Why Your Microsoft Teams Calls Keep Breaking Up Despite Having ‘Good Wi-Fi’

The lights are green, the dashboard is clear and all signal data points to ‘Good Wi-Fi’ – Yet your IT Manager is still tearing their hair out from colleague complaints about Teams calls freezing and dropping out. 

This is frustrating from both sides – The employees and end users experiencing Wi-Fi issues and a drop in productivity, and the operations teams dealing with their complaints. 

If you’re sat in your modern London office, frustrated with: 

  • Teams calls freezing
  • Audio breaking up
  • Video lagging

But the Wi-Fi ‘looks fine,’ then it’s time to dig a little deeper. Wi-Fi performance is about so much more than signal bars. 

So what is the actual problem? Why can the quality of Teams calls be so poor when the Wi-Fi signal strength appears strong?

Why Wi-Fi Signal Strength Doesn’t Tell The Whole Story

Most people judge Wi-Fi by the bars on their device. Hey, we’re not judging, it’s a logical place to start. However, a strong Wi-Fi signal does not necessarily guarantee good performance. 

There are a few things that can impact Wi-Fi performance that wouldn’t show up on how strong the signal bars are. These include:

Latency 

Wi-Fi latency is the delay (measured in milliseconds or “ms”) it takes for data to travel from your device (e.g. smartphone or laptop) over the wireless network to a router, reach its destination on the internet, and return. 

It dictates your connection’s responsiveness, rather than its overall data capacity. This is different to speed or bandwidth which says how much data you can upload or download. 

Latency is the real time reaction, and what causes a lag – For example, a delay in a Teams call. Latency is the time it takes for a ‘packet’ of data to make the round trip from and back to your device. 

Packet Loss

Wi-Fi packet loss occurs when small packets of data traveling over a wireless network fail to reach their destination. 

Data travel over Wi-Fi is vulnerable to disruptions. Packet loss is when instead of arriving smoothly, the missing data drops, causing noticeable issues like lag or glitchy audio on Teams calls.

Interference

The disruptions to a data packet’s journey can be caused by a number of different types of interference. These include:

  • Physical and Structural Obstructions such as walls, metal furniture, and floors. These can degrade wireless signals, making data struggle to reach your device. 
  • Wireless Interference: Other electronics such as microwaves and Bluetooth devices operate on similar radio frequencies which can distort your Wi-Fi signal.
  • Network Congestion: This is when too many devices are attempting to use the Wi-Fi at the same time. This can overload the router, causing it to drop packets in order to try to manage the traffic. 
  • Channel Overlap: Neighbouring networks in busy modern London offices can overlap with your own Wi-Fi channel, which can cause corruption to data packets or lead to them dropping altogether. 
  • Outdated Hardware: Older routers or network drivers can struggle to process large volumes of data, causing Teams calls to lag or drop. 

Congestion

Wi-Fi congestion happens when too many devices try to share the same wireless network, saturating the available bandwidth. This bottleneck causes: 

  • Slow loading times
  • Buffering video
  • Lag 

It is driven by excessive data demand, high device density, or overlapping radio frequencies. These are commonplace in busy environments like modern London offices, hence why Teams calls can freeze or drop even when the Wi-Fi appears to be working. 

Why Teams Calls Are More Demanding Than Other Applications

There are ways of using Wi-Fi that are more taxing than others. Things like browsing websites and checking email are forgiving and allow multiple users to use the Wi-Fi effectively at the same time. 

Teams calls, however, require continuous real time communication and low latency as we mentioned above. Even the smallest interruptions or disruption can cause:

  • Frozen video
  • Poor audio
  • Dropped calls

Now picture modern hybrid working environments that we are seeing more and more of in businesses. These flexible working models where employees can split their time between the office and remote working mean more Teams calls and online meetings between colleagues. 

This has the potential to put a real strain on office wireless networks that were previously only used for web browsing and checking emails, and is a real problem for IT Managers and Operations Teams to have to deal with. 

So what are the root causes of Teams call problems in terms of Wi-Fi specifics. 

Common Causes Of Teams Call Problems In London Offices

For IT Managers and Operations Teams it can be really tricky to identify the root cause of Teams calls dropping out, when on the surface the Wi-Fi looks okay. Here are some common causes that would be a good place to start. 

Wireless Congestion

Wi-Fi congestion happens when too many devices try to share the same wireless network, saturating the available bandwidth. It also happens when numerous neighbouring Wi-Fi networks compete for airtime.

This is a particularly common problem in multi-tenant office buildings which are frequently found in London City and Canary Wharf as well as other busy city centres. 

Poor Access Point Placement

When our Wi-Fi engineers are called out, we unfortunately see a lot of cases where Access Points have been installed in convenient locations instead of where they are actually needed.

This includes certain locations being frequently overlooked, such as meeting rooms for example. 

They key is to get a good balance between Coverage and Capacity. Coverage is the reach of your Wi-Fi signal (how far it goes), whereas Capacity is how well the network handles multiple connected devices and heavy data usage simultaneously without slowing down.

The goal with Coverage is to eliminate any dead zones and prevent dropping out, whilst with Capacity you want to support the amount of devices trying to connect and the data throughput. 

Roaming Issues

In an ideal world, your colleague would sit at their desk and connect to a Teams call through their laptop for the duration of the online meeting. 

In the real world, your colleague connects to the Teams call on their phone and then wanders down to the staff kitchen to make a coffee, then pops to another colleagues office to pick up that file they need for the call, and then makes their way back to their desk. 

Whilst on the move like this, their device is constantly switching between Access Points, leaving scope for call interruptions. Poor roaming capabilities will lead to Teams calls lagging or dropping out. And that means frustration for them, and subsequently you as their IT Manager. 

Too Many Connected Devices

Before hybrid working environments, modern offices tended to have computers for each staff member which were connected to the internet via a wired connection like Ethernet cables. Sure, there was the off hot desk, but even these were likely to have an Ethernet cable ready tp plug in instead of Wi-Fi. 

Now, London offices are full of hot desks. Desktop computers are less common, replaced by staff members having a laptop which they can connect via the Wi-Fi wherever they are sat down. 

Now add to this a smartphone for each member of staff, plus a tablet, smartwatch and other devices. 

Our offices now contain far more wireless devices than ever before, from individual user devices to meeting room equipment and IoT devices. 

This skews the capacity vs coverage issue more towards capacity – Office Wi-Fi has to be able to support the necessary concurrent devices while preventing lag, high ping or dropped packets in high density areas (effectively reducing problems with Teams calls). 

Legacy Network Design

Office environments have changed and so have the wireless network requirements. As a network has grown organically over time, the tendency (from our Wi-Fi engineers experience) has been for IT Managers and Operations Teams to add additional Access Points to try and increase coverage. However, without the overall design strategy to match this organic growth, the infrastructure tends to struggle and this is where we see issues with modern collaboration tools like Teams. 

Why Wi-Fi Speed Tests Can Be Misleading

As an IT Manager contending with Teams calls problems in the workplace, you might start by looking at a Wi-Fi speed test. Unfortunately, Wi-Fi speed tests can be rather misleading. You might see that internet speeds are good, so assume all must be well with the Wi-Fi and the Teams calls dropping has to be due to something else. 

Unfortunately, internet speed tests can often mislead people into thinking there isn’t a problem. Wi-Fi speed tests measure throughput, but not user experience. Here are a few reasons why Wi-Fi speed tests don’t show the whole picture. 

Roaming

Wi-Fi speed tests don’t give you an indication of roaming performance. How well are users moving around the office whilst connected? Are the Access Points placed due to need and traffic? Are Teams calls dropping out in a particular place in the office? Do user devices effectively move from AP to AP or do they get stuck? These questions are not answered by a speed test. 

Packet Loss

Are things like building infrastructure (walls, floors) interfering with data packets reaching their destination? Is disruption to data packets journeys causing Teams calls to freeze or drop? What is causing these disruptions? Wi-Fi speed tests aren’t going to answer these questions for you unfortunately. 

Wireless Contention

Are neighbouring networks overlapping with your Wi-Fi channel? Are too many devices attempting to connect at any one time? The speed of your network might look great on the dashboards, but is the capacity there to meet the needs of your users? Can your network handle multiple Teams calls at the same time?

Real Time Application Performance

Teams calls require real time communication – No loss of data packets, no latency, no lag. They need the Wi-Fi speed, yes, but they also need the capacity and lack of interference to be there to avoid freezing, lagging, poor audio and dropping out altogether. 

For all these reasons, it’s very possible for your network to achieve excellent Wi-Fi speeds but still perform poorly on Teams calls. 

How Businesses Should Diagnose The Problem of Bad Teams Calls on ‘Good Wi-Fi’

If IT Managers and Operations Teams want to avoid the headache of poor Teams calls on a Wi-Fi network that appears to be ‘good’ then the first thing they need to do is stop guessing. 

That might look like calling in the Wi-Fi experts, like our team of Wi-Fi engineers here at Geekabit. The aim is always to understand how people are actually using your network, and then design and deploy the best network to meet those needs. 

Professional Wi-Fi Site Surveys

Wi-Fi Site Surveys  and Network Assessments are a key tool in analysing the performance of your network, helping to diagnose your Wi-Fi problems (even when things look good on a surface level). They also help measure our success when fixing your Wi-Fi issues. 

A Wi-Fi site survey is the most effective way to design, troubleshoot, or optimise a wireless network for homes, offices, warehouses, schools, and commercial environments.

Our expert Wi-Fi engineers work out of London, the city and Canary Wharf (as well as Hampshire and Cardiff). An on-site survey always provides the most accurate results, however for circumstances where this is not possible, we also offer predictive Wi-Fi site surveys using industry-standard modelling software.

You can find out more about our Wi-Fi Site Surveys here. 

Interference Analysis

Interference Analysis is the process of identifying and evaluating unwanted Radio Frequency (RF) signals that degrade wireless network performance. It helps pinpoint sources of slow speeds, high latency or dropped connections that could cause Teams calls to lag or drop, such as:

  • Neighbouring networks
  • Bluetooth devices
  • Microwaves

This knowledge allows for targeted network optimisation resulting in keeping those Teams calls connected and stable. 

Wi-Fi Capacity Planning

Analysing the Wi-Fi Site Survey, spectrum and client behaviour mean that our expert Wi-Fi engineers can effectively plan for your Wi-Fi capacity, making sure your wireless network fits your bespoke office needs. 

Wi-Fi capacity planning is the process of designing a wireless network to support the concurrent demands of users, devices, and applications, rather than just ensuring basic signal reach. It calculates the network’s ability to handle traffic without congestion, ensuring seamless performance even during peak usage. 

A robust capacity plan goes beyond simple coverage and translates real-world traffic demands into specific hardware and configuration requirements. This also means that those Teams calls will stop lagging and dropping out. 

Why Your Microsoft Teams Calls Keep Breaking Up Despite Having ‘Good Wi-Fi’

Remember that having good Wi-Fi signal strength (or speed) does not necessarily mean ‘good Wi-Fi’.

Modern London offices and hybrid working environments mean that modern collaboration tools like Teams have placed new demands on office networks. These new demands require in-depth analysis to ensure your network is supporting your users and thus your business. 

The main focus for IT Managers and Operations Teams needs to be on user experience rather than just Wi-Fi speed and signal strength. There can be a lot more going on beneath the surface of ‘Good Wi-Fi.’

If you or your colleagues are struggling with Teams calls freezing or dropping out, despite your Wi-Fi dashboard suggesting all is fine then it’s time to call in the experts. Our Wi-Fi engineers here at Geekabit can help guide you with Wi-Fi troubleshooting, Wi-Fi Surveys and network optimisation. 

Skip the Teams call and get in touch with our friendly team here instead. 

“Why is my office Wi-Fi slow when internet speed tests are fine?”

As an IT Manager or Director, you’d probably expect a Wi-Fi failure to look catastrophically obvious. Like sirens wailing and offline-related casualties strewn throughout the office. 

But most Wi-Fi failures don’t look like failures. Office Wi-Fi problems in London can really fly under the radar.

  • Access points? Online
  • Internet connection – Fast
  • No major outages on monitoring tools

And yet, your Teams calls drop, Zoom freezes and perhaps most importantly – Staff are complaining about slow Wi-Fi on a daily basis. What is going on? 

It’s at this point most of our clients contact us for help. Persistent Wi-Fi problems when the obvious vital signs look okay are one of the most common reasons organisations in London contact Geekabit for a Wi-Fi survey or investigation into the cause of the problem. 

“What is wrong with my office Wi-Fi? Everything Looks Fine!”

When your colleagues or staff members are constantly complaining about the office Wi-Fi it’s no fun for IT Managers at all. Especially when the IT Team are seeing:

  • Strong signal strength
  • Healthy internet bandwidth
  • No hardware faults
  • No ISP issues

On the surface, everything looks like the Wi-Fi should be performing well. But in reality, you’ve got users experiencing:

  • Poor Microsoft Teams calls
  • Random disconnects
  • Slow Wi-Fi roaming between areas
  • Applications pausing unexpectedly
  • Complaints concentrated in specific locations

So what is actually going on in these woeful Wi-Fi scenarios?

Five Hidden Causes of Poor Office Wi-Fi

1. Too Many Devices Sharing Airtime

Modern London offices tend to have:

  • Users with multiple devices all connected to the office Wi-Fi including Laptops, Smartphones and Tablets
  • Meeting room systems
  • Wireless displays
  • IoT devices

Imagine all of these devices and systems all trying to connect to the office Wi-Fi at the same time. The problem is often contention rather than coverage. Hence why the Wi-Fi monitoring systems and the user experience can differ so much. 

2. Co-Channel Interference

Many busy London offices and modern office buildings accidentally create their own interference.

Typical causes of Wi-Fi interference in office environments include:

  • Too many access points
  • Poor channel planning
  • Legacy configurations
  • Neighbouring office networks

3. Office Roaming

In many office environments, users can be constantly on the move. Replying to emails whilst making a coffee. Checking files on the network from meetings. Roaming from floor to floor meeting with colleagues. Connecting to a Teams meeting on your way back to your desk. 

Wi-Fi problems like Teams calls dropping whilst roaming can be due to:

  • Devices sticking to distant APs instead of moving with the user and connecting to the nearest 
  • Poor handoffs between floors

4. Meeting Room Wi-Fi Congestion

One meeting room can generate more demand than an entire office area. Now imagine multiple meeting rooms all trying to function at the same time.

Common symptoms of meeting room Wi-Fi congestion can be:

  • Teams issues
  • Wireless presentation failures
  • Slow guest access

5. The Building Itself

Many of our clients are London-based. Offices in the capital often have specific challenges to overcome when it comes to identifying hidden causes of Wi-Fi problems at work. 

London offices tend to consist of many potential network disruptors, including:

  • Multi-floor buildings
  • Dense neighbouring Wi-Fi networks
  • Glass partitions
  • Concrete cores
  • Users who hot-desk (and flexible working)
  • High user density in relatively small spaces

The signal bars on your monitoring systems aren’t telling IT Managers the whole story. 

Why Speed Tests Often Mislead

As an IT Manager, you might look at a speed test and see that internet speeds are good, so assume all must be well with the Wi-Fi. Unfortunately, internet speed tests can often mislead people into thinking there isn’t a problem. Here are a few reasons why Wi-Fi speed tests don’t show the whole picture. 

Internet speed ≠ Wi-Fi Performance

You might also be asking why is my internet speed, but my Wi-Fi still slow? It’s because the internet speed shown in a speed test is only the capacity of the wired connection – That is the speed of the internet coming into your office via fibre or cable. The Wi-Fi performance depends on what happens to the internet after it enters your office and goes through your router – How the Wi-Fi performs depends on the local, wireless distribution of that initial speed. 

So the speed might look fine, but how the wireless signal is distributed could be affected by:

  • Physical interference (e.g. building materials)
  • The distance the signal is travelling (are there enough AP’s and are they deployed in the right places?)
  • Hardware limitations (is the hardware up to date and still in good working order?)
  • Having to share with lots of other devices (which might be older and slower)

These things can all degrade the speed that is delivered to your devices. Your network is only as fast as your slowest link, regardless of the speed coming into your building. 

“Why am I not getting the 1Gb connection I pay for?”

You may be paying for 1Gb internet, but that may not be translating into user experience. 

This goes back to what we said above – Your network is only as fast as your slowest link. So you might well be getting 1Gb internet speeds into your building, but what is happening after the wireless signal is distributed by your router? 

There is little point in paying for 1Gb internet speeds if you don’t have the hardware capabilities to match it. It’s important that your router and AP’s have the capabilities to effectively transmit that Wi-Fi signal and speed. Older phones, laptops, tablets and other devices that use older wireless standards are also going to cap your maximum speed lower than what you’re paying for. 

What matters more than raw bandwidth when it comes to internet speeds? 

Whilst bandwidth is important, there are other factors at play when it comes to how fast an internet connection feels. 

Bandwidth is the capacity to move a high volume of data. How fast and responsively that data is delivered is influenced by:

  • Latency
  • Airtime
  • Roaming

There are many interactive applications that only need a little bandwidth, but demand instant, unhindered transmission in order to feel fast.

How Can Wi-Fi Speed Problems Be Investigated? 

Here at Geekabit, our expert  Wi-Fi engineers have a number of tools at their disposal in order to help investigate Wi-Fi problems and identify solutions.

Spectrum Analysis for Wi-Fi 

Wi-Fi spectrum analysis is the process of scanning and visualizing the invisible radio frequencies (RF) used by your wireless network. It helps network administrators, IT Managers and our expert Wi-Fi engineers to identify, locate, and mitigate interference from both Wi-Fi and non-Wi-Fi devices. This allows us to optimize network channels and improve speeds.

Why might spectrum analysis be necessary? The frequency bands used by Wi-Fi (2.4 GHz, 5 GHz, and 6 GHz) are unlicensed, meaning anyone can transmit signals there. While standard network scanners only see other routers, a spectrum analyzer sees all the energy in the air. This can then help inform decisions about Wi-Fi deployment in order to minimise interference. 

Wi-Fi Client Behaviour Analysis

Wi-Fi client behaviour analysis evaluates how connected devices (clients) interact with a wireless network or how people move through a physical space using their devices. 

It can be split into two main categories: Business Analytics (consumer tracking, i.e. seeing how a customer moves through a retail space) and Network Troubleshooting (looking at the technical performance in a workspace). 

Network troubleshooting is going to be most helpful in an office environment, enabling Network Administrators and IT Managers to understand device performance throughout the office, identify problem areas and thus improve network health and performance.

Client Behaviour Analysis in Network Troubleshooting would likely look at:

  • Roaming behaviour – How are devices transitioning between Access Points? Are there any ‘sticky’ clients that refuse to disconnect from weak, distant AP’s? Are there any dead spots?
  • Device capabilities – Are there any legacy devices that are slowing things down? Which clients support modern protocols (which Wi-Fi standard or frequency band are they utilising?)

Professional Wi-Fi Site Surveys

Wi-Fi Site Surveys are a key tool in analysing the performance of your network, helping to diagnose your Wi-Fi problems as well as measure our success fixing your Wi-Fi issues. 

A Wi-Fi site survey is the most effective way to design, troubleshoot, or optimise a wireless network for homes, offices, warehouses, schools, and commercial environments.

Our expert Wi-Fi engineers work out of London, Hampshire and Cardiff. An on-site survey always provides the most accurate results, however for circumstances where this is not possible, we also offer predictive Wi-Fi site surveys using industry-standard modelling software.

You can find out more about our Wi-Fi Site Surveys here. 

Wi-Fi Capacity Planning

Analysing the Wi-Fi Site Survey, spectrum and client behaviour mean that our expert Wi-Fi engineers can effectively plan for your Wi-Fi capacity, making sure your wireless network fits your bespoke office needs. 

Wi-Fi capacity planning is the process of designing a wireless network to support the concurrent demands of users, devices, and applications, rather than just ensuring basic signal reach. It calculates the network’s ability to handle traffic without congestion, ensuring seamless performance even during peak usage. 

A robust capacity plan goes beyond simple coverage and translates real-world traffic demands into specific hardware and configuration requirements. 

“Why does my office Wi-Fi look fine but still feel slow?”

In conclusion, the biggest Wi-Fi problems are often invisible.

If users in your office or workspace  are complaining about slow Wi-Fi despite healthy-looking dashboards, the issue may not be with your internet connection, access points or ISP.

As we’ve outlined above, it may be the way the wireless environment behaves in the real world. And this can be affected by various factors. 

If you have tried everything you can think of to improve your slow office Wi-Fi but things still aren’t improving, then call in the experts. Geekabit helps organisations across Central London, Canary Wharf and the City identify and solve complex Wi-Fi problems through professional site surveys, troubleshooting and wireless network optimisation. Get in touch with our friendly team today.

When New Wi-Fi Equipment Doesn’t Fix the Problem: Why London Businesses Need a Professional Wi-Fi Site Survey

Does your business struggle with poor Wi-Fi? Are your employees or colleagues always complaining about slow internet? Weak, unreliable Wi-Fi isn’t conducive to a productive and operational working environment. 

No one wants to be fielding Wi-Fi woes if you’re a busy London IT Director or Manager.

You might think that just adding an extra Access Point in might work. And maybe it does for a little while – But realistically, the underlying Wi-Fi issue remains and will resurface. 

Here at Geekabit, we see this problem a lot, especially in our London clients where office layouts, building materials and occupancy have changed significantly. 

But what it’s important to realise is that actually, it’s not always a hardware problem. Hence why another AP doesn’t fix the problem! Wi-Fi problems frequently come down to design problems. And that’s where a Wi-Fi Site Survey comes in. 

Signs You May Need a Wi-Fi Site Survey

There are a fair few telltale signs that there could be design problems with your business Wi-Fi network. These might include:

  • Teams and Zoom calls breaking up
  • Complaints concentrated in specific areas
  • Users disconnecting when moving around the office
  • Slow performance despite strong signal bars
  • New access points added with little improvement
  • Wi-Fi working at quiet times but struggles when the office is busy

These issues might have slowly grown with the business – Perhaps from a steady increase in employees and growing number of devices connected at one time. 

You may have also recently had an office refurbishment or reconfiguration, which could have shown up previously undetected dead spots or caused interference. 

A Wi-Fi Survey can help figure out where the problems are and what you can do to fix them. 

Why Throwing More Wi-Fi Equipment at the Problem Often Fails

As we mentioned above, many businesses think that deploying more hardware will fix any Wi-Fi issues. Sometimes these mask the underlying problem for a while, but unfortunately the issues will always come back. 

Some reasons why introducing more Wi-Fi hardware to a struggling network doesn’t always work:

  • Too many access points can create interference
  • Signal strength is only one part of the picture
  • Channel planning is often overlooked
  • Roaming settings may be incorrect

Modern Wi-Fi requires proper design, not guesswork. A Wi-Fi expert, like our engineers at Geekabit, can carry out a full Wi-Fi Site Survey so that networks are designed to suit the office.  

Unfortunately, we’ve seen organisations invest thousands of pounds in new Wi-Fi hardware, only to discover the issue was poor RF design rather than ageing equipment.

So before investing in new Wi-Fi hardware, consider carrying out a Wi-Fi Site Survey first, to check there are no underlying network design problems. 

What does a Professional Wi-Fi Survey show?

Wi-Fi Site Surveys are a key tool in analysing the performance of your network, helping to diagnose your Wi-Fi problems and measure our success fixing your Wi-Fi issues.

A Wi-Fi Site Survey from Geekabit will show:

  • Gaps in coverage
  • Co-channel interference
  • Roaming issues
  • Capacity bottlenecks
  • Impact of building materials
  • Channel utilisation
  • Problems with Access Point placement 
  • Future expansion requirements

A Wi-Fi site survey is the most effective way to design, troubleshoot, or optimise a wireless network for homes, offices, warehouses, schools, and commercial environments.

Our expert Wi-Fi engineers work out of London, Hampshire and Cardiff. An on-site survey always provides the most accurate results, however for circumstances where this is not possible, we also offer predictive Wi-Fi site surveys using industry-standard modelling software.

You can find out more here. 

Why London Offices Present Unique Challenges

Many of our clients are London-based. Offices in the capital often have specific challenges to overcome when it comes to managing their wireless network. 

London offices tend to consist of many potential network disruptors, including:

  • Multi-floor buildings
  • Dense neighbouring Wi-Fi networks
  • Glass partitions
  • Concrete cores
  • Users who hot-desk (and flexible working)
  • High user density in relatively small spaces

Whilst these do present challenges in London based offices, it is possible to overcome these Wi-Fi problems for your city-centre business network. 

When to Bring in a Wi-Fi Specialist

When there’s something strange, and the network’s not good – Who you gonna call?

It’s never too late to bring in an expert Wi-Fi engineer if your business network is struggling. But there are times you can proactively avoid network disruption by bringing in a Wi-Fi professional. If you’re a Facilities Manager or Office Manager, then your team will thank you for calling in the experts:

  • Before an office move
  • Before a refurbishment

By consulting a Wi-Fi expert before an office move or refurbishment, you can get ahead and plan using a Wi-Fi Site Survey to lead your hardware placement to meet the needs of the business. This helps to avoid the potential problems that stem from user crowding, dead spots and interference. 

Other times it might be time to call the cavalry and get the Wi-Fi experts in is when users are complaining about the Wi-Fi without there being an obvious cause. 

You might have tried to fix the problem yourself, but are facing failed attempts. There’s no shame in calling in a Wi-Fi professional – It’s literally our job to find the problem with your business Wi-Fi and fix it. Sometimes internal teams need a bit of independent expertise. 

Who you gonna call? You can call Geekabit and speak to one of our friendly Wi-Fi engineers.

Time to Ask for Wi-Fi Help?

If your business has already invested time and money into resolving Wi-Fi issues without success, an independent Wi-Fi Site Survey can quickly identify the real cause. 

When the obvious fixes haven’t worked, call in the experts. If you’re Head of IT or Infrastructure then you’ll know how vital it is to get this right.

Geekabit works with businesses across Central London, Canary Wharf and the City, providing specialist Wi-Fi expertise, expert wireless analysis and practical recommendations that IT teams can trust.

Do UK Trains Have the Slowest Wi-Fi Speeds in Europe?

It has been found that trains in the United Kingdom deliver some of the slowest internet speeds across Europe. 

Ookla, the network testing company, analysed the Wi-Fi performance onboard train services across Europe and some Asian rail networks using their favoured service Speedtest.net by collecting data via consumers themselves. Results suggested that the UK does indeed deliver some of the slowest Wi-Fi speeds available on trains in Europe.  

If you’ve ever tried to work on your train commute or while away the time by streaming a show using train Wi-Fi then you will likely already know that Wi-Fi quality across UK rail operators and networks is not particularly strong, consistent or reliable. 

What Are the UK Government’s Plans for Rail Network Connectivity Improvements?

Back in 2017 the government at the time pledged to improve connectivity on mainline train routes by this year, with the aim to provide Wi-Fi and mobile speeds (5G) of up to 1 Gbps. While this may be true of a few rail operators, for most this outcome has not been reached. 

This issue has recently been revisited by the current government as part of their Infrastructure Strategy for the next 10 years, which was published back in June. This strategy includes a commitment of £41m to “introduce low-earth-orbit satellite connectivity on all mainline trains, significantly improving both the availability and internet data connection speeds for Wi-Fi connected passengers“. However, there doesn’t seem to be a clear date as to when this will be delivered.

Which Country in Europe Has the Best Onboard Wi-Fi When Travelling by Train?

According to the data collected by Ookla, there seems to be quite a gap between the best European train operators for onboard Wi-Fi performance and the worst. 

From data taken during the second quarter of 2025, the countries with the top 3 fastest onboard train Wi-Fi were Sweden, Switzerland and Ireland in terms of the median average download speed (64.58 Mbps, 29.79 Mbps and 26.33 Mbps respectively. 

At the other end of the scale, with the slowest on board speeds were Spain, the UK and last of all the Netherlands with median average download speeds of 1.45 Mbps, 1.09 Mbps and 0.41 Mbps respectively. 

So while the UK doesn’t have the absolute slowest onboard train Wi-Fi in Europe, it wasn’t far off. 

The countries with the best upload speeds were similar. You can see how other European countries fared in the graph imagery below for both download and upload speeds, with thanks from Speedest Intelligence. 

Will the UK Rail Network Catch Up With Current Wi-Fi Standards?

If you’re a regular reader of our Geekabit blog, you’ll have seen us talking about Wi-Fi 8 and the advancements this new Wi-Fi standard will be making when it arrives.  

Unfortunately, many rail operators aren’t up to date with Wi-Fi standards and are still using Wi-Fi 4 based connectivity which could be a big part of the problem. Not only this, but 38% are also still using the 2.4 GHz band which is the slowest and most congested. 

Interestingly however, even countries who are embracing more modern Wi-Fi options like using the 5 GHz band are also still underperforming on speed (this can be seen in the likes of Spain and Italy’s speed scores). This could be due to poor satellite or trackside infrastructure causing a lack of pace in backhaul capacity. This is a key factor for onboard performance. 

What Are The Key Factors Affecting Onboard Rail Wi-Fi Speeds?

There seem to be many contributing factors to what causes issues with Wi-Fi speeds across European and Asian rail networks. These include:

  • Construction materials used in train carries
  • Onboard network design
  • Political leadership and policy
  • Adoption of satellite broadband connectivity from LEO satellites

Whilst it’s great that the UK has listed Low Earth Orbit satellites in their Infrastructure Strategy as part of improving connectivity on rail networks, it’s still not going to improve Wi-Fi in tunnels!

You can read the full report from Ookla in much more detail here.

Broadband Verification Scheme Launched by Ookla

Have you ever arrived at a conference, sporting event or hotel only to be greeted by a frustratingly slow internet connection? Whether you are trying to access work emails, share a clip of an amazing goal or just laze in your room binge watching your favourite show on your smartphone, we’ve all felt that frustration at a sinfully slow connection. 

If only you could check a venue’s connection quality before you book…

Ookla, a network testing business which collects consumer data through their popular broadband testing service Speedtest.net, launched a new Speedtest Certified™ scheme last week. 

The thinking behind this new scheme is to be able to offer people and businesses verification on ‘superior connectivity.’ Think places like hotels, stadiums, event venues, office buildings, and airports. 

As a consumer, you want to know these venues are going to be able to offer an excellent connection while you are visiting. As a business, you want to be able to offer verification of that excellent connection before they’ve even arrived. 

How Can You Prove to Customers that Your Business Offers Superior Connectivity?

As a business owner, you may be one of the many properties identified by Ookla who are keen to prove their connectivity to their potential customers, demonstrating their readiness to meet everyone’s connectivity expectations and needs. 

This new service from Ookla, Speedtest Certified™, is designed to give businesses the proof they need.

The newly launched program aims to provide a “trusted badge of excellence“ to venues like hotels, stadiums, airports, event venues and office buildings. Based on Ookla’s globally recognised reputation for mobile and broadband performance measurements, this verification of excellent broadband and connectivity will help businesses to differentiate themselves from competitors and show how committed they are to aiding their customers’ digital experiences. 

How Will Speedtest Certified™ from Ookla Deliver This Verification Scheme?

The entire approach will be data-driven, enabling the provision of comprehensive and objective assessment of a venues network. The following key variables will be measured:

  • The quality of Wi-Fi radio frequency (RF) 
  • Wi-Fi network configuration
  • Wi-Fi network security assessment
  • Network performance metrics
  • ISP backhaul

If you’ve trusted Ookla’s popular Speedtest platform to manage your own connectivity, then you’ll likely be excited at the prospect of knowing just how good the internet connection will be, BEFORE you arrive at an event or hotel. In the words of Stephen Bye (President and CEO of Ookla, Ziff Davis Division) the new Speedtest Certified™ scheme will give you ‘a seal of approval you can count on’ when it comes to reliable connectivity. 

5 Star Rating for Internet Speed

Properties that meet or exceed the rigorous standards of Ookla’s Speedtest Certified™ will earn themselves a high-value certification backed by the trusted Speedtest name. This trusted Badge of Excellence will give them a star rating out of 5 for speed and will be valid for 1 year, after which the venue must be re-certified to ensure they still meet the necessary connectivity standards to keep that status. 

Not only will they be able to share their Speedtest badge of honour for superior connectivity, businesses will also have access to Ookla’s Speedtest Certified Digital Platform. Here they will be able to:

  • Access personal insights
  • Benchmark performance against other Speedtest Certified Networks
  • Receive targeted recommendations for improvements

Can We Expect the Same for Mobile Connectivity?

The initial Phase One launch is aimed at Wi-Fi connectivity and performance inside properties such as the ones mentioned above. 

Phase Two of this programme will look at assessing cellular performance testing in terms of 4G/5G mobile. It’s likely we’ll see this rolled out in the coming months. 

What if Your Business Wi-Fi Isn’t Up To Standard?

This new Speedtest Certified™ scheme launched by Ookla is great – If your business or event venue has the superior connectivity that the standards insist upon. 

What if your internet speed star rating falls short and your venue’s connectivity doesn’t meet the required standards? 

There is always something that can be done to improve your Wi-Fi network and connectivity for customers. 

If your business struggles with slow Wi-Fi, an unreliable connection or any other Wi-Fi issues, then our Wi-Fi Experts here at Geekabit can help. 

Whilst you’re probably tearing your hair out with frustration, we actually love Wi-Fi problems like slow speeds, Wi-Fi dead spots or users unable to connect – Because we know what a huge difference we will be able to make to you and your business. 

Using globally renowned specialist measuring and testing equipment, we can get to the root of the problem. Though Wi-Fi Site Surveys, Planning & Design and Wi-Fi Installation we can get your business’ connectivity working just as it should be. 

We’ve helped hotels, warehouses, corporate offices and stadiums to name just a few. We can also help with event Wi-Fi! 

So don’t put up with dodgy Wi-Fi any longer – It’s time to call in the experts. Contact Geekabit today. 

Imagery used with thanks from https://www.ookla.com/speedtest-certified

Why Does My Wi-Fi Randomly Stop Working?

And more importantly, how can I fix it? 

There’s little more frustrating than your Wi-Fi going down. Whether you’re working from home and mid Zoom, streaming your favourite show or gaming with friends – If your Wi-Fo goes down it’s an urgent problem to solve as soon as possible. 

Much like a power cut, when there’s no Wi-Fi we really feel it’s absence. And much like flicking the light switch on and off, we head straight for the hardware when we’re trying to figure out what the problem is. 

What to check on your hardware when your Wi-Fi stops working

  • Are the router and any other units plugged in and switched on – Are the lights on? 
  • Is every relevant cable properly connected?
  • Are any external antennas linked to the router fastened correctly?

Checking for disconnected cables that have been unplugged, disconnected or damaged could be a straightforward fix for your Wi-Fi woes.

If it’s an intermittent problem, then look for a ‘strangled’ cable. This is a cable that might be getting squashed underneath furniture or has perhaps been nibbled by a pet. 

If you’ve checked all the cabling and hardware and things look okay – What’s next?

How to check if it’s a Wi-Fi problem when your internet connection goes down

If everything is powered-on hardware wise, then the next thing to check is your Wi-Fi and whether the signal is being broadcasted. Find a device and try to connect to your Wi-Fi. 

  • Is your network being broadcast – Is it in the list of possible networks to connect to?
  • Can you connect to your network on the device?

What to do if your network is not being broadcasted or you cannot connect to the network

If one or neither of these things is happening, then the problem could be with your wireless source. You could try resetting the power on your equipment ie. turn your router off for 30 seconds and then turn back on again. 

You may even need to replace your router. If yours is leased from your Internet Service Provider (ISP) then get in touch with them to see if they can either help reset it remotely or get you a replacement. 

What to do if your network is being broadcasted and it says you’re connected, but you still have no internet connection

If you can see that your network is being broadcasted and you are able to connect to it, then check the signal strength in various locations (ie. where you need a connection).

What should my Wi-Fi signal strength be? 

In an ideal world, your Wi-Fi signal would be above -68 dBm.

For general internet access (not voice or video calls) then you could probably manage at -72 dBm. 

Anything below that level would probably cause problems, and you would likely need to be considering alternatives to solve your signal coverage issues. 

These alternatives could invoice:

  • Additional access points
  • Extender / mesh extender

Be cautious with signal extenders – These should only really be used as a last resort. This is because in order to keep the wireless link between the extender and main router, they use up considerable bandwidth. 

You could instead try a tri-radio router and implement multi-radio extenders or mesh nodes. This could enable you to use one channel for your network and another for end device access.  

How to measure your Wi-Fi signal

To measure your Wi-Fi signal and check if you have enough coverage, there are a couple of ways to do this. 

Measuring Wi-Fi signal on a laptop

If you have a laptop, you can check the stats of your wireless interface, or install a wireless measuring tool, like WinFi Lite. 

Measuring Wi-Fi on a smartphone

If you have an android smartphone, you can install a wireless signal measuring app, like “WiFiman”, or if you have an Apple device, you can install the “Airport” app and use it to scan the signal strength.

Measuring Wi-Fi signal strength

Using the tools above, you will be able to not only measure your own network but also neighbouring networks and how they are affecting yours.  

It’s nigh on impossible to be unaffected by an external 2.4 GHz network. If you can, try to use the 5 GHz spectrum. This network has more channels for you to use and thus a lot fewer interfering networks, even in residential areas. 

Bear in mind that in locations like apartment complexes, even the 5 GHz spectrum can become congested but is still generally the better option. 

An even better option would be the 6 GHz channel, but it’s likely that your devices will no longer support it in the not so distant future. 

If your Wi-Fi coverage seems fine, it could be your network usage causing internet problems

If your hardware looks okay, your network is broadcasting and you can connect, and your coverage looks good, then it’s time to consider your network usage. 

At the time you were experiencing internet problems, consider

  • How many people were connected to your network
  • What they were using the internet for 

It’s quite likely that your router wasn’t built for the demands of multiple video conferencing calls on your work laptop, a show streaming on Netflix, plus online games being played on the iPad. 

That’s a considerable amount of traffic for it to process and could cause things to get a bit unpredictable connection wise. 

If this is a common usage demand, then it may be time to speak to you ISP and see if you can upgrade your router and package. Think about whether it would be worth upgrading to hardware that supports Wi-Fi 6.

You could also consider installing additional access points to help ease the burden on the main router. 

Another potential solution is to skip the Wi-Fi element altogether, and plug your device into the router via an Ethernet cable. Hint: THis is also a great way of testing whether the issue lies with the internet connection itself or how the Wi-Fi signal is being transmitted. 

‘I’ve tried everything and my internet still won’t work!’

Okay, we get it, by this point you would be really frustrated. You’ve checked the hardware, you’re connected and coverage is fine, network usage is low – Yet there are still network problems! What else could be causing your internet connection to be unreliable and unpredictable? 

It could be wireless interference issues. 

Many routers we use in our homes support only 2.4 GHz communications. The problem with using that range is that many other manufacturers use those channels for other pieces of equipment because it’s cheap and long ranging. 

Things that could be interfering with your Wi-Fi signal are:

  • Baby monitors
  • Wireless video security cameras / doorbells
  • Microwaves
  • Motion detectors as part of an alarm system

These are just a few common examples, there are many others that use the 2.4 GHz band and could cause interference problems. To get a full picture of what’s going on, you could need a spectrum analyser.

There are of course other possible forms of interference as well. Where is your wireless router located? You should avoid:

  • Shutting it in a cupboard
  • Placing behind a large bit of furniture
  • Too much metal close by (cabinets, fridges, etc)
  • Mirrored windows 
  • Painting walls with magnetic or metallic paint

We have a whole article on how to avoid interference – You can check it out here. 

Could it be your naughty neighbour? 

As we must consider all possible options – Could it be that your neighbour is doing naughty things to your internet connection? 

Unfortunately, it is a possibility that your neighbour is deauthenticating your network. This means they are using external wireless equipment to pose as your network and then start sending deauthentication packets to your users. In other words, telling devices that are connected to your network to get off every time they leave and try to reconnect.

It’s very hard to catch this happening unless you have the proper knowledge and tools. Fortunately, some access points can detect these attacks and report them like cloud-based solution access points.

Is there anything else that could be causing my Wi-Fi problems?

So far we’ve checked:

  • For hardware problems
  • Whether your network is being broadcasted
  • Whether your Wi-Fi is transmitting a signal
  • How strong your Wi-Fi signal is / coverage
  • Network usage
  • Wireless interference
  • Naughty neighbours

That’s a pretty comprehensive list. If none of these are causing your internet problems, then it could be the integrity of your internet connection. 

How do you check the integrity of your internet connection?

Use one of your devices to check to see if you are getting an IP address. This is something you could try first, but if you checked the connection using an Ethernet cable (for example, a desktop computer that’s connected directly to the main internet connection (router) via cable) and everything was fine then your main internet connection is unlikely to be the issue. 

Things to check:

  • Do you have an IP address?
  • Can you ping your gateway?
  • Do you have DNS?
If you don’t have an IP address:

Have a check of your network stats and verify if you have a proper IP address. If you don’t, then try to register again to your home network. To do this you can simply just restart your router. 

If that doesn’t work, then try resetting your DHCP server. Most of the time, it’s to do with the home router. If you’re not using a router, then whatever you are using – restart that. 

If restarting it doesn’t work then check your DHCP configuration or give your ISP a call. 

If you do have an IP address:

If you can see that you do have a proper IP address, try to ping a public site like google.com. If that fails, try to ping a well-known public IP address like 8.8.8.8. 

If that works, then there may be an issue with the DNS that you have configured so you could try using public DNS servers, like 8.8.4.4 or 8.8.8.8. 

If a ping to a public IP address fails, then that indicates that the problem is either in the path between your home router and the ISP or something in the ISP itself.

It’s not you, it’s them

Sometimes it’s not anything to do with any of the potential problems we’ve discussed above. Sometimes it’s a problem with your Internet Service Provider and there is simply an outage on the service that you are trying to access.  

This can be for a few different reasons. 

Perhaps you have been disconnected because your street or building has a problem in the distribution panel. A cable could have been cut or damaged somewhere in the network during construction or roadworks or something similar. 


It could also be a problem with the ISP infrastructure. If they are experiencing issues in their client management system, then this would stop you accessing the service. 

If you’ve tried all of the above and nothing has helped, then it’s probably time to give your ISP a call and see if the problem is their end of things. 

Good luck! 

Researchers See Through Walls With Wi-Fi 

New technology recently engineered by scientists at UC Santa Barbara using Wi-Fi signals has enabled people to see objects and read letters through walls.

Your initial reaction to this is probably one of two things:

  1. Wow – Amazing! What a breakthrough
  2. Well this seems like a potential privacy issue further down the line

How have Wi-Fi systems been used to see through walls?

Researchers from UC Santa Barbara developed this system where the edges of solid objects on one side of a solid barrier ie. a wall, can be traced from the other side using WI-Fi signals. This includes letters of the alphabet. 

Imaging the letters individually, in one experiment this technology was used to work out the word ‘believe’ from the other side of a wall, deciphering the letters one by one. 

They did this using 3 standard Wi-Fi transmitters. Over a particular area, these Wi-Fi transmitters sent wireless waves. The imaging was based on measuring the signal power received by a Wi-Fi receiver grid via receivers mounted on a movable vehicle. 

3 transmitters you say – Would that not be triangulation? One of the researchers on this project states that triangulation is not being used. Instead, each transmitter is merely providing a different viewpoint, illuminating the area from different angles. This approach helps to reduce the chance that one of the edges they are detecting will not fall into a ‘blind region.’ To leave a signature on the receiver grid, they need to be ‘seen’. 

The key to the success of this tech system using Wi-Fi signals to see through walls is their edge-based approach. Triangulation in this instance would not perform well. 

How can objects be tracked using Wi-Fi signals?

This tech system is based on the principle of Keller’s Geometric Theory of Diffraction (aka The Keller Cone). 

Keller introduced his Geometrical Theory of Diffraction (GTD) in the 1950s. The development of this theory was revolutionary, as it explained the phenomena of wave diffraction entirely in terms of rays for the first time, via a systematic generalisation of Fermat’s principle. In simple terms, it explains the process of a wave bending around an object (or obstacle) and how it spreads out across a particular space. 

Using the principle of this theory, the system can interpret what could be on the other side of a wall. 

Why is seeing through walls with Wi-Fi something new?

Scientists have actually been attempting to do this for a while, years in fact. This particular team at UC Santa Barbara have been working on this since 2009. This latest engineering breakthrough is significant because it was previously thought that anything as complex as reading the English alphabet through walls using Wi-Fi signals would be too difficult due to the complexity of the lettering. 

Indeed, using Wi-Fi for imaging something still (like letters) has been a challenge due to the lack of motion. However, they seem to have overcome this issue by tracing the edges of the objects.

Back in July, we saw a similar tech engineered by researchers at Carnegie Mellon University where they tracked a 3D shape as well as human bodies moving in a room using Wi-Fi signals. 

Seeing Through Walls With Wi-Fi – What will it be used for?

Assuming that this tech system matures and is put to wider use, we might find it useful for a few different applications: 

  • Crowd analytics
  • Identifying individuals
  • Boosting smart spaces 

Is the resolution high enough? 

Resolution on imagery can be improved by increasing the signals to higher frequencies. However, this would also increase the propagation loss so there would be a trade-off on energy.

This is likely where future experimentation will lie, as researchers and scientists look to explore this energy trade-off as frequencies and propagation loss increase.  

Is it just edges of objects that can be detected? If this tech system of looking through walls with Wi-Fi signals is going to be widely adopted then depth sensing would also be useful. This can be achieved by using a wideband signal for transmission. 

The experiment spoken about in this article was designed to showcase the performance of everyday radio signals, using 802.11n Wi-Fi which is narrowband. However, the framework could easily be expanded to utilise wideband signals too. 

What challenges could ‘seeing through walls’ with Wi-Fi face?

As we stated at the start of this article, some potential issues that could arise from using Wi-Fi signals to see through walls relate to privacy and security. 

Thus, this could have an effect on how successful this new tech system could be. 

Could cyber criminals use this technology in part of an attack? Could law enforcement officials abuse this technology in some contexts?

We wrote on this topic of Wi-Fi seeing through walls back in January, about a similar piece of research that used ‘dense pose’ from Wi-Fi, using Wi-Fi signals as a human sensor and a way to map the position of human bodies using AI. You can read it here.

What are your thoughts on this – We’d love to know! Which camp do you sit in – Amazing Breakthrough or Privacy Nightmare? Get in touch on Facebook, X or Instagram. 

Is an Everyday Household Item Slowing Down Your Wi-Fi?

Whether you rely on your Wi-Fi to work, stream Netflix or game, one thing we can all agree on is that there is nothing more frustrating than slow, buffering Wi-Fi or internet blackouts. Frozen zoom calls, ‘Something’s gone wrong’ error messages in the middle of binge-watching your favourite series or letting the team down mid-battle could have you tearing your hair out in frustration.

These days, having a strong, reliable, fast broadband connection is vital. And often, we don’t realise quite how much we need something until it’s not working effectively or completely gone. 

But what if one of your everyday household items was the cause of your Wi-Fi woes? Here are some commonplace things that you likely have around your house that could be causing your internet issues – And things you can do to help overcome them. 

Can concrete cause Wi-Fi problems? 

Obviously, there’s nothing much you can do about the actual structure of your home, but if it’s full of thick concrete walls then you may experience problems getting Wi-Fi throughout your property. It’s a tough material that’s difficult to penetrate, meaning your network coverage could struggle. 

This could result in a lag in signal or some rooms being in a deadspot. 

We’re not suggesting taking a sledgehammer to your walls – But you can carefully consider where you are placing your router for optimum coverage. You could also look at whether extenders could help your signal reach parts of the house that the signal can’t get to. 

Can metal interfere with my Wi-Fi?

Metal is another dense material that can negatively affect your Wi-Fi speed. Using metal structurally could inhibit the strength of the signal you are transmitting. Likewise, too many metal household items (like blinds) or decorative items (e.g. wall art) could cause issues with signal reaching your devices. 

As above, thinking carefully about where you place your router can imrpove things, and extenders can be used to access those hard to reach places. 

Can plaster and drywall affect my Wi-Fi? 

Most if not all houses will have elements of plaster and drywall. Thankfully, it doesn’t interfere with signal as much as concrete does so there should be less signal lost. 

Could the ceramic tiles in my house cause internet issues?

Ceramic tiles are a popular choice in our kitchens and bathrooms. Unfortunately, this material can disrupt Wi-Fi signals in your home. Ceramic tiles also tend to be coupled with other disruptive material like plaster and drywall mentioned above, which can cause even more interference to your Wi-Fi.  

Placing your router somewhere central in an elevated position can help to combat some of this Wi-Fi interference. 

Are my Low-E windows causing Wi-Fi problems?

Every house has windows – But a certain type can cause problems with your Wi-Fi. Those conscious of their energy consumption and trying to reduce how much energy is lost by installing Low-E (low emissivity) windows could unfortunately result in problems with their Wi-Fi instead. 

Low-E windows have a metallic film on them to help reduce energy consumption, which also means they can absorb or interfere with Wi-Fi signals. So they could be great for your energy bills but not so great for your internet connection. 

Do mirrors interfere with Wi-Fi signal? 

Mirrors have a thin coating of metal behind the glass which together can cause enough electromagnetic interference to disrupt your Wi-Fi signal. Especially if your house is adorned with lots of mirrors! 

The level of disruption depends on how big the mirrors are and how many you have. 

Is water the reason my Wi-Fi is slow?

Water can hinder the passage of Wi-Fi signal, so things like fish tanks and even people can make your connection weaker by the time it reaches your device. 

This can have a big impact on how well your devices connect to your Wi-Fi and thus how effective they work. 

Can my furniture cause internet problems? 

Do you have pieces of large furniture in your home? A house full of big, thick furniture could struggle with less stable internet. 

Experiencing signal disruption is more likely if you place your router too close to any large items of furniture – Try to choose a an area that is unobstructed and in as open a space as possible.

Could my household appliances be disrupting my Wi-Fi?

Houses are full of white goods, and unfortunately these can cause a weak Wi-Fi connection. Appliances like microwaves and dishwashers emit their own radio waves, so it’s a good idea to place your router well away from them. 

You might even be able to salvage a weak Wi-Fi connection by moving your router away from appliances like this. 

Got Wi-Fi Issues In Your Home?

If you are facing some Wi-Fi troubles in your home, then try these top tips to try and mitigate any interference from household items. 

  • Don’t tuck your router away in a cupboard, out of sight or surrounded by furniture. 
  • Find a central location for your router so that it stands the best chance of reaching every corner of your home
  • Deploy your router in an elevated position to help transmit that signal 
  • Avoid installing your router close to bulky furniture
  • Thick concrete walls are not your router’s friend – Try not to place your router near them 
  • Water (think fish tanks, water tanks, even people) absorb the signal and can interfere with how effectively your device can connect so deploy your router away from these things
  • Kitchens are full of white goods (microwaves, dishwashers etc) which emit their own electromagnetic waves, so don’t put your router in this room if you want it to work at it’s optimum  
  • Try to avoid placing your router near large mirrors or windows. If you are considering Low-E windows, think carefully about whether this could affect how effective your Wi-Fi is