Which Is The Best Mobile Network for 4G/5G in the UK 2023?

Opensignal, the leading global provider of independent insight and data into network experience and market performance, last week published their latest report on Mobile Network Experience for the second half of this calendar year.

Their reports and insights are the independent global standard for understanding the true state of the world’s communications networks based on measurements of real user experience. 

The Mobile Network Experience Report is based on crowdsourced data (the process of obtaining data from a large number of sources in order to generate insights). It was gathered from users on hundreds of thousands of devices, including smartphones. 

Data was collected between the 1st June and the 29th August 2023. This latest report looks at mobile broadband services (4G and 5G) from the 4 primary UK mobile operators and how they compared across various categories. The operators are:

  • EE
  • Vodafone
  • O2
  • Three UK

Which network delivered the best mobile broadband performance? 

Overall, the best networks seemed to be EE and Three UK. 

In this study, it mostly looked at the combined performance of 3G, 4G and 5G networks. However, it did look at some 5G connections individually. 

In 1st Place

The most awards went to EE. They won 7 of the categories, and came joint top on 3 others. This is slightly less than last year, when they won 8 categories and came joint top in 5. 

In 2nd Place 

Three UK took 2nd place, which matches their top performance in other studies for availability and download and upload speeds on 5G. 

They also came joint top for 5G Video Experience and 5G Live Video Experience. 

The Winners by Category

You can see which of the various categories were won by which network in the infographic below. 

You can see that O2 were the bottom of the pile with just one award, which was joint with all 3 of the other networks for 5G Availability. 

Vodafone had just one award (for Voice App Experience) along with 4 joint winnings for Video Experience, 5G Video Experience, 5G Live Video Experience and 5G Availability. 

Opensignal-uk-mobileawards-H2-2023

With thanks to Opensignal for the graphic detailing the categories and winners. 

Download Speed Experience – All Mobile Connections

NetworkDownload Speed H2 (Mbps)Download Speed H1 (Mbps)
EE4047.7
Three UK34.535.4
Vodafone2725
O220.919.3

Download Speeds – 5G

NetworkDownload Speed H2 (Mbps)Download Speed H1 (Mbps)
Three UK205.5237.7
Vodafone114.3100.6
EE99.5122.3
O27775

Upload Speed Experience – All Mobile Connections

NetworkUpload Speed H2 (Mbps)Upload Speed H1 (Mbps)
EE9.39.8
Vodafone88.2
Three UK6.36.2
O25.15.1

Upload Speeds – 5G

NetworkUpload Speed H2 (Mbps)Upload Speed H1 (Mbps)
Three UK17.517.3
EE15.916.9
Vodafone14.914.9
O29.89.8

UK Availability % – All Mobile Connections

Network% UK Availability H2% UK Availability H1
Three UK99.199
EE98.598.3
Vodafone97.597.3
O297.397

UK Availability % – 5G

Network% UK Availability H2% UK Availability H1
EE10.69.8
Three UK10.310.6
O210.18
Vodafone109.7

Summary

You’ll see from the data above that performance leaders EE and Three UK have actually lost some of their download speed in comparison with the first half of the year (H1). For EE, this meant a drop from 2nd to 3rd place in the 5G download performance category.

The availability of 5G performance (measured using the % of time spent on a 5G connection) improved across all networks with O2 delivering the biggest overall increase despite being near the bottom for the majority of categories. 

Unfortunately, it would seem that their merger with Virgin Media (VMO2) hasn’t shown to have had much of an impact on performance as they remain the lowest rated mobile operator across most of the categories which remained a common trend over recent years.

It’s good to note that as with most pieces of research, studies of this nature do have their limitations. The data set, as mentioned above, was crowdsourced meaning that this app-based data can be affected by various limitations and factors such as the location of the device and the various plans being used on those devices. 

It also doesn’t allow a solid baseline as there are no common bases across hardware and environment. 

So remember that collected data and testing performance in this way may not always give a complete picture. However, Opensignal are one of the more reliable organisations when it comes to analysing data such as this. 

Which mobile network operator are you with – And would you agree with the results? 

UK Smartphone Users: Are you Satisfied with 5G Mobile Performance?

UK market research provider OnePoll have recently released new survey data suggesting that 80% of smartphone users who use 5G to get online on their mobile are satisfied with the performance. 

80% of surveyed smartphone users satisfied with 5G mobile service

Commissioned by Green Smartphones (a smartphone comparison website), the poll surveyed 1000 UK based adults who use 5G mobile internet on their smartphone. 80% of the respondents reported being satisfied with both the coverage and the broadband speeds via 5G. 

The other 20% of respondents were split between being dissatisfied (8%) and undecided (12%). 

Over 50% say 5G mobile service meets expectations

The poll also asked the selected UK smartphone users whether the 5G they use on their mobile is faster or slower than they expected.

From those surveyed:

  • 53% said 5G mobile speeds were what they expected
  • 21% said it was faster than they expected
  • 12% said it was much faster than their expectations
  • Another 12% said it was slower than they expected
  • The remaining 2% said it was much slower than they expected

Can 5G live up to the hype? 

Recent news outlets have reported disappointment in the rollout of 5G, criticising the 5G mobile services that are available. 

The survey outlined above from OnePoll would suggest different, with the majority of their respondents reporting satisfaction with their 5G mobile service performance. Only a small percentage of those surveyed reported slower than expected 5G mobile speeds. 

As with most things tech, there is always a buzz and excessive hype with the rollout of anything new. Just like 4G and 3G technology before it, 5G services have been hyped up and over-sold with bit expectations for positive impact on mobile performance. 

Has 5G made fixed line broadband obsolete? No. Are we seeing a 5G-powered driverless car revolution on our roads? No, not that either. 

What we are seeing is an upgrade in mobile capability which is useful and appreciated by both businesses and consumers – Once it’s available to them. 

5G wireless network technology

Let’s not forget that 5G technology still has room to grow so further future improvements are likely. 

The expectation is that 5G broadband speed and network coverage will continue to grow and improve over the coming years. 

And, as is the world of tech, once we’ve welcomed and embraced 5G will open arms, attention will turn to 6G and the wild assertions of the benefits it will bring with it. 

Get in Touch

If you own a rural business and are struggling with broadband connectivity then get in touch with our Wi-Fi experts today. 

Our professional engineers in Hampshire can advise whether mobile broadband could help keep your business connected.

London Underground: 5G Deployed by Virgin Media O2 UK 

Last month, VMO2 became the last of the four primary mobile providers to begin their deployment of their ultrafast 5G mobile broadband service on the London Underground. 

Their 5G mobile broadband has been deployed on the:

  • Central Line – Between Queensway and Holland Park
  • Northern Line – Between Kentish Town and Archway 

5G Mobile Broadband on the Central Line

If you are a commuter on the Central Line, the Underground tunnels between Queensway and Holland Park now have 4G and 5G services following the new roll out. 

You should experience seamless connectivity when travelling through these stations. 

Nestled between Queensway and Holland Park is Notting Hill Gate Station, which has now been upgraded to be a fully 5G station. This means that Central Line platforms and ticket halls at this station will now have this latest mobile network available. 

The stations at Queensway and Holland Park have now had 4G introduced. 

With thanks to https://www.london-tube-map.info/central-line/ for the image

5G Mobile Broadband on the Northern Line

As a commuter on the Northern Line, you should now be able to connect to 5G from Archway to Tufnell Park stations. 

Kentish Town station will also now have 4G connectivity. 

With thanks to https://www.london-tube-map.info/northern-line/ for the image

Shared Platform from Boldyn Networks 

The same network platform from BAI Communications (Boldyn Networks) is being shared by all of the primary operators.

Transport for London have a 20 year concession deal with BAI. This allows them to build the infrastructure needed for fibre-fed mobile connectivity, and then make it available via wholesale. 

Revolutionised Commuting in the Capital

Having Underground connectivity has long been a dream for commuters travelling around London using the tube. 

Chief Commercial Officer for VMO2, Gareth Turpin, says:

“For the first time, our customers can access the latest 5G mobile services deep under London. This is set to revolutionise commuting in the capital, and in the weeks and months ahead we’ll be rolling out ultrafast mobile services at more Tube stations, in tunnels and on platforms to bring high-speed connectivity to our customers as they travel on the Underground.

This is part of our commitment to upgrading the UK and ensuring customers can access our network wherever they are.”

When will all of the London Underground have 4G / 5G mobile broadband connectivity?

The network coverage is set to expand further throughout this year. 

Back in 2020, earlier work by TfL and other mobile operators meant that there are already 4G services on the Jubilee Line between Canning Town and Westminster stations. 

Last month we saw the additions on the Central and Northern Lines outlined above. 

The target is for ticket halls, platforms and Underground tunnels throughout the London Underground network to have 4G and 5G connectivity by the end of 2024. 

Keep your eyes peeled for further announcements! 

Could Mobile Broadband Be Right For You?

If you think your rural home or business could benefit from 4G / 5G mobile broadband then please get in touch with our Wi-Fi experts. We operate across the South of England out of Hampshire, covering West Sussex, Dorset and the Isle of Wight. We are specialists in designing and deploying mobile broadband networks for those who struggle with the more traditional forms of broadband internet. 

Which UK City has the Fastest 5G Speeds? 

Opensignal, an independent global organisation who offer reports and insights into the world’s communication networks, have this month published data revealing the UK’s fastest locations for 5G mobile broadband.

The fastest city for 5G download speeds is Birmingham, coming in at 162.7 Mbps. The fastest region was the West Midlands with 151.4 Mbps 5G download speeds. 

Where does the data come from? 

The numbers in this report come from data collected across hundreds of thousands of devices like Smartphones between November 1st 2022 and January 29th 2023. Primary mobile network operators were then compared across different categories. 

Is 5G faster than 4G?

The study also reported on the uplift in mobile broadband speeds when devices went from a 4G to 5G network in various locations. 

The majority of users found 5G download speeds to be between 3.7 to 5.5 times faster than 4G. The biggest uplift was found in Reading, Berkshire where users enjoyed 5.5 times faster speeds on 5G. London however saw the lowest uplift at a rate of 3.7 times faster than 4G. 

With thanks to OpenSignal for the image 

Is 5G or 4G better in urban or rural areas? 

The report also studied the differences between rural and urban areas when it comes to 5G. You might think that there would be a difference in uplift between these types of areas, but there was actually little difference. For rural areas with 5G, the uplift was 4.7 times faster. In urban areas, the uplift for 5G was 4.5 times faster. 

With this being said, mobile broadband users in urban areas do see significantly faster download speeds on both 4G and 5G networks than those in more rural areas. On 4G networks, download speeds are 23.7% faster (5.8 Mbps) in urban areas. On 5G networks, download speeds are 20.1 Mbps which is 17.6% faster than rural areas. 

5G networks are more limited in rural areas with less coverage. Unsurprisingly, this means that users on a 5G network in an urban area spend more time with an active 5G connection than rural users (9.6% and 6.6% respectively. 

With thanks to OpenSignal for the image 

Where in the UK do users connect to 5G the most?

It will probably come as no surprise that it’s Londoners who are actively connected to 5G networks for the longest.

Unfortunately for us (as we’re based in Hampshire) the South East and South West come very near the bottom of the table when it comes to 5G availability and time spent connected to the network. 

Will mobile network coverage improve in rural areas?

As we mentioned above, the data from this report does reflect on there being a gap between the mobile experience of users in rural and urban areas. 

Thankfully, there is ongoing commitment and work happening to try and improve mobile connectivity in rural areas. 

The UK government and mobile network operators are currently working together on the Shared Rural Network programme to increase the geographic coverage of 4G networks. 

Last year in their 2022 Connected Nations report, Ofcom found that through the SRN and other initiatives, users should be able to get good mobile coverage from at least one operator across 92.2% of the UK. This is a rise of 0.3% from the year before so things are moving in the right direction.

When Will 3G Be Turned Off in the UK?

Did you know that mobile services here in the UK use 4 different generations of mobile technology? They are 2G, 3G, 4G and most recently 5G. 

Since 2003, we have used 3G networks to make calls, send text messages and use lower speed data services. 

Did you also know that UK mobile providers have decided that they will be switching off their 3G networks?

Why are mobile providers switching off 3G networks?

3G networks rely on older, less efficient technology. By switching off 3G mobile networks, they will make more room for 4G and 5G networks. The 4G and 5G networks are more advanced, which give customers a better, faster and more reliable service. 

When will mobile providers switch off 3G networks?

3G mobile nbetworks will be gradually switched off over the next few years, starting from early 2023. When your 3G network will be switched off depends on your mobile provider. Each provider is switching off their 3G network at slightly different times. 

For the best up-to-date information on when your mobile provider will be switching off their 3G network, you should visit their website. Below is a rough estimate of when you might expect each network to begin their switch off their 3G.

  • Vodafone – Early 2023
  • EE – Early 2024
  • Three – End of 2024
  • O2 – Not yet announced, but they have begun switching off their 3G network in Germany as of July 2021

Wondering why your provider isn’t on the list? These 4 main providers supply all the other mobile network providers in the UK. If you have a mobile contract with another provider, they will be under one of the above networks. To find out which provider runs your services, see below. 

  • Vodafone – Lebara Mobile, Asda Mobile, Talk Mobile and Virgin Mobile (soon to move to O2)  .
  • EE – Your Co-op, Utility Warehouse, Plusnet and BT Mobile.
  • Three – ID Mobile 
  • O2 – Tesco Mobile, Giffgaff, Sky Mobile and Lycamobile 

Will 3G networks being switched off affect me? 

If you have an older mobile device that uses older networks and services then this switch off could affect you and your device. 

This change is unlikely to affect you if you already have a device that uses 4G and/or 5G networks. You will likely just need to do a software update to make sure that any calls use the right network on 4G, but you might not need to do anything. 

If you are going to be affected by the 3G switch off, then your provider will tell you and advise what you need to do. If you’re not sure whether this will apply to you, you can check in your device settings – Look under ‘mobile networks’ or ‘mobile data’ and see if it has 4G available. 

I have an older 3G device – What should I do?

If you have an older device that uses only 3G, then unfortunately that device will need to be replaced before the switch off to avoid disruption to your mobile phone use. 

Any devices that do not allow you to use 4G or 5G will stop working as they won’t be able to access your data. Your provider will advise you if this is the case so do look out for any communication from them. We’re sure they will give you plenty of notice so you will have time to replace your device before the 3G switch off. 

We know that times are hard at the moment. If the thought of having to buy a new device before the switch off is a worrying thought, then do let your provider know. There may be schemes or support available to help find an affordable option.

As with all things tech – Shop around! There are basic 4G handsets on the market for just £10 which should help in the short term. 

What about 2G – Is that being switched off too?

Are you a customer with EE, Vodafone or O2? Then you’re in luck! Older devices with these providers will still be able to make calls and send texts using the 2G network, even after 3G is switched off. 

Bear in mind though that 2G was not designed to access data services, so after 3G is switched off you won’t be able to access most of those. It will just be calls and texts. 

If you’re with Three then you will still need to replace your device if it’s an older model. This is because they don’t have a 2G network. So to make sure you can continue to make calls, send text messages and access data after 2024, remember to replace your device – Or add it to your Christmas list!

2G won’t be around forever though. There are plans to also switch off the 2G network by all providers by 2033. 

That might seem like a long way off, but once the 3G networks have been switched off, we would expect to see mobile providers start to make plans to also switch off their 2G networks. 

Can the 3G switch off affect other devices?

When we talk about 3G we of course think straight to mobile phones and tablets that use data. But there are other devices that also use 3G. 

Think care alarms, security alarms and payment terminals. If you have a device like this, you might need to make an upgrade before the 3G networks are switched off. It’s worth checking with your provider to find out if your device could be affected and whether it will still work after the 3G network is switched off. 

Do you travel?

Whilst these dates are for the UK 3G network switch off, other countries around the world have already begun. 

In the USA, all 3G networks have already been switched off. If you travel a lot for work or leisure, you might want to check that your device will work in the destination you are travelling to. 

If you visit a country where the 3G network switch off has already started, you might run into roaming problems depending on your device. This could stop you from making calls or sending texts, unless you are connected to Wi-Fi. 

Check with your provider before you leave the UK. 

Can Hot Weather Affect Your Phone Signal?

We’ve recently had the second heatwave of the year here in the UK, particularly the South of England with temperatures exceeding 30 degrees at our bases in Hampshire, London and Cardiff. 

Understatement of the year – It’s been very hot. And you might have noticed that during said heat wave, your 4G mobile phone signal has been affected 

Mobile network traffic is carried on radio waves, so the reception you get on your mobile phone can be affected by any kind of atmospheric conditions – including very hot weather. Just as you might find the weather affects your terrestrial radio signal! 

Weather in general, not just extreme heat, can directly (e.g. a thunderstorm with lightning causing electrical interference) and indirectly (change of season affecting mobile reception) effect 4G signal on your mobile phone or broadband service. 

How could a change of season affect network signal? Well, something as simple as the trees surrounding a property being bare in the Winter could mean that there is less interference to the reception coming in and going out. Come the Spring, the trees become covered with leaves, which could weaken and sometimes block the signal. 

But how does day-to-day weather affect 4G signal?

The most obvious weather affecting mobile phone coverage is stormy weather – Torrential rain and thunderstorms. Water and radio waves don’t really mix, so any water in the atmosphere is not good for your mobile signal. The frequencies used by mobile networks are hindered by any water – Not just rain and snow, but also fog, clouds and even high humidity. All of these types of weather can negatively impact your mobile phone signal. .

Why does water hinder 4G signal? Well, water conducts electricity, so any water vapour in the atmosphere can actually refract and reflect radio waves. Us Wi-Fi engineers call this the “propagation delay effect.”

What this means is that your mobile phone signal could be:

  • Weakened by interference
  • Disrupted or slowed down due to the signal taking longer to go between your device and the tower

Is the weather affecting my mobile phone reception?

We’re going to take a look at different types of weather now, and how each different weather conditional can interfere with the signal you get on your mobile phone or 4G device. 

Do extreme temperatures affect phone signal?

We’ll start with temperature as we’ve been enjoying such hot weather recently! Generally speaking, extremes of hot or cold weather on their own shouldn’t affect your mobile reception. 

You disagree? If you are experiencing issues with your 4G reception during extreme heat or very cold temperatures, it’s more likely to be due to what’s going on in the air and how the humidity is changing. 

Can rain affect my mobile phone reception? 

Rain is the weather that is most likely to negatively affect your 4G signal. In a rainstorm, the density o the water vapour in the air is highest – The heavier the rain, the more likely your 4G will be affected. 

Water vaoour in the air can also absorb the energy from the radio waves, reducing the reception your mobile phone can achieve. 

Can thunderstorms and lightning interfere with my 4G?

We’ve covered rain above, but actually thunderstorms even without heavy rain can cause real issues for mobile phone coverage. Because the lightning causes electrical interference, your 4G can struggle. 

Of course, lightning can also strike causing damage to cell towers and other network equipment which would obviously cause disruption to your local mobile network service. 

Does snow and hail make my mobile signal worse? 

You might think that snow or hail would be worse than rain, but generally it’s actually not as bad for phone reception. Snow flakes and hail stones are less dense than rain, so have less of an effect on mobile coverage. However, if we were to have very heavy snow, it can refract the radio waves and cause them to change direction which would cause problems with mobile signal and 4G. 

Does fog and cloud affect mobile phone signal? 

Whilst not as effective as rain at disrupting 4G signal, fog and cloud can still cause issues for mobile coverage because of the water vapour in the air. They still have the ability to cause localised problems with mobile reception by scattering radio waves. 

Can wind disrupt mobile phone signal? 

Just as with temperature, wind is unlikely to cause mobile coverage problems just as itself and shouldn’t affect your mobile signal if it’s unaccompanied by other weather. 

When it starts to cause problems for 4G signal is when the wind is joined by rain, snow or hail. Of course, with very high winds there is also the possibility of blowing down or damaging mobile network equipment and power lines, which could disrupt the service you get on your mobile. 

Is there anything I can do when the weather gives me poor mobile signal? 

There isn’t a great deal you can do if the weather is affecting your 4G signal and causing mobile coverage issues. You may find that a mobile phone signal booster could provide some reduction in disruption of mobile phone coverage due to poor weather conditions. 

A mobile phone signal booster works by taking the existing mobile signal and amplifying it, giving you better call quality, faster data and a more reliable signal for your phone or home. 

If you rely on your phone for work or use 4G broadband in your home, then this could be a good option for you to help ensure better coverage in bad weather. 

If the odd spot of bad weather isn’t going to cause you too much trouble by disrupting mobile coverage for a short while then you can probably grin and bear it – Ride out the storm!