and continued investment such as this project is needed to ensure millions aren’t left digitally excluded.”

Gaps in coverage must be addressed so that rural communities have the same access to online services as those in urban areas. Nowadays, many essential services such as healthcare and education are moving online so having the necessary connectivity to reach these services is vital. 

High-Speed Connections Must Be Affordable

Making sure rural properties have accessible high-speed internet connections isn’t the only hurdle that digital poverty work needs to tackle – It’s the cost too. 

Once these connections to high speed broadband are made available to those in more remote areas of England, Scotland and Wales, the Government must also ensure that the monthly costs of having these connections are affordable. 

We continue to be in a cost-of-living crisis, and it’s important that costs of high-speed internet doesn’t inhibit connecting people in rural areas. 

Rural Areas Left Behind in Digital Revolution

It’s clear that harder to reach areas in rural are remote locations across England, Scotland and Wales have been somewhat left behind when it comes to digital revolution and the Government is aiming to rectify this. 

The digital inequality between rural and urban areas is set to be reduced, ensuring that all parts of the country have access to and can benefit from high-speed internet access. 

In some of these more remote regions, online access has been hindered by outdated infrastructure. In real terms, this means that residents in rural areas face difficulties when trying to perform the simplest of online tasks, for example, streaming video, taking video calls and downloading large files. Things many people in urban areas very much take for granted. 

The Government’s initiative and investment will look at targeting these affected regions to bring them faster internet access. 

We’ve already said how essential it is for communities to have access to fast broadband in today’s digital world, and these new upgrades will make sure that rural communities will gain access to faster, more reliable broadband. 

Wales Set for Large-Scale Broadband Upgrade

This project has highlighted that Wales, for the first time, has the lowest percentage of gigabit coverage in the UK. Rural regions like the South Wales Valleys, Exmoor National Park and the Forest of Bowland are set to benefit from a large-scale broadband upgrade, with significant improvements reducing the digital poverty gap with more urbanised areas.  

This will mean that millions more people will have access to affordable, fast broadband. Rural communities shouldn’t have to struggle with second-rate broadband infrastructure just because they don’t live in an urban area. They still need to access vital online services and require the digital infrastructure to do so. The good news is, the technology required to power fibre broadband, intelligent software and adapting demands by both residents and businesses is more affordable and accessible than before. 

The Government has taken a good step forward with their digital strategy and £800m pledge, but we also need the telecoms industry to take some responsibility to help reduce the digital divide. 

Thankfully, there is good motivation industry-wide for committing to the efficient deployment of networks in rural areas. 

The crux of the matter is, as a nation we need higher bandwidth to keep up with what work and education expects of us from home and in the office. This needs to be widely available across both rural and urban areas, as well as being affordable for all. 

We have high hopes that combining industry collaboration with government funding and digital strategy will provide great outcomes for rural connectivity across England, Scotland and Wales. 

Geekabit Can Help with Rural Connectivity

It’s fantastic that better, faster broadband connectivity is on the way for rural residents and businesses. But what about those of you who need a strong, reliable, fast internet connection now? 

There’s nothing more frustrating than trying to get online and constantly find that you’re dropping out or buffering. 

Our team of Wi-Fi engineers here at Geekabit have various options when it comes to rural connectivity. We’ve helped countless clients connect their remote, rural business premises to more reliable internet via Starlink satellite broadband and mobile broadband options. 

If you are interested in how our Starlink and 4G installation services could help your business, please do get in touch with our friendly team today. We cover Wales out of our Cardiff base, the South Coast of England from our Winchester base and of course London. 

4G mobile broadband or Starlink satellite internet could be just the alternative to fibre that your business needs. 

by admin
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5G 5G Mobile Broadband AI Broadband Cyber Security Digital Infrastructure Labour Manifesto Tech Innovation Tech Regulation
Tech Labour Manifesto Pledges: 5G, Broadband, AI and More

On the 4th July we saw the Labour party secure a landslide victory in the election, with Sir Keir Starmer becoming our new Prime Minister.

With the recent Microsoft problems that saw the UK digital world crash rather spectacularly,  we thought we’d take a little look at the top 5 tech policies promised by the Labour Party in its manifesto, including Digital Infrastructure, Broadband & 5G, AI Regulation & Investment, Cyber Security and Tech Innovation. 

Labour Manifesto and Digital Infrastructure

  • Digital Infrastructure will be given a boost by developing a 10-year infrastructure strategy. This will benefit mobile and broadband networks, AI, and data centres.
  • Approval processes will be streamlined for nationally important designated projects and data centres by easing planning restrictions. 
  • Restarting the economy with a new industrial strategy, designed to supercharge the tech and digital sectors. 
  • Overcome previous planning blocks by supporting the construction of data centres on brownfield sites.

Plans for Broadband and 5G in the Labour Manifesto

  • Target ambition of having national 5G coverage and full gigabit accessibility by 2030 to have a renewed push. 
  • Encourage cooperative building between networks and greater infrastructure sharing by working alongside Ofcom. 
  • Continue to support the last governments Project Gigabit broadband roll-out program.
  • In addition to the above, address the slow roll-out of gigabit broadband under the Conservative government.

Regulation and Investment for AI

  • Labour plans to introduce binding regulations on companies developing powerful AI models and give the AI Safety Institute statutory footing.
  • The creation of sexually explicit deep fakes will be banned and safe AI development will be ensured through comprehensive legislation.
  • They will use the industrial strategy to support the development of the AI sector.
  • New laws will be introduced to regulate AI companies, ensuring ethical AI practices.

What Has Labour Got Planned for Cyber Security

  • Labour will address cyber attacks and misinformation campaigns by conducting a Strategic Defence Review within the first year.
  • Policing techniques will be modernised by integrating new technologies into law enforcement to keep pace with modern threats
  • Critical infrastructure will be protected by developing a comprehensive cyber defence strategy.
  • Labour is committed to ensuring the UK is fully prepared to deal with hybrid warfare, including cyber-attacks.

Tech Innovation and Regulation with the Labour Party in Power

  • In order to help regulators update regulations and speed up approval timelines for new technologies, a new Regulatory Innovation Office will be created. 
  • In order to help harness new technologies and advise businesses, an Industrial Strategy Council will be set up.  
  • The construction of laboratories, digital infrastructure, and giga-factories will be facilitated by modernising national planning policy. 
  • Barriers to growth will be removed and opportunities seized by working in partnership with industry. 

What’s Next?

We’ve seen first hand over the past few days how important digital infrastructure is and how much we all rely on it to go about our daily lives – From paying for groceries, to travelling, to simply trying to log on to be able to start a days work. It’s likely you’ve been affected some way or another by the most recent Microsoft outage. And whilst that was supposedly down to an operating system crash, it’s clear Labour need to follow the tech pledges they have made in their manifesto and commit to following through with those promises. 

Here at Geekabit we’re most interested in connectivity and keeping up to date with how we can help businesses and large private residences stay reliably connected – Whether they’re based in the city or in a more rural, remote location. Will we see national 5G coverage and full gigabit accessibility by 2030? We’ll have to wait and see. 

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Broadband Business Broadband Speeds Business Wi-Fi
2023 Internet Failures Lost UK Businesses £3.7bn, Survey Claims 

Business Broadband ISP Beaming recently commissioned a survey by Censuswide where UK based businesses were asked about their business broadband connections. 

The survey claimed that the surveyed businesses reported over 50 million lost hours due to internet failures in 2023, equating to a loss of £3.7 billion. 

Reductions in Time Lost, But a Soar in Associated Costs

Interestingly however, over the last 5 years the time businesses have lost has dropped by a fifth.

In 2023, the survey estimates that UK businesses experienced a cumulative 8.8 million internet failures, culminating in 50.5 million hours of downtime disrupting business processes, the ability to trade and impairing access to vital services. This is down from 60 million hours back in 2018. 

Despite a reduction in hours of downtime, the survey claims that the cost of this downtime has increased from £742m in 2018 to £3.7bn in 2023. 

Thankfully, things like the adoption of full fibre lines and improvements in broadband and network connection technologies does mean that incidents of internet downtime and failures are less common. 

On the flip side however, businesses are relying more and more on reliable connectivity for business process, operations and trading which we’ve seen increase over the last 5 years. This means that the cost of this downtime through missed sales, lost productivity and other business disruptions has risen by a whopping 400%. 

15% of UK businesses lose money as soon as connectivity fails

The survey highlighted an increased dependence on connectivity, with businesses relying on a strong connection for things like:

  • Communication
  • E-commerce
  • Access to cloud applications

This means that approximately 850,000 UK businesses would start to lose money the very moment their connectivity fails. 

Compared to 5 years ago, this is 81,000 more firms. 

39% of UK businesses would lose money during an 8-hour outage

If a business were to have an 8-hour internet outage, in other words a standard working day, 39% of UK businesses would lose money. This is an increase of 5% from 34% in 2018, and equates to 240,000 companies across the UK. 

Financial losses begin from 6 hour internet failures

The survey found that the median time for financial losses to begin following an internet failure is 6 hours for businesses with employees. This was true for employers of all sizes, from micro-companies (2-10 employees) to big businesses with more than 250 staff members. 

Internet disruptions worst for SME’s

During 2023, it was found that SME’s were hit the hardest by internet disruptions. 

They experienced an average of 3-4 failures culminating in 19 hours of downtime each. For those working a standard 8-hour day and 5-day week, more than 2 working days a year were lost to internet downtime. 

Biggest financial impact of internet downtime on Hospitality, IT and Manufacturing sectors

The sectors most affected by internet failures and downtime were found to be hospitality, IT and manufacturing. These sectors suffered the biggest financial impact. 

Hospitality businesses lost on average 27 hours to internet downtime in 2023, with businesses in the IT sector losing an estimated £555 million because of connectivity failures. 

A Couple of Caveats

As always with studies like these, there are a couple of cautions to take into consideration.

The study doesn’t explicitly define what an ‘internet failure’ actually is, so that could be anything from a problem with a site’s broadband ISP connection to a local network failure in an office. 

These different issues have likely been lumped together for the purposes of this survey. 

It’s also important to remember that Beaming being a UK based business ISP proves a vested interest in the results of this survey. 

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International Broadband Scorecard Comparison Scrapped by Ofcom UK

Do you wonder how the UK fares against other European countries in regards to broadband and mobile connectivity? Well, you might have to wonder a bit more. 

Ofcom, the telecoms regulator, carries out various reports on performance, looking at things like UK broadband and mobile connectivity compared with other major EU economies like France, Germany, Spain, Italy etc. 

However, it seems that Ofcom have covertly scrapped their annual international comparison despite having been publishing it since back in 2013 when they began the International Broadband Scorecard. 

The report examined various connectivity benchmarks within fixed and mobile broadband performances across different countries, such as:

  • Network availability
  • Take-up
  • Use 
  • Prices  

This then enabled them to measure and compare them with the relative performance of the UK. 

Where did the data come from?

Ofcom normally relied on Omdia-Informa Tech, a third party provider, to supply the data for the non-UK countries included in the report. 

However, as this data is available from Omdia-Informa Tech (as well as other similar telecoms research companies) to anyone who is prepared to pay a fee, Ofcom decided that them stopping their publication of the data would not hinder stakeholders and the like from being able to benchmark the UK broadband offering against the international market themselves.

Scrapping of International Broadband Scorecard a Cost-Cutting Measure?

It would seem to us that this move to scrap the report is likely a cost-cutting measure. This is unfortunate as the reporting was a useful point of comparison to see how the UK was doing in regards to broadband and mobile connectivity on an annual basis when compared without our European counterparts. 

Despite the fact that Ofcom rarely promotes their reports which meant the information they provided was often missed, they have provided some handy and relevant information in past years. 

Can I get the Broadband and Mobile Connectivity Data Somewhere Else?

Thankfully, yes! There is an annual report published from the European Commission that goes some way to compare the UK with EU countries on Broadband and Mobile connectivity (you can find the latest one here). 

If you want to check out the latest summary from the final Scorecard from Ofcom for 2023 (with data from the latter part of 2022) the interactive report is online here. 

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Top UK Mobile Networks for H2 2023 Revealed by RootMetrics Benchmark

How did UK mobile networks perform in the second half of 2023 when it comes to 4G, 5G and mobile broadband?

RootMetrics (now an Ookla company), a mobile analyst firm, has not long published their latest benchmark study of UK mobile networks (4G and 5G) and mobile broadband performance for H2 2023. 

RootMetrics offers scientifically collected and crowdsourced mobile network performance information to consumers and the industry. The firm captures user information by testing network performance when consumers are using their mobile phone for voice or data communications. 

Results of the latest biannual benchmarking report which once again see EE (BT) come out on top against their UK network rivals at Vodafone, Three UK and O2 (VMO2). 

Which UK mobile network is the best for 4G/5G?

When it comes to 5G performance, the picture painted by this recent report isn’t so clear-cut.

This latest study used data from a 5G-enabled, latest model of Samsung smartphone (the actual model was not disclosed in the report). It was purchased from operator stores and tested for both 4G and 5G performance across all 4 primary UK operators within 16 of the most populated UK cities. 

In summary, the study consisted of:

  • 1 latest model Samsung smartphone
  • 4 primary UK mobile operators
  • 16 UK cities
  • 634,942 tests across hundreds of locations
  • 788 locations were indoor
  • 24,179 miles driven during both the day and night

Results were divided into the following categories:

  • Network reliability
  • Speed
  • Data
  • Call and text quality

Scores were given out of 100 (100 being the highest score). As you can see from the data representation from RootMetrics below, EE came out on top across all categories, while VMO2 were found at the bottom of most. 

Interestingly, every one of the 4 primary UK operators saw a decrease in their overall scores when compared to the last RootMetrics report 6 months prior. 

The Overall Scores for H2 2023 (vs H1 2023), in order of best to worst, are:

1. EE – 94.2 (down from 95.9)
2. Vodafone – 90.1 (down from 92)
3. Three UK – 89.3 (down from 90.2)
4. O2 – 86.4 (down from 86.7)

So which is the best UK mobile network? When we look at the average (median) UK download speeds for both 4G and 5G networks, then the strongest data speeds were delivered by EE (68.6Mbps, which was up from 65.1Mbps in the last report).

Vodafone also saw an increase in data speeds, increasing to 34.5Mbps (from 29.4Mbps). Despite O2 improving their data speed score from 15.5Mbps to 19.9Mbps, they still scored the bottom of the 4 providers. Just behind Vodafone to take 3rd place, Three UK fell slightly to 32.3Mbps (down from 34.7Mbps). 

How is 5G performing on UK networks so far?

However, when we look purely at 5G networks, we see a bit of a different picture emerge when compared to the previous report for the first half of 2023. 

Whereas H1 2023 saw Three UK as the fastest median 5G download performance, that award now goes to EE. O2 were unfortunately at the bottom with a score well below the other 3 primary UK networks. The scores for median download speeds for 5G from the H2 2023 report were:

  1. EE – 174.1 Mbps
  2. Three – 165.7 Mbps
  3. Vodafone – 158.3 Mbps
  4. O2 – 68.7 Mbps

What is the availability of 5G on UK mobile network providers? 

As well as 5G speeds, the availability of 5G across UK networks was also tested. 

All 4 of the UK mobile network providers had 5G availability of over 52% during this latest UK wide testing. 

The UK providers in order of 5G availability are:

  1. Three – 57.6%
  2. O2 – 54.5%
  3. EE – 52.3%
  4. Vodafone – 41.9%

You can find more data below for particular regions as well as the most improved cities. 

What can we take away from this report on 5G speed and availability on UK mobile network operators?

So it would seem that even though EE has the fastest 5G speeds, that 5G connection is less available than that of its competitors Three and O2. 

Despite coming second place in terms of speed, Three weren’t too far behind EE and are also slightly more available. 

O2 might have decent 5G availability, but the speed of that connection is pretty dire according to this latest report. 

In terms of 5G speed, Vodafone aren’t too far behind rivals EE and Three, however they are at the bottom of the pile with the lowest 5G availability. 

What more would we like to know about 4G/5G connections across the UK mobile networks? 

If you’d like to read more on this and see further data, head to the full report from RootMetrics UK Mobile Performance Review 2H 2023 here. 

Whilst this review does shine a light on 5G speeds across the UK and how UK mobile networks are performing, it does only give select information. 

It would be interesting to also see how the networks perform when it comes to upload speeds and latency using 4G/5G connections. 

As you can see from the review, there seems to be a strong focus on urban areas across the bigger cities in the UK. Here at Geekabit we talk a lot about the struggles of rural businesses and more remote locations that still need strong 4G/5G mobile broadband connections. Some more data on the performance of UK mobile networks in these areas would be beneficial and would give a clearer picture of 4G/5G availability and speed across the UK as a whole. 

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