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Could Technical Jargon Be Confusing Consumers When It Comes to Buying Internet Services?

What do you call the network in your household or business? 

Are there shrieks of ‘Muuuum is the Wi-Fi down?’ or perhaps partners asking ‘What’s going on with the broadband babe?’ 

Or if you’re the boss of a SME, maybe you’ve got employees interrupting your meetings asking why the internet is lagging. 

What’s the most popular name for internet connections? 

Broadband Internet Service Provider TalkTalk engaged Axicom to commission a new online survey of 2,000 UK adults, conducted by OnePoll. The survey claims to find that the most popular name for home internet connections is Wi-Fi. 

A third of respondents said they describe their internet connection using the term Wi-Fi, with ‘broadband’ and ‘internet’ coming in second and third place respectively. 

The survey also quizzed respondents on their understanding of different wireless technology terms, with 76% of those asked saying they ‘confidently understand’ the term Wi-Fi. 

Less confidently understood was ‘fibre’ with only half of the respondents confident with their understanding of its meaning. Interestingly, ‘fibre’ is often a term flung around by telecoms companies to describe their broadband products and services, which begs the question – Do consumers actually understand what they are being sold? 

Do Consumers Understand the Internet Products and Services Being Sold to Them?

The results to this particular survey would suggest the answer is unfortunately no, with 69% of respondents admitting that technology-related jargon is difficult to understand. 

Perhaps then, the aim of this most recent online survey was to gather information on how ISP TalkTalk can market their products and internet services to potential customers – Both business and residential. 

If consumers are not understanding terms like ‘fibre’ then perhaps the focus on the term ‘Wi-Fi’ instead will increase understanding and thus sales. It does seem to be the renewed focus of their recent brand refresh, despite the technical terminology not being entirely correct. 

Does this therefore reinforce a misconception around the understanding of technical internet terminology, rather than provide an accurate explanation? 

What is your understanding of some of the terms used in the survey? You can see a breakdown of the most understood terminology below, given in percentages. 

There seems to be a healthy understanding of the terms Wi-Fi, Wireless, Router and IP Address. Those less understood were concepts like Latency, FTTP/FTTC, Mesh, PSTN and LLU. 

What Do TalkTalk Have to Say?

The Product and Propositions Director for TalkTalk shared the companies thoughts on their recent survey and how the results are influencing how they talk to their customers in order to ensure the best understanding of their services and products. 

“Wi-Fi is a staple in all our homes, yet as an industry we haven’t kept up with the times when we talk to our customers. At TalkTalk, we’re shifting to talk about Wi-Fi more and more, as it’s the connectivity – making sure streaming or browsing is seamless – that matters most for our millions of customers.

Our latest research tells us that people prefer to communicate in the same way that they speak, without jargon, and our industry should reflect that. We know we’re not perfect, and we have much to do, but this is the first step in delivering a Better Way to Wi-Fi for customers who just want transparency and information they can confidently understand. And this builds trust between us and our customers too.”

What Does Wi-Fi Mean to You?

Whilst the term Wi-Fi might still feel like technical jargon to some, most homes and businesses use Wi-Fi to describe a WLAN, or Wireless Local Area Network connection that originates from a router that distributes the broadband internet connection from your Internet Service Provider. 

Wi-Fi and Broadband are not the same thing, but consumers seem to be regularly using the term ‘Wi-Fi’ to loosely apply to their wireless internet connection as a whole. 

When this starts to run into difficulties is when an issue arises. Someone shouts ‘The Wi-Fi’s gone down!’ – What’s the problem? It could be that the router is faulty and not transmitting a signal to user devices. In this instance, the actual broadband connection coming from outside the property could be completely fine – It’s only the transmission of the signal that has the issue. 

Likewise, the router could be transmitting a signal to end users and their devices remain connected, but conference calls aren’t connecting. The problem isn’t the hardware, but the actual broadband connection coming from the ISP. 

2 very different problems but both labelled as a ‘Wi-Fi’ problem.

Do You Get Lost in Technical Internet Jargon? 

If you need reliable Wi-Fi for your business but find it hard to follow all the terminology, then don’t worry. Not everyone can be Wi-Fi Experts! Thankfully the wireless engineers here at Geekabit have all the knowledge and expertise needed to navigate your network and get you the best wireless connection for your premises. 

Get in touch with our Hampshire, Cardiff or London based teams today to see how we can help. 

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What Does Wi-Fi 8 Have to Offer?

The short answer is Wi-Fi 8 UHR (Ultra High Reliability) is being designed to deliver:

  • Longer range
  • Better reliability
  • Improved performance
  • More security

For the first time in almost 30 years, the latest standard of Wi-Fi to be released (Wi-Fi 8) will not be arriving with an increase in speed, like the standards that have come before. 

Based on the forthcoming IEEE 802.11bn standard, this next generation of Wi-Fi will instead be touting Ultra High Reliability (it’s in the name). It’s expected to start certification at the start of 2028. 

This change from speed to reliability shows a strategic shift from merely chasing throughput, to delivering dependable, consistent connectivity to environments dense with devices. 

Wi-Fi 8 UHR Designed with User Experience in Mind 

It sounds rather obvious, but the main focus with next-generation technology needs to be the end user and their experience. 

In everyday life we use applications constantly, the majority sensitive to latency. We need things to work in real-time in a responsive and reliable way. 

This ‘always-on’ approach to connectivity has crept forward in importance over an increase of 1 or 2 Gbps. 

What’s the use of speed if the reliability isn’t there to back it up? Wi-Fi 8 is all about making the best use of Wi-Fi. 

Certification for Wi-Fi 7 Has Begun

If you’re sitting there thinking, wait a minute, we’re chatting about Wi-Fi 8 but have we even got Wi-Fi 7 yet? Well, no. At the start of this year back in January, Wi-Fi 7 began its certification process. 

In theoretical terms, Wi-Fi 7 can offer:

  • Peak downlink speed of 46 Gbps using 16 spatial streams
  • 320 megahertz channels in 6 GHz bands
  • 4096 QAM
  • Support for Multi-Link Operation (MLO)

Wi-Fi 8 will then follow this up by introducing new capabilities that are not optimised for peak speed. Instead, the new Wi-Fi 8 standard will focus on overcoming alternative obstacles to good Wi-Fi, like environments with jitter, interference, and range issues. 

Where Will Wi-Fi 8 Have the Highest Impact? 

As well as speed, the new Wi-Fi 8 standard will focus on being consistent and predictable with seamless performance for scenarios with multiple devices and multiple access points.

This will make Wi-Fi 8 most impactful for things like:

  • Extended reality
  • Cloud-based gaming
  • Industrial automation
  • Real-time communications

Thus, the scope for a big impact is huge. 

The Evolution of Wi-Fi 7 to Wi-Fi 8

Moving from Wi-Fi 7 to Wi-Fi 8 will be less of an abrupt departure from one standard to another, but instead an evolution of technology. In many ways. So how will Wi-Fi 8 deliver Ultra High Reliability? 

Let’s have a look at the main upgrades in architecture we’ll see from Wi-Fi 8 UHR. 

Range

There will be longer range and higher speeds at a given range with Wi-Fi 8. 

  • Signal resilience across longer distances will be brought by Enhanced Long Range (ELR) optimisations. 
  • APs will be able to transmit higher speeds at any given range through unequal modulations. 
  • Distributed Resource Unit (DRU) technology improves range by spreading resource units across a wider channel bandwidth enabling higher transmit powers.

Interference Management

There will be smarter coordination through Coordinated Spatial Reuse (Co-SR) and Coordinated Beamforming (Co-BF). 

  • This allows interference to be managed through mesh nodes and APs while sharing spectrum. 
  • Seamless roaming through Muilti-APs, ensuring better device handoff between APs without degradation providing a smoother user experience.

Improved Error Correction

Improved error correction and roaming will improve reliability. 

  • Error correction at range and in noisy environments is enhanced with Low Density Parity Check (LDPC) coding. 
  • Higher speeds at a given distance are possible with more Modulation Coding Scheme (MCS) options, providing more granular rate selection and more precise matching to real-time signal conditions.

Adaptive Channel Access

Adaptive channel access and smarter spectrum use will help improve throughput and reduce bandwidth waste. 

  • APs can dynamically assign sub-channels to different clients based on changing situational conditions via Dynamic Sub-Channel Operation (DS). 
  • Non-Primary Channel Access (NPCA) enables data transmission on side channels when the primary channel is congested. 
  • DSO and NPCA respectively reduce bandwidth waste and improve effective throughput.

Stronger Security

Malicious actions that could potentially disrupt Wi-Fi based services and jeopardise user security like jamming or spoofing can be prevented via Wi-Fi authentication and management frames being encrypted.

Wi-Fi 8: Reliability Over Speed?

Obviously as Wi-Fi users we want speed. We want, and have come to expect, a fast connection wherever we are, whether it’s for work or leisure time. But actually – What’s the point of having that theoretical speed sitting there, if the connection isn’t reliable? How frustrating is it to have that video call freeze or the internet drop out at a crucial part of an online game? 

Reliability is key – It’s what users in real life want and need. Previous Wi-Fi generations have been all about speed so we’ve got that box ticked already, but what Wi-Fi 8 brings is what people need for the way we use our devices – Ultra High Reliability. 

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Geekabit Deploys Wi-Fi Solution to New Gastropub in Historic Space in Farnham, Surrey

This week on the blog we’re excited to share the completion of a recent Wi-Fi project for a client over in Farnham, Surrey. 

Find out how our Wi-Fi engineering experts helped to transform this remarkable historic space into a well-connected Gastropub.

The Venue

Third Monkey is a new Gastropub, Restaurant and Cocktail Bar providing high-end hospitality and fun family dining in the heart of Farnham. 

The historic building was designed by Sir Edwin Lutyens in the late 1800’s and whilst much of his original architecture will remain, the updated premises will boast 2 floors of buzzing atmosphere plus a roof terrace. 

The building has been used as The South Street Social Club in recent years, formerly known as the Liberal Club, but closed back in 2023 due to the ongoing effects of the pandemic as well as other factors. 

Now under new owners, Third Monkey and its Executive Chef are breathing new life into this notable building, bringing with it ‘refined yet relaxed’ vibes through its welcoming Gastropub on the ground floor, and a more elevated dining experience in the Restaurant and Cocktail Bar upstairs. And let’s not forget the Rooftop Terrace complete with weekend DJ’s providing a late-night destination venue for Surrey’s most sought-after town. 

You can find this exciting new venue at 46 South Street, Farnham, Surrey, GU9 7RP.

Expert Wi-Fi Solution for Historic Premises Turned Gastropub

Wi-Fi Site Survey

As with all new Wi-Fi projects, we started with a Wi-Fi Survey. This is Geekabit’s key tool in analysing the performance of your network and helping to diagnose issues. 

As you can imagine, a historic building built in the 1800’s isn’t going to have been designed with Wi-Fi in mind! Unlike modern constructions, this type of building can present unique challenges for signal penetration and Wi-Fi infrastructure installation. Therefore, carrying out a thorough Wi-Fi site survey is vital.

Upon visiting, it was clear that the Third Monkey, was a completely fresh and new fit-out –
and we could get involved at the earliest stages to ensure that the possibilities for Wi-Fi
access point placement could work with the new building materials being used.

In this instance for Third Monkey, we used the information gathered during the Wi-Fi Site Survey to advise on the necessary networking equipment required as well as Fibre WAN providers. 

Wi-Fi Installation

Whilst some may think that installing Wi-Fi isn’t much more than sticking a box on the ceiling and plugging it in, there is actually a great deal more thought and expertise that goes into it if you want a successful Wi-Fi network. 

There’s little point in carrying out a Wi-Fi Site Survey to identify how to equip a historic building such as this with robust internet connectivity, if you’re not going to follow it up with expert installation.

For Third Monkey, Geekabit completed a full Wi-Fi Installation using one of our favoured brands Ubiquiti Wi-Fi and Ubiquiti network equipment. 

This Wi-Fi network deployment included:

  • Full data network installation
  • Network design
  • Data network cabinet installation
  • Termination of Cat 6 ethernet cabling
  • Setting up of network security devices
  • Commissioning of equipment, Wi-Fi configuration and optimisation, and post-installation Wi-Fi Site Survey

A big part of any Wi-Fi Installation also involves effectively co-ordinating with other suppliers and installers to enhance network efficiency and security. 

Of course, we round off any Wi-Fi deployment right back where we started – With a Wi-Fi Site Survey. This ensures we leave our clients with their optimum Wi-Fi network.

Our Wi-Fi engineers are also on hand to provide ongoing Network Support, Wi-Fi Management and Wi-Fi Guest Portal services. Another benefit of bringing in the expertise and knowledge of a Wi-Fi professional. 

Why Robust Wi-Fi is a Must for Hospitality Businesses

Despite the potential complexities that using a historic building for a modern use can have, this project shows that the two can indeed go hand-in-hand. 

We know how vital it is for hospitality businesses to have reliable Wi-Fi. A strong wireless network is not only essential for operational efficiency (ie. supporting POS systems and internal communications) but also in enhancing customer experience through Guest Wi-Fi. 

This particular hospitality venue is striving for a refined yet relaxed atmosphere, offering diverse customer experiences from casual dining to a late-night rooftop terrace. For this venue and others, seamless Wi-Fi connectivity underpins the ability to deliver high-quality service and attract a contemporary clientele, ultimately contributing to its success and reputation.

This Wi-Fi installation for Third Monkey demonstrates perfectly how you can take the charm of a historic building and bring it up to date with the modern amenities we come to expect from a high-end venue. Strong, reliable Wi-Fi is a must. 

Steve Cross, Director at Geekabit, comments: 

“We’ve been impressed by the team at the Third Monkey, who have been passionate advocates for ensuring they work with specialists in each field to create a high quality fit-out and venue that really raises the concept of the gastropub and restaurant. From an initial site survey visit, through to the entire Wi-Fi and network installation, we’ve been able to support the transformation of an historic space into a great addition to the Surrey town of Farnham.”

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Broadband Performance: A Must-Have for Estate Agents to Showcase Dream Properties

A recent survey highlights the critical importance for estate agents to offer broadband performance reports when marketing properties, particularly “dream property” offerings.

Recent research suggests that Estate Agents should be focusing on providing home buyers with broadband performance reports if they want to meet the criteria of buyers dream homes. 

The top ranked factor for the ‘dream home’ wish list when looking for a new property was reliable internet.

UK based platform Compare My Move assists home buyers, sellers, landlords and movers with the whole property buying process. They commissioned research with Front Door Comms and OnePoll, creating an online survey of 2,000 adults based in the UK, naturally representative of age, gender and region. 

62% Brits Looking for Decent Wi-Fi When Looking at a Potential New Property

The survey found that 62% of survey respondents put decent Wi-Fi as the number one feature they would want in their realistic dream property. Strong Wi-Fi came above a private driveway and a walk-in wardrobe. 

This would appear to highlight a shift away from fancy frills, instead favouring functional living and everyday essentials when looking for a new property. 

If you’ve ever had your internet go down for a significant length of time then you’ll know how much you rely on that connection. From the obvious things like logging onto your laptop to work from home, to the more taken for granted things like asking Alexa for a timer whilst cooking dinner or trying to listen to music – Having no Wi-Fi is excruciatingly frustrating. 

Since the pandemic when the UK was plunged into the world of working from home and home learning, Estate Agents have seen a dramatic increase in questions about reliable broadband when prospective buyers are looking at new property. 

So it’s little wonder that prospective home buyers want to know exactly what kind of broadband connection they could expect from a potential new home – And if Estate Agents want to make a sale, and Estate Managers want to find a tenant then they need to be providing information that shows the available broadband for that property. 

Reliable Broadband for High End Estate Agency

High End Estate Agents aren’t just matching High Net Worth Individuals with their latest luxury home – They need to give their buyers confidence that they will be moving into a well connected home with strong, reliable broadband. 

Co-founder and MD of Compare My Move says it himself – The results show that “people are prioritising convenience, comfort, and connectivity in their everyday lives. While high-end extras might look impressive on paper, it’s the things we rely on daily – like Wi-Fi and a driveway – that really make a place feel like home.”

And thus, this needs to be reflected in the way that Estate Agents (including High End) and Estate Managers are marketing their properties. 

Is Slow Internet the Dealbreaker That’s Losing You House Sales?

The survey reported above supports previous research from a few years ago when it was found that 20% of people would not buy a property if it had slow internet speeds. 

Similarly, the lack of super-fast internet is often a deal-breaker when it comes to house hunting with many prospective buyers viewing the Wi-Fi connection more important than the number of bedrooms. 

Whilst the size of a property is still important, Estate Agents must now recognise that for many house hunters the quality and speed of the internet is now on par with other deemed essentials. In Scotland and the Southwest, some prospective house buyers value the availability of high-quality broadband above everything else – Even house size. 

Estate Agency and Estate Management clients are least likely to compromise on high-quality broadband when looking for a new home. Decent Wi-Fi was deemed more important than local amenities and space. 

In addition to this, homes for sale that had a worse connection could see Estate Agents selling at approximately £5K less, based solely on whether a home had access to a 300Mbps connection or not. 

How Many Homes Have Access to Full Fibre? 

According to Ofcom, 20.7 million UK homes, or 69% of the total, have access to full-fibre broadband. This represents a significant increase from 17.1 million homes (57%) in September 2023. 

Specifically, Ofcom’s Connected Nations report in July 2024 showed that:

  • Full-fibre coverage has expanded to 69% (20.7 million) of the UK’s 30.1 million homes. 
  • This is an increase of 12 percentage points (3.6 million premises) since September 2023. 
  • Full fibre is more prevalent in urban areas (71%) than in rural areas (52%). 
  • Gigabit-capable coverage, including full fibre and hybrid fibre coaxial (HFC) cable, has reached 83% (25 million) of UK homes. 
  • Northern Ireland leads the way with 93% of homes having access to full fibre. 

SpeedScore from Geekabit Wi-Fi Experts

With over a decade of experience providing connectivity solutions to UK markets, Geekabit saw how house buyers, tenants and hospitality customers are getting more tech savvy and starting to ask Estate Agents and Estate Managers questions about internet speeds and reliability.

Thus, we launched our innovative Internet Connectivity Measurement Platform – Geekabit SpeedScore. 

This gives Estate Agents and Estate Managers a variety of tools to help provide an independent certification of internet speeds and connectivity. Ideal if you’re trying to make a sale by proving the speed and connectivity of a property’s internet. 

Whether it’s a high end luxury property or the dream home of the average buyer, a clear, concise and accurate presentation of a property’s broadband could be the leverage to close that sale. 

You can read more about SpeedScore here. 

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School Wi-Fi Scheme For Schools Scrapped Except for RISE Schools

 A new government scheme will offer certain schools £25m worth of support to boost connectivity in the classroom – Available only to RISE schools. 

The Regional Improvement in Standards and Excellence (RISE) initiative is a government program to support struggling schools, aiming to improve school standards through targeted interventions and universal support. 

Connect the Classroom Scheme

Under this new scheme, grants will be provided to schools eligible for RISE improvement support, helping to boost classroom connectivity. 

Previously, funding had been prioritised for all schools that were located in an Education Investment Area (EIA) as part of the Connect the Classroom Scheme

However, the new government axed the EIA and new eligibility criteria was drawn up. 

It has been recently confirmed by the Department for Education that schools receiving targeted intervention through the RISE initiative will be eligible for the Connect the Classroom scheme. 

Wi-Fi For Schools – Eligibility Criteria for Funding

Schools eligible will be contacted directly by the DfE to receive funding. Eligibility criteria for receiving funding includes falling below their Wi-Fi Connectivity Standards for schools and colleges which can be found here. This includes:

  • Using the latest wireless network standards
  • Having a full functional signal from your wireless network throughout the school or college buildings and externally when required
  • Have a solution that can centrally manage the wireless network
  • Installing security features to stop unauthorised access

Do you know what network standards your school or college should meet on wireless performance, coverage, management and security? You can check the DfE’s network standards for schools and colleges online.

£25m of Funding Available This Financial Year

Following the £215 million investment between 2021 and 2025, there is £25 million available this financial year 2025 – 2026. 

Schools Week, a weekly publication focused on education news and analysis primarily for school leaders and other education professionals, obtained figures showing how many schools were given Wi-Fi funding and support over the last few years:

  • 2021: 428 schools received support
  • 2022: 229 schools received £12.5 million in funding from the scheme
  • 2023: 1,303 schools received £94 million in funding from the scheme

The government confirmed that approximately 400 schools were due to get support and funding through the Connect the Classroom scheme. It added that despite the number of eligible schools being lower, the money will reach more secondary schools and thus benefit more pupils. 

Wi-Fi Fix for Schools

Quality Wi-Fi is crucial in schools – It’s vital that pupils have access to a strong, reliable network to access online learning resources, facilitate collaboration, and support various educational activities. 

A reliable and secure Wi-Fi network ensures students can access digital content, collaborate on projects, and participate in online learning platforms. 

But if you work in a school or college then you know all that already! If you’re concerned that your school or college Wi-Fi network is not performing optimally, but it perhaps doesn’t meet the eligibility criteria for funding via RISE and Connect the Classroom, then get in touch with one of our Wi-Fi experts for your school. 

Our dedicated Wi-Fi engineers can survey your London, Hampshire or Cardiff based school Wi-Fi network and identify any problems. We can then provide a network design and device recommendations to help make sure your students have access to the best performing Wi-Fi network possible. 

For more information on how our Wi-Fi experts here at Geekabit can help your school or college wireless network, get in touch. 

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Does Summer Heat Affect Your Wi-Fi? Your FAQ’s Answered

We’ve been enjoying much sunshine here in the South of the UK these last few weeks, complete with a mini heatwave back in April. Around that time some delightful media outlets were circulating articles, scaring internet users into thinking that the higher-than-usual temperatures were going to wipe out their Wi-Fi and block their broadband. So is this fact or fiction?

Despite the odd Spring rain shower here and there, we’re set for more warm weather over the next fortnight, so we thought it as good a time as any to set the record straight about Wi-Fi in hot weather and hopefully put your minds at rest by answering your frequently asked questions.  

“Will my broadband stop working in hot weather?”

The simplest answer is no. Hot weather is unlikely to disrupt your internet connection if you are exercising some common sense that you would extend to all electrical devices. In other words, if you keep your router out of direct sunlight then you’re not likely to run into heat-related problems. 

“Has a heatwave ever caused a Wi-Fi outage?”

Technically, the answer is still no. However due to an unprecedented and extreme (albeit brief) heatwave back in July 2022 where UK temperatures soared to 40 degrees for the first time, internet service providers did take measures to protect broadband cabinets. 

Over the course of 4 days, 2 of which recorded extreme temperatures, some ISP’s re-deployed engineers to monitor the cabinets and keep them as cool as possible. Hilariously, this included sheltering them from the sun with umbrellas and leaving the doors open to increase air flow. This novel approach in such unprecedented heat appeared to work, with no reported outages across various network providers.

“Can routers and other internet hardware overheat?” 

As we’re sure you are aware, most electronic devices emit at least a small amount of heat, and that includes your router. This means that theoretically, it is possible that your router could overheat in high temperatures. 

Thankfully, most manufacturers of said hardware take this into consideration when designing their devices, meaning that most are able to operate at temperatures of up to approximately 40 degrees (check with your manufacturer for specifics). 

There is a chance that devices and hardware could continue to function in temperatures exceeding their stated tolerance, but that is of course dependent on individual experience and will vary between manufacturers.

Let’s not forget that our broadband router isn’t the only device or piece of hardware that could struggle in high temperatures. Smartphones, tablets, laptops and other electronic devices could also experience problems if we were to experience a heatwave. 

“What happens if a router overheats?”

If a router becomes close to overheating or does indeed overheat, the first thing to happen will be an attempt to lower the heat output to protect itself from damage. This will likely lead to a degradation in performance instigated by the device’s processor and affect response times on the device’s user interface. This would likely then impact your LAN in terms of connection stability and Wi-Fi speed.

Most electronic devices, including routers, will restart themselves if they get too hot. Despite potentially causing your connection to drop, this should resolve itself quite quickly and cause minimal problems once it’s back online. 

Complete hardware failure due to overheating is rare, and certainly not something we would expect to see in temperatures sitting in the mid-twenties. We’ll check back in in July if we’re approaching 40 degrees again.  

Keep Your Connection Cool This Summer By Following These Warm Weather Wi-Fi Tips

Hopefully you are already in the Common Sense Club where you keep electricals out of direct sunlight and away from other sources of heat. Keep doing what you’re doing! 

Here are a few other tips to keep your Wi-Fi from wilting in the warmer weather.

  • Choose the coolest room possible to place your router. This is usually a room downstairs and with thick external walls. Of course, the coolest place in the house may not be the most conducive to a reliable, strong connection throughout your home so you will have to weigh up the pros and cons.
  • Locate your router on a surface that enables good air flow and the ability for heat to escape. Wall-mounted can be a great option, although do bear in mind whether the wall is south facing and radiating absorbed heat from outside.
  • If we were to experience a heatwave similar to the one in 2022, then purchasing a cooling mat for your router could be a useful option. An similar alternative would be to point a standard fan in the direction of the router to keep the air as cool as possible and improve air flow around the device.
  • Did you know that you can disable non-critical router services? If not then perhaps it’s best you don’t try. If yes and we’ve just reminded you, then you could try lessening the load, thus reducing heat output and hopefully increasing functionality in extreme hot weather.
  • If your router is overheating due to indoor temperatures and you don’t actually need it to be switched on, then consider turning it off for a while to cool down. We do not recommend doing this often (not more than once in a day) and especially not if you are on an DSL/ ADSL/ FTTC connection.
  • In general, older devices are less tolerant to heat and are more likely to overheat. It could be worth considering replacing an old router for a newer model if you encounter persistent connection problems in hotter weather. 

If the temperature outside is pushing 40 degrees like July 2022, then it’s likely you’ll be hanging out by the fridge door and/or dousing yourself in ice water. These might cool you down but are definitely not recommended for your router unfortunately. 

If your house is 40+ degrees and your router is struggling to function then it might be time to step away from the internet and go outside to find a shady spot with as much breeze as possible. 

But for the time being, let’s enjoy these comfortably warm mid-twenty days with a strong, steady Wi-Fi connection in one hand and a cold beer in the other.

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Ubiquiti is Skyrocketing – Here’s Why 

It’s no secret that our Wi-Fi experts here at Geekabit are big fans of Ubiquiti and their range of Wi-Fi devices and equipment. We love their kit and it would seem we’re definitely not the only ones. 

We’ve been chatting about the benefits of using Ubiquiti Wi-Fi equipment for your network for years. A blog from a few years back was one of our first on the topic and is a good place to start if you’re unfamiliar with the pros of using Ubiquiti for a business network. 

Over the past year in particular, Ubiquiti devices have really increased in popularity, with shares in Ubiquiti Inc (UI) surging up by 222.8% in the past year. Why? Their customer base has seen a gradual yet steady increase in growth, supported by a flexible business model. If you’re into stocks, shares and investments then you might like to research UI as an investment option. 

But here at Geekabit, investment advice isn’t really our forte – We’re all about the wireless equipment, and this manufacturer has our attention. 

What makes Ubiquiti so popular? 

There are many wireless internet device manufacturers on the market – Why are UI doing so well? 

In our fast moving world, the demand for the internet is constant. There is a continuous stream of data traffic with the need for round-the-clock access to video, audio, online gaming and social networking (not to mention work emails, online conference calls and file transfers). 

This means that we require fast, seamless connectivity that can support these bandwidth-intensive apps whilst simultaneously moving away from wired network connections. 

Our need for strong, wireless networks is met perfectly with Ubiquiti’s comprehensive range of products and solutions. From Ubiquiti you can find:

  • A range of networking devices
  • Network infrastructure for fixed wireless broadband
  • Wireless backhaul systems
  • Routing
  • Wireless LAN infrastructure
  • Video surveillance products
  • Machine-to-machine communication components
  • And much more


Our Wi-Fi experts and engineers here at Geekabit aren’t the only ones that rave about Ubiquitis products – They have a rapidly growing community that are highly engaged with their range, including:

  • Service providers
  • Distributors
  • Value-added resellers
  • Systems integrators
  • Corporate IT professionals

This community might be what sets UI apart. They leverage the strength of the Ubiquiti Community by providing rapid product support and dissemination of information, thus reducing operational costs whilst maintaining a proprietary network communication platform. Ubiquiti works from an extremely flexible business model which can therefore adapt to market demands. 


Will Ubiquiti continue to grow?

Continued growth is expected for Ubiquiti, with significant opportunities in developed as well as emerging economies. Emerging countries are relentless in their pursuit of staying connected with the world, and adopting wireless networking infrastructure is a big part of that. Developed economies are always looking to increase bandwidth further in order to bridge the gap between demand and supply. 

Ubiquiti are committed to research and development, and spend significantly on activities that help them develop innovative new products that use state-of-the-art technology – All helping them to stay on the cutting-edge of networking technology with their market offering. 

With products that offer both high performance and best value, they continue to beat their rivals. Ubiquiti product families such as UniFi and AmpliFi have both seen improvements and added features.


Invest in a reliable network

Whether you’re into investments, tech, wireless networking or a combination of all 3 – Ubiquiti has something to offer. 

Positive market gains remain diverse across various sectors, including finance, healthcare, energy and of course tech industries. 

Ubiquiti just so happens to be listed by quite a few investment analyst outlets as having skyrocketing stock with it reaching an all time high at the start of this year. Offering networking technology to service providers, enterprises and consumers, UI saw their stock surge by nearly 21% towards the end of January. Perhaps they have their supply chain improvements and product availability to thank for this? 

If stocks and shares aren’t your thing, but you’re ready to invest in a strong, reliable wireless network for your business, then get in touch with our Wi-Fi experts today. 

by admin
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Public Wi-Fi Wi-Fi Wi-Fi Advice
Do You Use Public Wi-Fi? This Might Make You Reconsider

Did you know that connecting to an illegitimate Wi-Fi network could compromise your social media, or worse, your online banking accounts? Nearly half of internet users have admitted they connect to Wi-Fi networks without checking their legitimacy. 

We’ve all come to expect to stay connected while on-the-go. Wherever we are, whatever we’re doing, we want to stay connected. Public Wi-Fi is a convenient and free way to do just this – Ensuring we keep a strong network signal even when we’re not at home. But is it safe to use these public Wi-Fi networks?

A survey from last year by All About Cookies found that 1 in 4 internet users who are using public Wi-Fi networks regularly, encounter a security issue. 

Why do these security issues occur? Because unsecured networks leave themselves vulnerable to cyber criminals who can sneak in using free tools and technical know-how to steal sensitive information from users. 

Things like passwords, banking information and other personal data can all be used by cyber criminals for identity theft. 

Despite there being many security warnings out there for using this type of Wi-Fi network, many people deem the potential security risks to be outweighed by the convenience and habit of being connected. 

So what can you do to keep your information safe and secure while out and about and online? 

Is it safe to use public Wi-Fi?

Let’s look at a few of the security issues that come with Public Wi-Fi. 

Lack of Encryption

Public Wi-Fi networks often lack encryption. This means that if you send data from your device using the internet, it is in danger of being intercepted. You should avoid sending sensitive data like passwords, banking information, even personal messages using public Wi-Fi networks. 

At the point of connection, you might see a warning message stating that the Wi-Fi is unsecured, or that it uses deprecated encryption. This means that the network uses standards that are lower than industry standards. Using your device to send personal information and data on this type of weak Wi-Fi connection puts you at risk of having your online security compromised.

Fake Wi-Fi Networks

You’ve probably heard about encryption problems, but what about ‘Evil Twin’ networks? This is when an online attacker sets up a hotspot that mimics a genuine local network, luring people in so that it appears legitimate, thus tricking users into connecting. Think ‘Free Airport Wi-Fi” or something similar. 

Whilst this is not common, if your unprotected device connects to this fake network, the online attacker can steal the data being transmitted – Like passwords, login details, and banking information. 

While you’re unknowingly connected to this rogue network, you can be unwittingly tracked across your online journeys, with the hacker able to intercept session cookies. These are small pieces of information that websites use to remember you after you’ve visited. If a hacker or online attacker gets hold of these session cookies on an unsecured network like theirs, they can use them to impersonate you online on the websites you logged into – Like your social media accounts or online banking.

This leaves you susceptible to identity theft through having your emails or online banking being hacked. If you must connect to an unsecured public Wi-Fi network, avoid using any personal information. This means not accessing your bank account, transferring money, or buying things. All of these transactions use extremely sensitive information. Basically, avoid sending any data that you wouldn’t want to be intercepted. 

Can you spot a fake hotspot?

It’s tricky but there are a couple of red flags to look out for when connecting to public Wi-Fi networks which could signal that it’s not a legitimate network. 

Error messages or certificate warnings – These messages could alert you to ‘Evil Twin’ hotspots, but equally there may be no signs whatsoever. Unfortunately, anyone can set up a Wi-Fi hotspot or network, and if there are no error messages or certificate warnings to report then there’s not really a discernible way you can identify what is safe and what isn’t. 

If you are in a public place like a hotel or a cafe, then always ask a member of staff for the exact name of the Wi-Fi network. That way you will avoid any impersonating networks. 

Also try to use networks that are password protected. These do tend to be safe than open, unsecured networks. It’s not a fail-safe guarantee, but it does help reduce the chances of online attackers and hackers lurking on the network. 

Is There a Safe Way to Browse on Public Wi-Fi Networks?

Use a VPN

If you are insistent on using public Wi-Fi networks, then the best way to stay safe and minimise online security risks is to use a Virtual Private Network, or VPN.  Even if someone was to be monitoring your connection, the VPN stops your information being visible, acting as a secure tunnel which keeps your data private and encrypted when being sent and received. 

USing a VPN means that regardless of how trustworthy the Wi-Fi network that you’re connected to is, your data is on its own virtual private network within that, keeping it hidden and safe. 

When choosing a VPN, make sure you are choosing one that has good reviews and is trustworthy and safe. 

Limit Sharing of Personal Information

Many public Wi-Fi networks want to gather as much information on you as possible and will ask for items of personal information when you try to log on. Things like email address, full name and home address are all things you should try to avoid sharing. Networks don’t actually need this information in order to provide you with the Wi-Fi so try entering alternatives like ‘No Thanks’ as your name and [email protected]’ instead of your real email address. 

Hopefully you’ll still gain access to the network, without putting yourself and your personal details at risk. 

Does Your Business Provide a Public Wi-Fi Network?

If you run a business and provide a Wi-Fi network for your guests, then you may be concerned about the online safety of your customers and service users. If this blog has got you thinking about the potential risks your clients could be facing, then get in touch with our Wi-Fi experts here at Geekabit. 

Using our Geekabit managed Guest Portal Software for your business means you can run a Guest Wi-Fi network for your customers with a bit more security all round. 

Contact us today to find out more. 

by admin
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Broadband Hardware Home Network Home Office Home WI-Fi Network Router Security Wi-Fi Wi-Fi Advice
Is Your Broadband Router Open to Hackers? Survey Says Yes 

Broadband Genie, the independent UK comparison service for telecoms and broadband, have published a new survey revealing some pretty shocking statistics when it comes to internet safety. 

3,045 internet users were surveyed between the 1st January and 26th April this year, revealing that:

  • 89% of respondents have never updated the firmware of their home router 
  • 86% have never changed the device’s administrator password 
  • 72% have never changed their Wi-Fi password
  • 75% have never checked to see what or who is linked to their router
  • 52% have never changed or updated their routers settings

Are you guilty of any of these? No shaming from us, but let’s take a little look at why ignoring these things when it comes to your router and security isn’t a great idea. 

Why should I change my router from the default password? 

If you leave your router set to the default password, it could allow hackers to identify which make and model of router you are using and work out the password.

Thankfully, many ISP’s supply long, randomised passwords with no real structure, making it harder to identify.  

Do I need to update firmware on my router? 

Many routers that come as part of a bundle directly from your ISP are thankfully set up to auto-update their firmware – Meaning you, the customer, don’t have to actually do any specific actions in order to keep your device up-to-date. 

However, it’s probably a good idea to check with your broadband provider to confirm this is the case.

And don’t forget, many security and firmware updates are done at night – So don’t switch your router off overnight. 

If you have purchased your router separately from an ISP bundle, then you may be required to carry out this action yourself to check for recent firmware updates. Remember that not all firmware updates are particularly accessible or easy to find, so you may need to seek support from the manufacturer. 

It’s vital not to leave security vulnerabilities unpatched – And even some relatively modern pieces of kit could be susceptible to security risks. 

What’s the reason behind people not changing their router password?

The survey respondents who had answered that they had never changed their router’s factory settings were then asked why they had not. The answer that 75% of those surveyed gave was that they didn’t know they needed to change it. 

Your router is the single most important security device in your home network

It’s often the case that the router is the most important device in your home network when it comes to internet security. 

Changing your router’s password from the default to a strong alternative protects your network, particularly if the password from your ISP is not properly randomised or ineffective. 

It’s a good rule of thumb to assume that your router does not come secure out of the box. And if consumers are unaware of the risks, then clearly more awareness needs to be raised surrounding these security risks. 

That’s where the Product Security and Telecommunications Infrastructure Act comes in. 

The Product Security and Telecommunications Infrastructure Act

On the 29th April 2024, the Government brought in the Product Security and Telecommunications Infrastructure Act. This includes their new Secure by Design policy, which means that device makers (retailers and manufacturers) that fail to comply can be hit with financial penalties. 

Changes include:

  • The banning of easily guessable default passwords (like ‘admin’ or ‘12345’) so that vulnerabilities and hacking are prevented
  • The prompting of users to change the default password
  • Improved support for security issues by supplying contact details of manufacturers so that bugs and issues can be dealt with 
  • The requirement to state how long related network products will be supported by security patches (firmware updates)

These changes don’t just apply to routers – They also cover smartphones, televisions, games consoles, internet-connected fridges and other smart home devices such as doorbells etc. 

Are you confident that your router is secure? 

by admin
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Wi-Fi Wi-Fi Advice Wi-Fi Help Wi-Fi Issues Wi-Fi Problems Wireless Network
Why Does My Wi-Fi Randomly Stop Working?

And more importantly, how can I fix it? 

There’s little more frustrating than your Wi-Fi going down. Whether you’re working from home and mid Zoom, streaming your favourite show or gaming with friends – If your Wi-Fo goes down it’s an urgent problem to solve as soon as possible. 

Much like a power cut, when there’s no Wi-Fi we really feel it’s absence. And much like flicking the light switch on and off, we head straight for the hardware when we’re trying to figure out what the problem is. 

What to check on your hardware when your Wi-Fi stops working

  • Are the router and any other units plugged in and switched on – Are the lights on? 
  • Is every relevant cable properly connected?
  • Are any external antennas linked to the router fastened correctly?

Checking for disconnected cables that have been unplugged, disconnected or damaged could be a straightforward fix for your Wi-Fi woes.

If it’s an intermittent problem, then look for a ‘strangled’ cable. This is a cable that might be getting squashed underneath furniture or has perhaps been nibbled by a pet. 

If you’ve checked all the cabling and hardware and things look okay – What’s next?

How to check if it’s a Wi-Fi problem when your internet connection goes down

If everything is powered-on hardware wise, then the next thing to check is your Wi-Fi and whether the signal is being broadcasted. Find a device and try to connect to your Wi-Fi. 

  • Is your network being broadcast – Is it in the list of possible networks to connect to?
  • Can you connect to your network on the device?

What to do if your network is not being broadcasted or you cannot connect to the network

If one or neither of these things is happening, then the problem could be with your wireless source. You could try resetting the power on your equipment ie. turn your router off for 30 seconds and then turn back on again. 

You may even need to replace your router. If yours is leased from your Internet Service Provider (ISP) then get in touch with them to see if they can either help reset it remotely or get you a replacement. 

What to do if your network is being broadcasted and it says you’re connected, but you still have no internet connection

If you can see that your network is being broadcasted and you are able to connect to it, then check the signal strength in various locations (ie. where you need a connection).

What should my Wi-Fi signal strength be? 

In an ideal world, your Wi-Fi signal would be above -68 dBm.

For general internet access (not voice or video calls) then you could probably manage at -72 dBm. 

Anything below that level would probably cause problems, and you would likely need to be considering alternatives to solve your signal coverage issues. 

These alternatives could invoice:

  • Additional access points
  • Extender / mesh extender

Be cautious with signal extenders – These should only really be used as a last resort. This is because in order to keep the wireless link between the extender and main router, they use up considerable bandwidth. 

You could instead try a tri-radio router and implement multi-radio extenders or mesh nodes. This could enable you to use one channel for your network and another for end device access.  

How to measure your Wi-Fi signal

To measure your Wi-Fi signal and check if you have enough coverage, there are a couple of ways to do this. 

Measuring Wi-Fi signal on a laptop

If you have a laptop, you can check the stats of your wireless interface, or install a wireless measuring tool, like WinFi Lite. 

Measuring Wi-Fi on a smartphone

If you have an android smartphone, you can install a wireless signal measuring app, like “WiFiman”, or if you have an Apple device, you can install the “Airport” app and use it to scan the signal strength.

Measuring Wi-Fi signal strength

Using the tools above, you will be able to not only measure your own network but also neighbouring networks and how they are affecting yours.  

It’s nigh on impossible to be unaffected by an external 2.4 GHz network. If you can, try to use the 5 GHz spectrum. This network has more channels for you to use and thus a lot fewer interfering networks, even in residential areas. 

Bear in mind that in locations like apartment complexes, even the 5 GHz spectrum can become congested but is still generally the better option. 

An even better option would be the 6 GHz channel, but it’s likely that your devices will no longer support it in the not so distant future. 

If your Wi-Fi coverage seems fine, it could be your network usage causing internet problems

If your hardware looks okay, your network is broadcasting and you can connect, and your coverage looks good, then it’s time to consider your network usage. 

At the time you were experiencing internet problems, consider

  • How many people were connected to your network
  • What they were using the internet for 

It’s quite likely that your router wasn’t built for the demands of multiple video conferencing calls on your work laptop, a show streaming on Netflix, plus online games being played on the iPad. 

That’s a considerable amount of traffic for it to process and could cause things to get a bit unpredictable connection wise. 

If this is a common usage demand, then it may be time to speak to you ISP and see if you can upgrade your router and package. Think about whether it would be worth upgrading to hardware that supports Wi-Fi 6.

You could also consider installing additional access points to help ease the burden on the main router. 

Another potential solution is to skip the Wi-Fi element altogether, and plug your device into the router via an Ethernet cable. Hint: THis is also a great way of testing whether the issue lies with the internet connection itself or how the Wi-Fi signal is being transmitted. 

‘I’ve tried everything and my internet still won’t work!’

Okay, we get it, by this point you would be really frustrated. You’ve checked the hardware, you’re connected and coverage is fine, network usage is low – Yet there are still network problems! What else could be causing your internet connection to be unreliable and unpredictable? 

It could be wireless interference issues. 

Many routers we use in our homes support only 2.4 GHz communications. The problem with using that range is that many other manufacturers use those channels for other pieces of equipment because it’s cheap and long ranging. 

Things that could be interfering with your Wi-Fi signal are:

  • Baby monitors
  • Wireless video security cameras / doorbells
  • Microwaves
  • Motion detectors as part of an alarm system

These are just a few common examples, there are many others that use the 2.4 GHz band and could cause interference problems. To get a full picture of what’s going on, you could need a spectrum analyser.

There are of course other possible forms of interference as well. Where is your wireless router located? You should avoid:

  • Shutting it in a cupboard
  • Placing behind a large bit of furniture
  • Too much metal close by (cabinets, fridges, etc)
  • Mirrored windows 
  • Painting walls with magnetic or metallic paint

We have a whole article on how to avoid interference – You can check it out here. 

Could it be your naughty neighbour? 

As we must consider all possible options – Could it be that your neighbour is doing naughty things to your internet connection? 

Unfortunately, it is a possibility that your neighbour is deauthenticating your network. This means they are using external wireless equipment to pose as your network and then start sending deauthentication packets to your users. In other words, telling devices that are connected to your network to get off every time they leave and try to reconnect.

It’s very hard to catch this happening unless you have the proper knowledge and tools. Fortunately, some access points can detect these attacks and report them like cloud-based solution access points.

Is there anything else that could be causing my Wi-Fi problems?

So far we’ve checked:

  • For hardware problems
  • Whether your network is being broadcasted
  • Whether your Wi-Fi is transmitting a signal
  • How strong your Wi-Fi signal is / coverage
  • Network usage
  • Wireless interference
  • Naughty neighbours

That’s a pretty comprehensive list. If none of these are causing your internet problems, then it could be the integrity of your internet connection. 

How do you check the integrity of your internet connection?

Use one of your devices to check to see if you are getting an IP address. This is something you could try first, but if you checked the connection using an Ethernet cable (for example, a desktop computer that’s connected directly to the main internet connection (router) via cable) and everything was fine then your main internet connection is unlikely to be the issue. 

Things to check:

  • Do you have an IP address?
  • Can you ping your gateway?
  • Do you have DNS?

If you don’t have an IP address:

Have a check of your network stats and verify if you have a proper IP address. If you don’t, then try to register again to your home network. To do this you can simply just restart your router. 

If that doesn’t work, then try resetting your DHCP server. Most of the time, it’s to do with the home router. If you’re not using a router, then whatever you are using – restart that. 

If restarting it doesn’t work then check your DHCP configuration or give your ISP a call. 

If you do have an IP address:

If you can see that you do have a proper IP address, try to ping a public site like google.com. If that fails, try to ping a well-known public IP address like 8.8.8.8. 

If that works, then there may be an issue with the DNS that you have configured so you could try using public DNS servers, like 8.8.4.4 or 8.8.8.8. 

If a ping to a public IP address fails, then that indicates that the problem is either in the path between your home router and the ISP or something in the ISP itself.

It’s not you, it’s them

Sometimes it’s not anything to do with any of the potential problems we’ve discussed above. Sometimes it’s a problem with your Internet Service Provider and there is simply an outage on the service that you are trying to access.  

This can be for a few different reasons. 

Perhaps you have been disconnected because your street or building has a problem in the distribution panel. A cable could have been cut or damaged somewhere in the network during construction or roadworks or something similar. 


It could also be a problem with the ISP infrastructure. If they are experiencing issues in their client management system, then this would stop you accessing the service. 

If you’ve tried all of the above and nothing has helped, then it’s probably time to give your ISP a call and see if the problem is their end of things. 

Good luck! 

by admin
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