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Which Is The Best Mobile Network for 4G/5G in the UK 2023?

Opensignal, the leading global provider of independent insight and data into network experience and market performance, last week published their latest report on Mobile Network Experience for the second half of this calendar year.

Their reports and insights are the independent global standard for understanding the true state of the world’s communications networks based on measurements of real user experience. 

The Mobile Network Experience Report is based on crowdsourced data (the process of obtaining data from a large number of sources in order to generate insights). It was gathered from users on hundreds of thousands of devices, including smartphones. 

Data was collected between the 1st June and the 29th August 2023. This latest report looks at mobile broadband services (4G and 5G) from the 4 primary UK mobile operators and how they compared across various categories. The operators are:

  • EE
  • Vodafone
  • O2
  • Three UK

Which network delivered the best mobile broadband performance? 

Overall, the best networks seemed to be EE and Three UK. 

In this study, it mostly looked at the combined performance of 3G, 4G and 5G networks. However, it did look at some 5G connections individually. 

In 1st Place

The most awards went to EE. They won 7 of the categories, and came joint top on 3 others. This is slightly less than last year, when they won 8 categories and came joint top in 5. 

In 2nd Place 

Three UK took 2nd place, which matches their top performance in other studies for availability and download and upload speeds on 5G. 

They also came joint top for 5G Video Experience and 5G Live Video Experience. 

The Winners by Category

You can see which of the various categories were won by which network in the infographic below. 

You can see that O2 were the bottom of the pile with just one award, which was joint with all 3 of the other networks for 5G Availability. 

Vodafone had just one award (for Voice App Experience) along with 4 joint winnings for Video Experience, 5G Video Experience, 5G Live Video Experience and 5G Availability. 

Opensignal-uk-mobileawards-H2-2023

With thanks to Opensignal for the graphic detailing the categories and winners. 

Download Speed Experience – All Mobile Connections

NetworkDownload Speed H2 (Mbps)Download Speed H1 (Mbps)
EE4047.7
Three UK34.535.4
Vodafone2725
O220.919.3

Download Speeds – 5G

NetworkDownload Speed H2 (Mbps)Download Speed H1 (Mbps)
Three UK205.5237.7
Vodafone114.3100.6
EE99.5122.3
O27775

Upload Speed Experience – All Mobile Connections

NetworkUpload Speed H2 (Mbps)Upload Speed H1 (Mbps)
EE9.39.8
Vodafone88.2
Three UK6.36.2
O25.15.1

Upload Speeds – 5G

NetworkUpload Speed H2 (Mbps)Upload Speed H1 (Mbps)
Three UK17.517.3
EE15.916.9
Vodafone14.914.9
O29.89.8

UK Availability % – All Mobile Connections

Network% UK Availability H2% UK Availability H1
Three UK99.199
EE98.598.3
Vodafone97.597.3
O297.397

UK Availability % – 5G

Network% UK Availability H2% UK Availability H1
EE10.69.8
Three UK10.310.6
O210.18
Vodafone109.7

Summary

You’ll see from the data above that performance leaders EE and Three UK have actually lost some of their download speed in comparison with the first half of the year (H1). For EE, this meant a drop from 2nd to 3rd place in the 5G download performance category.

The availability of 5G performance (measured using the % of time spent on a 5G connection) improved across all networks with O2 delivering the biggest overall increase despite being near the bottom for the majority of categories. 

Unfortunately, it would seem that their merger with Virgin Media (VMO2) hasn’t shown to have had much of an impact on performance as they remain the lowest rated mobile operator across most of the categories which remained a common trend over recent years.

It’s good to note that as with most pieces of research, studies of this nature do have their limitations. The data set, as mentioned above, was crowdsourced meaning that this app-based data can be affected by various limitations and factors such as the location of the device and the various plans being used on those devices. 

It also doesn’t allow a solid baseline as there are no common bases across hardware and environment. 

So remember that collected data and testing performance in this way may not always give a complete picture. However, Opensignal are one of the more reliable organisations when it comes to analysing data such as this. 

Which mobile network operator are you with – And would you agree with the results? 

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How can I improve my 4G signal speed?

Is there anything worse than slow Wi-Fi or a poor data connection? Waiting for a webpage to load or watching a video b-b-b-buffer. It is so frustrating! 

 

More and more people are now opting for 4G or 5G cellular connectivity in their homes, replacing fibre broadband that’s too slow. Many households are also using 4G/5G connectivity as a back up in the form of hybrid broadband. 

 

Why do people choose cellular broadband? Sometimes it’s because of the price of regular wireless broadband, which can be expensive – Especially in more rural areas where it’s also slow. In these instances, cellular signal if more often than not a faster option. 

 

4G LTE and 5G do have their own restrictions though. Slow data rates on 4G LTE and 5G are also common. But is there a way to improve your 4G signal speed and data rates?

 

How Can I Improve My 4G LTE or 5G Speed?

 

There are three main things you can try to help improve your 4G and 5G data rates:

  1. Update your Device

    If you are using old devices, you may only be connecting to older bands. Using a new phone, tablet, laptop or hotspot could help you to connect to new bands. The newer the device, the more likely they are to support a newer version of the 4G LTe or 5G spec, which would in turn bring you faster data rates.

  2. Try using External Antennas

    Many major carriers have hotspots that support external antenna ports. You may find that using an external antenna could help you to improve signal strength, signal quality and help you access bands that aren’t getting indoors. 

 

  1. You could try a Signal Booster

    The majority of phones (as well as some hotspots) do not have external antenna ports. If you are trying to improve data rates on your phone, you could use a signal booster. They work by amplifying your signal as well as increasing the signal strength of the signal. You can also use them alongside external antennas – They enable the rebroadcast of improved indoor signal.

What configurations can I use to improve 4G / 5G signal strength?

There are a couple of configurations that our Wi-Fi experts would recommend giving a go.

 

1. Latest Hotspot + Directional Outdoor Antennas

 

If you’re happy to use Wi-Fi for distributing your signal indoors, then you can use a hotspot (from your chosen carrier) used alongside external antennas which are mounted on the outside of the building.

Pros

  • If you already have a hotspot, this can prove highly cost-effective
  • Easy to support MIMO (multiple input, multiple output). Using multiple antennas can help improve performance
  • Offers the fastest available data rates
  • Using directional outdoor antennas can help improve signal to interference and noise ratio (SINR) as well as enabling you to access weaker outdoor bands, and improve MIMO performance


Cons

  • It requires a hotspot, with a line of service
  • Your system will be hard-wired. Mobile phones will be able to connect via Wi-Fi but won’t see better 4G/5G signal.

 

  1. 4G LTE or 5G Signal Booster + Directional Outdoor Antenna

 

A mobile signal booster is a great alternative if you don’t have a hotspot, don’t fancy one or simply cannot afford the monthly charges associated with adding a phone line. You may also just want to have wireless 4G / 5G coverage inside, which a mobile signal booster will give you. 

 

A mobile phone signal booster works by amplifying the signal from outdoors and then rebroadcasting it indoors via wireless. Thus getting you the best data rates. 

Pros

  • Provides wireless coverage for multiple devices
  • Will works with existing phones
  • You don’t need a hotspot or extra phone line
  • Using the directional outdoor antennas can help to improve SINR
  • A booster could enable you to connect to weaker bands

Cons

  • Boosters are SISO (single input, single output) with one antenna outside and one antenna inside. This means you cannot use MIMO with this option, and it decreases speeds by approximately 33% 
  • This option can be more expensive than external antennas

 

What can cause slow 4G / 5G data rates? 

 

If we’re trying our best to improve our 4G and 5G data rates, it would make sense to identify what actually causes rates to be slow. There are five main factors that can affect the 4G LTE / 5G data speeds you experience.

 

  1. The Signal Quality (SINR)

    The quality of signal in 4G / 5G networks is measuring in signal to interference and noise ratio (SINR). If you can increase your SINR, you can dramatically improve your data connection speed. As outlined above, you can improve your SINR by using a directional outdoor antenna, which can also be connected to a signal booster or directly to your 4G / 5G hotspot.

  2. The Number of Connected Bands

    Carrier Aggregation is when your phone (or hotspot) is able to use multiple bands to connect to the tower simultaneously. This means that the more bands you are connected to, the higher your data rates.

  3. The Signal Strength (Reference Signal Received Power)


You might be thinking that signal strength must be the most important factor, but it’s actually not. In 4G and 5G networks the RSRP signal strength certainly does matter, but it’s not the most important thing. Check your RSRP – If it’s already stronger than -100dBm, then having a stronger signal won’t help to increase your data rates. 

 

  1. Congestion

    As you can imagine, the more users there are on the tower, the lower your data rate is going to be. The congestion in the tower will also vary by band. In general, lower frequencies penetrate buildings more than higher frequencies. This means that the higher frequency bands are usually less congested. This means that using an outdoor antenna and connecting it directly to your hotspot or signal booster Ican really help you to access the less-congested bands.

  2. MIMO Support

    Using MIMO means that you can use multiple antennas to increase data rates by about 30%. The majority of mobile phone signal boosters are SISO (Single Input, Single Output) but you could install two systems in parallel to get a MIMO booster. 

  3. Throttling

    If you’re with a Mobile Virtual Network Operator, it means that the service provider does not own the wireless network infrastructure. This means that the main carrier’s network may treat your connection like a second-class citizen and find yourself throttled! Throttling may also occur if you use a lot of data per month. Throttling is how the service providers manage the data they provide – They can de-prioritise certain users and even stop their connection going over a certain speed.

 

Get in touch

If you’re struggling with wired broadband, and not getting the reliable internet connection you need in your rural business or home, then 4G / 5G could be a fantastic option for you.

It can feel like a big jump to give up on your wired broadband connection and opt for 4G – Which is where our Cell Coverage 4G survey comes in.

We can tell you exactly whether 4G broadband would work for you, and which network would be most reliable.

 

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5G Survey London

With the increasing prevalence of 5G availability across London, you might be needing a 5G survey. Perhaps your London business is moving premises – Or maybe you’re looking to buy or rent a property in London? Either way you need to know that wherever you’re living or working in London will have decent cellular and data coverage. 

Mobile coverage is a huge part of buying or renting a new property – Whether for a business or somewhere to live. 5G mobile phone coverage could be a massive deal breaker if it’s not at the level people have come to expect. 

Thankfully, here at Geekabit we offer a 5G survey in London and the surrounding areas – We know our stuff when it comes to all things wireless. We understand how vital it is to maintain strong connections, whether it’s in the office or at home. 

 

Geekabit’s 5G Survey London

Geekabit offer both internal and external 5G surveys, looking at mobile phone coverage both inside and outside your property. 

You might be wondering – Why would I need a 5G survey? 

For our clients that are wanting to map out the availability of 5G cellular and data coverage in a London office or building, the 5G survey would be a great tool. It’s extremely useful if your organisation is considering moving premises. It is so important nowadays to make sure that you have good 5G mobile phone signal coverage before signing on the dotted line. You don’t want any nasty surprises when it comes to coverage once you’ve moved in! 

Our landlord and estate agent clients also find it a very beneficial tool when it comes to selling or renting out business or residential properties in London. Tenants and house buyers aren’t just looking at the water pressure of the taps or the state of the windows – They’re now asking questions about the strength of cellular reception. Our 5G Survey gives you all the information you need to know. 

People want to make sure that where they live and work in London will have strong 5G mobile coverage. Geekabit’s 5G survey is the perfect way to prove your property has just this and on what networks. 

5G Hybrid Broadband

And where there’s a strong 5G connection, you know you’re covered if the internet goes down. Hybrid broadband is giving customers confidence that even if their standard internet connection fails, they will still have 5G mobile broadband to fall back on.

But this is only as foolproof as your 5G coverage. So before going ahead and investing in hybrid broadband, why not carry out a 5G survey first to make sure that your London property has the coverage you need to fall back on. 

 

Office and homes aren’t the only places where you need a strong, reliable 5G cellular connection

There are many external areas that would hugely benefit from an external 5G survey. Geekabit can also carry out a 5G survey along London roads, parts of the capital’s transport network and throughout leisure facilities in London and the surrounding areas. 

In today’s world, we don’t just stay in one place – Even while we’re working. We take our need for connection wherever we go – And it needs to be strong and reliable. 

Gone are the days where we are tethered to a desk – We need the 5G mobile coverage to be available on the go. Whether we are using a smartphone, tablet or other internet enabled device, we need to stay connected – And we need to know that the signal will be strong and reliable. 

Geekabit’s 5G survey can tell you how strong the cellular coverage is in certain areas of London, and which networks would work best for those locations. This information is invaluable.

 

How do we report the results of our 5G survey?

We can provide results, heatmaps and detailed reports measuring the details of phone coverage for 5G (as well as 2G, 3G and 4G/LTE). 

For any given London location, we can measure: 

  • The cellular connectivity
  • Data upload and download speeds 
  • The occurrence of dropped and failed calls for all the main mobile network operators

Over the last 2 years, companies have realised how vital cellular coverage is – For business operations as well as staying connected with loved ones. This was true before the pandemic, but Covid has certainly increased the need for strong, reliable mobile coverage. 

 

It’s time to invest in mobile enterprise

If you value the importance of the Quality of Service and Quality of Experience of your employees cellular coverage whilst they are at work, then it’s time to invest in mobile enterprise. 

Here at Geekabit, we’ve long been able to provide mobile phone coverage survey results for a fixed point – For example, a particular property in London. 

We can now provide this matched to geolocation data over a moving area, as well as on building plans and maps. When it comes to 5G surveys, this information is really important. 

If your London business has been thinking about investing in further mobile technologies, then our 5G survey is ideal for providing graphical and interactive information, allowing you to really drill down into the data and support and inform your worthwhile investment.

 

A word from our Founder

Steve Cross, Founder of Geekabit, comments:

“Mobile phone coverage has continued to increase in importance, with a massive investment throughout the pandemic in mobile working technology. With the great shift in office working already happening, organisations are looking to ensure that 5G mobile phone coverage in potential London office locations will be suitable for their workforce. Our internal cellular 5G survey tool gives clients the opportunity to make sure there will be no issues with mobile phones and tablets when moving buildings or downsizing.”

Want to know more about our 5G surveys?

For further details about the data which can be captured, or to discuss a potential project, please email our Wi-Fi experts at info@geekabit.co.uk and someone will be in touch as soon as possible.

 

Our 5G surveys are available across London and the surrounding areas. If you are interested in this service in a different location, please do get in touch. 

 

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Geekabit Cellular Survey Launch

Is your business considering moving premises? Do you need to know whether a property has decent cellular and data coverage?

Here at Geekabit, we are delighted to launch our latest service when it comes to all things wireless. We understand how important it is to maintain a strong connection in any business premises – Whether that be in the office or at home.

Geekabit’s Cellular Survey

We are now offering internal 4G mobile phone coverage surveys. Why might you want one of these? Well, this would be perfect for our clients looking to map the availability of cellular and data coverage within a building. This is useful for when an organisation might be contemplating moving offices and want to ensure mobile phone signal coverage before signing on the dotted line.

It could also be very useful for landlords or estate agents who are selling business and residential properties. The strength of cellular reception is a common question from potential house buyers and tenants. People want to ensure that where they live and/or work will have strong mobile coverage. A cellular survey is the perfect way to prove your property has just this, and on what mobile networks.

Where else might you need to ensure strong, reliable cellular connection?

We can also carry out driven 4G and 5G surveys of external areas. This could be along a road, part of a transport network or throughout leisure facilities.

In this day and age, we take our need for connection wherever we go. We’re not tethered to a desk, and need reliable mobile coverage on the go. Whether it’s a smartphone, tablet or other device – We need to be able to stay connected with a strong and reliable signal.

Our 4G and 5G mobile surveys can tell you how strong the cellular coverage is in a certain area, and which networks would work best.

How do we report the results?

We can provide results, heatmaps and detailed reports measuring the details of phone coverage for 2G, 3G, 4G/LTE and 5G. We can measure the cellular connectivity, data upload and download speeds and the occurrence of dropped and failed calls for all the main mobile network operators.

Long before the pandemic, companies were beginning to realise the importance of cellular coverage – And the last 2 years have only spurred this need on. When it comes to investing in mobile enterprise, it’s vital for organisations to consider the Quality of Service and Quality of Experience their employees get from cellular coverage at work.

Whilst we have always been able to provide mobile phone coverage survey results for a fixed point, we can now provide this matched to geolocation data over a moving area, and on building plans and maps. Additionally, and perhaps most importantly, we can also provide this information for 5G surveys.

The recorded data, provided in graphical and interactive formats, allows companies to drill down into the data and support investment in further mobile technologies.

A word from our Founder

Steve Cross, Founder of Geekabit, comments:

“Mobile phone coverage has continued to increase in importance, with a massive investment throughout the pandemic in mobile working technology. With the great shift in office working already happening, organisations are looking to ensure that mobile phone coverage in potential office locations will be suitable for their workforce. Our new internal cellular survey tool gives clients the opportunity to make sure there will be no issues with mobile phones and tablets when moving buildings or downsizing.”

Want to know more about our 4G and 5G surveys?

For further detail about the data which can be captured, or to discuss a potential project, please email our Wi-Fi experts at info@geekabit.co.uk and someone will be in touch as soon as possible.

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