UK Smartphone Users: Are you Satisfied with 5G Mobile Performance?

UK market research provider OnePoll have recently released new survey data suggesting that 80% of smartphone users who use 5G to get online on their mobile are satisfied with the performance. 

80% of surveyed smartphone users satisfied with 5G mobile service

Commissioned by Green Smartphones (a smartphone comparison website), the poll surveyed 1000 UK based adults who use 5G mobile internet on their smartphone. 80% of the respondents reported being satisfied with both the coverage and the broadband speeds via 5G. 

The other 20% of respondents were split between being dissatisfied (8%) and undecided (12%). 

Over 50% say 5G mobile service meets expectations

The poll also asked the selected UK smartphone users whether the 5G they use on their mobile is faster or slower than they expected.

From those surveyed:

  • 53% said 5G mobile speeds were what they expected
  • 21% said it was faster than they expected
  • 12% said it was much faster than their expectations
  • Another 12% said it was slower than they expected
  • The remaining 2% said it was much slower than they expected

Can 5G live up to the hype? 

Recent news outlets have reported disappointment in the rollout of 5G, criticising the 5G mobile services that are available. 

The survey outlined above from OnePoll would suggest different, with the majority of their respondents reporting satisfaction with their 5G mobile service performance. Only a small percentage of those surveyed reported slower than expected 5G mobile speeds. 

As with most things tech, there is always a buzz and excessive hype with the rollout of anything new. Just like 4G and 3G technology before it, 5G services have been hyped up and over-sold with bit expectations for positive impact on mobile performance. 

Has 5G made fixed line broadband obsolete? No. Are we seeing a 5G-powered driverless car revolution on our roads? No, not that either. 

What we are seeing is an upgrade in mobile capability which is useful and appreciated by both businesses and consumers – Once it’s available to them. 

5G wireless network technology

Let’s not forget that 5G technology still has room to grow so further future improvements are likely. 

The expectation is that 5G broadband speed and network coverage will continue to grow and improve over the coming years. 

And, as is the world of tech, once we’ve welcomed and embraced 5G will open arms, attention will turn to 6G and the wild assertions of the benefits it will bring with it. 

Get in Touch

If you own a rural business and are struggling with broadband connectivity then get in touch with our Wi-Fi experts today. 

Our professional engineers in Hampshire can advise whether mobile broadband could help keep your business connected.

Which UK City has the Fastest 5G Speeds? 

Opensignal, an independent global organisation who offer reports and insights into the world’s communication networks, have this month published data revealing the UK’s fastest locations for 5G mobile broadband.

The fastest city for 5G download speeds is Birmingham, coming in at 162.7 Mbps. The fastest region was the West Midlands with 151.4 Mbps 5G download speeds. 

Where does the data come from? 

The numbers in this report come from data collected across hundreds of thousands of devices like Smartphones between November 1st 2022 and January 29th 2023. Primary mobile network operators were then compared across different categories. 

Is 5G faster than 4G?

The study also reported on the uplift in mobile broadband speeds when devices went from a 4G to 5G network in various locations. 

The majority of users found 5G download speeds to be between 3.7 to 5.5 times faster than 4G. The biggest uplift was found in Reading, Berkshire where users enjoyed 5.5 times faster speeds on 5G. London however saw the lowest uplift at a rate of 3.7 times faster than 4G. 

With thanks to OpenSignal for the image 

Is 5G or 4G better in urban or rural areas? 

The report also studied the differences between rural and urban areas when it comes to 5G. You might think that there would be a difference in uplift between these types of areas, but there was actually little difference. For rural areas with 5G, the uplift was 4.7 times faster. In urban areas, the uplift for 5G was 4.5 times faster. 

With this being said, mobile broadband users in urban areas do see significantly faster download speeds on both 4G and 5G networks than those in more rural areas. On 4G networks, download speeds are 23.7% faster (5.8 Mbps) in urban areas. On 5G networks, download speeds are 20.1 Mbps which is 17.6% faster than rural areas. 

5G networks are more limited in rural areas with less coverage. Unsurprisingly, this means that users on a 5G network in an urban area spend more time with an active 5G connection than rural users (9.6% and 6.6% respectively. 

With thanks to OpenSignal for the image 

Where in the UK do users connect to 5G the most?

It will probably come as no surprise that it’s Londoners who are actively connected to 5G networks for the longest.

Unfortunately for us (as we’re based in Hampshire) the South East and South West come very near the bottom of the table when it comes to 5G availability and time spent connected to the network. 

Will mobile network coverage improve in rural areas?

As we mentioned above, the data from this report does reflect on there being a gap between the mobile experience of users in rural and urban areas. 

Thankfully, there is ongoing commitment and work happening to try and improve mobile connectivity in rural areas. 

The UK government and mobile network operators are currently working together on the Shared Rural Network programme to increase the geographic coverage of 4G networks. 

Last year in their 2022 Connected Nations report, Ofcom found that through the SRN and other initiatives, users should be able to get good mobile coverage from at least one operator across 92.2% of the UK. This is a rise of 0.3% from the year before so things are moving in the right direction.

How can I improve my 4G signal speed?

Is there anything worse than slow Wi-Fi or a poor data connection? Waiting for a webpage to load or watching a video b-b-b-buffer. It is so frustrating! 

 

More and more people are now opting for 4G or 5G cellular connectivity in their homes, replacing fibre broadband that’s too slow. Many households are also using 4G/5G connectivity as a back up in the form of hybrid broadband. 

 

Why do people choose cellular broadband? Sometimes it’s because of the price of regular wireless broadband, which can be expensive – Especially in more rural areas where it’s also slow. In these instances, cellular signal if more often than not a faster option. 

 

4G LTE and 5G do have their own restrictions though. Slow data rates on 4G LTE and 5G are also common. But is there a way to improve your 4G signal speed and data rates?

 

How Can I Improve My 4G LTE or 5G Speed?

 

There are three main things you can try to help improve your 4G and 5G data rates:

  1. Update your Device

    If you are using old devices, you may only be connecting to older bands. Using a new phone, tablet, laptop or hotspot could help you to connect to new bands. The newer the device, the more likely they are to support a newer version of the 4G LTe or 5G spec, which would in turn bring you faster data rates.

  2. Try using External Antennas

    Many major carriers have hotspots that support external antenna ports. You may find that using an external antenna could help you to improve signal strength, signal quality and help you access bands that aren’t getting indoors. 

 

  1. You could try a Signal Booster

    The majority of phones (as well as some hotspots) do not have external antenna ports. If you are trying to improve data rates on your phone, you could use a signal booster. They work by amplifying your signal as well as increasing the signal strength of the signal. You can also use them alongside external antennas – They enable the rebroadcast of improved indoor signal.

What configurations can I use to improve 4G / 5G signal strength?

There are a couple of configurations that our Wi-Fi experts would recommend giving a go.

 

1. Latest Hotspot + Directional Outdoor Antennas

 

If you’re happy to use Wi-Fi for distributing your signal indoors, then you can use a hotspot (from your chosen carrier) used alongside external antennas which are mounted on the outside of the building.

Pros

  • If you already have a hotspot, this can prove highly cost-effective
  • Easy to support MIMO (multiple input, multiple output). Using multiple antennas can help improve performance
  • Offers the fastest available data rates
  • Using directional outdoor antennas can help improve signal to interference and noise ratio (SINR) as well as enabling you to access weaker outdoor bands, and improve MIMO performance


Cons

  • It requires a hotspot, with a line of service
  • Your system will be hard-wired. Mobile phones will be able to connect via Wi-Fi but won’t see better 4G/5G signal.

 

  1. 4G LTE or 5G Signal Booster + Directional Outdoor Antenna

 

A mobile signal booster is a great alternative if you don’t have a hotspot, don’t fancy one or simply cannot afford the monthly charges associated with adding a phone line. You may also just want to have wireless 4G / 5G coverage inside, which a mobile signal booster will give you. 

 

A mobile phone signal booster works by amplifying the signal from outdoors and then rebroadcasting it indoors via wireless. Thus getting you the best data rates. 

Pros

  • Provides wireless coverage for multiple devices
  • Will works with existing phones
  • You don’t need a hotspot or extra phone line
  • Using the directional outdoor antennas can help to improve SINR
  • A booster could enable you to connect to weaker bands

Cons

  • Boosters are SISO (single input, single output) with one antenna outside and one antenna inside. This means you cannot use MIMO with this option, and it decreases speeds by approximately 33% 
  • This option can be more expensive than external antennas

 

What can cause slow 4G / 5G data rates? 

 

If we’re trying our best to improve our 4G and 5G data rates, it would make sense to identify what actually causes rates to be slow. There are five main factors that can affect the 4G LTE / 5G data speeds you experience.

 

  1. The Signal Quality (SINR)

    The quality of signal in 4G / 5G networks is measuring in signal to interference and noise ratio (SINR). If you can increase your SINR, you can dramatically improve your data connection speed. As outlined above, you can improve your SINR by using a directional outdoor antenna, which can also be connected to a signal booster or directly to your 4G / 5G hotspot.

  2. The Number of Connected Bands

    Carrier Aggregation is when your phone (or hotspot) is able to use multiple bands to connect to the tower simultaneously. This means that the more bands you are connected to, the higher your data rates.

  3. The Signal Strength (Reference Signal Received Power)


You might be thinking that signal strength must be the most important factor, but it’s actually not. In 4G and 5G networks the RSRP signal strength certainly does matter, but it’s not the most important thing. Check your RSRP – If it’s already stronger than -100dBm, then having a stronger signal won’t help to increase your data rates. 

 

  1. Congestion

    As you can imagine, the more users there are on the tower, the lower your data rate is going to be. The congestion in the tower will also vary by band. In general, lower frequencies penetrate buildings more than higher frequencies. This means that the higher frequency bands are usually less congested. This means that using an outdoor antenna and connecting it directly to your hotspot or signal booster Ican really help you to access the less-congested bands.

  2. MIMO Support

    Using MIMO means that you can use multiple antennas to increase data rates by about 30%. The majority of mobile phone signal boosters are SISO (Single Input, Single Output) but you could install two systems in parallel to get a MIMO booster. 

  3. Throttling

    If you’re with a Mobile Virtual Network Operator, it means that the service provider does not own the wireless network infrastructure. This means that the main carrier’s network may treat your connection like a second-class citizen and find yourself throttled! Throttling may also occur if you use a lot of data per month. Throttling is how the service providers manage the data they provide – They can de-prioritise certain users and even stop their connection going over a certain speed.

 

Get in touch

If you’re struggling with wired broadband, and not getting the reliable internet connection you need in your rural business or home, then 4G / 5G could be a fantastic option for you.

It can feel like a big jump to give up on your wired broadband connection and opt for 4G – Which is where our Cell Coverage 4G survey comes in.

We can tell you exactly whether 4G broadband would work for you, and which network would be most reliable.

 

5G Survey London

With the increasing prevalence of 5G availability across London, you might be needing a 5G survey. Perhaps your London business is moving premises – Or maybe you’re looking to buy or rent a property in London? Either way you need to know that wherever you’re living or working in London will have decent cellular and data coverage. 

Mobile coverage is a huge part of buying or renting a new property – Whether for a business or somewhere to live. 5G mobile phone coverage could be a massive deal breaker if it’s not at the level people have come to expect. 

Thankfully, here at Geekabit we offer a 5G survey in London and the surrounding areas – We know our stuff when it comes to all things wireless. We understand how vital it is to maintain strong connections, whether it’s in the office or at home. 

 

Geekabit’s 5G Survey London

Geekabit offer both internal and external 5G surveys, looking at mobile phone coverage both inside and outside your property. 

You might be wondering – Why would I need a 5G survey? 

For our clients that are wanting to map out the availability of 5G cellular and data coverage in a London office or building, the 5G survey would be a great tool. It’s extremely useful if your organisation is considering moving premises. It is so important nowadays to make sure that you have good 5G mobile phone signal coverage before signing on the dotted line. You don’t want any nasty surprises when it comes to coverage once you’ve moved in! 

Our landlord and estate agent clients also find it a very beneficial tool when it comes to selling or renting out business or residential properties in London. Tenants and house buyers aren’t just looking at the water pressure of the taps or the state of the windows – They’re now asking questions about the strength of cellular reception. Our 5G Survey gives you all the information you need to know. 

People want to make sure that where they live and work in London will have strong 5G mobile coverage. Geekabit’s 5G survey is the perfect way to prove your property has just this and on what networks. 

5G Hybrid Broadband

And where there’s a strong 5G connection, you know you’re covered if the internet goes down. Hybrid broadband is giving customers confidence that even if their standard internet connection fails, they will still have 5G mobile broadband to fall back on.

But this is only as foolproof as your 5G coverage. So before going ahead and investing in hybrid broadband, why not carry out a 5G survey first to make sure that your London property has the coverage you need to fall back on. 

 

Office and homes aren’t the only places where you need a strong, reliable 5G cellular connection

There are many external areas that would hugely benefit from an external 5G survey. Geekabit can also carry out a 5G survey along London roads, parts of the capital’s transport network and throughout leisure facilities in London and the surrounding areas. 

In today’s world, we don’t just stay in one place – Even while we’re working. We take our need for connection wherever we go – And it needs to be strong and reliable. 

Gone are the days where we are tethered to a desk – We need the 5G mobile coverage to be available on the go. Whether we are using a smartphone, tablet or other internet enabled device, we need to stay connected – And we need to know that the signal will be strong and reliable. 

Geekabit’s 5G survey can tell you how strong the cellular coverage is in certain areas of London, and which networks would work best for those locations. This information is invaluable.

 

How do we report the results of our 5G survey?

We can provide results, heatmaps and detailed reports measuring the details of phone coverage for 5G (as well as 2G, 3G and 4G/LTE). 

For any given London location, we can measure: 

  • The cellular connectivity
  • Data upload and download speeds 
  • The occurrence of dropped and failed calls for all the main mobile network operators

Over the last 2 years, companies have realised how vital cellular coverage is – For business operations as well as staying connected with loved ones. This was true before the pandemic, but Covid has certainly increased the need for strong, reliable mobile coverage. 

 

It’s time to invest in mobile enterprise

If you value the importance of the Quality of Service and Quality of Experience of your employees cellular coverage whilst they are at work, then it’s time to invest in mobile enterprise. 

Here at Geekabit, we’ve long been able to provide mobile phone coverage survey results for a fixed point – For example, a particular property in London. 

We can now provide this matched to geolocation data over a moving area, as well as on building plans and maps. When it comes to 5G surveys, this information is really important. 

If your London business has been thinking about investing in further mobile technologies, then our 5G survey is ideal for providing graphical and interactive information, allowing you to really drill down into the data and support and inform your worthwhile investment.

 

A word from our Founder

Steve Cross, Founder of Geekabit, comments:

“Mobile phone coverage has continued to increase in importance, with a massive investment throughout the pandemic in mobile working technology. With the great shift in office working already happening, organisations are looking to ensure that 5G mobile phone coverage in potential London office locations will be suitable for their workforce. Our internal cellular 5G survey tool gives clients the opportunity to make sure there will be no issues with mobile phones and tablets when moving buildings or downsizing.”

Want to know more about our 5G surveys?

For further details about the data which can be captured, or to discuss a potential project, please email our Wi-Fi experts at info@geekabit.co.uk and someone will be in touch as soon as possible.

 

Our 5G surveys are available across London and the surrounding areas. If you are interested in this service in a different location, please do get in touch.