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Is Poor Connectivity Costing Your SME Money?

Research commissioned by Three found that issues with poor connectivity were costing SME’s in Britain £18.77 billion per year. 

Research found that small to medium sized businesses (including micro businesses) in the UK who give employees work phones are losing out on over 1 hour of work time per employee, per week. Poor connectivity leads to employees being unable to get online or complete their work effectively.

1 hour per week per employee may not sound like a big deal on the face of it, but for medium sized businesses, this equates to 250 hours of working time being lost every single week. 

This loss of working time has a bigger impact on things than you may think. In partnership with YouGov and Development Economics, Three’s research found that:

  • The British economy is significantly impacted by loss of business revenue. The amount of economic output lost is estimated to be £7.7bn per year. 
  • The cost of poor connectivity hits the professional and retail sectors the harders
  • Businesses are already facing challenging times – almost 75% of SME’s are reducing costs

Which industries are hit hardest by poor connectivity?

Two of the largest sectors in the British economy were hit the hardest with poor connectivity – Retail, and Professional Services (including legal, accounting and media businesses).

How much revenue is lost in these sectors due to poor connectivity?

  • Professional Services – Loss of £5.3 billion per year (annual output loss of £2.8bn to the economy)
  • Retail – Loss of £3.7 billion per year (annual output loss of £560m to the economy)

Connectivity isn’t the only challenge for SME’s

SME’s aren’t just facing a challenge with poor connectivity – They’re also facing challenges with the cost of living crisis and talent shortages. 

SME’s are also feeling the heat of rising costs, with 71% looking at where they need to reduce spending. 32% of SME’s are looking to cut costs on things like phone contracts, which they believe they are spending too much on. 

29% of SME’s (and 48% of medium sized businesses) also worry about losing employees due to not having good technology, which is cause for concern when there is also a shortage of talent in the majority of industries.  

Combine all of this with poor connectivity causing problems with work effectiveness and you can see why it’s causing a bit of a headache for small and medium sized businesses. 

Do SME’s need more tech support? 

In order to operate, grow and thrive in business, it is absolutely vital for SME’s to have a strong online connection. 

36% of SME’s believe that better mobile phone connectivity would enable them to perform better. 1 in 5 SME’s are also concerned that their business could get left behind if they don’t know how to use the latest mobile phone technology. 

Unfortunately, almost 50% of SME’s feel that the tech industry uses complex language that makes it difficult to understand the latest technology, creating a barrier for these businesses without proper support and knowledge. 

What can be done to provide SME’s with tech and connectivity support? 

It seems that many tech schemes and concepts are aimed at larger corporate structures, failing to meet the needs of SME’s in a more cost effective way. It’s so important for tech providers to recognise the needs of SME’s and tailor their services to meet them. SME’s need simple, straightforward tech offerings with a level of service that large corporates would expect. 

For a business to be able to perform and for their employees to effectively do their jobs, it all comes down to connectivity. 

For most businesses, connectivity is the core of it all – Poor connectivity is simply not an option. It’s imperative for SME’s to carefully consider the options available to them when it comes to connectivity, tech and mobile. They need a simple, cost effective option that leaves them in control. 

The research outlined above just goes to show how poor connectivity can really hold a business back. Research from The Federation of Small Businesses found similar results which showed that 45% of small businesses experience unreliable voice connectivity (going up to 57% in rural areas). 

SME’s are a big part of the UK economy. To see growth and productivity, we need strong and reliable digital, mobile and vocal connectivity. That includes 4G and 5G accessibility for all. 

Can Geekabit Help?

If you are a SME and are struggling with poor connectivity, then call in the experts. Our experienced Wi-Fi engineers can help at any stage of network deployment – From site surveys to design to installation. 

We’re only a phone call away, and can help get your business properly connected. 

Thinking you’re too rural? We’ve got 4G for that! Our mobile and satellite broadband options could be just the thing you’re looking for. 

Get in touch with our Wi-Fi experts today.

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UK 4G and 5G Boosted With New Small Cells Deployed by EE

Last week we blogged about the shutdown of 3G in the UK and the myths surrounding this phasing out of lower generation tech. If you’ve been concerned about the 4G coverage in your area, then this article might help to put your mind at rest a little bit. 

Last week, EE announced that they had deployed 411 small cells around the UK. This is in addition to the 200 already deployed last year. 

Small Cells to Boost Urban 4G Network

These small cells are different to masts, and are basically tiny base stations installed on buildings and street furniture.

The idea is that it will boost their 4G speed and coverage across their mobile broadband network. 

They’ve claimed that these small cells will allow customers to access download speeds of up to 300Mbps. As always however, this figure should be taken with a pinch of salt. Download speeds are always subject to variability in many areas including:

  • Mobile environment
  • End-user devices 
  • Consumer demand 

The new 4G small cells are carrying a huge 20TB (TeraBytes) of data traffic every day. 

Whilst masts and larger base stations can transmit over large distances, these newly deployed small cells are designed to transmit over shorter distances and more limited coverage. 

They are used for urban areas where mobile network access is likely to be busy – Like shopping centres, airports and ports. 

Can Rural Networks Benefit from Small Cell Deployment? 

Whilst these small cells are really useful for urban areas, they can also be really valuable for boosting network coverage in rural areas too. 

Used in a similar way as in urban areas, the small cells would be deployed on things like lampposts, street kiosks and CCTV columns. 

Working in just the same way as urban areas, these small cells in rural locations would also help boost 4G coverage. 

How Have EE Chosen Where to Deploy 4G Small Cells?

In order for EE to identify the best locations to deploy their small cells, they use network analytics. 

The small cells are built by Nokia and access both licensed and unlicensed spectrum bands. They harness 1800MHz and 2600MHz on the 2.6GHz band (licensed) as well as the unlicensed 5GHz spectrum bands. 

Where Have EE Deployed New 4G Small Cells?

The deployment of 411 new 4G small cells has been rolled out to various locations across the UK. These include:

  • Birmingham
  • Brighton 
  • Sheffield
  • Swansea
  • Leicester
  • Coventry
  • Wolverhampton
  • Southampton 
  • York. 

There will also be ‘seasonal hotspots’ to handle extra network traffic in popular UK holiday destinations. These include:

  • Newquay
  • Paignton
  • Salcombe
  • Southend-on-Sea 
  • Clacton-on-Sea

What Does EE Say About This New Deployment of 4G Small Cells?

James Hope, EE’s Director of Mobile Radio Access Networks, said:

“As demand for data continues to rise, small cells are becoming an increasingly integral part of our mobile network. Our partnership with Nokia ensures customers continue to benefit from our fastest 4G speeds even at the busiest times and in the most congested of locations, and we’re proud to pass another milestone in this project as we continue to invest in improving the UK’s best mobile network* up and down the country.”

What Does the Future Hold?

Good news! It seems like this latest deployment is only the beginning. According to EE, the plan is to deploy a hundred more small cells over the coming months. 

These will be deployed both in cities with existing small cell infrastructure as well adding new towns and cities to the growing list. 

Will Small Cells Be Used to Boost 5G Coverage?

EE also said that they would be doing a trial where small cells would be used to accommodate the 5G network. 

Thankfully, Nokia’s AirScale portfolio can upgrade to 5G in a smooth and consistent manner. 

Could 4G Mobile Broadband Work For Your Home or Business?

If your home or business premises struggles with more traditional forms of broadband and you’ve been considering 4G mobile broadband as your primary network then get in touch with our Wi-Fi experts today.

We are installers of permanent and temporary 4G Broadband throughout the county, for offices, homes, construction sites and events.

You can call our team on 01962 659 390 during office hours or email info@geekabit.co.uk.

We look forward to speeding up your internet using 4G Broadband!

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Mythbusting: Will the Shutdown of 3G Cause Digital Poverty?

 Have you seen the recent news reports about the withdrawal of 3G by Mobile Network Operators – And how this move will result in ‘millions of people’ being plunged into ‘digital poverty’ by disconnecting them from the internet?

Much of this reporting goes unchallenged and could be seen as scaremongering – Will the consequences of withdrawing the 3G service actually be this dire? 

How much is 3G actually still used? 

3G is actually rather old by tech standards. We’ve had 2 further generations of mobile technology since 3G (4G and 5G, obviously). And 6G isn’t far behind them. 

Can you believe that Vodafone has been using their 3G service for 18 years? What else in the world of technology is around for so long! Vodafone also happens to be the first MNO to start the 3G withdrawal process. 3G data traffic on their network accounted for just 4% in January 2022. In 2016 it was over 30%. 

Did you know that 4G is available to over 99% of the UK’s population whilst they are outdoors? Unfortunately this does fall to between 80 and 87% for geographic coverage. Although, if we’re comparing, 2G only covers 85-93%. We use 2G for basic data like voice and text services. 

When will we lose 3G and 2G services? 

The government, along with all the major mobile network operators, have agreed that by 2033, 2G and 3G signals will be phased out. 

You might be wondering why 3G is being withdrawn first when 2G is obviously older. Well, there are less devices in operation that are critically dependent on 3G services. 4G has been more successful, mainly due to 3G being negatively affected by overpriced spectrum licensing.

2G, on the other hand, is still widely used for basic voice services and limited data for mobiles, as well as other applications like Smart Metres in home energy monitoring systems and similar solutions making it a great low-power fallback option. Therefore, 2G will be around for much longer than 3G. 

The gradual withdrawal of 3G services will differ slightly by mobile network operator. You can find out more information on your mobile operator’s plans to phase out 3G below:

  • Vodafone UK began the withdrawal of 3G at the start of this year and aims to have phased it out by December.
  • Three UK are phasing out their 3G network service gradually over the next 2 years, with it being switched off by the end of 2024.
  • EE are starting their 3G withdrawal by first moving customers off 3G, with a view to switching the 3G network off early next year. 
  • O2 are yet to publicly announce anything but are part of the plans to switch off both 2G and 3G by 2033 and are likely to follow a similar timeline as those above. 

Is the phasing out of 3G a good thing or a bad thing? 

The recent news reports we alluded to earlier would suggest that the withdrawal of 3G services would disconnect a lot of people from the internet and result in digital poverty for millions. But is the phasing out of 3G really a negative thing, like these reports suggest?

Let’s take a closer look at a couple of the worries surrounding the 3G switch off, and hopefully alleviate them.

‘My 4G signal is weak – Will I be unable to access mobile data?’

We can totally see why this would be a worry. If you find that your 4G signal coverage is weak in your area and your handset often falls back to 3G, it makes sense that you would be concerned that you would be disconnected from mobile data altogether once 3G is switched off. Especially if your fixed line broadband was also poor locally. 

What you need to bear in mind is that when the 3G service is switched off, the spectrum that would have been used for that will then be used for 4G and 5G services instead. This means that those who often find their weak 4G signal defaults to 3G, would see an improvement in 4G signal once 3G has been phased out. Happily, this also means that mobile broadband speeds would also improve.  

Of course, this does depend somewhat on the operator itself and their approach in your area. There is a chance that some people could have issues if their operator wasn’t to prepare the updated coverage after 3G is phased out. Let’s remember that that’s not in the best interests of the operator either, and all MNO’s are committed to minimising any problems caused by the withdrawal of 3G services. 

Don’t forget that a weak 4G signal can actually still be better than a strong 3G signal. The data capability available to you isn’t always accurately depicted by how many signal bars you see on your screen. 

It’s also worth noting that current plans for mobile connectivity mean that coverage and performance are only going to improve. The Shared Rural Network, an industry led project worth £1 billion, is working hard to bring 4G to 95% of the UK in geographic coverage by the end of 2025.  

What do the operators themselves have to say about the potential problem of weak 4G signal? 

It would seem that UK mobile network operators are prepared for the phasing out of 3G and the subsequent effects on 4G signal. 

Vodafone says:

“By repurposing the 3G network – we can grow the UK-wide reach of our more energy efficient 4G and 5G networks instead – this means faster data speeds, higher quality voice call services and a chance to continue improving connectivity in previously ‘cut-off’ areas, including rural communities and the London Underground.”

  • They will be optimising their 4G and 5G networks as a part of their phasing out of 3G. In fact, some of their 3G spectrum has already been re-directed as a part of this plan. 
  • They have also contacted customers of theirs who could be impacted by issues once 3G has been switched off. So no news is probably good news! 

Three says:

 “Retiring 3G enables us to repurpose network assets where our customers need them (4G&5G) … this plan has been carefully developed by our network teams to ensure that it benefits our customers.”

  • A tiny 3% of their network traffic was 3G so they expect minimal disruption
  • They believe their customers can expect “faster downloads, better quality streaming and a more reliable experience” when 3G is switched-off.
  • Ahead of the 3G switch off, Three are upgrading many of their legacy 3G sites and repurposing them for newer technologies.
  • They suggest that customers who have a 4G / 5G compatible handset will not be impacted by the phasing out of 3G. 

EE says:

  • Whilst the re-farming of 3G will be a process that takes time, the spectrum used for 3G is planned to be used for 4G and 5G, just not immediately. The locations that have the highest need (those that are congested or at risk of congestion) will be the initial focus for the reuse of 3G spectrum.
  • This operator is focusing on making sure that their 4G has enough capacity to cope once 3G has been switched off. In areas where they have both a 3G and 4G service, the 3G doesn’t generally reach beyond that of their 4G services. They believe they have the tools to identify if any work is needed on spectrum and in what areas so that they can be prioritised.
  • They are currently refreshing their 4G and 5G network and replacing some 5G vendor equipment. They need to finish this network refresh before they can re-farm the 3G spectrum. Once the work has been completed, it will be easier to use the remaining 5MHz from the 3G spectrum. Upgrades will be a mix of remote and site visits depending on configuration. Only modernised sites will be able to re-farm the 3G spectrum to be used for 4G and 5G, hence why the process will take some time. 

O2 says:

Not a lot… Yet! As we said above, O2 haven’t publicly announced their plans to phase out 3G services like the other operators have so it’s all a bit quiet from the O2 camp. 

‘I have an old device that doesn’t have 4G capabilities – How will I get online when 3G is phased out?’

The DPA (Digital Poverty Alliance) is concerned that people with older, more basic devices that don’t have 4G capabilities will fall into ‘digital poverty’ once 3G is phased out if they rely on that device to get online. 

But is this a legitimate concern? Here are some reasons why this may be an unfounded worry. 

  • There are basic phones that have 4G capabilities that have been available on the market for a number of years. They are generally lower cost than more elaborate devices, at around £20-£50 for the handset.
  • Operators often offer bundles with cheap plans and almost free handsets on the more basic models
  • Some operators and charities give more vulnerable users basic handsets for free, so they only need to pay for the tariff

That being said, we realise that there will be people out there that may currently have a device that doesn’t support 4G. There are options out there so anyone who is worried have a shop around – A basic 4G compatible handset and monthly plan for less than £10 a month are out there. 

The best option if you are concerned is probably to ring your current operator and see what they can offer you. 

How Can You Make Sure You’re Not Affected by the 3G Switch Off? 

We’re not saying that nobody will be affected by the phasing out of 3G services. There are always going to be the odd few where unique cases mean that something goes awry. Let’s bear in mind that some handsets will have better reception than others! 

We’re feeling hopeful that the operators will have planned the 3G withdrawal properly and will minimise the impact on their customers. I guess we’ll find out! 

Saying that, here are a few things you can look out for to try and minimise any disruption to your coverage and connections:

  • Ensure your current handset (or any new one you buy) has VoLTE (Voice-over-LTE) capability. Not all 4G handsets can make calls over the same generation of network technology, but if your handset supports the above it will be helpful.
  • Choose a handset that supports Wi-Fi Calling. Whilst not as common on the more basic handsets, if you have a home broadband connection then this would come in very handy.
  • Anyone with a 4G handset having issues after the 3G switch off should perhaps consider changing mobile operator and see if that fixes the problem. Each operator will have different coverage, varying by site, so it might be worth switching around. This also goes for the above – If you have a VoLTE or Wi-Fi Calling enabled handset but are having issues, it could be the operator.
  • Remember that when making calls and texts, 3G/4G handsets will fall back to 2G if having trouble anyway. 

Despite the sensationalised articles about the phasing out of 3G services in headline news, try not to worry. We deal with technological advances all the time in this modern world. You could choose to see the withdrawal of 3G as an upgrade to 4G/5G instead of a negative.

There may well be teething problems for a small percentage of mobile users, but we’re pretty sure that mobile operators will find a solution that works for all when the time comes to switch off 3G services. 

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Small Rural UK Businesses Damaged by Unreliable Broadband

The Federation of Small Businesses recently published a report highlighting how rural businesses are struggling with the ‘cost of doing business crisis.’ Not only are these rural businesses facing growing energy costs and problematic transport links, but they are also being hit with unreliable broadband. 

Could your business function without reliable broadband? 

Think of all the ways your business, whatever the industry, depends on a strong internet connection. How much disruption would unreliable broadband cause to your business? Effective internet access has become as vital as other utilities to businesses and homes – Yet businesses run from a rural area don’t appear to have a connection they can rely on. 

The report highlighted a range of issues these small rural businesses are facing, but here at Geekabit our focus is always on connectivity. This report illustrates that for small rural businesses:

  • Almost a third (32%) report issues with the reliability of their broadband (in comparison to 17% of urban businesses).
  • Twice as many rural businesses reported that unreliable broadband has affected their ability to contact customers (14% vs. 6%), reduced the competitiveness of their business (11% vs. 5%), and led to a loss of business or sales (10% vs. 5%).
  • Only 58 per cent of rural small businesses state that the speed of their broadband is sufficient for their current and future business needs.
  • 43 per cent of rural-based businesses have not yet changed their transport habits because of the insufficient local infrastructure to support electric vehicles (e.g. charge points).

Small rural businesses have a lot to offer their communities and industries. They shouldn’t have to face a loss of sales because of unreliable broadband. 

What Can Be Done for Small Rural Businesses With Unreliable Broadband?

There are a few different recommendations from the FSB to help tackle the negative impact of poor broadband connections on small rural businesses.

Update the Government USO

One recommendation from the FSB for tackling the issue of unreliable broadband in rural businesses would be for the government to update their current USO (Universal Service Obligation) minimum requirements for both upload and download speeds.

The current minimum requirements in the governments USO is 10 Mbps download speeds and 1 Mbps upload speed. The FSB doesn’t specify in their report what the updated speeds should be, but with the average download speed being approximately 79.1 Mbps we would think the USO needs to be higher than the 10 Mbps download speed deemed to be decent enough. Indeed, the European Union has plans for the universal download speed to be 100 Mbps by 2025. 

UK law states that every home and business has the right to a decent, affordable broadband connection, which is currently the 10 Mbps stated in the USO at a price of no more than £48.50 per month. 

But is that 10 Mbps download speed enough for a small rural business to function? Of course, it does depend somewhat on what type of business it is. A small boutique shop that only sells to customers in person might not need as high a connection as a photography and video editing business. 

Unfortunately, that USO hasn’t even managed to reach every UK location. There are tens of thousands of premises still unable to access download speeds of 10 Mbps due to their remote location – Largely due to the costs involved to create the necessary infrastructure. These places find themselves unable to connect to fixed line or fixed wireless services, whilst also being out of reach of suitable 4G/5G coverage. Making the necessary upgrades to these areas could cost hundreds of thousands of pounds if not into the millions. 

For this reason, just raising the minimum download speed in the USO isn’t going to be a magic fix for all rural businesses struggling with ineffective broadband. The infrastructure needed to really make a difference will take time and money to implement. Remember that this is also funded by the industry itself – Currently ISP’s BT and KCOM – Who have already committed to big legal and financial responsibilities by supporting the government’s USO scheme. 

At the end of the day, every business, including small rural businesses, deserve – And have the legal right to – decent broadband. And perhaps the USO figure of 10 Mbps isn’t cutting it now that we are doing business in a more connected world. A ‘decent’ broadband connection needs to reflect the individual needs and digital demands of individual businesses. Amongst other things, businesses need a strong connection to:

  • Communicate with customers – Online presence is essential in this day and age
  • Take online and mobile payments – Very few people pay using cash, and more customers are opting to pay via their smartphones
  • Send and receive large amounts of data 
  • Utilise E-commerce websites and ordering
  • Transmit orders to warehousing 
  • Connect via video conferencing

Project Gigabit Budget

The government has been trying to shrink the gap between the USO minimum speeds and the average internet speeds enjoyed in other areas with their Project Gigabit rollout. 

This aims to provide nationwide coverage by 2030 (nationwide meaning around 99%). 

The FSB recommends that the DSIT (Department for Science, Innovation and Technology) should take a proportion of the remaining budget allocated to Project Gigabit and use this to help those in hard to reach areas to connect to superfast broadband. 

LEO Satellite Broadband

Let’s not forget the possibility of LEO based satellite broadband like Starlink also being used to help those in particularly problematic areas. 

With more launches planned, this satellite network is only going to grow and could potentially help rural business (and homes) connect to more reliable internet.

The Shared Rural Network

There is also the Shared Rural Network scheme which is putting £1 billion into expanding 4G coverage. The FSB recommends that the DSIT ensures that the target of 95% of the UK having 4G coverage by 2025 is met. 

As part of the Shared Rural Network, our Wi-Fi experts here at Geekabit are helping to implement a rural 4G broadband scheme in West Sussex. 

Through this scheme, West Sussex businesses that are currently suffering from the slowest broadband speeds (10 Mbps or slower) are being supported to get online with an alternative 4G mobile broadband solution.

This 4G solution on offer to the county’s businesses uses 4G mobile data to connect their business premises to the internet in the same way that a smartphone sends and receives information. The solution uses a single, professionally mounted external antenna which is installed at the qualifying property. The external antenna can deliver a 4G signal directly into a newly supplied router, which then projects the connectivity in the form of Wi-Fi around the property, in the same way that conventional broadband works.

This investment in digital structure is part of the council’s plan to support a sustainable and prosperous economy, and businesses are already seeing huge benefits from using mobile connectivity. 

Get in Touch

If you own a rural business and are struggling with broadband connectivity then get in touch with our Wi-Fi experts today. Our professional engineers in Hampshire can advise whether 4G mobile broadband or Starlink Satellite broadband could help your business.

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London Underground: 5G Deployed by Virgin Media O2 UK 

Last month, VMO2 became the last of the four primary mobile providers to begin their deployment of their ultrafast 5G mobile broadband service on the London Underground. 

Their 5G mobile broadband has been deployed on the:

  • Central Line – Between Queensway and Holland Park
  • Northern Line – Between Kentish Town and Archway 

5G Mobile Broadband on the Central Line

If you are a commuter on the Central Line, the Underground tunnels between Queensway and Holland Park now have 4G and 5G services following the new roll out. 

You should experience seamless connectivity when travelling through these stations. 

Nestled between Queensway and Holland Park is Notting Hill Gate Station, which has now been upgraded to be a fully 5G station. This means that Central Line platforms and ticket halls at this station will now have this latest mobile network available. 

The stations at Queensway and Holland Park have now had 4G introduced. 

With thanks to https://www.london-tube-map.info/central-line/ for the image

5G Mobile Broadband on the Northern Line

As a commuter on the Northern Line, you should now be able to connect to 5G from Archway to Tufnell Park stations. 

Kentish Town station will also now have 4G connectivity. 

With thanks to https://www.london-tube-map.info/northern-line/ for the image

Shared Platform from Boldyn Networks 

The same network platform from BAI Communications (Boldyn Networks) is being shared by all of the primary operators.

Transport for London have a 20 year concession deal with BAI. This allows them to build the infrastructure needed for fibre-fed mobile connectivity, and then make it available via wholesale. 

Revolutionised Commuting in the Capital

Having Underground connectivity has long been a dream for commuters travelling around London using the tube. 

Chief Commercial Officer for VMO2, Gareth Turpin, says:

“For the first time, our customers can access the latest 5G mobile services deep under London. This is set to revolutionise commuting in the capital, and in the weeks and months ahead we’ll be rolling out ultrafast mobile services at more Tube stations, in tunnels and on platforms to bring high-speed connectivity to our customers as they travel on the Underground.

This is part of our commitment to upgrading the UK and ensuring customers can access our network wherever they are.”

When will all of the London Underground have 4G / 5G mobile broadband connectivity?

The network coverage is set to expand further throughout this year. 

Back in 2020, earlier work by TfL and other mobile operators meant that there are already 4G services on the Jubilee Line between Canning Town and Westminster stations. 

Last month we saw the additions on the Central and Northern Lines outlined above. 

The target is for ticket halls, platforms and Underground tunnels throughout the London Underground network to have 4G and 5G connectivity by the end of 2024. 

Keep your eyes peeled for further announcements! 

Could Mobile Broadband Be Right For You?

If you think your rural home or business could benefit from 4G / 5G mobile broadband then please get in touch with our Wi-Fi experts. We operate across the South of England out of Hampshire, covering West Sussex, Dorset and the Isle of Wight. We are specialists in designing and deploying mobile broadband networks for those who struggle with the more traditional forms of broadband internet. 

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Which UK City has the Fastest 5G Speeds? 

Opensignal, an independent global organisation who offer reports and insights into the world’s communication networks, have this month published data revealing the UK’s fastest locations for 5G mobile broadband.

The fastest city for 5G download speeds is Birmingham, coming in at 162.7 Mbps. The fastest region was the West Midlands with 151.4 Mbps 5G download speeds. 

Where does the data come from? 

The numbers in this report come from data collected across hundreds of thousands of devices like Smartphones between November 1st 2022 and January 29th 2023. Primary mobile network operators were then compared across different categories. 

Is 5G faster than 4G?

The study also reported on the uplift in mobile broadband speeds when devices went from a 4G to 5G network in various locations. 

The majority of users found 5G download speeds to be between 3.7 to 5.5 times faster than 4G. The biggest uplift was found in Reading, Berkshire where users enjoyed 5.5 times faster speeds on 5G. London however saw the lowest uplift at a rate of 3.7 times faster than 4G. 

With thanks to OpenSignal for the image 

Is 5G or 4G better in urban or rural areas? 

The report also studied the differences between rural and urban areas when it comes to 5G. You might think that there would be a difference in uplift between these types of areas, but there was actually little difference. For rural areas with 5G, the uplift was 4.7 times faster. In urban areas, the uplift for 5G was 4.5 times faster. 

With this being said, mobile broadband users in urban areas do see significantly faster download speeds on both 4G and 5G networks than those in more rural areas. On 4G networks, download speeds are 23.7% faster (5.8 Mbps) in urban areas. On 5G networks, download speeds are 20.1 Mbps which is 17.6% faster than rural areas. 

5G networks are more limited in rural areas with less coverage. Unsurprisingly, this means that users on a 5G network in an urban area spend more time with an active 5G connection than rural users (9.6% and 6.6% respectively. 

With thanks to OpenSignal for the image 

Where in the UK do users connect to 5G the most?

It will probably come as no surprise that it’s Londoners who are actively connected to 5G networks for the longest.

Unfortunately for us (as we’re based in Hampshire) the South East and South West come very near the bottom of the table when it comes to 5G availability and time spent connected to the network. 

Will mobile network coverage improve in rural areas?

As we mentioned above, the data from this report does reflect on there being a gap between the mobile experience of users in rural and urban areas. 

Thankfully, there is ongoing commitment and work happening to try and improve mobile connectivity in rural areas. 

The UK government and mobile network operators are currently working together on the Shared Rural Network programme to increase the geographic coverage of 4G networks. 

Last year in their 2022 Connected Nations report, Ofcom found that through the SRN and other initiatives, users should be able to get good mobile coverage from at least one operator across 92.2% of the UK. This is a rise of 0.3% from the year before so things are moving in the right direction.

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How To Choose and Install an External 4G or 5G Mobile Broadband Antenna

Like with so many of our utilities, we only really notice them when there’s a problem or they’re not working properly. Wi-Fi is just the same! Just like when the power goes out, if your Wi-Fi is on the blink then you know about it – And it is so frustrating! 

Whilst most people are lucky enough to connect to superfast broadband through a wired connection, there are also many rural homes that cannot access and connect to broadband or internet in the same straightforward way. 

Here at Geekabit, we work with lots of people – Businesses and homes – who struggle with the more traditional ways of connecting to the internet and have to turn to mobile broadband through 3G, 4G and 5G. 

And again, many people are lucky to have a business or home within range of a strong enough UK mobile broadband network.

‘Could I benefit from an external antenna?’

There are some more remote rural homes and businesses that find themselves struggling to connect to mobile broadband too. If your business or home is:

– Unable to connect to a decent fixed line ISP 

– Within range of a mobile broadband alternative but find it unstable on various operators

Then you might find it beneficial to get an external antenna installed. But which one do you need? 

Are External Mobile Broadband Antennas Easy to Install?

In terms of actually installing an external antenna, it’s actually pretty straightforward. All you need to do is choose a high, stable location on the outside wall of your house near the roof, and screw the antenna on. Remember to make sure it’s pointing in the right direction (ie. towards the nearest mast). 

You might also choose to mount your antenna on a pole to raise it higher than your house. If you’re going for this option, always make sure that it is stable and won’t cause any damage to the building you are mounting it to. It’s also worth liaising with your local authority before installing a large pole as in some areas, a tall pole could be in breach of planning rules. 

You will also need to drill the cable into the house – It’s very important to avoid any other electrical cables and water pipes whilst you are doing this as well as sealing up the holes afterwards. 

It’s also pretty important to keep the position of your router in mind. Will it be placed near the where the cable feeds into the building? Ideally, the cable between your antenna and router needs to be 5 metres or less otherwise you could find yourself struggling with interference and/ or signal loss. 

If that all feels a little daunting then you can hire a professional installer to do the job for you – Our expert Wi-Fi engineers here at Geekabit can do just this! We operate out of Hampshire, London and Cardiff.  

Whilst the physical aspects of installing an external antenna are quite straightforward, it’s not always easy to choose the right kit. The radio spectrum is variable by nature, which makes it very dependent on your environment. You might manage to install the antenna but not get the outcome you were expecting. 

What antenna you need depends on your specific location and needs. This blog will outline some of the options that could be right for you. Sometimes it’s a case of trial and error to find the right antenna for you – But that’s where it might be best to leave it in expert hands. 

‘Do I need an Omni-directional or Directional antenna?’

When it comes to installing an external antenna, the first thing you need to decide is whether you need an Omni-directional antenna or a Directional antenna. 

Choosing a Directional antenna

If you know where your nearest mast is and have a clear line of sight, then the Directional antenna might be the one for you. Whilst it’s weaker in other directions, the Directional antenna will have higher reception in one direction, hence why it works well for a clear line of sight with the mast or base station. This is often the better choice if you live or work in a rural area. 

What problems can you have with a Directional antenna? 

Using a Directional antenna can run into issues if the station is congested or goes out of service. E.g. during upgrades. 

Choosing an Omni-directional antenna

If you live or work in a more urban, built up area and aren’t sure where the nearest mast is then an Omni-directional antenna could be the better option for you. Whilst they have a lower overall gain, they are able to attract similar reception from all directions. Because the Omni is looking at a wider area, you may find that it provides better reliability. 

Generally, if you are finding and installing an external antenna yourself, then the Omni-directional antenna is probably the one to try first. 

What problems can you have with an Omni-directional antenna? 

It’s possible that because it’s looking at a wider area, the Omni could attract more interference. If you are able to utilise a well positional Directional antenna then you could get better performance that way. 

‘How much power does my external antenna need?’

So you’ve decided whether you need an Omni-directional or Directional antenna. What do you need to consider next? 

You’ll notice that antennas have gain figures in dB / dBi – This is how the power of the antenna is measured. 

In simple terms, the gain of an antenna is the relative measure of its ability to direct radio frequency energy in a certain direction or pattern. What do the gain (dB / dBi) figures on an antenna mean?

We could go into a lot of complicated detail here, but seeing as we’re writing this blog for someone looking to buy and install their own external antenna, we’ll keep it super simple. 

Basically, the higher the gain (dB / dBi) the better the antenna’s performance and range. Obviously, the higher the gain, the more expensive the antenna will cost. 

When you are at this stage of choosing your antenna, it is worth knowing what bands your mobile operator uses so that you can ensure how the different gain values given for an antenna correspond to the spectrum band you will be using. 

‘Choosing an external antenna – What are the challenges?’ 

As we said above, when you are installing a new external antenna, it’s really important to know:

  • Where and which direction the signal is coming from 
  • How strong the signal is
  • Which bands are being used in your local area by local operators

These are some of the biggest challenges you’ll face when installing your antenna. 

‘How can I find out the spectrum information I need to choose an antenna?’

If you go online to mobile operator’s websites you can find coverage checkers (Vodafone, Three UK, O2 and EE (BT)), but these can be rather vague and not always accurate. It’s worth comparing to what Ofcoms Mobile Coverage Checker says too.

Perhaps the best way to identify which bands are being used by your local operator is to download a relevant app or look up the mobile network details on your Smartphone or router. 

These apps will often just tell you the band number for your own operator rather than tell you the spectrum frequency. You’ll find that operators tend to own several bands, but usually use one band for national connectivity. 

What are the most common 4G Mobile Bands in the UK?

800MHz (Band 20)

900MHz (Band 8)

1800MHz (Band 3)

2100MHz (Band 1)

2300MHz (Band 40)

2600MHz (Band 7)

Remember that 5G uses a different band model and is currently only deployed on the 3.4GHz band. 

‘How do I know where my nearest mast is for installing my new antenna?’

So you’ve made sense of the bands on offer in your area from local operators. Next you need to work out where your nearest mast is and whether it’s the most appropriate for your location. Unfortunately it’s not always the option that looks most logical! 

When you’re choosing the most appropriate mast for your use, you need to consider the following:

  • Forms and features of local land surfaces (artificial and natural)
  • Local surroundings
  • Operator choice

There are apps and websites that can help with this such as Mastdata.com and Cellmapper.net. The Opensignal app could also be of use.

Did you know that operators also have sharing agreements with each other? Just to make things a little more complicated. For example, there is a sharing agreement between Vodafone and O2 as well as between EE and Three. What does this mean? Well it means that a mast could be serving more than one operator. 

How do I use signal strength information to position my external antenna?’ 

If you are able to gain an understanding of signal strength in a few different measurements, then you are more likely to position your antenna correctly. 

Signal strength is measured in quite a few different ways, so we’re going to just focus on a few that you are most likely to encounter. These are:

  • Received Signal Strength Indicator (RSSI)
  • Reference Signals Received Power (RSRP)
  • Reference Signal Received Quality (RSRQ)

These measurements are given by a negative dBm (decibel milliWatts) value. In this situation, negative values are actually good (most of the time). They are negative because they represent tiny yet positive numbers on a logarithmic scale, making them easier to consume. For example, -100dBm would be 0.0000000001 mW.

What is a good RSSI signal? Essentially, the closer to 0 dBm, the better the RSSI signal (although it does get more complicated past a certain point with diminishing returns of data speed). An example of excellent 4G RSSI signal would be -65 dBm. A poor RSSI signal would be -85 dBm. 

RSRP works on a similar scale to RSSI, where an excellent 4G RSRP signal would be -80 dBm.  

RSRQ operates on a very different scale, which means that an excellent signal is anything from around -10 dB (not dBm) and a poor signal would be -20 db.

Interestingly, most mobile modems are able to maintain a pretty fast data connection using a poor signal. Problems may arise however in more rural areas where speeds are slower and stability poorer due to the distance from a mast. 

What factors are most likely to affect signal strength? 

  • Distance to mast
  • Interference from competing signals
  • Router band switching
  • Physical obstacles in the environment like buildings, tall trees etc
  • The weather

Of course, these factors are not in your control, but you need to bear them in mind when positioning your antenna in order to get the best signal possible. 

Feeling confident about choosing and installing your external antenna?

If you are about to choose and install an external antenna to improve your 3G, 4G or 5G mobile broadband signal, then hopefully this blog has given you some of the basic information you need to make your decisions. 

If you’re still feeling a bit daunted, then why not get in touch with one of our Wi-Fi experts? We’ve been installing mobile broadband for clients in and around Hampshire, Cardiff and London for a while and can help identify which antenna solution would best suit your needs. Get in touch today! 

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When Will 3G Be Turned Off in the UK?

Did you know that mobile services here in the UK use 4 different generations of mobile technology? They are 2G, 3G, 4G and most recently 5G. 

Since 2003, we have used 3G networks to make calls, send text messages and use lower speed data services. 

Did you also know that UK mobile providers have decided that they will be switching off their 3G networks?

Why are mobile providers switching off 3G networks?

3G networks rely on older, less efficient technology. By switching off 3G mobile networks, they will make more room for 4G and 5G networks. The 4G and 5G networks are more advanced, which give customers a better, faster and more reliable service. 

When will mobile providers switch off 3G networks?

3G mobile nbetworks will be gradually switched off over the next few years, starting from early 2023. When your 3G network will be switched off depends on your mobile provider. Each provider is switching off their 3G network at slightly different times. 

For the best up-to-date information on when your mobile provider will be switching off their 3G network, you should visit their website. Below is a rough estimate of when you might expect each network to begin their switch off their 3G.

  • Vodafone – Early 2023
  • EE – Early 2024
  • Three – End of 2024
  • O2 – Not yet announced, but they have begun switching off their 3G network in Germany as of July 2021

Wondering why your provider isn’t on the list? These 4 main providers supply all the other mobile network providers in the UK. If you have a mobile contract with another provider, they will be under one of the above networks. To find out which provider runs your services, see below. 

  • Vodafone – Lebara Mobile, Asda Mobile, Talk Mobile and Virgin Mobile (soon to move to O2)  .
  • EE – Your Co-op, Utility Warehouse, Plusnet and BT Mobile.
  • Three – ID Mobile 
  • O2 – Tesco Mobile, Giffgaff, Sky Mobile and Lycamobile 

Will 3G networks being switched off affect me? 

If you have an older mobile device that uses older networks and services then this switch off could affect you and your device. 

This change is unlikely to affect you if you already have a device that uses 4G and/or 5G networks. You will likely just need to do a software update to make sure that any calls use the right network on 4G, but you might not need to do anything. 

If you are going to be affected by the 3G switch off, then your provider will tell you and advise what you need to do. If you’re not sure whether this will apply to you, you can check in your device settings – Look under ‘mobile networks’ or ‘mobile data’ and see if it has 4G available. 

I have an older 3G device – What should I do?

If you have an older device that uses only 3G, then unfortunately that device will need to be replaced before the switch off to avoid disruption to your mobile phone use. 

Any devices that do not allow you to use 4G or 5G will stop working as they won’t be able to access your data. Your provider will advise you if this is the case so do look out for any communication from them. We’re sure they will give you plenty of notice so you will have time to replace your device before the 3G switch off. 

We know that times are hard at the moment. If the thought of having to buy a new device before the switch off is a worrying thought, then do let your provider know. There may be schemes or support available to help find an affordable option.

As with all things tech – Shop around! There are basic 4G handsets on the market for just £10 which should help in the short term. 

What about 2G – Is that being switched off too?

Are you a customer with EE, Vodafone or O2? Then you’re in luck! Older devices with these providers will still be able to make calls and send texts using the 2G network, even after 3G is switched off. 

Bear in mind though that 2G was not designed to access data services, so after 3G is switched off you won’t be able to access most of those. It will just be calls and texts. 

If you’re with Three then you will still need to replace your device if it’s an older model. This is because they don’t have a 2G network. So to make sure you can continue to make calls, send text messages and access data after 2024, remember to replace your device – Or add it to your Christmas list!

2G won’t be around forever though. There are plans to also switch off the 2G network by all providers by 2033. 

That might seem like a long way off, but once the 3G networks have been switched off, we would expect to see mobile providers start to make plans to also switch off their 2G networks. 

Can the 3G switch off affect other devices?

When we talk about 3G we of course think straight to mobile phones and tablets that use data. But there are other devices that also use 3G. 

Think care alarms, security alarms and payment terminals. If you have a device like this, you might need to make an upgrade before the 3G networks are switched off. It’s worth checking with your provider to find out if your device could be affected and whether it will still work after the 3G network is switched off. 

Do you travel?

Whilst these dates are for the UK 3G network switch off, other countries around the world have already begun. 

In the USA, all 3G networks have already been switched off. If you travel a lot for work or leisure, you might want to check that your device will work in the destination you are travelling to. 

If you visit a country where the 3G network switch off has already started, you might run into roaming problems depending on your device. This could stop you from making calls or sending texts, unless you are connected to Wi-Fi. 

Check with your provider before you leave the UK. 

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How 4G / 5G Can Keep Railway Networks Connected

4G and 5G mobile broadband technology could be just the answer to the issues that arise from more traditional railway networks. 4G/5G can offer a more reliable connected railway system, allowing strong communication between different devices and employees. Thus, improving the user experience for both potentially frustrated colleagues trying to stay in control of routine maintenance and discouraged commuters put off from making their journey as a passenger. 

A 4G/5G connected railway network can connect trains with other devices and equipment as well as providing links to tracks, stations and operations providing a unified network with clear communications. 

What are the benefits of 4G/5G connected railways? 

As you can imagine, there are many benefits of using 4G/5G to connect railway networks. 

Maintenance

For technicians, engineering managers and other train maintenance staff, a connected system within the units themselves can help shed light on any future or potential problems with that particular unit and ensure timely maintenance before a breakdown occurs.

A railway network connected with 4G/5G may even find that their operational costs lessen through improved communication and streamlined processes. 

Revenue Opportunities 

Having reliable connectivity on trains opens up new revenue streams. Many passengers rely on a strong connection whilst travelling to continue with work, especially in this digital age of hybrid working. 

The more reliable the internet on your rail network, the better the user experience will be for passengers, which will in turn increase the likelihood of repeat travellers. 

Commuters may have a choice in how they get to where they’re going – Whether that’s rail, bus, driving, cycling or walking. If sitting on the train, connected to a reliable network, means that they can tie up any loose ends from their day before getting home then that could be just the reason they choose rail. 

Why do we need 4G/5G connected stations in our railway networks?

A fast, reliable 4G/5G network at our railway stations offer more efficient service and enhanced security. 

Efficient Service

Digital kiosks can help to reduce queues and offer passengers a quick way of buying their tickets when they are in a rush and don’t need any additional assistance. High speed 4G/5G networks ensure that these digital kiosks can get relevant updates in real-time, checking arrivals and departures status. 

Enhanced Security

4G/5G video surveillance means rail networks can monitor and track any suspicious behaviour anywhere on the train station or depot premises – Even without wires or Wi-Fi / ethernet connections. 

The 4G/5G network can transmit the data anywhere it is needed, providing timely monitoring and interventions where necessary. 

This type of data is invaluable for railway managers who can analyse what is collected from different locations and use these insights to improve operational efficiency, safety and the passenger experience. 

4G/5G Connected Trains

Passenger Experience

Not only do 4G/5G connected trains improve the passenger experience, they also open the door for more revenue opportunities. Selling data plans to your passengers and offering them access to reliable 5G Wi-Fi hotspots on trains means commuters can connect their mobile devices and laptops to a strong, reliable internet connection for the duration of their journey. 

Operations

The more reliably connected the train is, the more efficient the operations. 

Operations managers can effectively monitor the status of trains in operation by relying on accurate, real-time GPS tracking. Likewise, train operators can communicate with operations if any issues arise. Various colleagues on the railway system connected to the same reliable 4G/5G network improves communications.

Particular parts of the train can be fitted with sensors that are connected to the network. This means that the technology itself can communicate with the maintenance teams and notify when that part needs to be repaired or replaced. This helps to reduce the costs associated with delayed or cancelled trains due to unscheduled maintenance and improve service. 

Using smart cameras connected to the 4G/5G network means that train security can rely on high-speed wireless communication, particularly in locations tricky to monitor or wire to. They automatically record footage as well as identify potential suspicious activity and provide alerts to members of staff. 

Why Use 4G/5G for Connected Railway Networks?

4G/5G networks offer an ideal model for railway networks as they offer super-fast speed, low latency and reliability. 

It’s important to ensure that the 4G/5G connection available will be stable and of good quality. This is where 4G/5G testing comes in. 

Here at Geekabit we can provide 4G/5G mobile signal testing to check coverage and performance both in static locations and on the move. We can also determine which Mobile Network Operator would offer the best coverage for your user location(s). 

Geekabit can carry out a 5G survey along London roads, parts of the capital’s transport network and throughout leisure facilities in London and the surrounding areas. Other locations may be available on request, please feel free to contact us on info@geekabit.co.uk.

In today’s world, we don’t just stay in one place – Even while we’re working. We take our need for connection wherever we go – And it needs to be strong and reliable. Gone are the days where we are tethered to a desk – We need the 5G mobile coverage to be available on the go. Whether we are using a smartphone, tablet or other internet enabled device, we need to stay connected – And we need to know that the signal will be strong and reliable. 

Geekabit’s 5G survey can tell you how strong the cellular coverage is in certain areas of London, and which networks would work best for those locations. This information is invaluable.

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Can I Check The Internet Speed Before Moving Home?

Once upon a time, we would walk into a prospective new home and tick the fundamentals off our list. Water pressure? Cracks in walls? Water marks or mould? Double Glazing? Overall presentation?

But now, topping the list of importance, is how good is the broadband? The lack of a decent internet connection is now just as much of a deal breaker as a huge crack in the wall. 1 in 7 people would forfeit a bath in favour of good broadband, and 15% would prefer reliable internet to a garden, 

Not only would people refuse to buy a home with unreliable internet, but people would even be willing to pay more for a house that does have fast internet! 

It’s unsurprising that home-buyers see internet connection as so vital. With the prevalence of home-working and video calls, plus online streaming and shopping from multiple devices it’s obvious why strong, fast internet is top of the list for prospective house buyers. 

How can you make sure you’re getting the best internet connection when buying a new house?

If you’re buying a new build, then you’re in luck. Most new property developers are now making sure that their properties are connected to ultrafast broadband. 

Some will even let you choose between the major fibre suppliers with connections ready to go. 

But what if you’re not buying a new build? 

Most Estate Agents now include an estimate of broadband speed alongside their listings. Geekabit actually have their own service which we offer to Estate Agents which provide just this – An accurate reading of the internet speeds available at a specific property. It’s called SpeedScore – You can read more about it here. 

As a homeowner – Or prospective home owner! – It’s important that you’re getting the most accurate information possible when it comes to the reliability of the Wi-Fi at your potential property. 

How to secure seamless internet when moving house

Once you’ve chosen your property and are ready to move in – Hopefully having previously checked how reliable the internet connection is – There are a couple of things you can do to make sure you are connected and ready as soon as possible.

  • Decide whether or not you are taking your current supplier with you
  • Give your current or new supplier as much notice as possible – They usually need at least 2 weeks if you want things ready on your moving date

How are house prices affected by bad internet?

If you are looking at buying a new property, chances are you’re also selling yours! But is your home one of the estimated 466,000 properties that experience bad broadband here in the UK?

If you’re selling a property, it should be obvious that your current internet speeds are going to be just as scrutinised as the potential properties that you’re considering buying.

If you have fast speeds and minimal interruption then your house price is likely to be unaffected by the internet. If, however, your broadband speeds are slow then you could be seeing a horrendous 24% decrease in your property value. With the average property value in the UK being £278,000, that’s a decrease of nearly £67K – Just because of bad broadband. 

Generally speaking, it’s more rural properties that are affected by unreliable broadband and slow internet speeds. House prices can tend to be lower in more rural areas too, but will fall even lower if the Wi-Fi offering isn’t up to scratch. 

What can you do about it? 

Fix the internet problems before you try to sell! If you’re thinking that you can get away with no potential buyers noticing then think again.

Whether you’re in a rural home or not, our Wi-Fi experts here at Geekabit can help make your Wi-Fi woes a thing of the past. There are plenty of options to boost your internet connectivity – From extra devices to mobile 4G/5G broadband. Give us a call to discuss – Our Wi-Fi engineers work out of Hampshire, London and Cardiff and are on hand to get you better connected. 

With the recent working-from-home revolution, there has never before been a need as big for fast, affordable, available broadband. 

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