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Wi-Fi Woes at Home: Could it be your Router?

Wi-Fi is one of those things that we don’t tend to take much notice of – Until it breaks.

Just like when a power-cut stops our electric, or cloudy water comes out the tap – When our Wi-Fi goes down, we notice! Slow or faulty internet might be one of the most frustrating things of all time. There’s nothing quite as annoying – Whether you’re in the middle of a Netflix binge or an important Zoom meeting.

The last time you thought about your internet probably coincided with one of those moments. Maybe it was back when the first lockdown came in and you were suddenly thrust into a world of remote working. Or when schools were closed and you abruptly and unexpectedly became a teacher and had to navigate an online classroom with your children.

Never have we had to rely on our home Wi-Fi networks like we have the last 2 years. The world still looks like a bit of a scary place right now – Don’t let your home network be an added source of stress.

We might have electricians to sort out our electrics and plumbers to sort out our plumbing – But who sorts out our Wi-Fi in our homes? Here at Geekabit, our Wi-Fi experts are here to help you. Most people get sent a router from their broaband provider, plug it in and hope for the best (no judgement here!). But what about when that’s not enough to provide you with a reliable home Wi-Fi network?

We’re going to take you through the basics of Wi-Fi so you can make sure your router is providing your home with the network you need.

So let’s start from the beginning.

Wi-Fi Standards – What are they?

What we understand as Wi-Fi was only named that after the ability for us to connect to other computers and the internet has long been around.

It started out as 802.11 (The first Wi-Fi standard). Not quite the description you’d expect for such a transformative piece of technology! And certainly not a word that lends itself to the general population of internet users.

So what came next? Along came 802.11b (there was a 802.11a but we won’t go into that). Catchy huh! This was the first major revision of 802.11 which came in 1999 alongside the name Wi-Fi. These numbered standards come from the Wi-Fi Alliance – A global group of technology companies who ensure that anything labelled as a Wi-Fi product has been adequately tested as such.

This means that if you buy a product with Wi-Fi, such as a laptop, and you have a functioning Wi-Fi network, then the 2 will be able to connect. That’s the rule!

In the 20 years since we’ve had more revisions and improvements, taking us through more standards: 802.11b, 802.11g, 802.11n, 802.11ac and 802.11ax. They don’t exactly roll off your tongue do they?

What they have done however, is:

  • Increase the maximum speed
  • Minimise congestion in built-up areas
  • Improve connections when multiple users on different devices are accessing the same network

Wi-Fi Standards and Compatibility

What these complicated names also mean is that even the most technological savvy people don’t have much knowledge about how their home Wi-Fi network actually works. Again no judgement – It’s not your fault!

Without Googling or hunting down hardware – Do you know which of the standards above your home network supports? How about your laptop, tablet or smartphone?

Without also knowing what standard your router runs on, how could you know whether the standard your devices are running on is compatible?

Backward compatibility has its costs. If you have a new router running on the latest standard of 802.11ax, but your laptop is 20 years old with 802.11b compatibility, the laptop can only go as fast as the old standard. It can’t access the benefits of the newer standard that the router supports. Unfortunately, having this laptop connected to the network can cause the whole Wi-Fi system down to its level. For this reason, the default settings on many networks automatically kick off any older devices to stop problems arising for other users.

For this reason, it’s wise to make sure that the Wi-Fi standard that is supported, is common amongst your router and the devices connected to it.

The re-branding of Wi-Fi Standards

Thankfully assessing compatibility will become a lot easier now that the Wi-Fi Alliance has rebranded the Wi-Fi standards.

You might be surprised to find that you are already acquainted with the latest Wi-Fi standards – Wi-Fi 6 and Wi-Fi 6E.

With the branding of these newest standards, comes the relabelling of the older ones. They become:

  • 11 – Wi-Fi 1
  • 11b – Wi-Fi 2
  • 11g – Wi-Fi 3
  • 11n – Wi-Fi 4
  • 11ac – Wi-Fi 5
  • 11ax – Wi-Fi 6

The ones we need to know about and look out for are Wi-Fi 5 and Wi-Fi 6. Simply put – Your home Wi-Fi network will run better if use routers and devices that support the latest Wi-Fi standard.

We mentioned Wi-Fi 6E. This is the latest Wi-Fi standard which arrived this year. This standard, for the first time since the beginning of Wi-Fi, it uses 6GHz. This band is a new section of the radio spectrum which hasn’t been used by Wi-Fi before. This new standard will minimise interference with other networks and help achieve speeds we haven’t seen before.

Where do routers fit into all of this?

As you have seen, there has been a steady stream of Wi-Fi standards since the internet first emerged.

As with most things technological, improvements are constantly being made. We live in a world where there is always the newest device – Faster, more compact, better this, better that. Always competing with what came before it.

You probably replace your phone quite regularly, especially if you are on a contract or plan. Getting an upgrade is the norm! You may also do the same with laptops and tablets, TV’s and other smart devices around the home.

But do you do the same with your router?

Have you ever stopped to think that the router you’ve had since you moved in is stopping all your new devices from working to their optimum ability?

Your smartphone might support Wi-Fi 6, but that’s no good if your router is ten years old! Could your router be the cause of your home Wi-Fi problems? Slow internet speeds, bottlenecks, buffering?

What’s the point in spending thousands of pounds on the latest phone, tablet, laptop, smart TV etc if you haven’t invested in a router – And instead connect all your top-of-the-range devices to a box you got free from your provider when you moved in nearly a decade ago.

It seems pretty obvious now we’ve pointed it out, but so many of us do this very thing. We’re not trying to shame you – the majority of people don’t consider that their Wi-Fi woes could be a result of an older router.

‘I think my router could be causing my Wi-Fi problems – What do I do next?’

Assuming that the connection coming into your home is not ‘dodgy’ then a new router could be the answer to your Wi-Fi problems.

The majority of households have a pretty straightforward set of needs when it comes to Wi-Fi coverage. A simple change, such as a pair of Wi-Fi 6 ‘mesh routers’, could be just what you need to to provide a bit of extra bandwidth and even cover those annoying ‘black spots’. Esepcailly if one of those happens to be out in the garden where you desperately tried to catch a bit of sun whilst working from home during the summer!

For the cost of skipping the latest smartphone upgrade, you could fix the Wi-Fi problems for your entire household.

No more buffering mid Netflix binge. No more dropping out of video calls and online meetings. No more being ‘that colleague or friend’ that causes the tech problems.

This one small switch could be far more beneficial that upgrading your devices or doubling your monthly BT bill.

What if replacing your router could give all your Wi-Fi devices a new lease of life in your home?

 

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4G Broadband – The Answer to Your Rural Wi-Fi Woes?

Over the last year, we’ve been inundated with requests from people looking for a different and more reliable source of broadband service.

Many people are moving out of London into more rural areas and expecting the same internet connectivity as they would have in urban areas.

They soon realise that many parts of the countryside are suffering from a broadband deficit and there’s a connectivity imbalance across the countryside.

We’ve installed countless numbers of external 4G antennas and routers, effectively replacing the broadband through the telephone cable, with a data SIM card.

This simple solution has meant that people who couldn’t Zoom for work at home now can, children can do their schooling online through Google classroom and Teams, and the dreaded buffering of Netflix binging no longer happens.

Not only is this solution perfect for those at home, but it works excellently for temporary offices too, such as those in construction, archaeology and film and TV work.

We thought we would share a couple of case studies from some recent 4G installations that have seen a hugely positive affect on their connectivity since making the switch.

 

Case Study – A Rural Home in Bishops Waltham

Wi-Fi Issue: This charming rural home in Bishops Waltham struggled with only 2-3mb download speed and 0.5mb upload speed through their BT Openreach line. As the Director of a large London bank, this unreliable connection meant she couldn’t work from home.

Our 4G Broadband Solution: We installed a 4G antenna and router, and she’s now getting perfect 60mb download speeds with 20mb upload speeds. This means she then didn’t have to travel into London so often.

Case Study – A Garden Landscaping Company in New Alresford

Wi-Fi Issue: This garden landscaping company recently moved their office to a rural location without any internet or traditional phone line. Their new office was a converted shipping container which, as it is made of metal, meant that their phones wouldn’t work quite so well for internet speed.

Our 4G Broadband Solution: Our 4G external antenna solution means they now get 40mb download and 20mb upload speeds within their new office.

Case Study – A Large Metalwork Company in Rural Dorset

Wi-Fi Issue – This metalwork company was having trouble with 3-5mb download speeds and less than 1mb upload speeds. This was the maximum possible speed in their area. Having asked  BT Openreach to extend fibre to their premises, they found out it would not only have cost them hundreds of thousands of pounds, but also ruined a beautiful part of the countryside. (If you watch The Crown you may well have seen it!) The poor internet connection meant that contacting their London based clients over Zoom was very difficult, and often required them to do so from their home instead or office.

Our 4G Broadband Solution: Using our 4G router and external antenna, they now receive 70mb download speeds and 30mb upload speeds. This means they can now easily maintain contact with their clients without having to travel back to their homes for a good quality Zoom call. It also means they can employ more people onsite and increase employment in the local community without moving their office to a larger town.

 

If any of these problems seem familiar to you, whether it’s your home connection or business, perhaps now is the time to get in touch and let us see if we can help.

These 3 examples are just a handful of the successes we’ve seen from clients moving from a slow BT Openreach connection to a faster 4G broadband option.

 

How can you be sure that 4G broadband is the right option for you?

It’s okay to feel nervous, we understand how frustrating a slow connection can be. We can come and assess your property to see whether a 4G broadband option would be viable for you with our new 4G antenna testing pole. This bit of kit means we can get an accurate representation of how our 4G routers and eternal antennas can solve your broadband connectivity problems.

For more information on our 4G broadband service, head to our website. You can also get in touch with one of our Wi-Fi experts who will be happy to discuss your requirements.

 

Don’t let a slow BT Openreach connection hold you back. Whether it’s for Zoom calls to keep in touch with colleagues, WhatsApp video calls with friends and family, or nightly Netflix binges – You deserve a connection that doesn’t freeze, buffer or drop. Call in the Wi-Fi Experts today.

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The Best Unlimited 4G Data Plans for Broadband

We’ve talked quite a bit recently about the demand we’ve seen for 4G broadband, especially in more rural areas around Winchester and Hampshire.

In previous weeks we’ve shared our favoured pieces of kit for 4G routers. This week we’re going to talk a bit about the data plans needed for 4G broadband.

Many of our clients ask us about the best unlimited data sim plans for their 4G routers. For people swapping from traditional broadband over to 4G, this is next on the list of ‘need to know’ following hot on the heels of coverage.

We are pleased to be able to offer our clients an unlimited 4G data plan solution through Utility Warehouse.

Who are Utility Warehouse?

 

Whilst they may not be as well known as some of the big networks, Utility Warehouse uses the EE network which you all will have heard of.

Wherever there is good 4G signal with EE, we can provide a superior external antenna and mobile router to give you better upload and download speeds.

Did you know the emergency services use EE?

EE is the network currently used by the emergency services for their radio communications. It is one of the most reliable networks that you can use.

What’s the deal?

Other networks are of course available, however they often cost a little more as well as locking you in to a longer contract.

Our deal with Utility Warehouse is only on a 30-day rolling contract, which gives you the peace of mind that you can enjoy unlimited data whilst not being locked into a lengthy contract.

Is your home suffering from a slow BT Openreach connection?

Slow internet is frustrating at the best of times, but add in the stressors of working from home, remote learning and Zoom calls dropping in and out and you’re bound to be tearing your hair out.

For homes suffering from a slow Openreach connection, the speeds offered by Utility Warehouse Mobile will solve many of the issues you’re facing.

Can you get 5G through Utility Warehouse?

Many devices are crossing over to 5G so it’s natural that the question of whether something is 5G compatible is on your lips.

At the moment, 4G is the only option through Utility Warehouse, although we understand that 5G will hopefully be added in early Spring.

Want to find out more?

If you would like more information on the 4G Broadband service we can provide through Utility Warehouse, please contact us directly.

You can also find out more about our Utility Warehouse service offering by clicking here: https://uw.co.uk/?position=F62402

If you’re unsure about making the switch to 4G broadband or you’re not sure if it would be right for you and your home, have a read of our website. You can also give us a call – Our Wi-Fi experts would be happy to chat through the options and ascertain whether 4G broadband could solve your Wi-Fi woes. You can reach our Hampshire office on 01962 657390 – We look forward to chatting with you!

 

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Amplifi Alien – The New Wi-Fi 6 Router from Ubiquiti

In this week’s blog we’re going to take a look at the new Wi-Fi 6 router from Ubiquiti – The AmpliFi Alien. With attractive performance features, this router could be great for a busy household working and learning from home as well as the intrepid gamer.

This Tri-Band Wi-Fi 6 router brings a revolutionary Wi-Fi 6 benefit into your home along with an elegant design.

What are the key features of the AmpliFi Alien?
  • Wi-Fi 6 compatible
  • It has a scalable mesh system. This is great for gamers! The Wi-Fi 6 standard Mesh system can easily cover any home, providing 4K/8K UHD streaming and online gaming to multiple users in any room
  • It has true Gigabit mesh
  • An 8×8 super antenna system
  • You could get up to 4 times your current network capacity (compared to an AmpliFi HD)
  • Boost your coverage by up to twice your current network (compared to an AmpliFi HD)
  • Reduce battery drain in mobile devices
  • It has 2.4/5 GHz Wi-Fi 6 and 5 GHz Wi-Fi 5 radios
  • From this single unit, they deliver a total capacity of 7685Mbps and 16 spatial streams
  • Build a virtually unlimited Wi-Fi capacity within your home by easily meshing multiple units over the air
  • It has a convenient touchscreen which displays the network status and provides instant controls
  • The AmpliFi Alien has a single Gigabit internet interface and internal power supply
  • It is integrated with a LAN switch with 4 Gigabit Ethernet ports
  • You can use Wi-Fi 6 for wireless connectivity and the LAN ports for local wired connectivity
  • It takes just one minute to set up using their easy-to-use app.

 

What performance features could make the AmpliFi Alien a good choice for remote working and home learning in a device heavy household?

There’s a lot of households across the UK that are suddenly finding themselves in a network nightmare at home. Families where both parents are working from home, plus multiple children doing home learning lead to multiple Zoom / Microsoft Teams / Google Meet video conferences all needing to happen at the same time. And this can cause some big issues with internet and Wi-Fi. The AmpliFi Alien has some performance features would be enticing for anyone currently in this predicament.

  • The Ubiquiti AmpliFi Alien is optimised to provide your home network with the highest possible performance – Irrespective of how many users or devices are connected at the same time
  • The AmpliFI Alien can eliminate dead spots and increase the total capacity in your home network by 4 times through utilising MU-MIMO and OFDMA for communication across 12 Wi-Fi 6 spatial streams
  • Got a video meeting you just cannot have interrupted by lag or loss of video? The AmpliFi Alien has 5Hz radio with Wi-Fi 5 (802.11ac) speeds which you can choose to dedicate to performance critical devices
  • Using the above features can help you to avoid competing for bandwidth with any other devices on your home network
Sounding good, but worried you don’t have the technical know-how to set something like this up?

The AmpliFi Alien comes with the AmpliFi App – A simple app that allows you to set up your network in just a minute. It’s user friendly yet full of controls and statistics to enable you to configure the AmpliFi Alien for your environment.

For more information and detailed specifications on the Ubiquiti AmpliFi Alien, head to their website.

What other products are in the Ubiquiti AmpliFi range?

The AmpliFi Alien is the latest router that Ubiquiti have added to their extensive range of Wi-Fi products. You can find out more about their range of products by heading to their website, plus see real-life reviews of how Ubiquiti AmpliFi products have changed home networks for the better including all the stats.

 

We don’t know about you, but we’re pretty excited to see the AmpliFi Alien in action!

 

 

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4G Broadband and the Teltonika RUT950 Industrial Cellular Router

If you live in a rural area, you may know only too well how slow the BT Openreach service can be. And we all know how frustrating patchy Wi-Fi can be, especially when so many of us are currently relying on it for work, home learning and socialising.

We’ve had quite a few clients recently that have asked us to install 4G broadband as a more reliable alternative to the slow BT Openreach service they’ve had previously.

The really great thing about 4G broadband is that we can use our equipment to test whether it will work for you before fitting any kit.

It’s becoming a more popular choice for home Wi-Fi networks, so we thought we would share with you our top product for 4G broadband installations – The Teltonika RUT950 4G LTE Wi-Fi Dual-SIM Router.

 

What’s it all about?

Here’s where we’re going to get technical. To skip past the tech jargon, scroll to the next section where we explain why the Teltonika RUT950 is our preferred choice for 4G broadband installations.

This industrial cellular router can be used both as a backup in-case your normal broadband fails, or as your main internet source. It guarantees a reliable internet connection with high data throughout (the amount of successfully moved data, usually in Mbps) and data redundancy (permits the correction of errors).

Connectivity

  • 4G/LTE (Cat 4), 3G, 2G.

 

WAN Failover

  • Automatic switch to available backup connection.

 

Wi-Fi

  • Wireless Access Point with Hotspot functionality. This router can support upto 100 simultaneous connections. Perfect if you’re currently a family of 2 working parents sitting on Zoom calls with 2 teenagers needing to be on virtual lessons via Teams! You can also balance your internet traffic over multiple WAN connections.

 

Dual Sim

  • With auto failover, backup WAN and other switching scenarios. If one SIM has a weak signal, reaches its data limit, has no network or network is denied, the data connection fails, or the SIM becomes idle, the router will automatically switch to the other SIM to limit disruption to signal. Custom data limits can be set up for both SIMs.

 

Ethernet

  • X4 Ethernet interfaces with VLAN (Virtual LAN) functionality. Ethernet adaptions can come in really handy, especially at the moment when households are fighting over their connection.

 

RMS

  • Compatible with Teltonika remote management system, which makes for simple and secure monitoring by us, for you and your network.
  • RutOS is a unified operating system that works across all of the Teltonika Network routers. Being powered by RutOS makes this cellular router highly secure and easily customisable.

 

Security

  • Unlimited configuration and pre-configured firewalls. WPA2 Enterprise (Wi-Fi Protected Access – Still considered the gold standard for wireless network security). Attack prevention. Mobile quota control.

For more detailed information and the complete specification on the Teltonika RUT950 Industrial Cellular 4G LTE Wi-Fi Router, you can head to their website.

 

Why is this product our preferred choice?

This 4G router enables us to have remote access to the network. This means that should any problems arise, we can provide support to our clients from where we are, rather than having to go to their premises.

The Dual-SIM functionality means that there is a backup should one of them fail, giving the client resiliency and reliability.

The units are powered by an operating system called RuTOS. This interface, a little bit like the way you use your smartphone, means that the manufacturer can send through newsletters and updates when new features have been added to the operating system.

Essentially, it’s a really powerful bit of kit, and well trusted by our Wi-Fi experts and engineers.

If you are struggling with a slow BT Openreach connection and would like to find out more about 4G broadband, head to our website. Or you can give our Wi-Fi experts a call and we can chat through whether 4G would be a good option for you.

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Optimise Your Home Network for Remote Learning and WFH

Got network issues at home? Haven’t we all. Suddenly the majority of households are relying on their Wi-Fi a lot more.

 

Many of us are now working from home – We’re sat on Microsoft Teams, Google Meet or Zoom. Video calls for work aren’t the only thing clogging up your network – Odds are you’ve also got children sitting on virtual lessons, learning remotely.

We’ve gone from using our broadband to stream movies, scroll social media, send some emails and play games to families all using the bandwidth at the same time for multiple video conferencing all at once. Plus all those leisure activities on top!

So what can we do about it?

Understand Your Bandwidth

Here’s a little metaphor for bandwidth, in case you’re not familiar. Imagine you’re drinking through a straw. If you’re slurping on a diet coke, then it’s a simple suck. If it’s a milkshake you’re drinking then you’re either going to need more suction, or a bigger straw. Coke is speedy, milkshare can be slow.

If you’re sending a quick text-based email, it won’t need much bandwidth. If you want to press play on a 4K video and watch it immediately, then you’re going to need a bit more bandwidth.

Right now, with Zooms and other video conferencing taking centre stage in our home networks, we’re needing both upload and download bandwidth. For effective video conferencing you need both upload and download bandwidth capacity (you’re watching and transmitting video at the same time so you need Mbps both up and down).

Try doing a speed test (upload and download). To handle 2 or 3 Zooms at once, you’ll need around 11Mbps upload speed. Yo can also talk to your ISP to check how much upload bandwidth you have on your current plan. .

What Is Your ISP Giving You?

The more capacity you have, the bigger your bill will be.

If you are really struggling with your network, then consider chceking your plan with your ISP, and if needed, upgrade it to include more upload bandwidth. It’s also worth noting that you should also make sure that your ISP is capable of delivering these bandwidth promises. Most speeds to vary and are rarely guaranteed.

You may also want to check whether your ISP is ‘throttling’ you. If you are using (or trying to use) too much data, they may be restricting how much milkshake gets through your straw by biting on the end of it. Sometimes there is the option to pay a fee to stop them throttling you.

QUICK TIPS
  • Check your plan with your ISP
  • Consider upgrading bandwidth, if possible
  • Check you’re not being throttled
  • Check if your ISP offer dedicated fibre lines to each house or whether it’s shared between a cluster of homes

What If You Can’t Upgrade Your Plan To Get More Bandwidth?

Sometimes it’s not as straight forward as just upgrading your plan. It may be too expensive, or it may not even be possible in your location. Thankfully there are some things you can control within your home.

Let’s think about the devices that may be taking up bandwidth, but may not be needed all the time.

  • Smartphones – If you’re working on a video call or doing remote learning, then you probably don’t need your phone. It’s always doing things in the background. Switch them to Airplane mode when they’re not being used, or you know there are several of you trying to use video.
  • Smart TV’s – Let’s face it, Netflix and productivity don’t really go hand-in-hand (unless your Toddler is watching it while you work!). Any TV’s that are not in use, need to be powered down (not in sleep mode).
  • Wi-Fi enabled smart devices – Our homes are full of these nowadays. Anything using WI-Fi and running in the background can be switched off to try and save as much bandwidth as possible.
QUICK TIPS
  • Create a video schedule for your family and try where possible to avoid conflicts (both online, and offline…)
  • Schedule back-ups and auto-updates for during sleep time
  • Ban Netflix etc at capacity-critical times

What if none of this helps much – What then?

Consider Getting Wired

There is another way to optimise your home network – And that’s to run wires with ethernet cables.

A wired connection is always going to provide you with more reliability. It’s usually faster than wireless too!

We’re not suggesting installing wires all over your house – The situation we find ourselves in currently is only temporary. But if you’re happy to run cables along your skirting boards for a couple of months then great!

QUICK TIPS
  • If you can work close to your router then you can keep costs down by using a simple and relatively short ethernet cable from router to laptop.
  • If there’s no improvement when wired in, consider checking if your router is working how it should be.

For more ways to troubleshoot Wi-Fi problems at home, check out our previous blogs. You might find these ones particularly helpful!

Troubleshooting Your Home Wi-Fi

When Should I Use an Ethernet Cable?

Common Wi-Fi Problems and How to Fix Them

 

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