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Confusing UK Broadband Terminology Found By ‘4th Utility’ Survey

Internet Service Provider 4th Utility published results of a new survey last month, reporting that among the 2000 respondents there was a major lack of understanding of vital broadband terms amongst consumers. 

4th Utility is an ISP who is currently in the midst of deploying a gigabit speed FTTP (Fibre to the Premises) network to large residential buildings and UK homes. Despite the fact that the term ‘full fibre’ is widely used and that the service is ‘being used by most UK households’, surprisingly their recent ‘Great British Broadband Survey’ found that just 1 in 5 residents actually know what that means. 

What Does ‘Full Fibre’ Broadband Mean?

Just in case you’re one of the 1 in 5 who aren’t sure what full fibre broadband refers to, full fibre broadband means that your home is directly connected to the exchange using fibre optic cables. 

Standard fibre cables are connected to your home via a street cabinet (so fibre cables from the exchange to the street cabinet and then different cables from the street cabinet to your home). This service uses older copper cables to connect to your home, which are an older technology and less reliable than fibre cables.  

28% Have Adopted Full Fibre Network, Ofcom Says

Whilst 4th Utility claims that full fibre is ‘already being used by most households,’ Ofcom says differently. 

Full fibre might be available to most UK households, but not all those who are able to adopt the service have done so. According to Ofcom, only 28% of households able to get a full fibre network have adopted the service. 

Coverage is not the same as take up! 

Is Broadband Baffling?

Despite the slight confusion about full fibre coverage and take up, the fact remains that many consumers are bewildered about broadband terms.

Some respondents said they still weren’t sure what full fibre meant, even after they had had it explained to them. 20% of the 2000 people surveyed said they weren’t sure whether they had the service in their home after having it explained to them, 25% said they didn’t have it and the remaining 45% said they did have full fibre in their home. 

Let’s run through some of the other terms that the respondents found confusing, as well as their meanings.

What is Bandwidth?

Only 9% of the respondents knew what bandwidth means. Network bandwidth is a measurement indicating the maximum capacity of a wired or wireless communications link to transmit data over a network connection. 

Bandwidth specifically refers to the capacity at which a network can transmit data. For example, if the bandwidth of a network is 60 Mbps, it implies that the network cannot transmit data faster than 60 Mbps in any given case.

What does FTTP mean?

FTTP stands for fibre to the premises and is a type of fibre optic broadband. FTTP is supplied by fibre optic cables from your local internet exchange — a physical location where network providers transmit internet data — directly to your business’s premises.

What is meant by ‘Superfast’ broadband?

Superfast broadband is a broad category of speeds, running from 30Mbps to 100Mbps. The faster your broadband speed, the faster you can download files, movies and games.

Superfast speeds usually reach homes via a part-fibre broadband connection, which uses fibre-optic cables up until the local street cabinet, and then copper phone lines for the final leg of the journey to your home.

Some form of superfast broadband is available to 97% of the UK from the majority of internet service providers, and in many cases is actually more affordable than slower, old-fashioned ADSL connections, especially if you happen to be out of contract on an ADSL package.

Some full fibre deals will offer superfast speeds too, but they come with the capability to boost your speed much further – all the way up to 1Gbps.

What is ‘Ultrafast’ internet?

Ultrafast broadband is generally considered any broadband connection that supplies 100Mbps or faster.

The telecoms regulator Ofcom defines ultrafast as “broadband which offers download speeds of at least 300 Mbps”. However, some providers that use the ultrafast broadband term don’t offer those speeds.

Several broadband providers use the term ‘ultrafast broadband’ to refer to their top-end broadband packages. However, providers use different technologies to deliver their broadband services to your home, and as a result the speeds they can offer also differ significantly.

It can sound confusing, but the general rule of thumb is, that if a provider is labelling a package as ultrafast broadband, it’s one of the fastest packages they provide. 

The fastest broadband you can get might not necessarily be the fastest broadband available on the market. It might not even be the fastest broadband your next-door neighbour can get. If you’re not sure what types of broadband are available where you live, you can check to see what the fastest broadband in your area is with the Uswitch postcode checker.

What does Internet of Things mean?

Just 8% of the people surveyed knew what Internet of Things (IoT) meant. The term IoT, or Internet of Things, refers to the collective network of connected devices and the technology that facilitates communication between devices and the cloud, as well as between the devices themselves.

Key Findings of 4th Utility ‘Great British Broadband Survey’

Let’s take a look at some of the more interesting findings from 4th Utility’s recent survey. 

What utility nightmare do Brits fear the most? 

  • 30% feared a boiler breakdown as the biggest utility nightmare
  • 23% were worried about a water leak
  • 13% were concerned about a total blackout causing utility problems
  • 12% of those surveyed considered a broadband outage as a utility nightmare

Slow internet causing household arguments

20% of respondents reported having slow internet at least 3 times per month, and 1 in 3 said it happened twice a month. Over half of those surveyed (51%) said that slow Wi-Fi caused heated arguments in their household, happening to 3 in 10 people a few times a month, or more. 

Over 50% of those surveyed said that they have broadband speed issues, with 14% of those saying it was a weekly occurrence. However, the root cause of those speed issues seemed to be challenging to identify, with 7% of respondents saying they thought that not turning their router off at night was the reason for their problems…

What do UK residents pay for broadband?

Of the 2000 people surveyed, nearly half said they pay over £30 per month for their broadband connection. 1 in 10 people said their broadband bill came to £50 or more per month. The average price for broadband per month was £33.52 for UK households. 

Broadband Bewilderment is Nothing New

Here at Geekabit, we might be experts at all things Wi-Fi and wireless connectivity, but even we can sympathise with people getting confused over all the acronyms and terminology when it comes to broadband. It’s no wonder consumers feel a bit baffled. 

It’s not a new problem, and it doesn’t help that those in charge (regulators and government) seem to like to change the definitions of things fairly often. 

The threshold for ‘superfast’ broadband and download speeds has changed from 24 Mbps to 30 Mbps+ (to match with the EU). And with ‘ultrafast’ speeds on the scene, the speed of ‘superfast’ may be questionable anyways.  

Many in the Wi-Fi industry think of ‘ultrafast’ broadband as being 100 Mbps+, whereas Ofcom defines it as 300 Mbps+, so no wonder consumers feel confused at all the jargon. 

Often the best course of action is to look at what services are available to your premises, and then compare the advertised speeds from different providers. At the end of the day, even if you don’t know all the lingo, all you need to ensure is that you have an internet service that works, at the speeds you have been promised. 

New Ofcom Guidelines to be Introduced Later This Year 

Perhaps most annoyingly, some ISP’s use terms like ‘fibre’ broadband and ‘full fibre’ when it’s not strictly the truth. For example, using the term ‘fibre broadband’ to describe connections like FTTC (Fibre to the Cabinet) when it’s actually slower, hybrid-fibre connections. 

Ofcom’s new guidelines will mean that ISP’s will only be able to use terms like ‘fibre’ and ‘full fibre’ broadband when their network actually brings fibre optic cables all the way to your home (ie. FTTP/B). These new guidelines should help make things clearer for consumers, and will come in later in 2024. 

by admin
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Broadband Home WI-Fi Wi-Fi Wi-Fi Issues Wi-Fi Problems Wireless Network
Is an Everyday Household Item Slowing Down Your Wi-Fi?

Whether you rely on your Wi-Fi to work, stream Netflix or game, one thing we can all agree on is that there is nothing more frustrating than slow, buffering Wi-Fi or internet blackouts. Frozen zoom calls, ‘Something’s gone wrong’ error messages in the middle of binge-watching your favourite series or letting the team down mid-battle could have you tearing your hair out in frustration.

These days, having a strong, reliable, fast broadband connection is vital. And often, we don’t realise quite how much we need something until it’s not working effectively or completely gone. 

But what if one of your everyday household items was the cause of your Wi-Fi woes? Here are some commonplace things that you likely have around your house that could be causing your internet issues – And things you can do to help overcome them. 

Can concrete cause Wi-Fi problems? 

Obviously, there’s nothing much you can do about the actual structure of your home, but if it’s full of thick concrete walls then you may experience problems getting Wi-Fi throughout your property. It’s a tough material that’s difficult to penetrate, meaning your network coverage could struggle. 

This could result in a lag in signal or some rooms being in a deadspot. 

We’re not suggesting taking a sledgehammer to your walls – But you can carefully consider where you are placing your router for optimum coverage. You could also look at whether extenders could help your signal reach parts of the house that the signal can’t get to. 

Can metal interfere with my Wi-Fi?

Metal is another dense material that can negatively affect your Wi-Fi speed. Using metal structurally could inhibit the strength of the signal you are transmitting. Likewise, too many metal household items (like blinds) or decorative items (e.g. wall art) could cause issues with signal reaching your devices. 

As above, thinking carefully about where you place your router can imrpove things, and extenders can be used to access those hard to reach places. 

Can plaster and drywall affect my Wi-Fi? 

Most if not all houses will have elements of plaster and drywall. Thankfully, it doesn’t interfere with signal as much as concrete does so there should be less signal lost. 

Could the ceramic tiles in my house cause internet issues?

Ceramic tiles are a popular choice in our kitchens and bathrooms. Unfortunately, this material can disrupt Wi-Fi signals in your home. Ceramic tiles also tend to be coupled with other disruptive material like plaster and drywall mentioned above, which can cause even more interference to your Wi-Fi.  

Placing your router somewhere central in an elevated position can help to combat some of this Wi-Fi interference. 

Are my Low-E windows causing Wi-Fi problems?

Every house has windows – But a certain type can cause problems with your Wi-Fi. Those conscious of their energy consumption and trying to reduce how much energy is lost by installing Low-E (low emissivity) windows could unfortunately result in problems with their Wi-Fi instead. 

Low-E windows have a metallic film on them to help reduce energy consumption, which also means they can absorb or interfere with Wi-Fi signals. So they could be great for your energy bills but not so great for your internet connection. 

Do mirrors interfere with Wi-Fi signal? 

Mirrors have a thin coating of metal behind the glass which together can cause enough electromagnetic interference to disrupt your Wi-Fi signal. Especially if your house is adorned with lots of mirrors! 

The level of disruption depends on how big the mirrors are and how many you have. 

Is water the reason my Wi-Fi is slow?

Water can hinder the passage of Wi-Fi signal, so things like fish tanks and even people can make your connection weaker by the time it reaches your device. 

This can have a big impact on how well your devices connect to your Wi-Fi and thus how effective they work. 

Can my furniture cause internet problems? 

Do you have pieces of large furniture in your home? A house full of big, thick furniture could struggle with less stable internet. 

Experiencing signal disruption is more likely if you place your router too close to any large items of furniture – Try to choose a an area that is unobstructed and in as open a space as possible.

Could my household appliances be disrupting my Wi-Fi?

Houses are full of white goods, and unfortunately these can cause a weak Wi-Fi connection. Appliances like microwaves and dishwashers emit their own radio waves, so it’s a good idea to place your router well away from them. 

You might even be able to salvage a weak Wi-Fi connection by moving your router away from appliances like this. 

Got Wi-Fi Issues In Your Home?

If you are facing some Wi-Fi troubles in your home, then try these top tips to try and mitigate any interference from household items. 

  • Don’t tuck your router away in a cupboard, out of sight or surrounded by furniture. 
  • Find a central location for your router so that it stands the best chance of reaching every corner of your home
  • Deploy your router in an elevated position to help transmit that signal 
  • Avoid installing your router close to bulky furniture
  • Thick concrete walls are not your router’s friend – Try not to place your router near them 
  • Water (think fish tanks, water tanks, even people) absorb the signal and can interfere with how effectively your device can connect so deploy your router away from these things
  • Kitchens are full of white goods (microwaves, dishwashers etc) which emit their own electromagnetic waves, so don’t put your router in this room if you want it to work at it’s optimum  
  • Try to avoid placing your router near large mirrors or windows. If you are considering Low-E windows, think carefully about whether this could affect how effective your Wi-Fi is
by admin
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5G 5G survey Enterprise 5G
Enterprise 5G: What You Need To Know 

You may be wondering what 5G means for enterprises. You may well have googled it and landed here! The prevalence of 5G will help to empower businesses – Allowing them to create new experiences and connect in more inventive ways.. 5G will help to change how we work and how we play as well as providing the solution for many problems. Some of them we might not even know about yet! There is a constant buzz in the air surrounding 5G and the excitement of all the possibilities it brings. It might also be causing a bit of FOMO – Businesses will not want to be the ones left behind. 

 

5G is quite often used as a backup for 4G – But those days may soon be over. Businesses will need to start considering using 5G as their primary mobile network, as well as the possibility of using it or their wireless environment – Negating the need for office wiring. 

 

Transformation is happening across all industries – As it tends to do with the introduction of new technology. An ever-changing world! 5G could well be the latest key when it comes to boosting the ambition of your business and increasing the confidence of enterprise customers. 

 

There are 3 main take homes when it comes to Enterprise 5G:

  • This year, the investment in 5G looks strong in enterprises across industries
  • Confidence in the ability to implement 5G successfully is low (only 25% of enterprises feel very confident about effective implementation)
  • Sustainability needs must be met by 5G providers and IoT use

 

The level of current and future spending on emerging technologies is looking healthy, yet there are some significant challenges that industrial 5G needs to overcome. With only a quarter of enterprises feeling confident in their ability to implement 5G successfully, it is vital that 5G providers can help enterprises to get set up. 

 

So what do our 5G providers need to know? Well they need to know what enterprises are thinking when it comes to 5G implementation in order for them to become trusted business partners. 

 

There are several key insights that need to be considered for Enterprise 5G. 

 

Adoption of 5G is not guaranteed


Just because the intention to invest in 5G is there, doesn’t mean it’s a given. The future looks bright in terms of enterprises adopting emerging technologies over the next few years, with investments likely to rise.  The intention to invest in 5G is highest amongst enterprises adopting new technologies. 17% have already invested, and 56% plan to invest in the next 1-3 years. Only 12% are not planning to invest whilst they monitor technological changes.

It seems that organisations are mostly interested in 5G for its use in helping them to meet their sustainability goals as well as improving supply chain management.

This doesn’t mean that 5G implementation is guaranteed. Indeed, just because 5G is becoming more mainstream, doesn’t mean that all organisations are going to stay receptive to it. Asian companies planning to invest in 5G is actually down 10% in comparison to last year.

 

Enterprise 5G Vision Becomes Defensive

 

The mindset towards 5G and IoT is prizing efficiency and optimization instead of entering adjacent markets and driving top-line growth. The top priority of enterprises when it comes to IoT is operational efficiency. Similarly, less enterprises want to spend on IoT for new products and services. 5G application uses for VR and AR seem to be diminishing.

We also need to look at Environmental, Social and Governance consideration as although these are fueling interest in 5G, they are also necessitating new demands on tech providers. Sustainability is a hot topic at the moment, and almost 50% of businesses don’t feel their sustainability needs are being met by 5G vendors.

 

New ways of buying and deploying 5G are well received by enterprises

 

Enterprises seem very receptive to 5G solutions, with over three quarters of businesses interested in using private networks to support the implementation of 5G. Furthermore, 50% of businesses thought that purchasing private network capabilities was an important 5G investment strategy. The reasons being that it provided more control of their network and improved reliability.

It would seem that the lack of confidence in 5G implementation could lead to businesses purchasing 5G through a MVNO (mobile virtual network operator). This implies that the relationship between telecommunications operators and enterprise customers could be in jeopardy. They need to ensure that 5G offerings are offered with easy market strategies.

 

Focus on 5G’s relationship to other technologies, with less attention on cyber risks

 

It looks like one of the top priorities for businesses is looking at the relationship of 5G with other technologies. It would be beneficial for enterprises to receive ongoing information and education on emerging technologies and how they relate to each other for their business needs. Not understanding the relationship between 5G and other emerging technologies could cause challenges.

Rather incredibly, less than a quarter of businesses viewed reducing the risk of cyber threats a priority in terms of IoT and 5G. We cannot stress enough how vital it is for enterprises to design their 5G and IoT deployments with security in mind. This is not a blind spot that can be ignored.

 

Telecommunication operators are falling behind network vendors



Enterprises are supporting their 5G deployments with their technology and telecoms providers, often following selection criteria based on price. Pricing seems to even come above the speed of execution.

It seems that enterprises don’t just want a technology supplier – They want a transformation partner. And who the experts are in this area is fairly evenly split between application and platform vendors and professional services firms. Hot on their heels are network equipment vendors! Less than a fifth of enterprises view telecommunication operators as experts in digital transformation. Whilst trusted as IoT experts, they need to prove their ability to deliver new connectivity transformations.

 

Ambitious ecosystem strategies for enterprises

 

Enterprises are wanting to take advantage of new technologies and ecosystem collaboration is one route towards these new skills and knowledge. Much of their 5 year growth is based within business ecosystem collaboration. There is a growing emphasis on developing cross-sector partnerships as well as shortening the time between new products and services, and revenue. These are ambitious drivers of ecosystem strategies.

Perhaps the most important takeaway from all this is that nearly three quarters of businesses are prioritising suppliers that can offer the relevant ecosystem relationships as part of their 5G capabilities. This means that any 5G provider needs to meet their customers needs and expectations by tapping into these fast-changing corporate ecosystems.  

 

 

Get in touch

 

If you’re struggling with wired broadband, and not getting the reliable internet connection you need in your business, then 5G could be a fantastic option for you.

 

It can feel like a big jump to give up on your wired broadband connection and opt for 5G – Which is where our Cell Coverage survey comes in.

We can tell you exactly whether 5G broadband would work for you, and which network would be most reliable.

 

Give our Wi-Fi experts a call or email us today!

 

by admin
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Garden WiFi Hampshire Home Network Home WI-Fi Outdoor Wireless Network
How do I get reliable Wi-Fi in my garden? 

Hello Spring heatwave! Hampshire, as well as other parts of the UK, have been treated to a bit of a March heatwave this week with sunny days that are feeling really warm. Finally! And now that many more of us find ourselves working from home more often, we wouldn’t be surprised if you’re trying to figure out a way to get all your gear out into the garden and Wi-Fi working well. 

 

Whether you’re soaking up the sun during Zoom meetings or attempting to escape the same 4 walls with some fresh air whilst answering emails – You’re going to need a strong, reliable Wi-Fi connection in your sun-soaked Hampshire garden. 

 

And no, it’s not okay to steal your neighbour’s Wi-Fi – Even if you know their password!

 

So, if you’re trying to make the most of the sunshine that Hampshire currently has on offer, then here are our top tips for getting strong, reliable Wi-Fi in your garden. 

 

Use an Access Point


Our first recommendation would be to run an ethernet cable out to the garden area and install a new access point. 

 

Many of our Hampshire based clients have homes where this option has worked really effectively. There are other options (see below) but this would always be our preference and recommendation when being asked how to get Wi-Fi in your garden. 


Where is your router? 

 

Is your router in the best place? You could try moving your existing router to see if a change of location improves the signal you get in your garden. 

 

We’ve visited many Hampshire homes where the router has been situated at the front of the house, most commonly in the front room next to the smart TV or telephone. This location makes it unlikely for the signal to be able to reach your back garden. 

 

Consider where you access the internet the most, and whether you could move your router to a different location that would work for both the house and the garden.

 

Extend your Wi-Fi range with a repeater 

 

If the range of your router won’t reach the garden from a suitable location inside the house, then there are ways you can extend it. A repeater is one possible solution, and works particularly well in larger homes. Some of our Hampshire based clients have found that a repeater has solved their Wi-Fi woes when it comes to getting a reliable signal in the garden. 

 

The pros – By placing a repeater in range of the garden, you can make your Wi-Fi go further. It’s cost effective and easy to configure. 

 

The cons – It works by mimicking your existing network and creating a new one. You would have to manually change the connection on your device when you move between the garden and the house. This option can also half your bandwidth, resulting in slower internet speeds.

 

Extend your Wi-Fi range with an extender

 

By using an extender, you can extend the range of your router by plugging it in at a position where it will provide coverage to your garden. 

 

An extender is cabled and takes internet signal directly from the router and emits it from a better location. Despite being slightly more expensive and a bit more complicated to configure than the repeater, our resident Wi-Fi expert says, 

 

“One of the biggest benefits of an extender is that it is connected using a wired connection, so there is no need for a wireless signal to operate it. This also means that the bandwidth stays at its full potential.”

 

We’d recommend that you consider calling in the experts if you’re considering this option – And we reckon our clients that are currently enjoying Geekabit installed Wi-Fi extenders in their sunny Hampshire hotspot would say the same! 

 

Mobile Tethering

If your smartphone has good reception outside, then you can use its Wi-Fi hotspot and tether that to your laptop or other device to use its connection. 

 

However, it’s worth bearing in mind that the data you use will come off your monthly allowance, and if you go over it can be rather a costly mistake.

 

This option is probably more suited to those ‘one-off’ moments – Perhaps to tide you over while you wait for one of Geekabit’s Wi-Fi experts to come and sort out a more long-term Wi-Fi connection in your garden. 

 

Get in touch

 

So there you go, some of our top tips on how to get Wi-Fi in your garden so you can enjoy the Spring sunshine whilst working from home!

 

If you’ve tried the options above and still no joy, don’t be afraid to call in the experts! Our Wi-Fi experts are on the other end of a phone call or email and are happy to help get your Wi-Fi working as it should. 

 

We work out of Hampshire, London and Cardiff and are really passionate about getting people the Wi-Fi connection they deserve. 

 

by admin
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Business Wi-Fi Wi-Fi Advice Wi-Fi Design Wi-Fi Interference Wi-Fi Site Survey Wireless Network
How to Give Your Wi-Fi Network a Health Check

You might think that once you’ve got your Wi-Fi network all set up and running, then that’s it done. But it’s not! Having a reliable wireless network involves ongoing maintenance and health checks to make sure that it’s performing at its optimum level.

There are plenty of variables in a wireless network that could change. Things like user demand or changes in the radio frequency that could have an impact. Seemingly simple things like rearranging your office furniture, onboarding new employees or using more applications requiring bigger bandwidth can all be negative factors affecting your Wi-Fi network.

Ongoing, regular surveys can help you catch these changes before they start to cause you too many problems.

So what do you need to do to keep your wireless networking functioning effectively?

 

Monitor New Client Devices

Just as when you are in the design and planning stages, it’s vital to know the number of users that are connected at any one time, and what devices they are connecting to the network with. Your network performance depends on this!

This could likely change with company growth or if your business has seasonal staff where connections peak and trough.

It’s also worth bearing in mind how old the devices are. Older laptops, for example, won’t work so well with today’s modern networks. And vice versa!

You can counteract this by semi-regularly updating your devices to align with your network.

Likewise, if your network was originally deployed a while ago, without being monitored or updated it will fail to work with modern devices to their potential.

You need to also monitor the applications being used and ensure that the bandwidth matches the demand. Organisations like schools that now have a plethora of laptops connecting wirelessly to the school network need to have strong, reliable Wi-Fi. Hospitals also have high bandwidth demand with the ‘workstations on wheels’ that are now prevalent.

The more end users you add to your network, the more bandwidth you will need.

In simple terms – Make sure you are monitoring new client devices. Make it your business to keep track of how many devices are connecting to your network and make sure you can meet the Wi-Fi demand consistently. Your business operations depend on it.

App Usage and Progression

As we all know, technology is constantly evolving. Device manufacturers are always striving for the fastest, most powerful offering to stay ahead of their competitors.

This means that apps and software also move fast to keep up. This constant evolution means that you need more and more data with every update. Thus, the requirements of your Wi-Fi network are likely to change and be modified accordingly.

Wireless is often the first choice – If not the only choice! So you need to make sure your business Wi-Fi offering is up to scratch.

 

Physical Changes in the Office Landscape

You might not think too much about rearranging the office, but this could have a significant impact on your coverage area and how your access points function.

Tweaks like going from open plan to individual offices (or the other way around) will change the way your AP’s perform in your office space.

Interior walls (or lack of them) will affect the radio frequency and how it attenuates. You might be thinking, surely removing partition walls to make an open plan office couldn’t cause Wi-Fi problems. Ut actually it could! The RF will be able to travel further without any attenuating interior walls, meaning it could start contending with other channels and cause interference.

Any physical changes in your office environment need to be surveyed to see if and how it will affect how your Wi-Fi network functions. This means you can make the necessary adjustments before problems arise.

 

Identify Common Causes of RF Interference

Following on from physical changes in your office environment, you need to also be aware of other possible causes of RF interference.

Once possible source of interference on your Wi-Fi network could be noise from neighbouring networks. Other AP’s in range of your coverage area could cause RF interference, especially if their power levels are turned up.

Wi-Fi interference is when you have AP’s that are operating on the same or adjacent frequencies. This can cause interference or contention on these channels, or Overlapping Basic Service Set (OBSS). If your network is experiencing this type of interference, you could see your ability to send or receive data significantly reduce or even completely disabled.

You can also get non–Wi-Fi Interference from devices that use other radio networks. Things like microwaves, monitors, blue tooth or surveillance cameras could all cause interference problems.

 

Your Business Depends on your Wi-Fi Network

If you’ve gone to the effort of designing and planning the optimum network for your business, then don’t waste that work by not monitoring and maintaining it.

Even the best networks will need tweaks and changes over time, to make sure it can keep up with the demands of new users and modern devices.

Regular monitoring or ‘Wi-Fi health checks’ can help identify problems while they’re still small – Allowing you to get them sorted out before they start causing your business serious issues. Don’t wait until the IT department are inundated with calls from frustrated, unproductive employees.

If you think your wireless network is in need of a health check, why not give us a call here at Geekabit? Our wireless experts have the knowledge and expertise to diagnose and solve your Wi-Fi problems, improving the reliability and functionality of your business Wi-Fi.

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Business Wi-Fi Wi-Fi Wi-Fi Advice Wi-Fi Design Wi-Fi Installation Wi-Fi Site Survey Wireless Network
Why Is Network Design So Important for Reliable Business Wi-Fi?

Wi-Fi is no longer a ‘like to have’ when it comes to successful business planning. It’s vital for businesses to have strong, reliable Wi-Fi in order to business processes to run smoothly.

No matter what industry your business is in – Wi-Fi is crucial. Gone are the days when everything could be wired and cabled. Whether you run a warehouse, a hospital or operate out of an office; Your business needs to run wirelessly.

Organisations tend to have an armada of laptops, tablets, smartphones and other IoT devices that require effective Wi-Fi.

So if the need for a good Wi-Fi connection is so prevalent, why are we still seeing so many businesses struggle with their Wi-Fi network?

The requirements can be demanding, and to be successful a network needs to meet those demands. Plug-in-and-go routers aren’t going to cut it unfortunately. Your business network needs more!

So how can you ensure that your network can be relied upon by your employees every day, so they can do their job productively and efficiently?

It all comes down to the design.

What do you need to consider when designing a Wi-Fi network?

Designing your wireless network gives you the chance to translate your business needs into a Wi-Fi network that will work for you and meet those needs.

So what do you need to consider?

Capacity

You need to think about how many devices will require a Wi-Fi connection. You need to be asking questions like how many employees you have, are there people in addition to employees that will need to connect, how many devices are each of these people likely to have and what type of device are they.

Getting to know how much traffic you will likely have will help you to determine how much bandwidth you need in order to meet consumption needs.

If you don’t get the capacity planning right, you could end up with very unhappy employees suffering with slow internet speeds and an intermittent connection. Neither are conducive to a productive work environment!

Something else to consider is how the capacity changes as you move around your site. Do some locations have a higher capacity demand than others? This information will help you to design a network where access points are distributed according to requirements.

Capacity isn’t just important during the planning stage either. It’s something you will need to monitor so that you can identify when more devices are trying to connect and adapt the network accordingly.

 

Coverage

We’ve talked about capacity and how many devices are likely to connect. Now it’s time to talk about where those users need that connection.

Identifying your coverage area allows you to optimise the distance between your wireless transmitters. Getting this right means that you’ll have the right signal strength for the Wi-Fi enables devices trying to connect.

Coverage is split into two – Primary coverage and Secondary coverage. Interweaving the primary coverage area of your transmitters with the secondary coverage of necessary overlaps means that your end users will be able to roam throughout your site without their connection dropping out on their device.

The idea is to find the perfect balance in the number of AP’s you deploy. Too many AP’s not only costs you more money on installation but can also cause interference. Not enough AP’s and you won’t be able to meet your coverage needs.

 

What is the Least Capable, Most Important Device?

It’s important to identify what device is most business critical – And whether that device poses a risk to the rest of your network. You might find that a warehouse scanner, or even an employees laptop, is critical to the needs of the business, but is also the oldest and least technologically advanced device on the network.

You need to identify this device (or devices) and make sure that your network will ensure the device(s) stay online. You can do this by checking the manufacturer specifications and make sure these align with your network offering.

 

Are there any Obstacles on site?

It’s a good idea to walk around your site and identify any potential obstacles to your wireless signal. Sometimes having an actual walk-around sheds more light on potential problems than just looking at a simple floor plan. You need to know exactly how the radio frequency will behave in your specific environment.

Consider things like high or exposed ceilings, columns, large items of furniture, lift shafts, stairwells and even signage.

You should also look to see where access points could be easily installed, and any areas where this would not be possible. This also goes for cabling.

Mitigating the Effects of Wall/ Door Material on Signal Attenuation

In order to mitigate the risks of attenuation, you need to understand what materials could pose a problem to your Wi-Fi signal.

When you are designing your Wi-Fi network, it’s imperative that you identify the physical characteristics of your environment and understand how this can impact your wireless signal.

The amount of signal strength absorbed by walls or doors depends on what they are made from. A rough guide to this would be:

  • Bookshelf – 2dB
  • Drywall – 3dB
  • Exterior Glass – 3dB
  • Solid Wood Door – 6dB
  • Marble – 6dB
  • Brick – 10dB

Having this information specific to your site means you can design a wireless network that works really well.

Call the Experts

If this all seems a bit overwhelming, then call in the experts. That’s what we’re here for! We have all the necessary technology to survey your site and then design and plan a wireless network specific to your business needs. Give our Wi-Fi experts a call today to see how Geekabit can help.

 

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Wi-Fi Woes at Home: Could it be your Router?

Wi-Fi is one of those things that we don’t tend to take much notice of – Until it breaks.

Just like when a power-cut stops our electric, or cloudy water comes out the tap – When our Wi-Fi goes down, we notice! Slow or faulty internet might be one of the most frustrating things of all time. There’s nothing quite as annoying – Whether you’re in the middle of a Netflix binge or an important Zoom meeting.

The last time you thought about your internet probably coincided with one of those moments. Maybe it was back when the first lockdown came in and you were suddenly thrust into a world of remote working. Or when schools were closed and you abruptly and unexpectedly became a teacher and had to navigate an online classroom with your children.

Never have we had to rely on our home Wi-Fi networks like we have the last 2 years. The world still looks like a bit of a scary place right now – Don’t let your home network be an added source of stress.

We might have electricians to sort out our electrics and plumbers to sort out our plumbing – But who sorts out our Wi-Fi in our homes? Here at Geekabit, our Wi-Fi experts are here to help you. Most people get sent a router from their broaband provider, plug it in and hope for the best (no judgement here!). But what about when that’s not enough to provide you with a reliable home Wi-Fi network?

We’re going to take you through the basics of Wi-Fi so you can make sure your router is providing your home with the network you need.

So let’s start from the beginning.

Wi-Fi Standards – What are they?

What we understand as Wi-Fi was only named that after the ability for us to connect to other computers and the internet has long been around.

It started out as 802.11 (The first Wi-Fi standard). Not quite the description you’d expect for such a transformative piece of technology! And certainly not a word that lends itself to the general population of internet users.

So what came next? Along came 802.11b (there was a 802.11a but we won’t go into that). Catchy huh! This was the first major revision of 802.11 which came in 1999 alongside the name Wi-Fi. These numbered standards come from the Wi-Fi Alliance – A global group of technology companies who ensure that anything labelled as a Wi-Fi product has been adequately tested as such.

This means that if you buy a product with Wi-Fi, such as a laptop, and you have a functioning Wi-Fi network, then the 2 will be able to connect. That’s the rule!

In the 20 years since we’ve had more revisions and improvements, taking us through more standards: 802.11b, 802.11g, 802.11n, 802.11ac and 802.11ax. They don’t exactly roll off your tongue do they?

What they have done however, is:

  • Increase the maximum speed
  • Minimise congestion in built-up areas
  • Improve connections when multiple users on different devices are accessing the same network

Wi-Fi Standards and Compatibility

What these complicated names also mean is that even the most technological savvy people don’t have much knowledge about how their home Wi-Fi network actually works. Again no judgement – It’s not your fault!

Without Googling or hunting down hardware – Do you know which of the standards above your home network supports? How about your laptop, tablet or smartphone?

Without also knowing what standard your router runs on, how could you know whether the standard your devices are running on is compatible?

Backward compatibility has its costs. If you have a new router running on the latest standard of 802.11ax, but your laptop is 20 years old with 802.11b compatibility, the laptop can only go as fast as the old standard. It can’t access the benefits of the newer standard that the router supports. Unfortunately, having this laptop connected to the network can cause the whole Wi-Fi system down to its level. For this reason, the default settings on many networks automatically kick off any older devices to stop problems arising for other users.

For this reason, it’s wise to make sure that the Wi-Fi standard that is supported, is common amongst your router and the devices connected to it.

The re-branding of Wi-Fi Standards

Thankfully assessing compatibility will become a lot easier now that the Wi-Fi Alliance has rebranded the Wi-Fi standards.

You might be surprised to find that you are already acquainted with the latest Wi-Fi standards – Wi-Fi 6 and Wi-Fi 6E.

With the branding of these newest standards, comes the relabelling of the older ones. They become:

  • 11 – Wi-Fi 1
  • 11b – Wi-Fi 2
  • 11g – Wi-Fi 3
  • 11n – Wi-Fi 4
  • 11ac – Wi-Fi 5
  • 11ax – Wi-Fi 6

The ones we need to know about and look out for are Wi-Fi 5 and Wi-Fi 6. Simply put – Your home Wi-Fi network will run better if use routers and devices that support the latest Wi-Fi standard.

We mentioned Wi-Fi 6E. This is the latest Wi-Fi standard which arrived this year. This standard, for the first time since the beginning of Wi-Fi, it uses 6GHz. This band is a new section of the radio spectrum which hasn’t been used by Wi-Fi before. This new standard will minimise interference with other networks and help achieve speeds we haven’t seen before.

Where do routers fit into all of this?

As you have seen, there has been a steady stream of Wi-Fi standards since the internet first emerged.

As with most things technological, improvements are constantly being made. We live in a world where there is always the newest device – Faster, more compact, better this, better that. Always competing with what came before it.

You probably replace your phone quite regularly, especially if you are on a contract or plan. Getting an upgrade is the norm! You may also do the same with laptops and tablets, TV’s and other smart devices around the home.

But do you do the same with your router?

Have you ever stopped to think that the router you’ve had since you moved in is stopping all your new devices from working to their optimum ability?

Your smartphone might support Wi-Fi 6, but that’s no good if your router is ten years old! Could your router be the cause of your home Wi-Fi problems? Slow internet speeds, bottlenecks, buffering?

What’s the point in spending thousands of pounds on the latest phone, tablet, laptop, smart TV etc if you haven’t invested in a router – And instead connect all your top-of-the-range devices to a box you got free from your provider when you moved in nearly a decade ago.

It seems pretty obvious now we’ve pointed it out, but so many of us do this very thing. We’re not trying to shame you – the majority of people don’t consider that their Wi-Fi woes could be a result of an older router.

‘I think my router could be causing my Wi-Fi problems – What do I do next?’

Assuming that the connection coming into your home is not ‘dodgy’ then a new router could be the answer to your Wi-Fi problems.

The majority of households have a pretty straightforward set of needs when it comes to Wi-Fi coverage. A simple change, such as a pair of Wi-Fi 6 ‘mesh routers’, could be just what you need to to provide a bit of extra bandwidth and even cover those annoying ‘black spots’. Esepcailly if one of those happens to be out in the garden where you desperately tried to catch a bit of sun whilst working from home during the summer!

For the cost of skipping the latest smartphone upgrade, you could fix the Wi-Fi problems for your entire household.

No more buffering mid Netflix binge. No more dropping out of video calls and online meetings. No more being ‘that colleague or friend’ that causes the tech problems.

This one small switch could be far more beneficial that upgrading your devices or doubling your monthly BT bill.

What if replacing your router could give all your Wi-Fi devices a new lease of life in your home?

 

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Can My Christmas Lights Affect My Wi-Fi?

The 1st December means we can officially start talking about Christmas! December 1st also happens to be National Christmas Lights Day which coincides with many people choosing to put up their Christmas tree (if they haven’t already done so!).

So you fight the knot of Christmas lights that you’ve fetched from the loft, stick on the ‘Christmas is Coming’ playlist on Spotify (thank us later) and flick the switch for the moment of truth – And Bublé buffers as soon as the tree lights up. What’s going on?

There tends to be articles that circulate this time of year about how Christmas lights could be interfering with your Wi-Fi. But is it really the Christmas tree lights that’s causing Mariah to falter on that high note?

If you haven’t put your tree up yet, and you’re a bit of a Wi-Fi geek (like us) then why not do a little experiment to see exactly how much your Christmas tree lights affect your Wi-Fi? Test your internet and download speeds before and after putting up the Christmas tree with the lights turned on.

 

Will my Wi-Fi be affected by my Christmas tree lights?

Let’s face it, no one wants to choose between functioning Wi-Fi and a Christmassy home. People need that bit of festive cheer more than ever this year, but we also need to know we can rely on our Wi-Fi to keep us connected with our loved ones over the festive period (and stream all the Christmas movies…).

There are potential Wi-Fi issues that can arise with Christmas tree lights so we thought it was worth running through a few do’s and don’ts to help avoid any internet interference from happening in your home. But first – what’s the reason Christmas lights could cause internet issues?

 

How can Christmas tree lights interfere with Wi-FI?

Christmas lights emit a very weak electromagnetic field which can theoretically interfere with the radio waves being transmitted from your router, thus affecting your Wi-Fi speed. If the lights were to transmit electromagnetic radiation at or around the same frequency, then it is possible that they could slow down your Wi-Fi.

Between the LED or lamp being completely on or off, it can exhibit negative resistance which in turn causes radio energy. This happens less with modern day lights than older ones though (see below for more info on this).

Is your tree lit up to give a soft glow, or does it look like something fresh out of Blackpool illuminations? The more lights you have, the stronger the electromagnetic field will be.

And the closer the router is to the lights, the higher the chance of interference.

So what can you do to ensure that your beautifully decorated Christmas tree doesn’t knock off your Netflix binge of Christmas movies?

 

Geekabit’s Top Tips to Prevent Wi-Fi Interference this Festive Season

 

Rule #1 – Don’t place things on top of your router

Just don’t do it. This doesn’t just go for decorations, but in general. We can’t stress this enough – Don’t put anything on top of your router.

This includes Christmas lights – No matter how festive they look! Don’t put Christmas lights or anything else directly on top of, or too close to, your router.

Whilst it has been reported that routers that were placed too close to Christmas tree lights could be negatively affected by signal interference, if they’re not directly next to each other or on top of each other, it should be fine.

 

Rule #2 – Use a main plug socket

We get it – Christmas is one of those times of year when you’re struggling for socket space and digging out all the extension cables you can find to be able to power Christmas tree lights and all kinds of other lit decorations.

But don’t be tempted to unplug the router and plug it into the extension cable. It will work a lot better, and faster, if it’s plugged into a main socket.

 

Rule #3 – The more modern the lights, the better

There are generally 2 types of light whose qualities have the potential to cause interference.

Older types of Christmas lights that are arranged in a string of low voltage lamps in series with each other and are designed to blink can cause radio interference which can lead to dips in Wi-Fi speed.

More modern Christmas lights use solid-state LED’s and have an external control for flashing which don’t create radio noise. However, it’s worth noting that some LED’s have a chip inside the bulb to control the blink and these devices can also cause interference.

On the whole though, modern lights are definitely less likely to cause you a Wi-Fi problem, so maybe save yourself the annual horror of trying to untangle your 10 year old string of lights and treat yourself to some new ones.

 

Rule #4 – Don’t put your router in ‘high traffic’ areas

Tis the season for family gatherings, friend get-togethers and all sorts of festive shenanigans. Not to mention the big man in red tumbling down the chimney! Humans are great signal absorbers, so put the router in a place where it won’t get blocked by partying people or round bellies that shake like jelly.

 

Did you do the Wi-Fi speed test before and after? We’re pretty sure the results will be rather negligible but we’d love to hear your results!

 

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SpeedScore by Geekabit

Your internet speed has never been so important. Connectivity is as important as electricity, water and gas to a home or business. Decisions are made based on the speed you can offer, yet connectivity is often overlooked until it’s too late.

House buyers, tenants, hospitality customers and even employees are getting more tech savvy and starting to ask questions about internet speeds and reliability.

With a decade of providing connectivity solutions to UK markets, we have launched our innovative Internet Connectivity Measurement Platform.

SpeedScore by Geekabit gives you a variety of tools to help provide an independent certification of your internet speeds and connectivity.

Most internet speed tests are not accurate, as they become affected by the use of Wi-Fi, old devices and different test endpoints. You can’t expect them to provide the same results test after test due to a variety of factors.

Our hardware and software is different, resolving these issues and providing a balanced and independent view. We have no affiliation with any connectivity provider or hardware manufacturer, allowing us to create a truly impartial scheme based on scientific measurement and reporting.

Who is SpeedScore for?
Perfect for Estate Agents looking to prove internet connection speeds in properties for sale, landlords looking to provide accurate broadband measurement for potential tenants, and hospitality hosts giving confidence to those looking for a connected stay.

What does SpeedScore include?
The core platform consists of the SpeedScore ConnectBox – plugged directly into your broadband router (available for purchase or hire) and the SpeedScore Platform and App. You can show live scores within your own online marketing, provide exportable reports and download certificates to provide an independent and balanced view from our experts.

Prove your internet speed and connectivity status, when and where you need it with SpeedScore by Geekabit.

We have limited availability for the first rollout of our platform, and are looking for a final few customers for our initial shipping batch. If you would like to take part, please email .

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The Fundamentals of a Wireless LAN

We were going to call this blog ‘WLANs for Dummies’ but that seemed a bit harsh so we settled on the fundamentals of a wireless LAN instead.

A wireless LAN, or WLAN, might seem complicated on the surface but actually it really just follows simple laws of physics. If you can understand these and follow them, then there shouldn’t be any reason why you can’t achieve high performance and scalability for your WLAN.

If you can understand the basics of wireless physics, then you can start to plan your WLAN for a successful deployment. It will also help you to troubleshoot an existing WLAN exhibiting issues.

How Does Data Travel Through a WLAN?

First things first – Let’s look at wave properties.

Data transmits, or travels, from one point to another – e.g. between wireless access points – via electromagnetic waves. This energy travels at the speed of light and operate at different frequencies.

The frequencies of these electromagnetic waves are defined by how many periodic cycles are completed by second.

For example:

How is Frequency Measured?

As we said above, frequency is how many wave cycles are completed per second. This is measured in Hertz. A 2Hz waveform is 2 completed wave cycles in a period of 1 second.

How Does Frequency Affect a WLAN?

A phenomenon called Free Space Path Loss is something that causes signal loss when a waveform travels from one point to another. This is what affects how well data travels across a wireless network.

Different wavelengths (frequencies) experience difference signal loss. The lower the frequency, the longer the wavelength, and the longer the wavelength, the further it can travel before signal gets lost.

For example, 2.4GHz have longer wavelengths than higher frequencies like 5GHz.

How is Wi-Fi Signal Loss Measured?

We measure the energy that is associated with received wireless signals in Decibels (dB). We can also measure loss of signal in this way.

Decibels are logarithmic. On the linear domain, when you add decibels it grows exponentially and when you subtract decibels it reduces exponentially.

The 3dB rule

Every 3dB change, there is a doubling of energy (if increasing) or a halving of energy (if decreasing).

As a ratio, this would look like:

If we had the wireless signal energy at
1:10dB

Then doubling it would be
2:13dB

Remembering this rule can help with both analysing the energy associated with wireless signals as well as predicting it.
Similarly, if you add or subract 10dB, it changes by a factor of 10.

The Relationship Between Frequency and Wireless Signal

Let’s take a look at 2.4Ghz and 5GHz frequencies or waveforms. 5GHz is a higher frequency, so has more wavelengths in a given time period. 5GHz has more wireless signal loss (attenuation) than 2.4GHz, and thus is better for high-density areas. 2.4GHz has less wavelengths in a given time period and is better suited for wider coverage. Bear this in mind when you are planning or troubleshooting a wireless network.

How is Wireless Signal Affected by Different Materials?

In an ideal world, you would have a clear line of sight between your wireless points. In reality, this is rarely the case and you will often find things that get in the way and stop the wireless signal from traversing effectively across your network.

Different materials will affect wireless signals and attenuation in different ways.

Materials such as concrete will cause more attenuation of wireless signal than wood.

In scenarios where wireless signals can propagate (the action of spreading) normally, there is no interference from other materials. However, there are some things that can alter the propagation of a wireless signal, causing it to behave differently and potentially become unreliable.

For example, a WLAN environment with metal surfaces may encounter unpredictability with wireless signal due to it reflecting off the metal.
Wireless signal can also be absorbed by certain materials like water or people, causing the signal to falter.

Being mindful of materials during the WLAN planning stage can help ensure the environment doesn’t hinder your wireless network and you have reliable connectivity results.

Co-Channel Interference

Different materials aren’t the only thing that can interfer with wireless signals.

Due to the 2.4GHz and 5GHz frewuency bands being unlicensed, there are no restrictions on people when extending wireless networks with access points.

This means that they can become crowded as well as channels not being assigned efficiently. Both of these issues can cause co-channel interference.

When planning your WLAN it’s important to take these issues nito consideration and plan your wireless network accordingly so as not to risk problems with wireless signal later down the line.

You want your WLAN to be as effective and efficient as it can possible be, which takes planning and wireless network knowledge.

Whilst the 2.4GHz is popular due to its propagation qualities due its waveforms passing through materials like walls more easily and reaching end users at a long distance. This however has meant that its become crowded with competing devices such as cordless telephones, baby monitors and bluetooth devices. This saturation can cause problems with your wireless signal.

In comparison, the 5GHz spectrum has greater availability and relaxed transmission power giving it more flexibility when it comes to wireless networks.

The 2.4GHz band has only 3 channels without any overlap, whereas the 5GHz has 24. This is another reason why the 5GHz band is favoured for high-density WLAN environments.

Understanding Frequency Channels

To ensure you can maximise the performance and scalability of your WLAN, you need to understand how these channels operate and use that knowledge to avoid co-channel interference.

Let’s take an Access Point as an example. An AP will have a specific bandwidth through which it will transmit and receive signals to and from other points. The channel assigned to the AP will be appropriate for the centre frequency of the first 20MHz channel used by the AP.

This bandwidth is specifically the frequency range over which the data signals are transmitted. Peak transmission and power is spread over the range of that bandwidth, with it dropping off at the edges.

These edges are then at risk of meeting other nearby wireless networks and are prone to interference from the ‘noise’ of these other networks.

It’s important to use what you know about channels to prevent the reduction of wireless signal speed and loss of scalability of your wireless network.

In order to minimise interference between neighbouring access points, choose to assign them with non-adjacent channels. Following this will make it easier to scale your network. If you don’t follow this principle, you will likely encounter problems with latency and throughput.

The best way of reducing interference when assigning WLAN channels is to carry out a Wi-Fi site survey. This involves analysing the noise levels across the spectrum so you can make informed decisions for your wireless network.

Call The Experts

If this all sounds a bit complicated, then why not give us a call here at Geekabit? We have Wi-Fi expert engineers working out of Hampshire, Cardiff and London who can take care of all your Wi-Fi woes.

From Wi-Fi site surveys, to planning and installation, we’ve got your WLAN covered. GIve us a call or drop us an email to see how we can help keep you and your business connected.

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