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Can My ISP Increase My Broadband Price Mid-Contract? 

Are you aware of your broadband contract clauses and how they could affect you? 

We all know that we should read the small print before signing on the dotted line – But how many of us actually do so? Especially when it comes to contracts from broadband and phone providers.

Perhaps with the current cost of living crisis, more people are being careful about what they are signing up for, and whether they should expect mid-contract increases in fees and exit costs. But what if you signed up before all the other household bills started to rise?

With households all over the country feeling the pinch, especially at this time of year, a mid-contract price increase is the last thing people need. But are broadband providers actually allowed to do this? 

Ofcom, the UK regulator of telecoms, has recently launched a programme in which they will monitor and examine whether any in-contract price rises from ISP and phone providers were laid out clearly enough in customer contracts – Before they signed up. 

Shouldn’t broadband packages stay the same throughout your contract?

Wouldn’t it be lovely if the price you signed up for remained the same throughout your broadband contract? 

We don’t think that’s too much to ask, but unfortunately there are many broadband, phone and mobile providers that will hike up the price of broadband part way through your contract. 

The rules laid out by Ofcom to try and combat this problem state that any potential for price increases must be set out in a prominent, clear and transparent way before a customer signs up. 

If an ISP fails to do this, then the customer stands a chance at exiting their contract without having to pay an additional fee. 

How could my ISP increase the price of my broadband?

The less dramatic price increases tend to come from providers like Sky Broadband and Virgin who implement standard price increases year on year. It’s pretty much expected by customers, despite consumers not knowing exactly what the new price will be. 

This kind of price increase also usually allows the customer to leave without having to pay a penalty fee. 

Other ISP’s like BT, EE and TalkTalk include a policy within their contract which enables them to increase their prices mid-contract in line with inflation and / or the Consumer Price Index (CPI). This could see an increase of 3-4%. Whilst this in itself can be quite transparent, the details are more often than not hidden amongst the small print that goes unread. On top of that, not all consumers have an in-depth understanding of inflation. 

Unfortunately, this means that when the inevitable price hike appears, customers are unable to exit their contract part way through without having to pay a penalty fee. 

Ofcom Investigates Broadband Price Hikes

Due to the number of complaints made between the 1st March 2021 and the 16th June 2022, Ofcom decided to investigate the apparent lack of transparency when it comes to in-contract price rises. 

MIllions of people are currently facing increases in their household bills. Now more than ever, it’s vital that ISP’s and telecoms companies make sure they are being very clear with their customers about pricing and exactly what they are signing up for. 

It’s the duty of these companies to lay out clearly and upfront any potential price increases within a customer’s contract. 

Due to the number of complaints regarding this matter, Ofcom began investigating whether this was happening, and if anything more needs to be done to make potential price rises more transparent to customers. 

Any providers found to not be following the rules regarding pricing transparency will be investigated individually. 

Good News About Mid-Contract Broadband Price Increases

Investigations of this nature do of course take time, however you’ll be pleased to know that CAP and BCAP (Committees of Advertising Practice – sister organisation to the Advertising Standards Authority) are developing new guidance in regards to mid-contract price increases. 

Their guidelines will include the potential for mid-contract price hikes to be more prominent within ads from broadband companies, mobile operators. By making it clear at this stage, there is less chance of consumers being misled. 

Since the 17th June 2022, there have been strengthened rules for telecoms companies that enforce clear and simple information for consumers in regards to in-contract price rises – Before the customer signs on the dotted line. 

In the current climate, it is absolutely imperative that customers know exactly what they are paying for their broadband, and how long they will be paying it. 

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How Much Electricity Does my Router Use – Should I Turn It Off?

Let’s face it, the temperature has dropped and in the current climate we’re doing anything we can to reduce our household bills. Many people are currently scrutinising their household appliances in a bid to see what’s using the most electricity and how they can reduce it. 

The most obvious culprits are of course anything that has a heating element – Washing machines, tumble dryers and dishwashers being big electricity hungry appliances. 

Consumer electronics also account for quite a chunk of our energy bills – About 6%. Think how many people you have in your home, and in turn how many of them have electronics that are plugged in a lot of the time. Laptop, games consoles, televisions. The trick is to switch them off from standby when you’re not using them…

But what about household items that are on all the time – Like your router? Is the internet ever not in use in your home? With the prevalence of smart homes comes the need for constant Wi-Fi connection. Hands up if you control your Christmas lights with Google Home or Alexa? Guilty. 

If you switched your router off overnight, what disruption would it cause? And is it even worth doing so? Let’s find out. 

Should I Turn My Router Off Overnight to Save Electricity? 

If you’ve joined energy saving forums or even if you’re just prone to the odd Google or blog read about how to keep bills down, you might have seen suggestions to switch off your router overnight along with other electricals. 

But what disruption could this cause? 

It’s worth remembering that most homes use broadband connections that are based off older style copper broadband lines (for example ADSL2+) or a hybrid of fibre optic and copper (e.g. FTTC / VDSL). These often use DLM technology (Dynamic Line Management) and its associated services.

A potential issue with these services is its negative response to repeatedly getting disconnected and having to reboot the router. This could cause your connection to become slower, which in turn brings its own problems! For this reason, it’s generally better to keep them switched on all of the time to avoid connectivity issues.

There are also a few other things to consider before switching off your router on your way to bed. 

  • Many routers receive security updates overnight so as not to cause any issues during the day. If you switch your router off every single night, then you could miss one of these security updates which could cause issues later down the line with device vulnerability.
  • Desperate to stay up to date with the latest Sky series but can’t stay awake long enough to watch it in real time? Then you might be someone who series links your shows so you never have to miss a moment. Except – In order for Sky (other providers are available) to be able to record said show, the TV needs to be connected to the internet. And oops – You switched the router off before you went to bed. No show for you.
  • Do you charge your smartphone overnight? Most use this opportunity to update to the latest software. If you’re not connected to the Wi-Fi then it likely won’t make any necessary updates. Likewise, if your phone stays on overnight, any notifications like WhatsApp or social media platforms will connect via your data rather than Wi-Fi which could result in your using up your data sooner than expected. 

Are these massive issues that you couldn’t possibly cope with? No, probably not. But if you’re used to things just quietly and consistently running in the background – Updates, show recordings, notifications – You might need to consider whether switching off your router overnight would work for you. 

And would it even be worth it? 

How Much Electricity Does a Router Use and Is it Worth Switching It Off Overnight?

Unfortunately it’s not possible for us to sit here and say exactly how much electricity a router uses as there are so many on the market and they will all be slightly different in terms of how much power they use. 

We can speak in general terms though. So generally speaking, a router will use roughly in a range of 2 to 20 watts to run. The average router uses 6 watts. 

So how much is that actually costing us? According to .Gov the current average price per kWh here in the UK is 34 pence. If you are using the average router at 6 watts per hour, then you would be using 0.00204 pence of electricity per hour that it’s running. 

Over the course of a day, that’s about 5p (rounded up) for the router to be on. So 35p per week, £1.37 per month. That’s a total of £16.45 for the year! 

So if you switched off your router overnight, let’s say for 9 hours, that’s really not going to be a massive saving is it? Every little helps and all that – But you’d be saving about 12p per week in exchange for the possible disruption we mentioned earlier. 

Even if you have one of the more expensive routers to run at 20 watts per hour, you would still only be saving about £1.26 per week. 

And let’s not forget that some homes have special economy metres that enable householders to benefit from lower priced electricity overnight. In which case, the savings from switching off your router would be even less! 

Whether or not it’s worth switching off your router to save electricity is really a personal preference! 

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Connectivity Alliance – Telecoms Providers Join UK Landowners 

Last week on November 23rd, UK telecommunications providers, infrastructure providers and landowners joined together to form the NCA (National Connectivity Alliance). Why? Well. the main aim is to make collaboration easier on mutual areas of interest as well as aid the rollout of new networks. 

Let’s think about digital infrastructure for a moment – We’re talking about things like trenches for optical fibre cables and mobile masts. It’s easy to see why landowners and digital infrastructure developers might not be on the same wavelength (if you’ll pardon the pun). Previously, landowners would only allow operators to deploy infrastructure on their land in return for high rental fees. This would in turn have a knock on effect for consumers and telecommunications providers as operators would be unable to increase their coverage due to expensive rental fees. 

Back in 2017, the government amended the ECC (Electronic Communications Code) in order to make it more straightforward (and cheaper) for operators to access both public and private land. However, this didn’t have the balancing effect needed and lent instead more in favour of the providers – Some forcing rent of an extremely lower price. 

These lower rents didn’t take into account that landowners had multiple considerations to make like:

  • Facilitating access 
  • Ability to repurpose sites for other ventures (or inability to do so once infrastructure had been deployed)
  • Impact on insurance of any kit fitted to a roof
  • Safety risks for residents near base stations
  • Keeping an area used for deployment in good repair

You can see why this could easily end with disputes in court! Of course, the goal for everyone is to successfully roll out broadband and mobile networks, and the upcoming PSTI bill (Product Security and Telecommunications Infrastructure) plans to make the changes needed to do just this. 

It’s clear to see that something like the NCA is necessary to help increase collaboration between both landowners and digital infrastructure developers. 

The NCA Chair and Co-Founder is Partner at Blaser Mills Law. Carlos Pierce is thrilled to launch this cross-industry body that will benefit all parties – Including the general public. This new found collective of landowners and digital infrastructure developers will help improve digital connectivity for all. Industry experts bring about best practice, as well as helping landowners to have a deeper understanding of all things digital infrastructure. This combination of education and communication through this NCA collaboration brings an awareness of the needs of all parties in this sector, eventually benefitting the general public. 

The Minister for Digital Infrastructure, Julia Lopez MP, welcomes this new alliance in support of ‘world class connectivity’ for all people across the UK, regardless or whether they live in a city or rural area. Bringing together industry experts and landowners in this way will go a long way in helping negotiations so that all parties are happy. As a result, we can expect this new NCA to boost connectivity, productivity and even the economy. 

You can find out more about the NCA and what they’re about by visiting their website, or have a read of their latest press release here. 

Image from https://www.ncalliance.org.uk

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How Can I Test My Broadband Speed?

Are you paying for 70Mbps but only getting 1Mbps? If you’ve checked your router and everything seems in order there, then you might want to be reliably checking your broadband speed as well as your Wi-Fi. 

When you obtain broadband from an Internet Service Provider (ISP), they are responsible for getting their broadband service to your home as far as the router. That’s where their responsibility ends. After that, your Wi-Fi is up to you. 

A speed checker won’t check the speed of your Wi-Fi inside your home, but rather the broadband speed that is delivered to your premises before going through your router. 

It’s worth remembering that you will often be offered broadband speeds of ‘up to’ a certain Mbps – That means that roughly 10% of customers will get that speed, but many more will get lower. 

What is broadband speed affected by? 

There are lots of factors that affect broadband speed. 

  • The distance the property is from the exchange
  • The wiring (quality, number of joints)
  • Router quality
  • Time of day broadband is being used (How many people are vying for bandwidth at the same time)

When you are measuring broadband speed, it can also be affected by the router and the computer being used to test. 

The best way to get an accurate measure of your broadband speed is by connecting a device to the router using an Ethernet cable. Internet connections via Ethernet cable are faster and more reliable than Wi-Fi, so will give you a more reliable measure of broadband speed. 

To test your broadband speed, turn off the Wi-Fi on your device and then plug it directly into the router using an Ethernet cable. 

Remember that your ISP can’t do anything about your internet speed from your router onwards. By measuring the speed through an Ethernet cable, you can see how fast it’s coming in at. You are likely to measure a much lower speed using a device on the Wi-Fi. If the speed you measure via Ethernet cable is close to your Fibre-to-the-Cabinet (FTTC) speed, then you’re doing alright. But you can’t expect to get the same speeds on a device using the Wi-Fi like your tablet or phone. 

How can I test my own broadband speed?

There are two types of speed tests you can do – Casual and Serious. 

How to Do a Casual Broadband Speed Test

Go to any broadband speed checker on your browser – You can find them on Google. You can run the test directly through your browser. 

How to Do a Serious Broadband Speed Test

This one is a bit more involved. 

  1. Turn off your PC / laptops Wi-Fi connection 
  2. Connect the PC / laptop to the router using an Ethernet cable
  3. Turn off any other devices that are using the internet connection (e.g. TV’s, smartphones etc
  4. Restart your router
  5. Restart your PC / laptop and keep any unnecessary programmes closed down (that includes anti-virus software)
  6. Open a clean browser window and go to your chosen broadband speed tester

What results should I be getting? 

To check if the results seem reliable, you can use different browsers and see if there is a difference, for example, between Edge and Chrome. If you are getting approximately the following speeds on the below connections, then you don’t have any major problems.

ADSL connection – 7Mbps

ADSL2 connection – 12-16Mbps

FTTC connection – 30Mbps

Cable connection – 50Mbps

Mobile broadband connection – 20Mbps 

Remember that the results can vary and can be affected by:

  • The server
  • The local exchange
  • The internet itself
  • And more! 

It may also be worth testing the speed at varying times of day and see what you find. 

How do I know which broadband speed checker to use?

For the best results, you should use a local service with the lowest latency or ‘ping’ rate. 

According to the Guardian, the three best speed checkers were:

I’ve tested my broadband speed and it looks fine – So why am I having issues? 

Maybe you’ve got a Wi-Fi problem rather than a broadband speed problem. 

If your device works better when it’s closer to the router, then perhaps the problem is the signal strength, and getting that signal to where you are wanting to use your device most. 

If your Wi-Fi is just slow in general, it could be that your router is the problem. If your ISP won’t upgrade the one you currently have, then maybe you could replace it with an alternative and upgrade it? 

The problem could even be your device itself! See if a friend or family member has a different / newer device that you could test on your Wi-Fi and see if you encounter the same problems. 

Who can help with broadband speed tests and Wi-Fi issues?

If all of the above feels a bit confusing or if you’ve carried out the test but don’t understand the results then don’t panic! Here at Geekabit, our Wi-Fi experts are currently developing our own best-in-class solution for supporting people who wish to record and verify their internet speeds. Coming soon!

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Law Passed to Give Everyone Right to Fast Internet in Germany 

In April 2021, all German citizens were promised the right to fast internet for the first time ever via a new law passed by the Bundestag. 

Whilst that sounds great in theory, what does that actually mean in practise? Giving everyone the legal right to fast internet sounds like a blanket statement, but in reality it will likely affect people differently rather than a universal thing. 

Does everyone in Germany have fast internet? 

Germans have been used to slow internet with pages taking a long time to load and unreliable connections. This promise of faster internet for all should have brought a quicker connection to the people of Germany this summer just passed, with the law forcing an improvement in upload speeds, download speeds and latency. 

Prior to this, internet users in Germany were entitled to functional internet access – At a speed of 0.056 mbps. The recent law aimed to significantly increase this minimum speed.

Who will benefit the most from this law change? 

To ascertain how much the speed needed to increase, the average download and upload speeds plus latency were calculated. 

The highest 20% of internet speeds were not included in the calculation as much of the German population already enjoyed faster internet speeds. The lower 80% had slower connections and would benefit more from the law change. 

With this in mind, those who lived in rural areas were more likely to be positively affected by the law change, as many of the more major cities in Germany already had fast internet available to them. 

For people who were struggling with an unreliable, slow connection (particularly those in rural areas who notoriously grapple with bad internet connections), a commission to a new provider with relocated broadband access would be investigated. 

But even with the law change, will the minimum internet speed be enough? 

Faster internet speeds – What about the UK? 

In UK law, it is the legal right for every home and business to request a decent, affordable broadband connection. 

‘Decent’ is defined as meeting the internet needs of an average family. It has been deemed by previous Ofcom research that a speed of 10mbps (download) is enough to meet these needs, enabling multiple family members to be online at the same time. 

Affordability is based on paying no more than £48.50 per month for broadband. Many people pay much less than this for their internet connection per month. 

The UK saw the government ensure that everyone in the UK had access to broadband speeds of at least 10Mbps by 2020. This universal high speed internet is delivered by a regulatory body as a Universal Service Obligation. 

Post pandemic there has been a huge upsurge in working from home, and people needing strong, reliable, fast internet for business operations at their kitchen table. Think Zoom calls, Teams collaborations, Slack messages and data transfers. That’s a lot more internet traffic than our home networks are used to.

It’s also worth mentioning that in 2022, the average internet download speed is 79.1Mbps. That is significantly faster than the 10Mbps deemed fast enough for the average family home. So whilst the legally mandated minimum is 10Mbps here in the UK, the current average internet speed indicates that this probably needs to be much, much higher. Especially as the European Union has plans for universal broadband of 100Mbps by 2025. 

The increase of those working from home also means that the importance of good upload speeds has also increased. Think remote designers needing to download, edit and upload large files, or group video conference calls. 

In essence, the majority of households need a strong, fast and reliable internet connection in order to work and play from their homes. The current USO doesn’t meet the average speed of internet use across the UK. 

The way we use the internet has changed dramatically over the past couple of years, and we need UK law to reflect this. The pandemic showed the volume of data double almost overnight. 

Our home broadband networks need to reflect the increased prevalence of remote working. This need for fast internet on a reliable connection needs to be written in law, and the USO minimum speed increased.

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Broadband Top of Wish List for House Buyers 

In a recent survey carried out on house buyers, it was revealed that 20% would not buy a property if it had slow internet speeds. 

Likewise, a house having super-fast internet is often a deal-breaker when it comes to house hunting with many prospective buyers viewing the Wi-Fi connection more important than the number of bedrooms. 

Whilst the size of a property is still the most important thing to most house buyers, for many house hunters that is the only thing that the quality and speed of the internet comes second best to. And, according to estate agents in Scotland and the Southwest, some prospective house buyers value the availability of high-quality broadband above everything else. Even house size. 

Nearly a third of estate agents surveyed said their clients were least likely to compromise on high-quality broadband. This feature was deemed more important than local amenities or above space! 

According to Ofcom, by the end of 2021 full-fibre broadband was available to 8.2 million homes (28%). This was 3 million more premises (10 percentage points) than a year ago, and represents the highest year-on-year increase since full fibre started being rolled out in the UK.

Does availability of Wi-Fi affect house prices? 

The rollout of this internet upgrade seems to be affecting the price of property. When comparing exactly the same house but one with a broadband connection of 300 Mbps and one without, the one without broadband would be worth around £5K less. 

Unsurprisingly, COVID also seems to have had an effect on this. Suddenly the UK population was plunged into home-working, with so many more households relying on a strong, reliable Wi-Fi connection for work and home-learning. 

Nearly three quarters of agents surveyed said they saw an increase in questions specifically regarding the quality and speed of the broadband connection when considering a property since the pandemic. 

SpeedScore from Geekabit Wi-Fi Experts

With a decade of providing connectivity solutions to UK markets, Geekabit saw how house buyers, tenants and hospitality customers are getting more tech savvy and starting to ask questions about internet speeds and reliability.

Thus, back in October last year, we launched our innovative Internet Connectivity Measurement Platform – Geekabit SpeedScore. 

This gives you a variety of tools to help provide an independent certification of your internet speeds and connectivity. Ideal if you’re an estate agent trying to prove the speed and connectivity of a property’s internet! 

You can read more about SpeedScore here. 

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Could Pesky Pigeons be Interfering with your Satellite Broadband?

A short while ago we blogged about space entrepreneur Elon Musk’s company Starlink – A new satellite broadband service.

In a recent article from the BBC, a cyber-security expert from The University of Surrey talks about the outages he experiences on his satellite broadband – And how he thinks they could be down to pigeons sitting on his dish!

Those who live in rural areas can only dream of fibre broadband – Satellite broadband gives these people a chance for low latency broadband. This particular cyber expert, Professor Woodward, is one the 100,000 beta testers of the LEO (low Earth orbit) satellite broadband system.

And he believes that his satellite dish looks rather like a modern bird bath – That the pigeons have taken a shining to!

It’s definitely not a bird bath though. This fancy little dish sends and receives signals to passing satellites. There is a constellation of 1,700 satellites at a height of approximately 550km (380 miles). You might have seen them in the night sky! They orbit earth about every 90 minutes.

Starlink plan to mobilise tens of thousands more of these satellite to improve their broadband service. However, Space X, the company who operate Starlink, have been slowed down by chip and liquid oxygen fuel shortages.

Whilst it’s not definitive what is actually causing Prof Woodward glitches, expert opinion says that a pigeon sitting on a Starlink antenna could certainly cause a decrease in performance.

Starlink aren’t the only organisation planning to provide satellite broadband. There are quite a few in the pipeline!

  • Project Kuiper from Amazon has a plan to launch 3,236 satellites
  • Canadian company Telesat are planning to put 298 satellites into orbit
  • The EU are making plans for a ‘mega-constellation’
  • China are making plans for their own satellite network
  • OneWeb – Part funded by the UK taxpayer – already have hardware in space like Starlink, with 288 satellites in space

If you’ve not heard of OneWeb, their focus will be on providing internet to businesses, maritime users and the government. They have a deal with BT, which means there is a strong likelihood that they will also provide consumer broadband to rural areas. It could also mean portable 5G cells for hire.

Some people may even be using satellite broadband without realising it! For places where fibre isn’t available, suppliers may run a satellite link. This would feed the local broadband pipe, giving rural homes a connection.

Becoming a beta tester isn’t cheap

If you’re struggling with a rural broadband connection and are sat wondering how much it might cost to become a Starlink beta tester, then read on.

It currently costs about £500 for all of the equipment you will need, plus £89 per month fees.

Thankfully, it’s pretty straightforward to get it all set up. Starlink will provide you with an app that helps identify any potential obstructions when you’re choosing the best spot for your dish.

You’ll want to choose somewhere flat and easy to get to – But worth considering the pigeons too!

Once you connect to the router and the dish is in prime position, you should find yourselves with fast internet.

What are the actual speeds of satellite broadband?

In this example, the average speeds were 150-200 megabits per second (Mbps) download speeds and 10-20Mbps upload. Whilst there may be occasional dropouts, this scenario didn’t experience interruptions in streaming shows.

And for many people struggling for broadband in rural locations, these speeds are a dream come true.

And with Elon Musk hoping to double the top speeds offered to 300Mbps, there seems to be scope for improvement.

What can affect satellite broadband service?

Well, as the blog title implies, pigeons can be a bit of an issue. But there are also other factors that can affect the service that satellite broadband service users receive via LEO satellites.

  • It depends on whether there are a number of other dishes nearby. For this reason, Starlink limits the number of users per coverage area. In a given area, not very many users can have the top speed at the same time. This is because it has a finite capacity it can provide in a given area, so user experience will decrease as the number of nearby users increases.
  • Regulator Ofcom expressed their concerns about how different satellite systems could cause interference. What would you prefer – A slow but reliable connection, or a fast yet intermittent one? For things like Zoom, you’re going to need a continuous connection.

Will the skies become crowded?

Astronomers have actually already started observing how busy the LEO is becoming, and how trails of satellites are interfering with their observations.

The possibility of collisions is also a very real concern. Apparently there have already been reported near misses involving Starlink satellites, with experts warning that the ability to prevent collisions between the many satellite constellations will become increasingly difficult for both humans and algorithms.

This means we may require more technologically advanced solutions in order to keep spacecraft safe in space.

Of course, the number of satellites orbiting earth will depend on the demand for them. There’s not much point sending all these satellites up into space if there isn’t actually a demand for satellite broadband here on earth!

But for those living in rural areas where fibre broadband isn’t possible, satellite broadband could be just the solution.

Just make sure to watch out for the pigeons!

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Optimise Your Home Network for Remote Learning and WFH

Got network issues at home? Haven’t we all. Suddenly the majority of households are relying on their Wi-Fi a lot more.

 

Many of us are now working from home – We’re sat on Microsoft Teams, Google Meet or Zoom. Video calls for work aren’t the only thing clogging up your network – Odds are you’ve also got children sitting on virtual lessons, learning remotely.

We’ve gone from using our broadband to stream movies, scroll social media, send some emails and play games to families all using the bandwidth at the same time for multiple video conferencing all at once. Plus all those leisure activities on top!

So what can we do about it?

Understand Your Bandwidth

Here’s a little metaphor for bandwidth, in case you’re not familiar. Imagine you’re drinking through a straw. If you’re slurping on a diet coke, then it’s a simple suck. If it’s a milkshake you’re drinking then you’re either going to need more suction, or a bigger straw. Coke is speedy, milkshare can be slow.

If you’re sending a quick text-based email, it won’t need much bandwidth. If you want to press play on a 4K video and watch it immediately, then you’re going to need a bit more bandwidth.

Right now, with Zooms and other video conferencing taking centre stage in our home networks, we’re needing both upload and download bandwidth. For effective video conferencing you need both upload and download bandwidth capacity (you’re watching and transmitting video at the same time so you need Mbps both up and down).

Try doing a speed test (upload and download). To handle 2 or 3 Zooms at once, you’ll need around 11Mbps upload speed. Yo can also talk to your ISP to check how much upload bandwidth you have on your current plan. .

What Is Your ISP Giving You?

The more capacity you have, the bigger your bill will be.

If you are really struggling with your network, then consider chceking your plan with your ISP, and if needed, upgrade it to include more upload bandwidth. It’s also worth noting that you should also make sure that your ISP is capable of delivering these bandwidth promises. Most speeds to vary and are rarely guaranteed.

You may also want to check whether your ISP is ‘throttling’ you. If you are using (or trying to use) too much data, they may be restricting how much milkshake gets through your straw by biting on the end of it. Sometimes there is the option to pay a fee to stop them throttling you.

QUICK TIPS
  • Check your plan with your ISP
  • Consider upgrading bandwidth, if possible
  • Check you’re not being throttled
  • Check if your ISP offer dedicated fibre lines to each house or whether it’s shared between a cluster of homes

What If You Can’t Upgrade Your Plan To Get More Bandwidth?

Sometimes it’s not as straight forward as just upgrading your plan. It may be too expensive, or it may not even be possible in your location. Thankfully there are some things you can control within your home.

Let’s think about the devices that may be taking up bandwidth, but may not be needed all the time.

  • Smartphones – If you’re working on a video call or doing remote learning, then you probably don’t need your phone. It’s always doing things in the background. Switch them to Airplane mode when they’re not being used, or you know there are several of you trying to use video.
  • Smart TV’s – Let’s face it, Netflix and productivity don’t really go hand-in-hand (unless your Toddler is watching it while you work!). Any TV’s that are not in use, need to be powered down (not in sleep mode).
  • Wi-Fi enabled smart devices – Our homes are full of these nowadays. Anything using WI-Fi and running in the background can be switched off to try and save as much bandwidth as possible.
QUICK TIPS
  • Create a video schedule for your family and try where possible to avoid conflicts (both online, and offline…)
  • Schedule back-ups and auto-updates for during sleep time
  • Ban Netflix etc at capacity-critical times

What if none of this helps much – What then?

Consider Getting Wired

There is another way to optimise your home network – And that’s to run wires with ethernet cables.

A wired connection is always going to provide you with more reliability. It’s usually faster than wireless too!

We’re not suggesting installing wires all over your house – The situation we find ourselves in currently is only temporary. But if you’re happy to run cables along your skirting boards for a couple of months then great!

QUICK TIPS
  • If you can work close to your router then you can keep costs down by using a simple and relatively short ethernet cable from router to laptop.
  • If there’s no improvement when wired in, consider checking if your router is working how it should be.

For more ways to troubleshoot Wi-Fi problems at home, check out our previous blogs. You might find these ones particularly helpful!

Troubleshooting Your Home Wi-Fi

When Should I Use an Ethernet Cable?

Common Wi-Fi Problems and How to Fix Them

 

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